Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You may have heard that there's a banwave going on discord recently because of their **. The ** is suspending users for their messages that aren't even breaking any kind of TOS. I was a victim of one of those users. The message that got me suspended said "me and my favorite server member (not telling who)" (screenshot attached below). It got flagged as "child safety". That message was a response to a video of 2 adult women that aren't doing anything anything against TOS... I wasn't talking about a minor and there's no reason to think I was. If it's not ** that suspended me, I for sure know it's cause that server has a bunch of anonymous mass reporters and one of them chose to report me next. But discord support is also using ** and people can't get the help they want. I did contact discord support and they think what did *is* against TOS. Please help, this app isn't something I use for just socializing, but also for business. If my past clients dm me again, they will think I'm ignoring them... If you need more info, I will contact again

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was unfairly banned by Discord moderation due to language translation errors. Since my native language is Spanish, I have tried to open several tickets with Discord to explain that the ban which suspended my account is unjust because I did nothing wrong. What happened was an unfair translation error, and several Discord users took advantage of the situation and reported my account to get it banned. Because when reading it with a quick translation context, it seemed like an infraction, but it was nothing harmful. I was just explaining to several users what had happened and why I had asked them to help report a user who had just broken **********************'s rules. In doing so, I used several separate messages; one of them ended up in a bad translation context that, if Discord had read it completely, they would have understood it was nothing wrong.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/07/2025

  On 5/28/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was banned by ********************** under the reason of child safety. I am absolutely certain that I have never violated any community guideline, nor have I shared any inappropriate content or behaved inappropriately in any way.Additionally, my brothers account was later banned for ban evasion, which we believe happened only because we use the same computer and internet connection. We are two separate individuals with separate accounts.We were not given any clear reason or proof, and we never received any warning. This has caused extreme frustration as we feel unfairly punished for something we didnt do.I am respectfully asking Discord to review our accounts again, as we believe this ban is a mistake.We simply want our accounts reinstated and to continue using the platform fairly and *************** Discord User ID: ******************

  

  Business Response

  Date: 07/07/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/7/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account (username: llegendd, email: ************************** was permanently suspended for an alleged child-safety violation around May 10, 2025. I did not knowingly share any illegal or underage content. The image in question was a repost from a public ******* link that appeared to depict consenting adults with no age warnings. I understand that reposting without verifying the original source can breach Discords guidelines, and I sincerely regret that lapse in judgment.I have spent over $600 CAD on Discord through ***** subscriptions and server boosts. My account is not just a free profile but includes significant paid purchases and hosted communities that I can no longer access. Losing access to this account without a clear explanation or opportunity to correct the issue represents a significant financial loss.I appealed Discords decision via their standard support channels multiple times but received only generic, automated responses that provided no meaningful review, evidence, or detail about the violation. I am using the BBB complaint process to request that Discord conduct a human review of my appeal and provide either (a) reinstatement of my account or (b) a full explanation of the violation with evidence so I can comply with the policy. If Discord is unwilling to review or reinstate the account, I am requesting a refund of the $600+ spent on Nitro and boosts.

  

  Business Response

  Date: 07/07/2025

  On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around the end of June of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/07/2025

  On 7/7/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. i This suspension had occurred in around april of 2025 I pressed a link and my account got hacked and started mass spaming inappropriate messages to join their server.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. i made another account thinking it was a system error and then that account got banned aswell These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted.Ive tried making several support tickets with Discord support but I dont appear to have received any human reply. These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hi there,
  
  Thanks for writing in. You indicated that you're under the required age to use Discord in your country. While this may have been a mistake, we'll need to double-check that you're of age in order to unlock your account.
  
  You can check out your country's age requirement here:
  Why is Discord asking for my birthday?
  
  You can verify your age by following these steps:
  
  Step 1:
  Take a photo of yourself that includes you holding the following items:
  - A photo ID that contains your date of birth
  - You holding a piece of paper with your username
  
  Step 2:
  - Once you have taken the photo, please reply to this email with the photo attached
  
  Please note that all of the above information needs to be visible in your photo. Please note we cannot accept screenshots, printouts, or other copies of identification and that the original ID must be presented. Once you follow these steps, we'll further investigate the status of your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23557720
  
  I am rejecting this response because:

  At no point have I ever indicated I was under age to use Discord as a platform. I created my Account back in 2016 which would imply that I made it when I was 2/3 years old which is obviously not the case. They have records of me purchasing various services using my own Credit/Debit cards and for them to ask for this amount of Personal Identifiable Information is unacceptable.

   

  I would appreciate it if you can get in touch with Discord again and ask them to remove any remaining Suspensions they have falsely applied to my account.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/10/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hi there,
  
  Thanks for writing in. You indicated that you're under the required age to use Discord in your country. While this may have been a mistake, we'll need to double-check that you're of age in order to unlock your account.
  
  You can check out your country's age requirement here:
  Why is Discord asking for my birthday?
  
  You can verify your age by following these steps:
  
  Step 1:
  Take a photo of yourself that includes you holding the following items:
  - A photo ID that contains your date of birth
  - You holding a piece of paper with your username
  
  Step 2:
  - Once you have taken the photo, please reply to this email with the photo attached
  
  Please note that all of the above information needs to be visible in your photo. Please note we cannot accept screenshots, printouts, or other copies of identification and that the original ID must be presented. Once you follow these steps, we'll further investigate the status of your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety". 
   
  The ticket is now solved.
   

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23557720
  
  I am rejecting this response because:

  I never indicated I was under age so I asked for Discord to provide Proof of this and if they cannot then to please give access back to my Account so I can continue to make use of the services I have paid for, such as Discord Nitro, various bot services and more.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/11/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hi there,
   
  Thanks for writing in. You indicated that you're under the required age to use Discord in your country. While this may have been a mistake, we'll need to double-check that you're of age in order to unlock your account.
   
  You can check out your country's age requirement here:
  Why is Discord asking for my birthday?
   
  You can verify your age by following these steps:
   
  Step 1:
  Take a photo of yourself that includes you holding the following items:
  - A photo ID that contains your date of birth
  - You holding a piece of paper with your username
   
  Step 2:
  - Once you have taken the photo, please reply to this email with the photo attached
   
  Please note that all of the above information needs to be visible in your photo. Please note we cannot accept screenshots, printouts, or other copies of identification and that the original ID must be presented. Once you follow these steps, we'll further investigate the status of your account.
   
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
   
  Sincerely,
  Discord Trust & Safety". 
   
  The ticket is now solved.
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23557720
  
  I am rejecting this response because:

  I have sent them 2 messages with the required information they asked for to prove my identity and I've only received automated responses of them not processing my request and restoring access.

  I appreciate this is a pain but please get them to action my tickets I am sending them with an actual human to verify my information.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June 17 of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/07/2025

  On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23557613
  
  I am rejecting this response because: I strongly believe that I did not break the rules of Child Safety nor did any of the content I posted have been CSAM. I have been falsely flagged for breaking these rules automatically and urge discord

  to review this decision more thoroughly, I have made numerous tickets about this to discord and have gotten the same bot response or no response at all to my complaints. The reasons for my ban was because I was posting **** in an unmarked channel in a friend discord, with whom I have known for 3 years now, but the content that I posted did not contain any ounce of CSAM nor did it intend or break the rules of Child Safety.

  This has occurred on the 17th of June and I have been making appeals since then, but I believe that not a single human being has reviewed it.

  
  Sincerely,
  
  **** Candor

  

  Business Response

  Date: 07/09/2025

  On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23557613
  
  I am rejecting this response because: I respectfully, ask once again that my account be reviewed once again. I take child safety very seriously considering I have minors in my family and that I fully support this apps endeavors in maintaining a secure environment for users. However, I, once again, believe this suspension, was issued in error. I did not post any content with the intent of violating the rules of Child Safety nor was there anything done in bad faith. I have had a clean record for the 8 years I've been with Discord, and I have reported individuals who have, for all intents and purposes, had devious intentions for children. I urge the support team to review this decision on my account more thoroughly and have it reinstated back to me.
  
  Sincerely,
  
  **** Candor

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am submitting this complaint regarding the recent suspension of my Discord account, which was deactivated due to an alleged violation of Discords age policy. The reason stated was that I am under the minimum required age to use the platform.However, I would like to clarify that I am above the required age and meet all of Discords terms of service requirements. This action was taken without proper verification or the opportunity to provide documentation to prove my age prior to the suspension. I believe this was a false flag or error in their system.I have attempted to contact Discords support team via their request system, under the request #********, to resolve the matter and have submitted proof of age as requested, but I have not received any meaningful resolution or reinstatement of my account.This suspension has impacted my access to communities, contacts, and projects I was actively involved in, including work-related servers. I am seeking a fair review of my case and the reactivation of my account.The appeal ticket's ID is #********.Thank you for your time and consideration.Sincerely,Troptop (@literally.****)

  

  Business Response

  Date: 07/07/2025

  On 7/5/2025 we responded to the user via ticket #******** with, 
  
  "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension occurred the 3rd of July of 2025.I tried making a ticket with Discord support, and I got a response from their bot saying that they wouldn't reinstate my account, with no further information, or what I did to deserve that ban.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/04/2025

  
  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.