Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the questionnaire for birth control and submitted for review. The status has been on "under review" for days with no update. They do not tell you who your doctor is reviewing your information nor WHEN you can expect the review to be done to get your medication. I needed it in a timely manner so after multiple chats with no response and multiple phone calls with no answers, I went with another company that does the same thing but sends your prescription the SAME DAY. I have called to have my account canceled as I do not seek to do business with this company but yet again no answer in their chat and no answer from calling them. I want my consultation fee refunded, and any recurring monthly charges halted and profile deleted.

  

  Business Response

  Date: 07/31/2025

  Hi *******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Cerda *********

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an examination fee of $28. I was not provided the care stated I would get for paying for the examination fee. They kept trying to change my medication without listening to the information provided. They have ignored my request for a refund as I was not given a prescription after having to find someone else to provide it for me since they were making getting the prescription a weeks long ordeal.

  

  Business Response

  Date: 07/28/2025

  Hi ******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Still dont appreciate paying for nothing but you arent willing to make that right so I will not be using your service and I will not give good feedback and make sure everyone is aware you arent providing the service I paid for. Waste of my time and money. But I know I wont be compensated for you wasting my time and taking my money without providing my medication.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted information for a consultation on 7/13/25, paid the $40.00 consultation fee, and received an email stating the following: "Look out for an email from your provider in the next couple days with next steps". I understand that there may be delays, but it has been over a week with no response from Nurx. I used the customer service chat features in the ********************** portal with no response. I would like to have my money refunded, and any recurring monthly charges halted. I would not recommend that anybody use this service if they expect a response within the timeframe that Nurx advertises, and wish that I had read through these complaints before paying this company.

  

  Business Response

  Date: 07/24/2025

  Hi Madison!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Madison ******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for my account to be deleted and my information be deleted and they told me they would complete this. This was weeks ago and I am still getting emails regularly. They are scamming people and stealing data without consent.

  

  Business Response

  Date: 07/24/2025

  Hi *****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They evaluate you at the beginning with a healthcare provider only to extort you on useless charges every month. $69 a month just to release your prescription is outrageous.

  

  Business Response

  Date: 07/14/2025

  Hi ******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting charged a $69 a month service charge for filling an antidepressant medication that they had been providing me for the past three months. They continued to offer upsells when I know that the medication I was using works for me as I had gotten the same medication from Drs in the past. I have had very negative reactions when trying new medications and am hesitant to accept the recommendations of nurse practitioners who have never met with me nor spoken to me other than to look at a brief questionnaire. They cancelled my last refill two days after charging my card for it and have been flippant with my concerns regarding upsells. I'm upset that they charged me while NOT providing meaningful service. It is VERY unprofessional to cut off an individual's medication like that; I have worked in a pharmacy before, I have gone through various psychiatrists and psychologists... It's just not something you do. Do not offer mental health medications if you aren't a psychiatrist. I would really just like the refund. They are dealing with people who oftentimes do not have insurance; to cut someone off of their antidepressants because they do not want your upsells seems to be a questionable business practice for the mental health field.

  

  Business Response

  Date: 07/14/2025

  Hi ********!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I deeply appreciate the very efficient handling of this; my expectations were greatly exceeded (by the BBB). What action taken was expeditiously effective and I was provided with the service paid for and I've time to schedule an appointment with another provider for future care.
  
  Sincerely,
  
  ******** ****

  Thank you very much. I really appreciate it.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company several times to have my issue resolved. First they over charged. Ok I can live with that I just wont do business with them again nope I havent received my product. Nothing! After SEVERAL message on different platforms they finally say my address is not correct. It is very correct all of my info is in their app. Were they just planning on keeping my money and not sending me anything because this is the first I had heard of the supposed address issue being the problem. Hindsight, I read up that they have several issues and complaints through the BBB. I wish I had read up on them before I wont allmy money reimburse and just to never deal with them again. They are claiming that part of it is nonreimbursable. This is a scam and robbery!

  

  Business Response

  Date: 07/16/2025

  Hi *****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False claims of having a Telehealth consult. I requested this consult strictly for prescriptions only to be "rx" all products that could have been purchased over the counter. I asked to be refunded since this is false advertising to receive an rx and false belief I would have any Telehealth consult or visit audio or phone call or Telemed video. No consults were made. I had to take me own photos to submit and answer a questionaire. This questionaire should have prompted me before I proceded that I was not a good candidate before proceeding to charge me $80.00 for no services rendered.

  

  Business Response

  Date: 07/14/2025

  Hi *******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to receive one month of my prescription, which should have been $20. They said they could send me one month supply of my medication, yet they charged me for 3 months and sent 3 packs of medication despite my request. I was charged $60, plus the $3 processing fee. Their billing representative claimed that it could not be canceled and that they would speak with their medical team. After I already paid for and received the medication, someone from the medical team reached out to me the day before the 4th of July weekend, which I checked but there wasnt a new message I could read. Today, I was charged an additional $23 for the initial request, which I assumed should have been nullified if they already forced me to pay $63 for the 3 months supply instead of just one month. Ive been charged a total of $86 for 4 months, when my initial request was for one month. I planned to cancel my prescription after I received the one month I initially requested, but now Im stuck with 3 months of medication I dont need. The communication has been extremely poor and they have been more concerned with charging my card than providing adequate care.

  

  Business Response

  Date: 07/10/2025

  Hi Sierra!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2025, my credit card had an unauthorized charge from Nurx, Inc. for a birth-control prescription I had tried to order more than a year ago. That original order was cancelled by Nurx at the time; no medication was shipped, and I never authorized any ongoing subscription. I have not used, nor do I currently need, this medication. Nurx provided no advance notice, no invoice, and no consent request before billing me. When I logged into my account to stop the transaction, I discovered there is no way to cancel the order, delete my stored payment method, or close my account; all relevant controls are disabled. I sent two secure messages through Nurxs portal that went unanswered, then spent 45 minutes on hold with customer support on July 2. The representative refused to remove my credit-card information or close my account, insisting that my account couldnt be changed. As a result, Nurx retains the ability to bill me again at any time without permission.I am asking Nurx to (1) permanently close my account; (2) delete all stored payment data; and (3) provide written confirmation that no further charges will be attempted. Until these steps are taken, I consider this an instance of unauthorized billing and inadequate customer service.

  

  Business Response

  Date: 07/09/2025

  Hi ****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23547543
  
  I am rejecting this response because: The message I received was clearly an auto-generated response and did not provide any specific information related to my complaint. Despite the assurance that someone would be in contact, I have not received any follow-up communication, and my issue remains completely unaddressed. This response does not demonstrate any meaningful attempt to resolve the problem or take accountability.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 07/15/2025

  Hi ****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations.  We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  Please accept our sincerest apology for any inconvenience we have caused you. Its our goal to retain you as a satisfied patient and hope to serve you again in the near future. 
  At this time, we have reached out to you in regards to your concerns and have come to a resolution.   
  
  Take care, 
  
           ****** ******
           Vice President of Customer Experience, **********************   
           ******************************************************************