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Business Profile

Computer Software Developers

Salesforce.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is falsely impersonating themselves as a member of our company. They are harassing myself and multiple other members of our company with non-stop calls to our work phones, personal phones, and email addresses. Our company does no business with them and will never do business with them. We have requested they stop contacting us, hung up the phone, ignored them and they immediately call back right away.

      Business Response

      Date: 07/13/2023

      Please see attached

      Business Response

      Date: 07/13/2023

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved. Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a faithful customer of Salesforce for quite some time. In December, they sent an invoice saying I hadn't paid. I saw an almost $40 charge from Salesforce on my card but honestly, locking me out of my account so randomly and aggressively hurt my business workflow. So I just called the number it told me to and I paid it. A couple of days go by, I get the invoice, but I am STILL locked out of my account. I called for help but the first person who answered was so moronic I can't even believe it. She kept having me re spell my name four times. It got so ridiculous I hung up. Then I called back and got someone else. He assured me he would contact the team and get back to me. He left a voicemail claiming all was fixed. **** still locked out of my account. Every time I call i am either forced to open a new case number even though the former wasn't even resolved yet. I HAVE SINCE BEEN CHARGED THREE TIMES FOR THIS ACCOUNT THAT I CAN'T EVEN ACCESS. SUCH A RIP OFF.As a resolution to this HORRENDOUS customer service yet willingness to charge me for an account they won't give me access to, I demand a refund for December and January. They have been forcing me to pay for a service I can't even ACCESS and frankly, it's absolutely disgusting. I had to cancel my credit card and file a complaint with my bank as well. What a pain.Thanks.

      Business Response

      Date: 07/13/2023

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up for a 12 month contract for $1200 with Salesforce to use a CRM platform for our small business. What we saw on the demo was an integrated 2 user shared platform. When we started using the platform, the data was not integrating and pulling through. We were told that customer service to resolve this would consist of having to sign a new contract to add premium customer service at $240. We lost a day of work because no one would get back to us. Day 2, we still have not been able to reach anyone at Salesforce, after 40 minutes on hold and multiple calls to the sales team who engaged us in this contract. We feel that we we received a far inferior product than for what we paid, and would like to cancel this contract.

      Business Response

      Date: 07/13/2023

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been reviewed.

      Thank you, Salesforce Customer Success

      Customer Answer

      Date: 07/13/2023

       
      Complaint: 18840078

      I am rejecting this response because: We asked that the contract be voided since we did not receive what we contracted for. Not only has Salesforce indicated that they refuse to cancel this contract, but they have been impossible to reach. Again, I am a small business owner with limited time. This predatory company has taken up hours of my time with no resolution in sight. 

      I would like this contract to be cancelled and our account reconciled to zero balance. 

      Sincerely,

      *********************

      Business Response

      Date: 07/18/2023

      Dear BBB,

      Please note Per Section 5.1 of our Terms of Use , our contracts are non-cancelable prior to the order end date and quantities purchased cannot be decreased during the relevant subscription term. The Customer may conduct a net neutral swap if wanting to get rid of the unwanted licenses but they can not simply reduce those out. Thanks!

      Customer Answer

      Date: 07/19/2023

       
      Complaint: 18840078

      I am rejecting this response because: we simply never received the product for which we contracted. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No one from Salesforce will call us back. They have taken our service down and the bill they sent to the wrong address. We WANT to pay for our service. Please have them call us.

      Business Response

      Date: 01/12/2023

      Salesforce Response: 

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had registered for Salesforce Platform Developer I certification exam by paying the registration fees of 200$. Before my exam date I got an email from Salesforce stating that the exam has been cancelled. Attached is the email I received from Salesforce.My point of contention is that Salesforce cannot replace money paid at the time of registration with a voucher code that has an expiry date on it. If Salesforce cancels an exam, than I would either expect money returned back in the same form as the payment made or allow a reschedule at test takers preference with no end date. Salesforce does not dictate the priorities in someone's life. Reasons for not taking the test within the timeframe Salesforce dictated:The new dates that Salesforce provided did not work for me since I had other priorities. I would like to point out these are difficult exams that requires a lot of preparation. I had been preparing for the exam for more than 6 months until they decided to cancel it. I was pregnant at the time I had originally scheduled the exam and the new dates Salesforce provided would not work for me and I could not prepare again for the certification exam with a new born. I also reviewed the cancellation policy and did not find any information in the policy that governs the rules when Salesforce cancels an exam. Why now in 2022 am I bringing up this issue?I had started preparation for the exam again in late 2021 and am ready to appear for the test again. But Salesforce is not honoring the payment I had made from 2018 and asking me to pay 200$ registration fee again. I want to raise my voice against these giant corporations because I believe what they did is not correct.Please assist in providing a resolution to my issue. Appreciate you help in advance. Please reach out to me at ************ if you would like further clarification. Thanks!

      Business Response

      Date: 01/12/2023

      Salesforce Response: 

      Dear BBB, We are processing this case internally and will provide a response shortly.

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Saleforce Professional Edition with Monthly billing after agreeing to a contract they refuse to honor monthly billing or Professional Edition. My sales rep acknowledges this error but is unable or unwilling to help. There is no support or help to get this resolved.

      Business Response

      Date: 01/12/2023

      Salesforce Response: 

      Dear BBB, We are processing this case internally and will provide a response shortly.

    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a license online from their platform. I never received the license I had to dispute the charges. Then in a 2nd attempt I tried to go through a sales account manager which gave me too many licenses. I had made commitments with other Sales Force 3rd party vendors which had started integrations while trying to resolve a simple billing and invoice change. They were reluctant to make any changes even though it had been min while noticing the error. There is no way to contact billing and my account manager and I have sent emails for 6 weeks without a single response in the matter. The communication has to be the worst I've ever experienced. For a large public company who is focused on technology you would think they have a robust resolution process and fast response times.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a FREE ACCOUNT on the Heroku platform. Salesforce purchased the platform and converted the free accounts to ones that accrue costs, without me agreeing to this. I tried to log on to my account to delete it but it requires me to agree to new terms that I find disagreeable. I contacted their support and they're refusing to delete my account for me. I find this all to be extremely unethical, theft really. I would like my account and information deleted preeminently as well as for Saleforce to cease charging people for accounts/transactions they never agreed to, never knew would have costs of ANY KID.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.

      Thank you, Salesforce Customer Success


      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18323800

      I am rejecting this response because: it's simply not true, nobody has contact me 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing a Tableau subscription through SalesForce, I've been trying to contact customer service as there are components of the subscription that aren't working properly. I have been reaching out daily for about a month now, and have so far been unable to contact anyone at Salesforce to respond to my messages or troubleshoot my issues. Had I know there would be 0 support, I never would have spent money on this product.I would like either:1) To actually get some help from the company I am paying for this service or 2) A full refund of all $ spent on Tableau.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23 I emailed Salesforce billing team requesting a payment plan for my purchase. On 7/25 I was advised by Salesforce Billing team that I could receive a payment plan for my purchase of $450 once my invoice was generated by the billing team. Invoice was generated on 8/2. I sent email to billing team as advised once emailed.since 8/2 I have received lies and delays. The same billing team that told me I could receive a payment plan once invoice generates, is now saying I cannot receive one.All emails attached and email is provided specifically where they advised a payment could be received.I not only want an apology, I want a refund or a payment plan along with access to my salesforce classes. all email correspondences are attached. Due to me not only being lied to, but also due to the poor customer serviced received. you will see how many times I have emailed with little to no response. Also want contact via phone for this apology and confirm of refund or payment plan via phone. with an email following up to confirm.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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