Reviews

Review Details

• Review fromnia J

  Date: 09/01/2026

  1 star
  They keep charging me and wont cancel my account!!! They scammed me out of $40 with consultation fee for medicine I never got.

• Review fromTyler M

  Date: 07/29/2026

  1 star
  If there was a zero star button, that is what I would choose. I used the Nurx app yesterday 7/28 to get help with a UTI which they offer medically. I paid the $65 and ended up getting denied. I reached back out to get my refund and got denied with that as well. I got absolutely no medical help and they still refused to refund me and this is completely wrong. I have no insurance this is why I reached out for help through them and need my money back to actually get medical help, specially after being out of work due to a broken back I can not afford loosing that much money for absolutely nothing and no medical help. I am beyond myself and feel violated and robbed. I was a loyal customer for them as well for years. This is unacceptable.

• Review fromJen Z

  Date: 07/27/2026

  1 star
  I reached out to them to see if I could be put on an antidepressant a week ago. And they still havent approved or unapproved it. Communication is extremely slow and they ask one question at a time instead of asking me all of the questions at once so it could be a bit faster. They also claimed that I started a medication 2 months ago when Ive been on it 5 years. I have requested a cancellation of my subscription. Lets hope they will.

• Review fromSandra B

  Date: 07/21/2026

  1 star
  Complete scam. They sent and charged me for a prescription I said I didnt want, they sent a 3 month supply, then 3 weeks later they resent the same subscription I didnt want the first time. And note 3 weeks after sending a 3 month prescription.

• Review fromChloe G

  Date: 07/14/2026

  1 star
  The customer service is essentially non existent and the fees are absurd. I don't have insurance so I've been getting my birth control from them for the past 3 years. The "consultation" fee has gone up to $59, then it's another $59 every renewal, which luckily for me was only once a year. I wanted to look into getting back on my anti anxiety medication that I've been off of for a while. I requested the medication and 2 days later I get one message from a provider approving the medication and that was the $59 consultation. I was told the medication itself would be $15/month. I thought "fantastic, how affordable". Then I kept reading. They want to charge $69 MONTHLY for "REMOVED" which by previous experience with them I knew that all it would be is one message from them and most likely no response to any follow up questions or comments. I sent a message back say I would not like to continue with that subscription and asked them to cancel. They proceeded to cancel ALL subscriptions. I noticed when I didn't receive any notification that my birth control refill was coming up, so I checked my account. I had no subscriptions at all. I messaged support letting them know I didn't want my birth control canceled. It's been a week and I haven't received a message back from them and I will be running out of pills in about 2 weeks. So now I can either go to my gp, pay completely out of pocket for the REMOVEDvisit on top of retail for my bc, or I can request them from Nurx again, and pay ANOTHER consultation fee on top of whatever else they can milk from me. Nurx is not an affordable option and they're quite greedy.

• Review fromAnna E

  Date: 07/10/2026

  1 star
  REMOVEDMEDICAL MALPRACTICEREMOVEDDID NOT COLLECT MEDICAL INFO FROM REMOVEDBEFORE PRESCRIBING BIRTH CONTROL. I'm certain it's medical malpractice to prescribe combination birth control without collecting a blood pressure reading, and I'm certain it's medical malpractice to prescribe any medication without asking if the patient has allergies to medications. Nurx did not ask me about these things or any other part of my medical history before prescribing.I signed up using my name, address, email, and credit card (they collect your credit card before giving you any pricing info). Every other time I've used telehealth, the site puts me through a medical questionnaire before I pay, so I was sure the next step after I paid Nurx would be to tell them about my medical history and which type of birth control I wanted. No - within REMOVEDI don't know how or why they selected birth control for me without asking a single question or speaking a word to me. I'm guessing it has to do with swiping money from patients though.On top of this, but secondary to it, they estimated my birth control would be $90 for 6 months (how did they estimate this when they didn't even ask what birth control I want? I don't know). Turns out, the actual cost of the prescription they ordered for me was double the estimate: $180 for 6 months. I told them if I'd known it would be anywhere close to $180 I would've stayed with my brick and mortar pharmacy and not paid the $28 visit fee, so I'd like it refunded. They refused to refund it, justifying the charge by saying their doctors had "already spent time" giving me a consultation. I told them I had received no consultation; they prescribed me medicine, quite literally without consulting me at all. They've let that message sit unanswered for more than a business day, so I've filed a chargeback with my bank.Nurx should be sued; I just don't have the time or energy.

• Review fromLenny D

  Date: 07/08/2026

  1 star
  Way overpriced number one number. Number two if I'm going to spend over $100 on an ointment at least send it in a box that doesn't become crushed in the mail. It was made of mixed paper. I asked for a refund or replacement after they requested an image from me they denied my approval because the ointment itself was not crushed to pieces. Found a replacement on REMOVEDfor only $30

• Review fromMeredith M

  Date: 07/06/2026

  1 star
  took over 2 weeks to receive a prescription recommendation. long wait times for responses, 2+ days. it's unacceptable to advertise easy quick services when it takes my GP less than 5 minutes to do what it took Nurx half a month to do.

• Review fromHope K

  Date: 06/29/2026

  1 star
  The website and app are impossible to use. I tried for months to cancel my subscription, but the customer service REMOVEDtake days to respond and every time a new message was sent, I was moved to a new chat with a new person and had to restart the process. It took me months to get my subscription changed and in the meantime, I was still being charged a monthly fee for "on-demand customer service chatting" and "maintaining my prescriptions". I'm not sure where the money was going because 1) the customer service was NEVER on-demand, it was incredibly slow and impossible to get an answer, and 2) I hadn't had prescriptions with them for months. I have submitted a request to be reimbursed for the months where I was charged a subscription fee AFTER requesting to cancel my account and it is simply being ignored by the company.

• Review fromSarah M

  Date: 06/28/2026

  1 star
  My recent experience was a solid one star. I asked for a prescription renewal, filled all my information, and was told my prescription would be reviewed by their team. They have dashboard for messaging and seeing where your medicine is at in the review/refill process and I checked in regularly. I received a message for the first time after my review on 23 June that said my prescription was renewed and would ship soon. Not even knowing that my request was approved before that date, I of course was not checking for shipping trackers up to that point. I relied on the Nurx dashboard to tell me when my prescription was approved. However, the medicine had actually shipped almost 10 days earlier than their motivation of approval and was apparently sitting in my hot mailbox for over a week while I was unable to check it and didnt ask anyone else to check it because I had no idea there was medicine in there. I contacted Nurx and alerted them to their dashboard lag problem and asked for another refill because I was worried the medicine would not be effective after the heat exposure. They refused to send it without charging me for it and told me it was my fault for not checking for shipping notifications BEFORE I even knew that my prescription was approved to be shipped. Atrocious customer service and such a scam to charge insurance in addition to me personally for a problem with medication that they caused.