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Average of 588 Customer Reviews
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Review fromAmanda S
Date: 08/07/2025
1 starIm appalled by the level of careor lack thereofthat NURX provides. It is unacceptable for a company entrusted with peoples health to operate with such disregard for basic responsibility. Ive been prescribed medication that, according to medical guidance, should never be stopped abruptly due to serious health risks. Yet NURXs repeated failures have put me in exactly that dangerous position.- Month one: Everything arrived on time.- Month two: My medication was delayed by a full week, leaving me without treatment and vulnerable.- Month three: You sent only one of my prescriptions, completely ignoring the other.This isnt a minor inconvenienceits a reckless pattern that jeopardizes patient safety. The lack of communication, accountability, and urgency is staggering. Its clear that customer care is not a priority for ********************, and thats terrifying when lives and well-being are on the line.Frankly, I dont understand how a company with such a cavalier approach to healthcare is allowed to remain in business. Im not just disappointedIm furious. This experience has been stressful, dangerous, and completely avoidable.Review fromAnna C
Date: 08/06/2025
1 starI had a terrible experience using Nurxs dermatology services for acne treatment. I was prescribed four different products but clearly opted out of automatic refills because I had more than enough supply and only needed a one-time refill on one item.Despite explicitly communicating with both the doctor and account team that I only needed a refill on a single face washand only authorized payment for that one itemNurx proceeded to refill all four prescriptions and charged me for everything.They completely disregarded my messages, ignored my instructions, and failed to acknowledge any of my requests. Its clear they do not read or care about patient responses.This was not just a mistakeit was negligent and deceptive behavior. I would not recommend this company to anyone.Review fromdalton p
Date: 08/06/2025
1 starTrash a** company. Collecting money for consultation and not following up. Company is full of false promises and incompetent employees. They will respond on BBB saying to reach out and resolve. I've spent hours in the phone, messaging through the app and spamming their ******** page. Disgusting company preying on women in need of help. I hope this company goes under if they aren't already.
Nurx
Date: 08/11/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromAliyah B
Date: 07/24/2025
1 starNurx has horrible customer service I have been having the same issue since February but was told it would be fixed and I'd get my pills 6 days before I run out so I can skip the horrible bleeding but I'm still having the same issue and I complained and sent the screenshot but got no response until I said I was unsubscribing but only got instructions. This app is horrible babe they have no empathyNurx
Date: 07/25/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Nurx
Date: 07/28/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Nurx
Date: 07/29/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromNora B
Date: 07/20/2025
1 starHorrible Service. They don't care and will wait till you have a week left of pills to suddenly say your insurance card doesn't work or what not to stress you out and keep you from getting your pills. They'll takes days and days to respond to your URGENT messages and send 2 tiny unhelpful sentences. Its absolutely maddening and not worth it, there are other easier and way better services to get your birth control. DO NOT USE NURX FOR YOUR OWN WELL BEING!!!Nurx
Date: 07/23/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromSuzanne D
Date: 07/19/2025
3 starsI have been using Nurx for my birth control for years now. Their services are definitely going downhill. Their response time is really slow and they're beginning to nickel and dime their services. They charge a monthly "service fee" of $60 when no change has been made to my prescriptions. This is equal to the amount of my prescriptions. What threw me over the edge was when they charged me $3 for contacting their customer service and accessing a person! There are so many options now. Look elsewhere.Nurx
Date: 07/22/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromScott H
Date: 07/16/2025
1 starInitially experience was not very pleasant but there is at least ONE person who cares in customer support so thats why I left ONE star. Asked for refill for breakout over weekend on Sunday, Monday a response was sent to me being filled...it's now Wednesday and my prescription has still yet to send out, was told I would get it in 4 days...Nurx
Date: 07/21/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromCaitlin D
Date: 07/16/2025
1 starDO NOT USE NURX!!! I started using Nurx in 2023 and was pleased at the start. Aside from the prices being on the higher side, it was very worth it for the convenience of having my birth control delivered to me. During the health questionnaire that I fill out yearly, I was very clear about getting ocular migraines. In May of 2025, I received an email saying my order was being filled, but I never received a shipment update. After nearly a month of trying to get an answer from Nurx, I finally received a message stating that they cannot fill any more prescriptions for this type of birth control for me because it is dangerous to take if you get ocular migraines and can cause strokes. AFTER 2+ YEARS they just now decide to tell me this?! After THEY read my health questionnaire and prescribed it to me? I pointed that out, and all they had to say was Were sorry for the oversight! Now they are giving me the runaround about pricing and insurance questions about alternatives and are trying to prescribe me ***** (which, conveniently, is more expensive and seems to have a partnership with Nurx). I dont understand how theyre not shut down for medical malpractice. How are you prescribing someone a medication that (two years later) you are deeming a hazard to their health? They need to be investigated on so many levels.Nurx
Date: 07/18/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Nurx
Date: 07/21/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromColleen S
Date: 07/10/2025
2 starsThis company does not respond to support requests. They added a $28 consultation to my order. I thought it was required based on the checkout page. Then, they email me a receipt saying I "requested" this consultation. I definitely did not. Their support email address and support chatbot are both unmonitored and unresponsive. This is not the first time I've had support requests completely ignored. The product and service is fine otherwise. If you don't need their support staff, you'll be fine. But if you have any issues, good luck getting them to contact you!Nurx
Date: 07/14/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromCarrie S
Date: 06/28/2025
1 starI have used Nurx for about 3 yrs now with no real issues up until recently. It has become nearly impossible to get in touch with any staff member but they will happily take your money and charge a support fee on top of that. I reached out ********* as to why my birth control was not automatically being processed and why I could not request it without having to message the team. (Usually is automatically processed and shipped to your house) No response until June 24th saying it will be processed through their pharmacy. Reached out again concerned it would be late, no response until July 27th only with tracking information. I have reached out multiple times with both account questions and medical questions regarding missed contraceptives based on the expected delivery date provided with no response. I have even provided them with local pharmacy information and my phone number in an attempt to correct this issue. As of now, I am left with no answers and a shipment still in process. If I never reached out who knows if they would have processed my order. Timing is key is when it comes to contraceptives and Nurx is failing their customers. I will be discontinuing using their services going forward.
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