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Business Profile

Computer Software Developers

Salesforce.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pardot, a B2B product by **********, has been plagued with abuse by some of its customers mass mailing small-to-medium businesses (SMBs), mine included, with nonconsensual/cold marketing since around May of 2025 with no way to unsubscribe. The links in the emails to unsubscribe and the List-Unsubscribe URL in the headers do not appear to function correctly, and efforts to contact ************ abuse/security addresses did not result in a response or action taken other than that I would be attended to shortly but no follow-up ever arrived. The behavior from these customers do not comply with ************ own policies (salesforce.com/company/legal/abuse), yet the company is not taking action to investigate and remediate these issues.

      Business Response

      Date: 08/12/2025

      Dear BBB, 

      We have reviewed the customer issue and our representative has worked to accommodate their request. This issue has been resolved.


      Thank you, Salesforce Customer Success

      Customer Answer

      Date: 08/13/2025

      To the BBB (Serving the ************* area):



      The response addressed to you by the ********** representative under complaint ID ******** has been acknowledged.

      The business has appeared to take action with the situation, as the unwanted communications made by the infringing parties that are violating the business' terms of service have ceased.

       This resolution is hereby demeed satisfactory.

       

      Regards,

      ******* *******

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received hundreds of SPAM emails all from different companies and different email address, all bogus. All with a header address salesforce.com. Example: Authentication-Results: ********; dkim=pass [email protected] I have contacted them on their message page asking them to stop these SPAM with no response. I want them to stop sending me SPAM emails or allowing their affiliates to do the same.

      Business Response

      Date: 07/30/2025

      Dear BBB,

      Thank you for your feedback. 

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 07/30/2025

       
      Complaint: 23642117

      I am rejecting this response because: I have asked ********** several times to make sure the SPAM emails stop and I have documented that they come through them. Their response does not address that. It is unresponsive to my concerns and the complaint. I will continue my efforts to get them to end these unsolicited messages. The SPAM sent to me is of no use to the sender or to ********** as I will not fall for them. It is in **********'s interest to see that these messages stop. It would be easy for them to do, but so far they have done nothing except this non-response.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use ********** for my real estate business. Every single month when they bill my cc on file they freeze my account. Although the payment goes through I still have to provide proof and they wait days to unfreeze. In doing this I have lost money, deals, clients and days of work. ********** acknowledged this is an ongoing issue with their system affecting many customers but have not rectified

      Business Response

      Date: 07/30/2025

      Dear BBB, 

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company, ******** and Associates, signed with ********** in Dec 2024. Upon signing up with **** *****, we were told our platform would have to be custom built and I must work with their sub partners (*********) who charged me $11,000. **** asked me how many licenses I would need (I assumed he meant when the system was operable); I told him 4. He executed 4 licenses from the 1st day and began charging me $760/month. I called him immediately and told him I only needed one for the set up. He claims he spoke with Billing and they refused to lower the count and charges to 1. I then spoke with **** and his partner ***** from *** about beginning the build. I was told it would be completed in 6-7 weeks, with "something running" within 3 weeks. This never happened. After months of weekly meetings, I had realized we were in June (6 months later!) and still did not have the first phase of the set *** completed! All along I was paying $740/month for a system I could not use. This was insane. I had spoke with **** and his manager, ******* ******, and expressed my dissatisfaction. ******* assured me he would look into this and call me back. He never did. I even called and texted him twice with no response. This is poor customer service. By this point it was June and I had enough. I contacted ********** and ***, sending them a Termination of Services letter on June 13, 2025. We had a series of online meetings, with ****** new manager joining one. She also assured me she would handle this and never followed up either. ********** and *** agreed that this execution was handled extremely poorly and understood why I wanted to cancel. *** worked out an agreement to refund the $11,000. ********** not only refused to refund me the 6 months at $740/month we paid, but is also refusing to terminate our contract and demands the remainder of the contract at $740/month! Why would I pay for a system I cannot use?We are a Woman-Owned small business. We are being taken advantage of.

      Business Response

      Date: 07/22/2025

      Dear BBB, 

      This customer's request is being reviewed internally. We are working to find an exception for their cancellation request. I will email the customer from our billing email for any follow up communication. 

      Thank you, 

      Salesforce Customer Success

      Customer Answer

      Date: 07/22/2025

       
      Complaint: 23631175

      I am rejecting this response because they are working on a resolution and have not provided one yet. Once they successfully cancel my subscription and refund me the requested amount, I will close it as an acceptable resolution. 

      Sincerely,

      ******* *****

      Business Response

      Date: 07/30/2025

      Dear BBB,

      I see their  Sales Representative is still working to get this resolved. I see comments as recent as a couple hours ago. 

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 07/31/2025

       
      Complaint: 23631175

      I am rejecting this response because there is still no resolution on this matter. This a company with a public market value of almost $300 billion and they are having trouble refunding us $4500 and terminating a contract that they massively failed on executing correctly. This should not be this difficult. Again, ********** continues to disappoint. 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to resolve an invoicing error. My personal account at ********** was closed and replaced with a new account last year paid for by my bosses cc. Several weeks ago my personal cc was charged $300 by *********** Since the new account is being paid for by my employer I can only assume the charge is for my previously closed personal account. It is easy to speak with someone at the ********** sales office, but the billing department is unavailable by phone and unresponsive by email. They insist that I cancel the account from their platform, but my old personal account has not been available to me for months. My password doesn't even work so logging in to cancel the account is impossible. I have contacted my cc company to dispute the charge and have blocked ********** from charging my card in the future. What I want is for ********** to refund my $300 and make sure they don't try and charge me again next year for my closed personal account. They will need to research and make sure they are acting on the correct account and not affect the new account my company opened and that I am currently using.

      Business Response

      Date: 07/22/2025

      Dear BBB, 

      This customer's request is being reviewed currently. There is a case with our Accounts Receivable team to refund the customer's payment. The customer should receive correspondence shortly on their refund status. 

      Thank You, 

      Salesforce Customer Success

      Customer Answer

      Date: 07/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The charge appears to have been reversed. As long as it appears as a credit on my August **** statement I will be satisfied.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received hundreds of spam emails all from different companies and different email address but all with an IP address that begins with ******* which can be traced to salesforce.com

      Business Response

      Date: 06/18/2025

      Dear BBB,

      We have reviewed the customer issue, and the customer is no longer listed in our system. Please consider this case closed.

      Thank ********************** Customer Success

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** took money from me but never provided an accout.

      Business Response

      Date: 06/18/2025

      Dear BBB,

      Thank you for your feedback! We were unable to find an Account related to the provided email address. I am not seeing any charges related to this customer. 

      Thank You, 

      Salesforce Customer Success

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against Salesforce.com, Inc. for deceptive, misleading, and potentially fraudulent business practices that have caused financial harm to my small business.
      Salesforce marketed and sold us what we understood to be a free trial license, under the clear impression that we could evaluate the platform without commitment. The trial proved completely unfit and it failed outright to deliver on its promises to support small businesses—its complexity, lack of intuitive user experience, and inappropriate features made it wholly unsuitable for our operations.
      When we attempted to cancel, we were met with an intentionally obstructive and misleading cancellation process. Despite multiple documented attempts to terminate the account, Salesforce insisted we had entered a binding contract—something we were never clearly informed of or consented to under fair circumstances. When we raised concerns, we were bounced back and forth between representatives, with no resolution.
      This is not an isolated instance of poor customer service—it appears to be a deliberate and systematic attempt to entrap small businesses into unwanted, paid subscriptions, only to later assert contractual obligations that were never clearly presented. I attempted cancellation via email, explained our position, and pleaded for account termination, but each time, I received the same boilerplate response citing an alleged contract.
      I then discovered two unauthorized charges of $111.10 each, withdrawn from our bank account—without any formal consent or successful usage of their services. These charges are not only unauthorized but constitute financial harm inflicted despite repeated efforts to disengage from the service.
      I request immediate action to (1) cancel any existing obligations, (2) reverse the unauthorized charges, and (3) hold Salesforce accountable for what I believe to be intentionally exploitative and unethical behavior.

    • Initial Complaint

      Date:05/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** violates the new FTC "Click to Cancel" act which went into effect TODAY, May 14, 2025. Customers are unable to cancel their subscriptions themselves and must contact several customer support agents and wait for a response. I am not solely seeking criminal penalty from the BBB however it is worth noting ******* contract was also turned into an "annual" renewal without my consent. I had never authorized an annual subscription to any ********** services so this is fraudulent. Furthermore, after my contract was changed to annual renewal, I was unable to disable auto-renewal. ********** has a popup on their page stating they will "consider" my request but may be unable to grant it.Customers need to be able to cancel subscriptions. There is no excuse for making it this difficult and no excuse for disabling auto-renewal in my account.I signed my MONTHLY contract on April 29, 2025, and it is set to renew on May 28, 2025. Despite wanting to cancel weeks before the renewal date, I am unable to. I have contacted ********** but am still awaiting a response. I just want my subscription to be cancelled and for this not to happen to any future customers.Please note I am writing on behalf of the business ************* as an employee. If the head of the company must be contacted instead of me, I am willing to provide his contact information. Thank you.

      Business Response

      Date: 05/15/2025

      Dear BBB, 

      We have worked with the customer to accommodate their request. Their Contract modification has been resolved. 

      Thank You!

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint regarding *********** Back in 2021, I spoke with ****** **********, an Account Executive, who informed me that in order to transfer my nonprofit 10 licenses from my old account to a new account, I needed to write a letter, which I did. Recently, I have encountered issues with my new account, such as platform slowness, lack of data, and inability to delete contacts due to bugs. I contacted Support, who mentioned that portals could slow down the platform.I came across an updated ********** Article from April 2025 that discusses ************** P10 License Transfer, which suggests sending a request email to ***************************** The article did not mention any charges for this service. However, my account **** *** *******, claimed there was a charge for the transfer $3000. I informed him that the article on the ********** website stated there was no charge and clarified that I was only looking to transfer 10 licenses from ********** Nonprofit Success Pack to another ********** Nonprofit Success Pack, not moving to a new cloud.I informed *** that I am essentially stuck with a broken platform account, as nothing on there is functional. ***** response was, "Thank you for your time spent with us and we wish you the best of luck in the future." *** ******* is very unprofessional, and I would like to speak with a supervisor. I have attached all emails and the ********** email is ************************** User Name **************************

      Business Response

      Date: 05/08/2025

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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