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Average of 607 Customer Reviews
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Review fromColleen S
Date: 07/10/2025
2 starsColleen S
Date: 07/10/2025
This company does not respond to support requests. They added a $28 consultation to my order. I thought it was required based on the checkout page. Then, they email me a receipt saying I "requested" this consultation. I definitely did not. Their support email address and support chatbot are both unmonitored and unresponsive. This is not the first time I've had support requests completely ignored. The product and service is fine otherwise. If you don't need their support staff, you'll be fine. But if you have any issues, good luck getting them to contact you!
Nurx
Date: 07/14/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromCarrie S
Date: 06/28/2025
1 starI have used Nurx for about 3 yrs now with no real issues up until recently. It has become nearly impossible to get in touch with any staff member but they will happily take your money and charge a support fee on top of that. I reached out ********* as to why my birth control was not automatically being processed and why I could not request it without having to message the team. (Usually is automatically processed and shipped to your house) No response until June 24th saying it will be processed through their pharmacy. Reached out again concerned it would be late, no response until July 27th only with tracking information. I have reached out multiple times with both account questions and medical questions regarding missed contraceptives based on the expected delivery date provided with no response. I have even provided them with local pharmacy information and my phone number in an attempt to correct this issue. As of now, I am left with no answers and a shipment still in process. If I never reached out who knows if they would have processed my order. Timing is key is when it comes to contraceptives and Nurx is failing their customers. I will be discontinuing using their services going forward.Review fromHeather T
Date: 06/27/2025
1 starHorrible and incompetent. This company is nothing but a scam. Takes almost a month to ever hear back and nobody seems to be on the same page. I canceled everything and they are still charging my card the $3 subscription fee. I had to call my credit card company to put a block on this company. What an absolute nightmare.Review fromamaris t
Date: 06/23/2025
3 starsAs of late theyve been terrible. Terrible communication Ive been ignored for 2/3weeks! My simple questions have gone unanswered, and I have yet to receive my pills! Ive contacted them numerous times & still no response !!! I usually dont have a problem with them but this is unacceptable. Ive been taking those pills for 3-4yrs everyday and havent had them for 3 weeks now. You cant just do that!!!Review fromKarla B
Date: 06/19/2025
1 starKarla B
Date: 06/19/2025
Knew the scam from the minute I hit submit. Gotta pay for that one time "appointment fee" where they took their time to review my info. Then of course, Pills are obviously more expensive than quoted so have to pay the increase on that. Sure yeah. Cute "service" fee for NO SERVICE response. That's a plus! And now, the pills that were supposed to be here within 2 days, are NOT here. They are stuck, waiting for some lazy person to pick up the order at the supposed "pharmacy" and fill it, to then slowly ship it to me. And me keep the subscription? Fat Chance! Worst!!!! Hope they don't get too happy and overcharge me (once again) like they are doing to so many others, since I am very review happy.Nurx
Date: 06/20/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromAmarilys A
Date: 06/14/2025
1 starAmarilys A
Date: 06/14/2025
Hopefully people will see this before falling for the scam like I did. Immediate charged my account for a service they were unable to provide. Will be disputing the transaction. STAY AWAY from them.Nurx
Date: 06/16/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromNicole W
Date: 06/10/2025
1 starNicole W
Date: 06/10/2025
Honestly, theyve become so incompetent and unorganized. I went through so many circle to get birth control. They say Its easy but IT IS NOT. Youre sent through so many different **** they arent in line. Makes everything a hassle.Nurx
Date: 06/13/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromValerie B
Date: 06/07/2025
1 starValerie B
Date: 06/07/2025
This company is one of the only that prescribes the exact birth control I need for my medical history. Literally I have one option. I go through the intake and it said cash or insurance. I accidentally clicked the insurance though I knew they didnt take it and thought I could switch to cash after. Apparently not! After sending a support message the response I got was basically now I CANT pay cash and find someone in my area. Um, the reason Im doing this isnt for grins and giggles. Its not easy for me to 1. Find a provider near me 2. Get to the appointment. And you know what? I dont need to justify wanting to PAY CASH for a service they literally say you can pay cash for but then not be able to? What is that? So a woman needing birth control is not only crushed by systemic collapse but then its also perpetuated by this company. What an absolute shame on the medical industry which hey no one cares! This is how and why people dont trust the healthcare system. Even when you try to PAY CASH FOR YOUR OWN MEDICAL NEEDS youre rejected. So now instead of any kind of ease, this has cost me days and time to try to pivot. Absolutely shameful that this is the treatment they provide.Nurx
Date: 06/10/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!Review fromkay l
Date: 06/05/2025
1 starkay l
Date: 06/05/2025
This can be a nice service to use, if you never need to contact them and do not care about getting different meds all the time. I am currently away from my home due to a family death, I needed more of my medication. They said they could send more and had me confirm my temporary address. 2 days later and no response to my address I informed them I would run out of pills the next day and would like to know if my pills have shipped. 4 days after my address confirmation text that was left without a reply, they told me I would have to pay $90 for my pills and they dont ship to where I was located. They also completely entered in the numbered part of my address missing the first number. !!! ALSO IF YOU HAVE OCD OR HIGH ANXIETY JUST KNOW THEY WILL SEND DIFFERENT VERSIONS OF YOUR MEDICATION WITHOUT CONFIRMATION. !!!The only plus sides are its cheap, and easy to get refilled.Nurx
Date: 06/09/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. To better understand your concerns and work towards a resolution, please contact us through the app or via email at **********************************Review fromTaylor B
Date: 06/02/2025
1 starTaylor B
Date: 06/02/2025
They ordered and shipped a prescription I did not agree to, charged me twice for it despite not even living in the same state anymore, or being on birth control for over 6 months. Then when I finally got through to customer service they told me someone would call to "let me know the final decision on if I'll get my money back." Wild thing for customer service to say after charging me for an unauthorized order supposedly going to some address in the state I USED to live in.Nurx
Date: 06/05/2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. This has been escalated and one of our team members will be in touch soon via email. Thank you!
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