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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 233 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly made a purchase in the amount of ****** . I hit the submit button accidentally. I immediately sent a email to their customer service and requested a refund. I have since sent 3 emails and to date they have ignored my request for the refund. This was purchased on sept 8th.

    Business Response

    Date: 09/13/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having purchased an annual subscription for $144 in November 2023, Grammarly proceeded to charge me $60 every 3 months from December 2023 - September 2024 totaling in $240 of double charges. When I noticed this discrepancy I reached out to Grammarly support for a refund of the double charges and they refused stating Unfortunately, we are unable to refund your payment in full as per our Terms of Service. It is absolutely unacceptable that they could get away with double charging anyone for a single term of service and simply refuse to refund the amount that is rightfully due. I enjoyed using the product but after being so grossly overcharged I will never use this product again and will warn friends and business partners to steer clear of Grammarly as well. This business practice cannot be legal or ethical.

    Business Response

    Date: 09/13/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer, indicating that the consumer created two Grammarly subscriptions.

    The consumer's second subscription has been deactivated, and the overlapping payments have been reversed. It may take up to ten business days for the refunds to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife (***********************) signed up for a Free Grammarly account through ******** within the past year for my daughter to use. It hasn't been used in quite awhile yet on September 5, 2024, I noticed a ****** transaction on my checking account in the amount of $144. After reviewing, my wife told me it was from Grammarly. I did not authorize this charge especially since it was a Free account that my wife signed my daughter up for.Grammarly has no telephone customer support nor human chat customer support. All their support structure entails is an ** chat bot. I made many attempts to convey the issue and the chatbot did open trouble tickets. This was over 3 days ago and the majority of the time, the ** chatbot says we will get back to you within 48 hours. Four total tickets were opened, 2 were closed and 2 have no action taken on them. The support structure is lacking and I have not received any information about getting back a refund of $144 nor getting my account cancelled. Again, I did not authorize this charge because the account the was signed up for is a Free account.I would like ********************** to refund me in full in the amount of $144 and to cancel the Free account.

    Business Response

    Date: 09/12/2024

    Hello,

    Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their daughter's subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product in 2022 and, while interesting, it was not all that helpful. I cancelled the product in 2023, but they claimed that I did not cancel it far enough in advance, so I just accepted it and was assured that I would not be charged again. Yet, in 2024, I was charged again for this product. I do not appreciate my card being charged a YEAR after I cancelled the product. I find this fraudulent practice to be disturbing and believe that California should be inspecting and investigating this company.

    Business Response

    Date: 09/11/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/11/2024

     
    Complaint: 22269413

    I am rejecting this response because I did provide via email the address associated with this account and they confirmed receipt of my email. Im not sure the games this company is trying to play but I have tried to get rid of this company for over a year and am through with it.  Refund me my money and stop harassing me.  Period. 

    Sincerely,

    Tri Nugroho

    Business Response

    Date: 09/13/2024

    Thank you for providing the additional information with us in your support ticketwe were able to locate the account in question!

    According to our analysis, the consumer has filed a chargeback with their bank. As the chargeback was disputed, the payment was not refunded by the bank. Please note that we couldnt refund the payment until this case was reviewed by their bank. Rest assured that we have now refunded the consumer's payment, and it will appear on the consumer's statement within the next ten business days.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that after filing several complaints and having to go to the California attorney general for wrongfully charging my card I find the resolution is finally satisfactory to me.

    Sincerely,

    Tri Nugroho

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a senior citizen and my bank card showed a charge from Grammarly for $144.00. I have never dealt or even known about these people. I am elderly and well educated. I do not require their services. I do not appreciate being charged for a service that I never requested. When I tried contacting them I can't get thru to their phone number. When I tried to e-mail them about fraud they tried to get information about my credit card number name and other information.Beware Beware Beware they are not anyone you want to deal with I found out that they made a $144.00 reoccurring charge on my bank account without my permission. This has affected me buying food at the grocery store. There has been a social security fraud attack on the dark web. I don't know how they got my banking information but this is completely fraudulent and criminal.

    Business Response

    Date: 09/10/2024

    Hello,

    Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Additionally, let us note that the sole purpose of requesting the billing information is to locate the charge in question and proceed with the refund.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/13/2024

     
    Complaint: 22261139

    I am rejecting this response because:

    First of all in order to get in touch thru e- mail Grammerly I must submit my credit card number. Grammerly has charged me a $144.00 for over twenty months. As you can figure as they have already stole a fortune from me l don't feel comfortable with providing them with my credit card information. I am not a fool. I'm 75 years old. I only use my bank account for my bills and I'm literally starving for food because these people keep taking out $144.00 out of my bank account every month. My banking institution and local police department are now investigating this matter now. I need to get in touch with Grammerly without giving them my credit card information.

    Sincerely,

    ******** ********

    Business Response

    Date: 09/16/2024

    Please be assured that at Grammarly, we take fraud, identity theft, and other unauthorized access very seriously. Please note that the sole purpose of requesting the billing information is to locate the charge in question. Unfortunately we will be unable to help the consumer further without locating the charge they're referring to.


    To help our support team proceed with the consumer's request, we have requested them to provide the following information:
     
    - the reference number on their bank statement, if they see one (it should look similar to CO5DXT-8GCH, CO*5DXT-8GCH, 5DXT-8GCH, or qWe23zA) 

     

    Please do not hesitate to contact us should you have further questions, comments, or requests.

     

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:09/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about August 28th my 14-year-old was writing a school essay and wanted to use a premium feature of Grammarly. He signed up for a one week free trial using the debit we recently provided him. He did not consult either of his parents before agreeing to terms. He expected to receive a notification before he was charged and he expected to be charged the monthly fee of $12, because that is how the payment is presented at the time if consent. Instead, Grammarly charged the full year subscription if $144 with no notification. I believe this is a deceptive business that targets young students. We want the account canceled and a full refund.

    Business Response

    Date: 09/09/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 09/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize this purchase. it was posted to my Credit Card and i would like it refunded.Reference number on your bank statement:CO*YAHPEZX Charge date:08/24/2024 Charge amount:144.00

    Business Response

    Date: 09/02/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $360. I cannot log into my account to delete it. They have not responded to my 'forgot my e-mail'. They have no phone number for customer service. There's NO WAY for me to contact them. I tried to dispute the charges with the bank because I haven't used it in years but I can't access my account in any wa. I had to cancel bank card and accrue charges in order to stop being charged. Terrible service - they do it on purpose to continue to charge you. I dont want to get a response from the company - I want my refund!!!!! Its a scam-

    Business Response

    Date: 08/27/2024

    Hello,

    Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that the consumer didn't reach out to us directly to resolve their issue.

    Unfortunately, the email address that the consumer provided didn't pull up a paid account in our system. We have contacted the consumer directly via the email address provided in their complaint. This will allow us to investigate the issue further and provide a resolution.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25, 2024 Grammarly they deducted and unauthorized amount of $153.50 from my bank account. I use the free program on the website. I do not have any of my banking information on Grammarly website, yet they deducted from my account without my knowledge. I am requesting for a full refund in the amount of $153.50. I also requested that my account be cancelled and upon doing so it stated page can not be found. I have cancelled the my debit card because of Grammarly accessed my bank information without my consent and I did not want it to happen again.

    Business Response

    Date: 08/29/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not given the opportunity to cancel service before they ran my credit card. I canceled and requested a refund for the full amount and was told no. They billed me on 8/23 and I saw the charge on my card on 8/25. I want my money refunded.

    Business Response

    Date: 08/26/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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