Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Salesforce.com, Inc.

  The Landmark @ One Market Street Suite 300 San Francisco, CA 94105

• 

  Salesforce.Com

  16813 N 61st Way Scottsdale, AZ 85254-1398

• 

  Salesforce.com, Inc.

  New York, NY 10036-6757

• 

  Salesforce.com, Inc.

  New York, NY 10036

• 

  Salesforce.com, Inc.

  New York, NY 10036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I just learned that SalesForce is using ChatGPT, a plagiarist tool, as part of its services. The tool being used was made by OpenAI, a company that is violating intellectual property rights on a nationwide (and global) scale. OpenAI (openai.com) provides software named "ChatGTP," which is software that generates text as though a human wrote the text. It was built with data from the Common Crawl dataset, a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from 60 million domains over a period of 12 years. TechCrunch reports this data includes copyrighted material from **** The New *********** Reddit, the full text of online books, and more. So anyone who ever published anything on Internet anywhere, therefore, has had pieces of their content illegally collected, distributed, and sold to people using GTP-based writing tools. The ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the text with this GPT thing, this new ruling means everything they generate with GPT becomes public domain material. The company is basically taking copyrighted material and putting it into the public domain.OpenAI additionally serves a global audience. That means the company is selling ******** intellectual property and citizen PII to foreigners and foreign governments.I would appreciate it if you would intervene the use of this software in your institution, as it infringes on my intellectual property rights as a writer.Thank you for reading.

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We have reviewed the customer issue and we will work to try and accommodate their request. This issue has been reviewed.

  Thank you, Salesforce Customer Success

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Salesforce's Quip software and found that it was not suiting our needs. We requested in May, 2021 that they cancel the service but it did not happen. We requested again in July, 2021 that the software be cancelled and it was not done. We reached out again in September, 2021 with no response. Finally, I reached out on February 2, 2023 demanding the cancelled subscription and a credit of the fees. I received a reply back that said, "As per checking the account there are no active contract and subscription. This one has been cancelled already." No reference to why the card is continuing to be charged or the credit that is owed. I received another charge on 02/25/2023 for $30. How many times do I have to ask for this to be done? It should have happened the first time. They have not had our authorization to charge our card since 05/2021 but they keep doing it.

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  Thank you, Salesforce Customer Success

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 19523144
  
  I am rejecting this response because: Salesforce has never contacted me on this matter. We are owed months of refunds as we have been trying to cancel this service for over two years. Further, the only way we were able to stop the charges was filing a complaint with our credit card company and having them reject any further charges. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/20/2023

  Dear BBB,

  I have contacted the customer's Account Executive to escalate this request. I will email them when a response is received on how to proceed further. 

  Thank You!

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 19523144
  
  I am rejecting this response because:
  
  Their response provided no resolution, just that they would forward it to the Account Manager. Various Salesforce agents over the past two years have told us they will send it to someone who can review and get in touch with us, but no one ever does. I am appalled at their business structure and service. By ignoring our requests, the only way we could stop the transactions was to close the credit card account, which is very wrong.
  
  Further, as we had been trying to cancel for over two years,there was $720 of unauthorized charges on our card. This is very wrong and there should be some sort of consumer protection laws for wrongdoings such as this.
  . 
  No,I do not accept their response..
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is falsely impersonating themselves as a member of our company. They are harassing myself and multiple other members of our company with non-stop calls to our work phones, personal phones, and email addresses. Our company does no business with them and will never do business with them. We have requested they stop contacting us, hung up the phone, ignored them and they immediately call back right away.

  Business Response

  Date: 07/13/2023

  Please see attached

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved. Thank you, Salesforce Customer Success

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a faithful customer of Salesforce for quite some time. In December, they sent an invoice saying I hadn't paid. I saw an almost $40 charge from Salesforce on my card but honestly, locking me out of my account so randomly and aggressively hurt my business workflow. So I just called the number it told me to and I paid it. A couple of days go by, I get the invoice, but I am STILL locked out of my account. I called for help but the first person who answered was so moronic I can't even believe it. She kept having me re spell my name four times. It got so ridiculous I hung up. Then I called back and got someone else. He assured me he would contact the team and get back to me. He left a voicemail claiming all was fixed. **** still locked out of my account. Every time I call i am either forced to open a new case number even though the former wasn't even resolved yet. I HAVE SINCE BEEN CHARGED THREE TIMES FOR THIS ACCOUNT THAT I CAN'T EVEN ACCESS. SUCH A RIP OFF.As a resolution to this HORRENDOUS customer service yet willingness to charge me for an account they won't give me access to, I demand a refund for December and January. They have been forcing me to pay for a service I can't even ACCESS and frankly, it's absolutely disgusting. I had to cancel my credit card and file a complaint with my bank as well. What a pain.Thanks.

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  Thank you, Salesforce Customer Success

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a 12 month contract for $1200 with Salesforce to use a CRM platform for our small business. What we saw on the demo was an integrated 2 user shared platform. When we started using the platform, the data was not integrating and pulling through. We were told that customer service to resolve this would consist of having to sign a new contract to add premium customer service at $240. We lost a day of work because no one would get back to us. Day 2, we still have not been able to reach anyone at Salesforce, after 40 minutes on hold and multiple calls to the sales team who engaged us in this contract. We feel that we we received a far inferior product than for what we paid, and would like to cancel this contract.

  Business Response

  Date: 07/13/2023

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been reviewed.

  Thank you, Salesforce Customer Success

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 18840078
  
  I am rejecting this response because: We asked that the contract be voided since we did not receive what we contracted for. Not only has Salesforce indicated that they refuse to cancel this contract, but they have been impossible to reach. Again, I am a small business owner with limited time. This predatory company has taken up hours of my time with no resolution in sight. 

  I would like this contract to be cancelled and our account reconciled to zero balance. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/18/2023

  Dear BBB,

  Please note Per Section 5.1 of our Terms of Use , our contracts are non-cancelable prior to the order end date and quantities purchased cannot be decreased during the relevant subscription term. The Customer may conduct a net neutral swap if wanting to get rid of the unwanted licenses but they can not simply reduce those out. Thanks!

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 18840078
  
  I am rejecting this response because: we simply never received the product for which we contracted. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one from Salesforce will call us back. They have taken our service down and the bill they sent to the wrong address. We WANT to pay for our service. Please have them call us.

  Business Response

  Date: 01/12/2023

  Salesforce Response: 

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  Thank you, Salesforce Customer Success

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had registered for Salesforce Platform Developer I certification exam by paying the registration fees of 200$. Before my exam date I got an email from Salesforce stating that the exam has been cancelled. Attached is the email I received from Salesforce.My point of contention is that Salesforce cannot replace money paid at the time of registration with a voucher code that has an expiry date on it. If Salesforce cancels an exam, than I would either expect money returned back in the same form as the payment made or allow a reschedule at test takers preference with no end date. Salesforce does not dictate the priorities in someone's life. Reasons for not taking the test within the timeframe Salesforce dictated:The new dates that Salesforce provided did not work for me since I had other priorities. I would like to point out these are difficult exams that requires a lot of preparation. I had been preparing for the exam for more than 6 months until they decided to cancel it. I was pregnant at the time I had originally scheduled the exam and the new dates Salesforce provided would not work for me and I could not prepare again for the certification exam with a new born. I also reviewed the cancellation policy and did not find any information in the policy that governs the rules when Salesforce cancels an exam. Why now in 2022 am I bringing up this issue?I had started preparation for the exam again in late 2021 and am ready to appear for the test again. But Salesforce is not honoring the payment I had made from 2018 and asking me to pay 200$ registration fee again. I want to raise my voice against these giant corporations because I believe what they did is not correct.Please assist in providing a resolution to my issue. Appreciate you help in advance. Please reach out to me at ************ if you would like further clarification. Thanks!

  Business Response

  Date: 01/12/2023

  Salesforce Response: 

  Dear BBB, We are processing this case internally and will provide a response shortly.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Saleforce Professional Edition with Monthly billing after agreeing to a contract they refuse to honor monthly billing or Professional Edition. My sales rep acknowledges this error but is unable or unwilling to help. There is no support or help to get this resolved.

  Business Response

  Date: 01/12/2023

  Salesforce Response: 

  Dear BBB, We are processing this case internally and will provide a response shortly.

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a license online from their platform. I never received the license I had to dispute the charges. Then in a 2nd attempt I tried to go through a sales account manager which gave me too many licenses. I had made commitments with other Sales Force 3rd party vendors which had started integrations while trying to resolve a simple billing and invoice change. They were reluctant to make any changes even though it had been min while noticing the error. There is no way to contact billing and my account manager and I have sent emails for 6 weeks without a single response in the matter. The communication has to be the worst I've ever experienced. For a large public company who is focused on technology you would think they have a robust resolution process and fast response times.

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a FREE ACCOUNT on the Heroku platform. Salesforce purchased the platform and converted the free accounts to ones that accrue costs, without me agreeing to this. I tried to log on to my account to delete it but it requires me to agree to new terms that I find disagreeable. I contacted their support and they're refusing to delete my account for me. I find this all to be extremely unethical, theft really. I would like my account and information deleted preeminently as well as for Saleforce to cease charging people for accounts/transactions they never agreed to, never knew would have costs of ANY KID.

  Business Response

  Date: 01/12/2023

  Salesforce Response:

  Dear BBB,

  We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.

  Thank you, Salesforce Customer Success

  
  

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18323800
  
  I am rejecting this response because: it's simply not true, nobody has contact me 
  
  Sincerely,
  
  ***********************