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Business Profile

Computer Software Developers

Salesforce.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Salesforce.com, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a license online from their platform. I never received the license I had to dispute the charges. Then in a 2nd attempt I tried to go through a sales account manager which gave me too many licenses. I had made commitments with other Sales Force 3rd party vendors which had started integrations while trying to resolve a simple billing and invoice change. They were reluctant to make any changes even though it had been min while noticing the error. There is no way to contact billing and my account manager and I have sent emails for 6 weeks without a single response in the matter. The communication has to be the worst I've ever experienced. For a large public company who is focused on technology you would think they have a robust resolution process and fast response times.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a FREE ACCOUNT on the Heroku platform. Salesforce purchased the platform and converted the free accounts to ones that accrue costs, without me agreeing to this. I tried to log on to my account to delete it but it requires me to agree to new terms that I find disagreeable. I contacted their support and they're refusing to delete my account for me. I find this all to be extremely unethical, theft really. I would like my account and information deleted preeminently as well as for Saleforce to cease charging people for accounts/transactions they never agreed to, never knew would have costs of ANY KID.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.

      Thank you, Salesforce Customer Success


      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18323800

      I am rejecting this response because: it's simply not true, nobody has contact me 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing a Tableau subscription through SalesForce, I've been trying to contact customer service as there are components of the subscription that aren't working properly. I have been reaching out daily for about a month now, and have so far been unable to contact anyone at Salesforce to respond to my messages or troubleshoot my issues. Had I know there would be 0 support, I never would have spent money on this product.I would like either:1) To actually get some help from the company I am paying for this service or 2) A full refund of all $ spent on Tableau.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23 I emailed Salesforce billing team requesting a payment plan for my purchase. On 7/25 I was advised by Salesforce Billing team that I could receive a payment plan for my purchase of $450 once my invoice was generated by the billing team. Invoice was generated on 8/2. I sent email to billing team as advised once emailed.since 8/2 I have received lies and delays. The same billing team that told me I could receive a payment plan once invoice generates, is now saying I cannot receive one.All emails attached and email is provided specifically where they advised a payment could be received.I not only want an apology, I want a refund or a payment plan along with access to my salesforce classes. all email correspondences are attached. Due to me not only being lied to, but also due to the poor customer serviced received. you will see how many times I have emailed with little to no response. Also want contact via phone for this apology and confirm of refund or payment plan via phone. with an email following up to confirm.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success


    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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