Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Salesforce.com, Inc.

  The Landmark @ One Market Street Suite 300 San Francisco, CA 94105

• 

  Salesforce.Com

  16813 N 61st Way Scottsdale, AZ 85254-1398

• 

  Salesforce.com, Inc.

  New York, NY 10036

• 

  Salesforce.com, Inc.

  PO Box 191265 San Francisco, CA 94119-1265

• 

  Salesforce.com, Inc.

  New York, NY 10036-6757

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company was interested in working with salesforce as it appears to be the number one platform that companies use for client relations and booking systems.
  
  Unfortunately, this certainly is not the case on our end and we have been having a very difficult time disputing the fact that salesforce is trying to claim that we owe them almost $5000 and are signed onto a one year contract.
  
  ***** ******* from the Toronto office was our sales person.
  Fast forward to our company wanting to move forward with salesforce and we have email documentation that ***** sent us a link to “pay now” In order to accept our quote and start the process with salesforce we would have to input credit card information, Therefore, no process of acceptance, nor approval to move forward, was granted in this case due to this matter.
  
  We never input any information and a little under two weeks later We sent an email to ***** as there is no contact number listed in any emails from anyone coming from salesforce so it’s very difficult to get in touch with anyone, and let him know that we were pausing cloud partner as well as needing to put a pause on with salesforce due to our other company, having some financial obligations that would take the funds necessary to pay for both systems.
  
  I have tried repeatedly emailing multiple individuals with no resolution as salesforce is now claiming we owe thousands of dollars for a service. We never received login credentials nor account information as we never paid for services from the email ***** sent.
  
  ****** ****** is another new person now getting sent to monitor our account and states that we’re obligated to pay or legal Will be taken.
  
  I have multiple emails and documentation as to how we should not be charged for anything as the communication and constant changing of reps and no use of the salesforce platform in general as we never paid to accept the quote therefore we shouldn’t be charged.

  Business Response

  Date: 09/25/2024

  Dear BBB, 

  After reviewing this customer's Contract, I do see they signed for a year of service. I have attached their signed Order Form for reference. They currently have one invoice outstanding for the amount of USD 1,348.34. In addition, please note we do not offer cancellations due to financial issues unless we have a valid credit case outlining serious financial hardship.

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Although the ******** was signed - the email from ***** I previously posted clearly states that Approval and acceptance of your quote is dependent on inputting your credit card information which was never completed therefore based on this email and communication the terms were therefore not accepted.
  
  
  
  Sincerely,
  
  
  
  Paul B******

  Business Response

  Date: 10/01/2024

  Dear BBB, 

  I am not seeing any attachments in this complaint. I did review their Contract, and the payment method was set to Check.

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 10/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  ***** from Salesforce who was our rep never discussed nor opted into pay by check situation at all. 
  

  He sent over an email which is attached stating that in order to approve and accept the offer from Salesforce we have to input a credit card and we never did, therefore if your system says “pay by check” someone or ***** must have done so on their own without written consent or confirmation from us as we never use checks in our company and only pay via credit card. 
  

  There are additional emails from others at Salesforce as well attached showcasing the lack of follow up from ***** never receiving an email in reply to any of these requests for communication.

  We never even received an email with a link to use a Salesforce account and don’t even know the website to even sign into an account  or a log in username and password.  One of this information was provided to us as stated in the email that ***** sent regarding inputting a credit card via the link to approve and accept terms of opening and starting an account. 

  
  
  
  Sincerely,
  
  
  
  Paul B******

  Business Response

  Date: 10/10/2024

  Dear BBB, 

  I am going to share the Manager of their Account Executive. Please reach out to their manager for clarification into your request. Their AE is ***** *******, "***********************". Their AE's manager is **** ******, "**************************". A case for cancellation was logged but the request was Rejected. I would ask their manager to submit another case for approval. 

  Thank You, 

  Salesforce Customer Success

   

   

  Customer Answer

  Date: 10/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I sent in a Balance Sheet form requested by them to cancel based on a number of financial factors that would qualify us for cancellation even though we should not be charged or required to pay based on a number of factors.

  Have not received communication back from them in days regarding this receipt of form. 
  

  If this is not canceled or resolved/closed I will contact an attorney to resolve this issue.

  
  
  
  Sincerely,
  
  
  
  Paul B******

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company started using Tableau in 2018. In August 2019, ********** acquired *******. In 2022, we decided to cancel our subscription. On 07/21/23, we received an email from ********** stating we had an outstanding balance. We requested clarification, as we believed we had canceled our subscription in 2022. ********** stated we still had a 36-month term contract with an end date of 06/30/24. We requested a copy of this contract but received no reply. On 08/31/23, we requested the contract copy again but received no response. On 09/27/23, we made another request, no response. On 10/02/23, we called *********** They assured us they were working on getting us the contract and would not refer us to a collection agency.On 02/13/24, they emailed us again asking for payment. We explained the situation, stating that we never received the contract and requested the invoices be canceled. They replied that the contract could not be canceled at this time. We requested the contract again but received no response, only another email asking for payment and threatening to refer us to a collection agency. On 02/29/24, we emailed ********** once more but received no reply. On 07/15/24, collection agency Radius GS emailed us, asking for payment. We explained the situation, stating that we never received the contract ********** was supposed to send. No reply. On 09/12/24, Radius GS requested payment again. We explained the situation again. We finally received a response to our request to see a copy of the contract: there is no contract. The debt apparently arose from an auto-renewal service. This explanation came after over a year of numerous requests for clarification. ********* gave us no options to dispute and said our debt had been with them since 05/09/24, yet we were not informed that we had been placed with a collection agency. ********** has been very unclear and unresponsive in their communication over the past year while we tried to figure out why we owed them money.

  Business Response

  Date: 09/20/2024

  Dear Marcel, 

  I apologize you did not receive your desired assistance in a timely fashion. After reviewing your Contracts, I see your Primary Billing contact was listed under, Wayne Hughes, "[email protected]". Wayne was receiving all the past due notifications as well as the Collections agency warnings. I do apologize again for all inconveniences. 

   

  Thank You,

  Salesforce Customer Success

  Customer Answer

  Date: 09/23/2024

   
  
  Complaint: 22310542
  
  
  
  Thank you for your reply. We appreciate your apologies. However, we cannot accept this response as a resolution to our complaint. None of the issues we raised were addressed. Simply stating the email address where notifications were sent does not resolve anything. We have received the notifications sent to that address, but the questions we asked for over a year, were not answered, over and over again. Please read our complaint thoroughly, and we look forward to a response that addresses our concerns.

  
  
  Sincerely,
  
  
  
  Marcel Schotanus

  Business Response

  Date: 09/25/2024

  Dear BBB, 

  We do not have any cases on file requesting for a cancellation. Unfortunately without a paper trail we can not back date the cancellation. I have reached out to the Bad-Debt team internally to see if anything can be done regarding the Collections Agency. I shared your billing contact in the initial response, since you stated you did not know you were being sent to Collections. The billing contact would have received several notices that you had past due balances as well as being sent to Collections. Since there is no cancellation request on file, we can not verify this claim. However like previously stated, I will work internally to inquire if any courtesies can be shared.

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 09/26/2024

   
  
  Complaint: 22310542
  
  
  
  Thank you for your response. We appreciate your efforts to
  reach out to the Bad-Debt team internally.
  However, your response does not address one of our main
  concerns: the unresponsive communication over the past year. In Salesforce’s
  initial reaction, a 36-month contract was mentioned. We requested to see
  this contract, hoping this would help us understand the outstanding balance. We
  requested to see this contract multiple times over the past year but never
  received a proper reply. This lack of communication has led to the current
  situation.
  Given that we have not received the contract or any clear
  communication regarding the auto-renewal terms, we believe that our request for
  cancellation should be honored.
  We would appreciate any courtesies or resolutions your team
  can offer to resolve this matter amicably. For now we will reject your response. Please let us know when you've heard back from your team.
  Thank you for your understanding and assistance.
  
  
  
  Sincerely,
  
  
  
  Marcel Schotanus

  Business Response

  Date: 10/01/2024

  Dear BBB, 

  I apologize you have not received your desired answers or service. I am sorry your request for your Contract was never provided. From my view there is not a Contract that I could share. On March 21, 2022, Tableau integrated with Salesforce. As a part of this change, we have a new way of working with you. Your Contract must have auto-renewed from pre-migration. I have reached out to your Tableau Renewals Manager to look into your original Contract. For your reference, your RM is Colin Bukovec, "[email protected]", if you prefer to reach out to them directly. I am awaiting their response for your Contract. 

   

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22310542
  

  We received an email from Amani Hall with some more details of the charges and we appreciate these efforts to clarify the situation. However, the fact remains that we have not received any
  clear communication regarding the auto-renewal terms or the contract itself
  until now. This has been going on for over a year. We maintain that our request for cancellation should be honored due
  to the prolonged lack of response from Salesforce. Please let us know what steps you’ll take next.

  
  
  Thank you for your help.
  
  
  
  Sincerely,
  
  
  
  Marcel Schotanus

  Business Response

  Date: 10/10/2024

  Dear BBB, 

  I apologize this customer did not receive their desired service until now. Unfortunately there is nothing we can do about the lack of communication until now. I have attached all the documentation I was able to receive for their Contract. Unfortunately because the Order was pre-migration from Tableau to Salesforce, there is no record of the auto-renewal in its own documentation. I have however attached their original order form and order confirmation. 

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22310542
  
  
  
  We appreciate your acknowledgment of the lack of
  communication. However, we believe this issue significantly impacted our
  experience and the fulfillment of our contract. Here are the key points we
  would like to highlight:

  
  1. Acknowledgment
  of Poor Communication: Salesforce has admitted there was a lack of
  communication. This supports our claim that we were not adequately
  informed about the status and terms of our service.
  

  2. Missing
  Documentation: Salesforce mentions that there is no record of the
  auto-renewal due to the system migration from Tableau to Salesforce. This
  lack of documentation is critical, as it implies that the auto-renewal was
  not properly documented or communicated to us, which is a significant
  oversight.

  
  Given these points, we respectfully request that Salesforce
  consider our complaint valid and take appropriate action to resolve this matter
  in our favor. Specifically, we ask Salesforce to confirm whether they will
  cancel the outstanding balance due to the prolonged lack of response and
  documentation issues.
  
  
  
  Sincerely,
  
  
  
  Marcel Schotanus

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details from ********** Predatory Sales Behavior Date of Transaction: 10/26/2023 Amount of Money Paid to business: Total: USD *********+ annually What the Business Committed: "Strategic Investment" IF company increased pricing and renewed early we would be Locked in with pricing discount and concessions.What is the nature of the dispute: This has been a growing trend across the 5+ years with **********. We are told if we spend more or add more users at the end of a quarter or fiscal year current issue/questions can be resolved as well as promotions applied. We understand change is common but having 6 assigned AE's in that time using the sales methodology above we have struggled to get common questions answered and support. The specific dispute was when our company reached out to get all users on the same pricing as our rates fluctuated wildly for the same service meaning user A and B could have same ****************** with a considerable delta in price. The fix was told to us to do an early renewal and a manager approval could be granted. The kicker we would need to meet a volume agreement with new order during renewal. It was a big jump in spend but we committed to adding 30+ users to sales force licenses (91 in total) which have gone unused during 2024 year. Prior to signing paperwork we ensured our pricing would be locked in concession as it states on document and were told it would be. Now we are up on our renewal for account and being told we are loosing the discounts negotiated due to a price increase 9%. Our last question before singing was being locked in knowing we were purchasing service to go unused and we were assured we would maintain pricing discounts if we made the purchase.Has Business Tried to resolve: NO stating there is nothing we can do and they will not pull recording of sales call because its a price hike. Stated if additional products added we may be able to avoid 9% rate hike.Request: Remain on same negotiated rate

  Business Response

  Date: 09/17/2024

  Dear BBB, 

  We have reviewed the customer issue and our representative will work with the customer to resolve this inquiry. 
  
  Thank you,

  Salesforce Customer Success

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22291564
  
  I am rejecting this response because: Hello rejecting solely on the basis there has not been a member of ********* who has responded to this request.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/25/2024

  Dear BBB, 

  I have reached out to the customer's Account Executive, **** *******, ************************** as well as their manager ***** ********, ******************************** Feel free to reach out directly to them as well. I am waiting their reply. 

  Thank You, 

  Salesforce Customer Success

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIgned me up for services we aren't using and strong arming me into a contract

  Business Response

  Date: 09/10/2024

  Dear BBB,

  We do not unfortunately cancel Contracts for usage. The customer signed Order Forms. A cancellation request can be put in 30 days prior to their renewal date. 

  Thank You,

  Salesforce Customer Success

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my business needs changed, I chose not to renew *********** However, they continued billing me $924.16 without my knowledge. Despite having records of these charges, ********** required me to obtain transaction receipts from my bank. After I provided the receipts, they only refunded $303, citing an auto-renewal clause I wasnt fully aware of. They plan on keeping $621.16, which I find unfair. This experience ensures Ill never do business with ********** again, and I strongly advise others to avoid them as well.

  Business Response

  Date: 08/27/2024

  Dear BBB,

  
  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  
  Thank you, Salesforce Customer Success
  

   

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22191914
  
  I am rejecting this response because: That's a lie, They owe me $924.63 in total, they reimbursed be $303.00 They still owe me $621.63. Saying that they 'worked it out with me" is a lie. Have them submit proof that they reimbursed me $924.63. They made me go to the bank to get copies of the $924.63 they took out of my account, now make them show you notarized documents that the paid me $924.63.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to use Slack for my business so I contacted Slack customer support. They then told me I had to speak to ********** customer support because ********** bought Slack. I spoke to multiple representatives at ********** and no one could figure out what account I needed. One person told me a free account would work for me. Another person told me an account that costs hundreds of dollars was needed. The person who told me that I needed an account that costs hundreds of dollars sent me the document to get the account started. I signed it and then this person went on vacation so nothing was set up.Then other person that told me I needed a free account got back to me. They went on vacation and sent a delayed response. It turns out that I do NOT need a paid account. I received conflicting advice from the ********** sales team. I believe one person just wanted to get a commission out out me and the other told me the truth. Now I am getting notifications that because I signed the agreement, my account is going to collections. ZERO services have been provided. I had asked MULTIPLE times for this to be canceled and have been told no. ZERO services had been provided and I received not honest advice from the ********** sales team. I am asking that my account please be canceled and not sent to collections. This is the absolute worst sales and customer experience I have had in my life, and I am writing this on the BBB because the ********** team is not honest, and I am being sent to collections for a service that was never set up.

  Business Response

  Date: 08/27/2024

  Dear BBB, 

  I will work internally with their Account Executive to review their request. I have turned their Auto-Renew to No. This means they will not receive any invoices after their Contract date of 5/30/2025. They currently have a balance due of USD 305.56. 

   

  Thank You!

  Customer Answer

  Date: 12/13/2024

  Hi, how can this be reopened? Sales Force has now sent me to collections for a service that was never responded. They replied that they would look into it and fix it, they have not.

   

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased salesforce on June 5th my sales have dropped about 80k yoy may have to do with the fact my AE wrote to me he lied to me about the product and should have never sold it to me. He also wrote he ignored FL 72 hour cool down law on your email. I tried to speak to someone anyone who could help it just is a disaster. I really am not sure waht to do.

  Business Response

  Date: 08/01/2024

  Dear BBB,

  
  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  
  Thank you, Salesforce Customer Success

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22069680
  
  I am rejecting this response because: I still dont have my data that I paid thousands of dollars for back. Also your senior counsel said a loa would come Tuesday I have yet to see it. You gave me data like cadence position. Guess what I didnt use your dialer because your experts didnt know it. Which is why I cancelled. Your lawyer can get my data its going to be costly and time consuming but you cant ****** it
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial with Salesforce for their CRM System. They lied about certain benefits and I called to cancel within the cancellation period. The agent said it would be cancelled and refunded. This was all on a recorded line with Salesforce. I got charged again later and they said the representative that said that was no longer with the company. When I emailed salesforce, they ignored my emails for a while and eventually said there was nothing they could do.

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/2024 we tried to use the salesforce starter product to help use a CRM technology for our business again. We used Salesforce in the past and thought we could use it again. Sadly we could never even log into the product. I messaged the *********************** "Not working. I keep clicking on reset password and it says when i click the link to reset a error on the top says its been over 24 hours or the link has already been used." We got a reply back from ********************** which says: "Sorry, we can't enroll you in a Salesforce trial because the email address you entered is already in use. To sign up with a different email address, go to **LINK REMOVED**We look forward to your enrollment in our free 30-day trial."This email indicates to us we have 30 days to try this out as well. So we tried to log in again and found out we could not get in. We reported to *********************** our sales person of these issues we had as well and he tried to resend the contract and even went as far to change the email address on our account. which did not work. We then requested to leave our contract as we were unable to use the product and had not interest in continuing to try to use it. *********************** refused to cancel our contract so we are not refusing to pay for this product as even today unable to use saleforce since the day we signed the contract.

  Business Response

  Date: 06/17/2024

  Dear ****, 

  After viewing your Account, I see you signed an Order Form, which I have attached below. Because you had an Order, you no longer were on a trial, you purchased. You were ineligible to cancel mid-contract. I apologize for any inconveniences.

   

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21841276
  
  I am rejecting this response because we made attempts to your sales rep and support to get our service working. According to the contract and our agreement you are in violation as we never where able to get into the product which allows this contract to be null and void. We notified your sales rep and support we had issues and never where asked or helped to fully get into the product you sold to us. I would ask you review that and get back to us. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/21/2024

  Dear BBB,

  We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved.

  Thank you,
  Salesforce Customer Escalation
  

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/24, I spoke with *************************** as I was concerned I had a duplicate account with the company. The customer service representative stated they were able to locate the duplicate account and had resolved the issue.In May 2024, I began being contacted by a collection agency (although they denied being a collection agency when I asked) over payment. I provided the agency with evidence of the payment I made on 1/28/24 in the amount of $974.25. I later followed up with a copy of the invoice I had paid (invoice #******** on account #***********. However, Salesfoce is cobntinuing to try to get me to pay an additional $907 for the duplicate account that I had called about on 1/28/24 when I made the payment for $974.25. This account is for software and there is no reason for me to be paying twice for the same software. Unfortunately I did not save the reference number from 1/28/24 as I had every reason to beleive for 5 months that the matter had been resolved.It is also concerning that the collection agency who contacted me denied being a debt collector and instead answered "we are affiliated with Salesforce" when I asked point blank if they were a debt collector. The reason I asked this question as a debt collector would not have access to their systems to see the problem was related to a duplicate account. Their initial response led me to incorrectly beleive they would have access to Salesfoce information.I thought debt collectors were required to disclose who they are?Thank you for any assistance you can provide me.***************************

  Business Response

  Date: 06/07/2024

  Dear ***, 

  After looking into both Accounts, I did not find any Cancellation requests for either Account. I can cancel your current Account, listed under "Person: ***************************", but unfortunately since there was no cancellation request for the Account, "OPPORTUNITY CENTER FOR THE HOMELESS" the only resolution would be to make the payment with the 3rd Party Collectors to be in good standing with the debt collectors. If you do not with to continue with the Account under your name, I can log a cancellation request. 

   

  Thank You, 

  Salesforce Customer Success