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Business Profile

Computer Software

Arc Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arc Technologies serves as a third-party payment processor handling banking transactions on behalf of REMOVED. Our high-volume medical practice relies on Arc for access to our banking funds.Issue: Holding funds without explanation, violation of bank funds availability regulations.Details:We currently have an account set up through Arc Technologies to manage banking transactions on behalf of our medical practice. At present, REMOVEDis holding over $30,000 of our business funds with no clear reason or justification. This has severely disrupted our business operations and cash flow.Despite multiple inquiries, we have not received a valid explanation for the delay in releasing the funds. Arc Technologies is in clear violation of federal funds availability rules that regulate how and when banks and their partners must release deposited funds. This has resulted in undue hardship and potential damage to our ability to serve patients.We are trying to resolve this issue amicably and avoid legal action, but Arcs continued lack of responsiveness and obstruction has forced us to consider filing suit if this matter is not promptly resolved.4. Desired Outcome Immediate release of the $30,000+ being held by Arc Technologies.Confirmation that Arc Technologies will adhere to standard federal banking regulations in future transactions.

Arc Technologies is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.