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Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Salesforce.com, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had registered for Salesforce Platform Developer I certification exam by paying the registration fees of 200$. Before my exam date I got an email from Salesforce stating that the exam has been cancelled. Attached is the email I received from Salesforce.My point of contention is that Salesforce cannot replace money paid at the time of registration with a voucher code that has an expiry date on it. If Salesforce cancels an exam, than I would either expect money returned back in the same form as the payment made or allow a reschedule at test takers preference with no end date. Salesforce does not dictate the priorities in someone's life. Reasons for not taking the test within the timeframe Salesforce dictated:The new dates that Salesforce provided did not work for me since I had other priorities. I would like to point out these are difficult exams that requires a lot of preparation. I had been preparing for the exam for more than 6 months until they decided to cancel it. I was pregnant at the time I had originally scheduled the exam and the new dates Salesforce provided would not work for me and I could not prepare again for the certification exam with a new born. I also reviewed the cancellation policy and did not find any information in the policy that governs the rules when Salesforce cancels an exam. Why now in 2022 am I bringing up this issue?I had started preparation for the exam again in late 2021 and am ready to appear for the test again. But Salesforce is not honoring the payment I had made from 2018 and asking me to pay 200$ registration fee again. I want to raise my voice against these giant corporations because I believe what they did is not correct.Please assist in providing a resolution to my issue. Appreciate you help in advance. Please reach out to me at ************ if you would like further clarification. Thanks!

      Business Response

      Date: 01/12/2023

      Salesforce Response: 

      Dear BBB, We are processing this case internally and will provide a response shortly.

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Saleforce Professional Edition with Monthly billing after agreeing to a contract they refuse to honor monthly billing or Professional Edition. My sales rep acknowledges this error but is unable or unwilling to help. There is no support or help to get this resolved.

      Business Response

      Date: 01/12/2023

      Salesforce Response: 

      Dear BBB, We are processing this case internally and will provide a response shortly.

    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a license online from their platform. I never received the license I had to dispute the charges. Then in a 2nd attempt I tried to go through a sales account manager which gave me too many licenses. I had made commitments with other Sales Force 3rd party vendors which had started integrations while trying to resolve a simple billing and invoice change. They were reluctant to make any changes even though it had been min while noticing the error. There is no way to contact billing and my account manager and I have sent emails for 6 weeks without a single response in the matter. The communication has to be the worst I've ever experienced. For a large public company who is focused on technology you would think they have a robust resolution process and fast response times.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a FREE ACCOUNT on the Heroku platform. Salesforce purchased the platform and converted the free accounts to ones that accrue costs, without me agreeing to this. I tried to log on to my account to delete it but it requires me to agree to new terms that I find disagreeable. I contacted their support and they're refusing to delete my account for me. I find this all to be extremely unethical, theft really. I would like my account and information deleted preeminently as well as for Saleforce to cease charging people for accounts/transactions they never agreed to, never knew would have costs of ANY KID.

      Business Response

      Date: 01/12/2023

      Salesforce Response:

      Dear BBB,

      We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.

      Thank you, Salesforce Customer Success


      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18323800

      I am rejecting this response because: it's simply not true, nobody has contact me 

      Sincerely,

      ***********************

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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