ComplaintsforAirtable
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I signed up with Airtable for $24 p/mo, and they never once mentioned sharing the excel sheet from their software will cost me $24 p/mo p/person I share the sheet with. I contacted their support when I received a $310 bill for 1 month of service (Oct 10, 2023) which I never approved (they literally have 0 disclaimers or warnings about increasing the monthly cost when sharing a link about this on their website, or when sharing a sheet from their platform) After support agreed to refund my bank account the funds, they never did that. They gave me a credit, which I never asked for. I have this all in writing. This company is deceptive, and is doing everything they can do take money from people, and not give it back. I will be filing a complaint with the **** and FCC also as this is not ok.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.