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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 167 total complaints in the last 3 years.
  • 56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company intentionally makes it difficult to cancel the subscription. If you pay for a year's subscription and want to cancel prior to the next year so that you aren't charged, they take away your services early even though you already paid for it. This leads customers to attempt to wait closer to the subscription end date to cancel. The problem is that their site doesn't always work, and if you miss cancellation they charge you for an entire year again. If you are charged for an entire year, they do not refund any money if you want to cancel, even if you are only one day into the subscription year. This adds up to a substantial amount of money. Many teens use this service, and this tactic is used intentionally to get subscription fees.

    Business Response

    Date: 12/05/2024

    Hello,

    Thanks for leaving this review and sharing your feedback. 

    Please note that if you need any help with your account or billing, you can contact our support team at ***********************, and our support team will be happy to help. 

    Don't hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I graduated from college on Dec 5, 2022. I requested for Grammarly to STOP charging my account. Connecting with them is difficult because you can't get a human. Time went on and they were STILL charging me. I finally got in a back and forth conversion with someone per computer site. I was informed that I would be reimbursed for this past November but not for the other 23 months???

    Business Response

    Date: 12/05/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payments made in 2023 and 2024 and deactivated their subscription. It may take up to ten business days for the refunds to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/19, I purchased Grammarly Pro for $12 a month to total $144 for the year, and it included a 7-day free trial, so the charges were going to start after the 7 days. I used the services that same day. Before I purchased the services, Grammarly advised I had a 67% plagiarism; after I purchased the service, it went down and did not reflect the same thing. I continued and noticed that the services were unreliable; I canceled the following day, 11/20. I do not mind paying, but the service I pay for must work and do what the services I paid for. I contacted them to try 11/20-11/21 to resolve the issue about the cancellation of the Grammarly Pro, and the representative canceled the subscription and returned $114 but forced me to get the month's services for $30. I advised respectfully that I did not want the month's service for $30 because the services did not work, I can't use something that does not work. The representative did not want to work with me, so I advised that I would stop payment and that I would file a complaint with the BBB since they refused to work with me on something very simple. I just got back from out of town, and I am following up with BBB on the complaint. Lastly, I never got a receipt for the purchase. However, I have the support ticket # *******. 1. I am requesting help in getting a full refund.2. I do not want this to happen to anyone else, hence why I am writing this complaint, I would like for other clients to see what happened to me so they are aware and learn. 3. Although big companies can get away with fraud and false marketing, I do believe that what they did is exploit students/people in need of help in writing papers with false information and marketing and I think that should not be allowed. They should not be selling a service that does not work or perform its functions.

    Business Response

    Date: 11/28/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 12/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially started a trial of Grammarly to be used and vetted mid 2023. I upgraded the subscription which would continue until December 2023.The payment was attached to my ****** account and I cancelled this account in December after no longer needing the product. I was informed I had been billed for the final month which is typical of subscriptions.I did not receive a charge again until March 2024. I was unaware of these charges until being alerted by a third party. I immediately disputed the most recent transaction in September and tried multiple times to access the erroneous subscription account via three different emails to no avail.I finally contact customer service and was informed that it was attached to a gmail account and when you dispute a charge, they will immediately cancel your account. This is disappointing behavior that disallows the account holder to validate any changes or claims of authorization and subscription participation to be verified. They then continued to supply information to ****** and in extension my bank that I have never seen claiming I signed up for a quarterly subscription. If its quarterly, why am I being billed every month?After contacting customer service they claimed that because I disputed the transaction there was nothing to be done. To date, Grammarly has billed me $420.

    Business Response

    Date: 11/22/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and three payments have been reversed. It may take up to ten business days for the refunds to appear on the consumer's statement, depending on their payment method. However, in some cases, the payments will be removed from their statement, and separate credits won't be issued.

    Also, there's one payment we haven't received an update from the consumer's bank yet. Once the chargeback status is updated in our system, we'll issue a refund for the payment processed as well.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on an auto pay with my Amex for Grammarly. I keep trying to cancell the service I no longer need. I have attempted online but it says I have a free account. That is clearly not true as they charge me ***** every month. I have tried to cancel through them but they keep asking for payment info and then nothing happens. I thought about just telling **** to not pay but I don't want them to harm my credit. Can you help me cancel the account? Thank you,

    Business Response

    Date: 11/19/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    We have refunded the consumer's renewal payment and deactivated the subscription in question. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked Grammarly to cancel subscription and provide refund because service sucked they just canceled service and said no to refund

    Business Response

    Date: 11/14/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 11/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Holden Chapelo

  • Initial Complaint

    Date:10/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge for $139.09 on my new credit card. i did not authorize this charge. I don't know what it is for. The only way for me to correct it with grammarly is to provide my credit card number on their website which I do not want to do because this is already a fraudulent, unauthorized charge.

    Business Response

    Date: 10/22/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Please be assured that at Grammarly, we take fraud, identity theft, and other unauthorized access very seriously.

     The subscription in question has been deactivated, and the payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:10/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I had free grammarly, I was charged today $144. I tried to contact them via phone, their phone does not work to speak with anyone. I tried to find an option to chat. their chat does not work to speak with someone. I sent messages I got no response.

    Business Response

    Date: 10/21/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    It appears that the consumer has filed a claim with PayPal.
     
    Now that the claim has been processed, the payment has been refunded, and the subscription in question has been deactivated. It may take up to 10 business days for the refund to appear on the consumer's statement, depending on the payment method.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding an unauthorized $144.00 charge to my account by ********************** for an annual subscription renewal. In previous years, I consistently received advance email notifications from Grammarly regarding upcoming subscription renewals, allowing me to make informed decisions on whether to continue the service.This year, however, I did not receive any such notification. Without any prior notice or consent, Grammarly automatically charged my card for the annual subscription renewal. I only became aware of the charge after it had been processed.Upon visiting Grammarly's website today, I promptly canceled the subscription. However, I was informed that the subscription would remain active until September 25, 2025, and that the $144.00 renewal charge would not be refunded.Given that no notification was provided and I did not consent to this charge, I am requesting a full reimbursement of the $144.00 charge. I believe that this practice violates fair consumer notice standards, and I would appreciate your assistance in resolving this matter.Thank you for your attention and assistance.

    Business Response

    Date: 10/04/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the month to month plan on Grammarly and they immediately billed me for an entire year. I did not agree to this. My credit company credited my **** and then Grammarly turned around and billed me AGAIN. I contacted Grammarly online as soon as I saw they billed me for an entire year. I also disputed the charge within minutes with ****. If I log into my Grammarly account, I don't even have the paid version. They canceled it already and STILL took my money.

    Business Response

    Date: 10/09/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    According to our analysis, the consumer filed a chargeback with their bank, which resulted in the deactivation of their Premium subscription as per our Terms of Service and License Agreement (https://grammarly.com/terms). Please note that we can't refund the consumer's payment until this case is reviewed by their bank. We suggest that the consumer waits for the resolution of their dispute case—the bank should notify them when it’s complete.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

Grammarly, Inc. is NOT a BBB Accredited Business.

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