We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Salesforce.com, Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing a Tableau subscription through SalesForce, I've been trying to contact customer service as there are components of the subscription that aren't working properly. I have been reaching out daily for about a month now, and have so far been unable to contact anyone at Salesforce to respond to my messages or troubleshoot my issues. Had I know there would be 0 support, I never would have spent money on this product.I would like either:1) To actually get some help from the company I am paying for this service or 2) A full refund of all $ spent on Tableau.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23 I emailed Salesforce billing team requesting a payment plan for my purchase. On 7/25 I was advised by Salesforce Billing team that I could receive a payment plan for my purchase of $450 once my invoice was generated by the billing team. Invoice was generated on 8/2. I sent email to billing team as advised once emailed.since 8/2 I have received lies and delays. The same billing team that told me I could receive a payment plan once invoice generates, is now saying I cannot receive one.All emails attached and email is provided specifically where they advised a payment could be received.I not only want an apology, I want a refund or a payment plan along with access to my salesforce classes. all email correspondences are attached. Due to me not only being lied to, but also due to the poor customer serviced received. you will see how many times I have emailed with little to no response. Also want contact via phone for this apology and confirm of refund or payment plan via phone. with an email following up to confirm.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:06/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an email from Salesforce. For payment on May 20, 2022, contact ******.******@salesforce.com with the salesforce ******** department.On June 24, 2022, when I got back from leave, I replied to ****** and said that I had gone out on leaveand talked to my salesforce rep before going. And that previous representative has since left Salesforce. that if she could assist with our account, I would like to start utilizing SalesForce.On June 26th, i sent a follow up email to ***** and also send to [email protected]. ***** reponsed on june 28th with the below "Hello Darius,Thank you for your email."In order to use the account we'll need urgent payment before June 30th for the outstanding invoices as the account is now on queue to be sent to a 3rd party collections agency at the end of the month.I have your account representative @*********************** copied and he may be able to further assist you.The outstanding balance that requires immediate payment is $572.60"The invoice number was required in order to make the payment in accordance with her instructions, so I replied via email asking if she could supply it. I also promised to pay the $572.80 by the 30th.When paymentwas going to besentthe payment on June 29th, we received the email from E2C Billing AMER to the original email now stating that the contract was already endorsed to Salesforce's 3rd-Party Collections Team to reach out to team. I called ***** ******* getting a response, I immediately called my now-new account representative with Salesforce, *****, on the phone. He assured me that he was now talking to ***** internally and this would be reserved and taken care of during our lengthy phone conversation. on the 29th, And he would get back to by EOB to let me know that I could now make a payment.The 29th at 7:54 p.m., ***** texted me to let me know that he was still trying to come up with a solution. Upon receiving his text, I wired salesforce $572.80 received on the morning of 30th

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:06/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On several occasion, starting around March 2022, I've tried to get SalesForce to cancel their service and refund me monies due to financial hardship> to date they have not provided me with a solution instead keep referring to a 12 month contractual obligation. I own a very small business and unfortunately my company isn't doing as well as expected. In order for me to keep the company afloat I need to cut unnecessary costs. My SalesForce account number is ********

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


      Customer Answer

      Date: 01/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their plan for small business CRM on March 7th for $300 for the 1st quarter. The program never worked as there were constant issues and tried navigating the issues with tech support for 6 weeks with no luck. They could never determine the problem so I asked for a full refund which the support rep approved. Then the internal team informed my rep that they werent going to approve my refund as I hadnt given the tech support enough time. After escalating to the *** the refund was approved. They remitted to the card on file, but that card was compromised. When I asked for them to reissue, they asked for my bank info which I provided. I never heard back from them for over a week. I just requested an update to which they claimed that my bank account was compromised (which isnt true) and will not reissue a refund. It was for invoice ********.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having a challenging time with Salesforce/******* with canceling ******* services that I stated in writing back in August 2021 that I no longer want. It is extremely difficult for users to go into the system and cancel services (a ****** search reveals that), so I reached out to the account manager (and had a phone call). Now the company, via Salesforce, continue to **** me for a new year--though I have not gone in and accessed ******* in a year--and keep the services attached to my name. Because I knew I requested cancellation directly from the account manager and, thus, thought email from the "billing department" was spam, until I received an email saying that the **** will be sent to a 3rd party collections agency on May 30th. Since then, I have been reaching out to the collections department (*****, who turned off the automatic trigger to send the **** to collections) customer service, the ** team (Wubet, who has been nonresponsive), and now billing (*******, who responded this morning at ~3:30pm with sending me the invoice, but not addressing anything else.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:05/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesforce has not responded to emails or calls over the last several months to cancel a subscription and there is not place online my paid account to cancel such service. I keep getting the run around from customer service reps who claim only an account manager who is unavailable can cancel a subscription. My small non-profit the ****************** is paying for a service that we do not use and we are not allowed to cancel it.This is highly unprofessional from a multi-million dollar company to exploit a small non-profit.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.

      Thank you, Salesforce Customer Success


    Salesforce.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.