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Business Profile

Computer Software Developers

Airtable

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 6 complaints in the last 3 years.
  • 2 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company has been a paying customer since 2019, and our annual spend with them has grown more than tenfold since then. Our enterprise agreement auto renews for a full year unless we give 30 days' notice, and it renews for the greater of our contracted seats or however many users happen to be provisioned on the last day of the term. This clause is designed to only ratchet upward. Airtable sends no renewal reminder and never reaches out in terms of our renewal. In March 2026, nearly three months before our renewal we emailed our account executive to ask when our renewal was. She REMOVEDlied with the date and nothing else, no mention of a notice deadline, no mention that once it passed we would be locked in for a year. Because of multiple issues competing for our attention at the our company, we didnt reach out again until June, a few days after the window to make changes had already closed. Our REMOVEDexplained that Airtable "does not reach out to discuss terms manually," while insisting we "should receive notifications." Of our renewal, which we did not, nor did we have any record of, and Airtable has never produced one.We had been paying for roughly 30% more seats than we use, and we asked to right-size. Airtable's answer was two options: keep paying for the unused seats, or pay 22% more per seat, up front for the full year in advance to use fewer of them. This is not our first encounter with confusing and opaque Airtable accounting practices, the last issue taking up to six months to finally be resolved (and only after agreeing to sign onto another year term).We have tried for four months with four REMOVEDresentatives, in good faith and in writing, to stay a customer. REMOVED's customer service process is built to ignore you, hand you off through a bureaucratic nightmare, confuse you and wear you down without ever bothering to provide anything resembling service to the customer.

  • Initial Complaint

    Date:03/10/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get off their mailing list and REMOVEDrequested several times to get off their making list. Theres no way to unsubscribe.

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AirTable is taking part in predatory practices. I was 2x billed unknowingly. I paid for a "TEAM" plan yet I was charged for adding a team member with edit only permissions. There is no response from support and you are not able to see your invoice until you are billed. SCAMMERS!

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    attempting to cancel a subcription that a old employee set up before leave. unforatuntaly before the employee left he did not provide the login info or add anyone to the account. so one one our firm is able to cancle it. when I call and talk to a reperetative they tell me the only way to cancel the account is to upgrade the account to a more expecive package. why would I have to pay more money to cancel a subscription we no longer use or need

  • Initial Complaint

    Date:02/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email starting that my email address for my Airtable account had changed, and if it was not me to contact Airtable. It was not me. So I contacted Airtable, and in now over a week, I have no answers, no solutions, my account hasnt been returned to me, Ive just had multiple different people ask me what the original email was I used to create the account, and if im able to see my workspaces when I log in with said email now. I also have no clue if the person who changed the email still has access to my data, again for over a week now, and if Airtable is even going to actually give me my database back, and if they do, is it backed up to a week ago in the event the person has done massive damage to my database.

  • Initial Complaint

    Date:12/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Airtable for $24 p/mo, and they never once mentioned sharing the excel sheet from their software will cost me $24 p/mo p/person I share the sheet with. I contacted their support when I received a $310 bill for 1 month of service (Oct 10, 2023) which I never approved (they literally have 0 disclaimers or warnings about increasing the monthly cost when sharing a link about this on their website, or when sharing a sheet from their platform) After support agreed to refund my bank account the funds, they never did that. They gave me a credit, which I never asked for. I have this all in writing. This company is deceptive, and is doing everything they can do take money from people, and not give it back. I will be filing a complaint with the REMOVEDand FCC also as this is not ok.

BBB Accreditation: None

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