Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began attempting to cancel my account roughly six weeks ago. I received multiple emails that wouldn't let me cancel my subscription or account, and in the process was charged again. I complained, insisted that my subscription was canceled without having to submit to a conversation with someone trying to persuade me not to leave, and asked for the charge to be refunded. It was, and I was told my subscription was canceled. Now, a month later, I've been charged again, for a service I'm no longer using that I had to ask multiple times to cancel, and was told was canceled.

  

  Business Response

  Date: 08/07/2025

  Hi ****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the questionnaire for birth control and submitted for review. The status has been on "under review" for days with no update. They do not tell you who your doctor is reviewing your information nor WHEN you can expect the review to be done to get your medication. I needed it in a timely manner so after multiple chats with no response and multiple phone calls with no answers, I went with another company that does the same thing but sends your prescription the SAME DAY. I have called to have my account canceled as I do not seek to do business with this company but yet again no answer in their chat and no answer from calling them. I want my consultation fee refunded, and any recurring monthly charges halted and profile deleted.

  

  Business Response

  Date: 07/31/2025

  Hi *******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Cerda *********

• Initial Complaint

  Date:07/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nurx needs to be shut down. After a major issue that came to light last month (where I found out they have had me on a medication for TWO YEARS that is dangerous to my health - because they did not correctly review my yearly health questionnaire), I told customer service I no longer was a ********************** customer and to cancel my current and all future orders and charges. They ignored that and charged me anyway. Now, they are not responding when I am asking to be refunded. I even had a hard time getting an explanation as to why they would have prescribed me a medication for two years that was dangerous for me to be taking. (Conveniently, they only responded when I left a negative review on the BBB site). I still did not get a proper explanation their excuse was We are so sorry for the oversight! We really dropped the ball here. Meanwhile, my health was in danger for two years and I had no idea. Now, after that major mistake, they are still charging me and ghosting me. How is this business allowed to be open? There is very clearly medical malpractice and negligence going on here, and they need to be investigated. I want my refund and I want my current/all future orders cancelled and refunded. I want Nurx to remove my payment information from on file. And most importantly, I want the public to understand that Nurx is NOT SAFE for you to be getting healthcare from and to try any other possible outlet for care.

  

  Business Response

  Date: 07/30/2025

  Hi *******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an examination fee of $28. I was not provided the care stated I would get for paying for the examination fee. They kept trying to change my medication without listening to the information provided. They have ignored my request for a refund as I was not given a prescription after having to find someone else to provide it for me since they were making getting the prescription a weeks long ordeal.

  

  Business Response

  Date: 07/28/2025

  Hi ******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Still dont appreciate paying for nothing but you arent willing to make that right so I will not be using your service and I will not give good feedback and make sure everyone is aware you arent providing the service I paid for. Waste of my time and money. But I know I wont be compensated for you wasting my time and taking my money without providing my medication.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted information for a consultation on 7/13/25, paid the $40.00 consultation fee, and received an email stating the following: "Look out for an email from your provider in the next couple days with next steps". I understand that there may be delays, but it has been over a week with no response from Nurx. I used the customer service chat features in the ********************** portal with no response. I would like to have my money refunded, and any recurring monthly charges halted. I would not recommend that anybody use this service if they expect a response within the timeframe that Nurx advertises, and wish that I had read through these complaints before paying this company.

  

  Business Response

  Date: 07/24/2025

  Hi Madison!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Madison ******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for my account to be deleted and my information be deleted and they told me they would complete this. This was weeks ago and I am still getting emails regularly. They are scamming people and stealing data without consent.

  

  Business Response

  Date: 07/24/2025

  Hi *****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They evaluate you at the beginning with a healthcare provider only to extort you on useless charges every month. $69 a month just to release your prescription is outrageous.

  

  Business Response

  Date: 07/14/2025

  Hi ******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting charged a $69 a month service charge for filling an antidepressant medication that they had been providing me for the past three months. They continued to offer upsells when I know that the medication I was using works for me as I had gotten the same medication from Drs in the past. I have had very negative reactions when trying new medications and am hesitant to accept the recommendations of nurse practitioners who have never met with me nor spoken to me other than to look at a brief questionnaire. They cancelled my last refill two days after charging my card for it and have been flippant with my concerns regarding upsells. I'm upset that they charged me while NOT providing meaningful service. It is VERY unprofessional to cut off an individual's medication like that; I have worked in a pharmacy before, I have gone through various psychiatrists and psychologists... It's just not something you do. Do not offer mental health medications if you aren't a psychiatrist. I would really just like the refund. They are dealing with people who oftentimes do not have insurance; to cut someone off of their antidepressants because they do not want your upsells seems to be a questionable business practice for the mental health field.

  

  Business Response

  Date: 07/14/2025

  Hi ********!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  
  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I deeply appreciate the very efficient handling of this; my expectations were greatly exceeded (by the BBB). What action taken was expeditiously effective and I was provided with the service paid for and I've time to schedule an appointment with another provider for future care.
  
  Sincerely,
  
  ******** ****

  Thank you very much. I really appreciate it.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company several times to have my issue resolved. First they over charged. Ok I can live with that I just wont do business with them again nope I havent received my product. Nothing! After SEVERAL message on different platforms they finally say my address is not correct. It is very correct all of my info is in their app. Were they just planning on keeping my money and not sending me anything because this is the first I had heard of the supposed address issue being the problem. Hindsight, I read up that they have several issues and complaints through the BBB. I wish I had read up on them before I wont allmy money reimburse and just to never deal with them again. They are claiming that part of it is nonreimbursable. This is a scam and robbery!

  

  Business Response

  Date: 07/16/2025

  Hi *****!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False claims of having a Telehealth consult. I requested this consult strictly for prescriptions only to be "rx" all products that could have been purchased over the counter. I asked to be refunded since this is false advertising to receive an rx and false belief I would have any Telehealth consult or visit audio or phone call or Telemed video. No consults were made. I had to take me own photos to submit and answer a questionaire. This questionaire should have prompted me before I proceded that I was not a good candidate before proceeding to charge me $80.00 for no services rendered.

  

  Business Response

  Date: 07/14/2025

  Hi *******!
  Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring in the future. 
  Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. Its our goal to offer the best service and we hope to serve you again in the near future.  
  Thank you, 
  
  ****** ******
  Vice President of Customer Experience, **********************
  ******************************************************************