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Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Alex R

      Date: 12/03/2024

      Any small business owner considering purchasing this product, Read!!I recently purchased this software and was under the impression that it would work easily without much customization (unless I wanted to tailor). That is not the case at all. Unless you build the website, it does not work! not importing the leads, setting Calander events, entering lead information, anything for that matter. I find out after purchase that the support they were recommending came at a very heft cost and from a 3rd party (thousands of dollars). When I reached back out to ********** to tell them that their product doesn't work for me and would like to cancel their services, they said that I am locked into their 1-year contract. Only help they offered was to not automatically renew their services. Why would any company force you to keep their services when it doesn't work for the customer!! Small business owners stay away!!

    • fawn p

      Date: 10/18/2024

      Upon signing up for Salesforce, I was locked out of my account on the same day the contract was signed and remained unable to access it for seven days. I notified Michael Shay immediately about the issue but received very little help—primarily links and being placed in a queue for assistance. Unfortunately, despite my efforts, I was ultimately forced to switch to another provider to avoid further disruption to my business. It became clear that my account, requiring only one user, was likely not prioritized, which I now see may have contributed to the lack of resolution. I made the decision to invest in Salesforce for my business because I believed it would offer the best tools and support to help us grow. This was my first experience with Salesforce, and it is not the emotional response I had hoped to have from such a reputable brand. Helping me resolve this would be a big step toward restoring the respect I had for Salesforce. I decided to go with the best, only to be let down on multiple levels. I understand Salesforce is a global leader in customer relationship management, and I recognize that supporting thousands of businesses worldwide places unique demands on your team. However, for small businesses like mine, even minor service disruptions can have a major impact. $1,220 is a substantial amount for a business of my size, and the potential damage from sending this account to collections could devastate my business's credit standing, affecting our ability to grow and sustain operations. I am respectfully asking that Salesforce waive this fee—not only without sending it to collections but also without requiring payment for something I did not receive through either Salesforce support or my account executive . I look forward to your prompt response and hope we can work toward a fair resolution that does not cause further harm to my business.

    • Jordan G

      Date: 06/18/2024

      If I could give a zero star rating I would. Please save yourself the ***************** and avoid this company at all costs.We paid for 3 licenses with Salesforce Maps added and access to the Premier Success Plan to lighten the lift as they put it.Premier Success plan was nothing but a joke (and a $1500 USD touch). Every expert was uneducated on the field they worked in. Never got any help, just a constant game of running around in circles with them. Told wed have access to support whenever we needed it with this additional add-on, turns out its 5-7 business days to talk to someone & then every time we connected with them they were unable to answer any questions or help in any sort of way. I was offered a refund for the Premier Success Plan as they acknowledged I never received the service. When I went to take that offer I was told no we cant do that anymore. Just constant games & lying with this company.As for our 3 licenses, my teams been locked out of our accounts for 2 months. Their support said reach out to your account representative. I emailed 3 times, no response. On the last email, I said just cancel my account. Then I received a call right away from my account manager *********************** saying sorry, I assumed someone else was dealing with it. Here we are 2 months later, no service, no refunds & locked into working with this terrible company.All they care about is getting you locked in to a contract & collecting their payments. Once the contracts signed, their service goes to zero.Stick to a lower cost CRM program that has better **************** lock you in to working with them even when they dont provide the service provided.

    • Danielle K

      Date: 06/12/2024

      If I could do zero stars I would. Salesforce has been the most unsupportive, manipulative, unhelpful software company I've ever worked with. Do not be fooled by the sales process. They will make it sound like butterflies and rainbows until you sign the contract. From then on, I wouldn't count on receiving any support or help from anyone. Oh and be prepared for them to nickel and dime you at every turn. Your "rep" will change every 2 weeks, and they're useless anyways because everything has to go through "approval". But everything gets denied so don't get your hopes up. I reached out 3 months prior to our renewal date. They finally got back to me (after going through apparently 2.5 months of "approvals") 1 week prior to our renewal date. I asked for revisions that continually came back incorrect up until 2 days prior to the deadline. I asked for some leeway to review with my superiors considering they took 11 weeks to get back to us and I was sent a nasty and unyielding email back saying if we don't sign by end of day tomorrow we will be forced into whatever agreement they originally suggested and they will implement without our approval (which was a 10% increase by the way). They know they can get you to implement your software for tens of thousands of dollars and then are stuck unless you want to go back to square one. Awful awful company. Spare yourself the heartache and look elsewhere.

    • Mercedes S

      Date: 04/12/2024

      They are an EVIL organization. When I first signed up, I paid for premium support. I got NO support whatsoever. Simple questions, no responses. They would give me a link to a website for me to figure it out myself even if I paid about $150 a month for premium help! I never used the software at all. Not once!So, I rode the year, and had every intention not to renew. All of a sudden, I got a receipt that I was automatically renewed for another year. They automatically charged my card, and I complained same day. They wouldn't reverse my charge because they said it's too late to stop the subscription. So, I had to pay for another year. One month before the subscription ended, I cancelled my subscription. I kid you not, I got at least 5 automatic renewals that I had to repeatedly go into the system to cancel my subscription. I got so ****** off, I cancelled my credit card so they couldn't charge my credit card. Then for the last payment, I told them I would pay via check. They gave me instruction to pay via wire transfer, which I did. And after I transferred the money, they said, I didn't pay it! I have proof of payment, and now, they are trying to send my account to collections!They are trying to bully me to pay twice and I will not have it. I will not succumb to harassment, bullying and this unethical sales practice. STAY AWAY FROM THEM!!!!

    • Todd S

      Date: 02/12/2024

      Trying to cancel their service is impossible. After numerous attempt to contact service and no location on your profile to cancel, you're locked in. I'm surprised this hasn't come out in the public.

    • Wassim h

      Date: 12/07/2023

      Worst company ever , watch out where you put your money in they give you all what you want to hear and false statement just to lock you in and let you sign a contract .Be aware before you sign anything , also worst customer service ever .Once they lock you in for a one year contract with auto renew even they told you it's not they will never answer again or call you back.

    • Rachel S

      Date: 10/17/2023

      I agree with everyone on here. It is next to impossible to reach anyone at Salesforce. I have sent two emails requesting my auto-renewal be turned off and only received one response and that was to tell me I can't cancel my account. Sent them an email backing stating I want auto-renewal turned off and have not heard back and it is still on. Sent in a third request today and we will see what happens. There are enough complaints on here that I think I would have the numbers for a class action lawsuit against them if they do not respond and turn it off. I wish I would never signed up for their service, it has been a huge disappointment and a waste of time and money. Stay far away from them. I would have gave them zero stars but it is not an option.

    • Dante S

      Date: 11/21/2022

      Attention all companies looking for a Reliable product and service,We have purchased salesforce for our company since the beginning of Nov/22. Our experience has been nothing short of awful. We were not able to sign in for about 2 weeks and had to deal with the absolute worst customer service we have ever experienced. I know how hard we work to keep our customers happy, and the purchasing salesforce has been a total waste of money and disappointment. There is no one you can contact to address the issues and the account executives that make the initial sales are not educated and helpful. Since our experience and service has been horrible, we decided to investigate canceling our subscription and getting a refund, neither the account executive or anyone in billing and customer service is able to help you or even listen to our concern and make sure we are refunded since they have not been able to resolve the issues. We have basically through our money away without even trying to use this Poorly managed CRM. They keep wanting to upsell you and the fact that there is no one to hear your concern and make sure after purchase you are well taken care of and have a good experience you are left alone. Stay away

    • Date: 11/04/2022

      After not using SalesFarce for over 6 months, we asked to cancel. The good news is we received a professional response from SalesFarce. In that they refused to honor our request to cancel. Such practice is not in line with putting the customer first. This is an example how big business grinds on small business.

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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