Bank
Wells FargoHeadquarters
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Important information
- Customer Complaint:
Wells Fargo came to BBB’s attention in November 1978. A
review of complaints was completed in July 2025.
Consumers are urged to review the following links for
information on account security.
www.wellsfargo.com/privacy-security/fraud/report/
www.wellsfargo.com/privacy-security/fraud/articles/data-breach-security/
Complaints
This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,501 total complaints in the last 3 years.
- 2,199 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute a fraudulent entry on my credit report related to the account with ***. This account does not belong to me, and I believe I am a victim of identity theft. I demand an immediate and thorough investigation into this matter.Account ******************************** Name: WFC Opened Date: 6/26/2019 Account Number: ************This fraudulent account is harming my ********************** and financial reputation, and I am requesting that it be removed from my credit report without delay. I expect a prompt resolution and written confirmation once this issue has been fully investigated and corrected.Failure to resolve this matter will leave me with no choice but to take further action to protect my rights.Business Response
Date: 02/13/2025
Please see the attached Bank response.Initial Complaint
Date:02/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally request clarification regarding a phone call I received at 5:52 AM Vietnam time regarding account activity and possible fraud. Given todays evolving threat landscapeparticularly regarding phishing attempts and impersonation scamsI believe it is crucial to implement additional security measures and maintain official documentation of such interactions. As it is well known, Wells Fargo provides a secure communication channel through its mobile app, which is typically used for official notifications, fraud alerts, and secure messaging. However, in this case, I did not receive any corresponding fraud alert within the Wells Fargo app. This discrepancy raised immediate concerns regarding the legitimacy of the voicemail I received. It is entirely plausible for a SIM hijacking attack to occur, allowing an impersonator to place fraudulent calls that appear to originate from a trusted institution. Furthermore, with modern advancements in AI-generated voice replication, an English-speaking individual could impersonate a representative with near-perfect fluency, making it increasingly difficult for customers to discern legitimate calls from fraudulent ones. Request for ************************ Enhancement Official Confirmation of Account Status I respectfully request written confirmation that there is no fraudulent activity on my account and that my ******************** information remains secure. Additionally, I request official acknowledgment that I am currently in *******, which may help prevent unnecessary account security holds or future confusion. Review of Communication Methods: I urge Wells Fargo to evaluate its fraud communication protocols and consider implementing stricter verification measures for outbound security alerts. Specifically, I propose that all fraud-related communications be kept within the Wells Fargo app and secured with an in-app 2FA (two-factor authentication) code to verify the messages authenticity before customers take any action.Business Response
Date: 02/12/2025
Please see the attached Bank response.Initial Complaint
Date:02/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction occurred on October 25th of 2024. The business allowed approximately $1,300 to be taken from me for a fraudulent charge. The business states they advocate for the customer which is not true. ******* took money from me through Wells Fargo and did not provide me with the product I paid for. Wells Fargo allowed StubHub to dictate the outcome and did not advocate for me or attempt to correct the error.Business Response
Date: 02/11/2025
Please see the attached Bank response.Initial Complaint
Date:02/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint against Wells Fargo (WF) regarding their failure to assist me in recovering a fraudulent transaction totaling $6,500. Despite my ongoing efforts to resolve this matter, ** has been uncooperative and has not provided the necessary support to rectify the situation.The fraudulent transactions occurred via *****, where I sent the following amounts to an individual identified as part of a scam:$250.00 sent on May 1, 2024 $4,750.00 sent on May 2, 2024 $1,500.00 sent on May 21, 2024 Total: $6,500.00 I have already contacted Venmo (case number #********) and provided them with proof of the fraudulent nature of these transactions, yet they have refused to take action and have denied my request to recover the funds. I have also attempted to communicate with the suspect, who has refused to return the funds despite my repeated requests (approximately 12 times).As Venmo processes payments through WF, I have reached out to your institution for assistance in recovering the funds. However, despite my efforts, ** has not provided the support necessary to facilitate the recovery process. I am requesting that ** take immediate action to work with ***** to retrieve the funds and return them to my ********** bank cannot return the *** transactions without WF permission due to ***** regulations. I am requesting that ** provide this permission to my bank to resolve the matter fully.I am prepared to provide any documentation required to prove the fraudulent nature of the transactions and to assist in the investigation. I respectfully urge the Better Business Bureau to assist me in ensuring that ** takes responsibility and provides the necessary support to recover my $6,500. If this issue is not promptly resolved, I will be forced to seek legal representation and pursue all necessary avenues to recover my funds. For security and confidentiality purposes, please do not disseminate this information to the suspect, ****** ******.Sincerely,Ed BritaBusiness Response
Date: 02/07/2025
Please see attached bank response.Customer Answer
Date: 02/08/2025
Complaint: 22897559
I am rejecting this response because: On 2/7/25, I spoke with a Wells Fargo (WF) representative and explained that WF was the bank facilitating the fraudulent transactions through Venmo. I requested their assistance in coordinating with ***** to allow ******* (my bank) to release the funds, as they have control over that process. I have provided more than enough evidence that the transactions were fraudulent. I do not understand why this matter is being closed without a resolution. The purpose of the BBB is to support and assist customers who have valid complaints, supported by appropriate documentation. I kindly ask that you review this case again. I would be happy to supply more documentation if needed.
Sincerely,
****** BritaBusiness Response
Date: 02/12/2025
Please see the attached Bank response.Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to withdraw a large sum from my bank today, Wells Fargo. They have been my bank for years, including my home mortgage. Today I wanted to take out 50k. The first branch I went to asked me a series of intrusive questions related to the use of the money. Last I checked I dont have give anyone an explanation about why I want to withdraw my own money from my bank account. Thats not anyones business. They gave me a guard time, told me it would take two weeks, that they didnt have that amount on hand and a slew of other ridiculous excuses. I insisted on a withdrawal and they allowed me to withdraw 10k. They told me Id need to go to 4 other branches and withdraw 10k at each. What an increble inconvenience. They dont make me split up my deposit when I give them my money to hold. I waited 30 minutes with this back and forth. This afternoon I went to a 2nd branch to get the 2nd 10k. That branch manager thought it was amusing to waste another 30 minutes of my time trying to verify my signature, all while staring at my license. The 3rd brand I visited where they begrudgingly gave me $20k made me wait 1 hour and 50 minutes. While a branch manager, in way beyond her depth tried to tell me it would take a while for her to research my transaction, last name *****. Definitely under qualified and unprepared. I have filed a complaint with Wells Fargo and called the local police. The latter explained they could not assist me in this matter. Please tell me who oversees these branch transactions and mismanagement of peoples time and funds.Business Response
Date: 02/12/2025
Please see the attached Bank response.Customer Answer
Date: 02/12/2025
Complaint: 22894436
I am rejecting this response because it offers no solution or cure to prevent this from occurring to me in the future. His representation or description of what occurred is not accurate nor does it account in any way for my emotional and psychological distress. Having my identity questioned while presenting legally required identification is traumatizing. I was even discouraged by all three branches to take out my money. Why do I have to explain to anyone why I want my money, that in theory they are only holding, or what Ill be using it for. WELLS FARGO staff showed no concern for my security, they treated me poorly, with suspicion and even with some disdain. One branch manager even joked around while wasting my time about the absence of check writtten on my account. Im very traumatized from this experience and willl be seeking reparations for at a minimum the more than two hours I spent collectively trying to withdraw my money. I was questioned in public, in front of others with little regard for my priivacy. I will be seeking legal counsel. This is not an apology.
Sincerely,
***** ******Business Response
Date: 02/20/2025
Please see the attached business response.Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to send a document to support a claim and I keep getting this from the picture. **************** says that they cant send me an email.Business Response
Date: 02/07/2025
Please see attached bank response.Initial Complaint
Date:02/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:?Company Name: WFBNA CARD Account #: ************ Balance: $3,948.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.Business Response
Date: 02/10/2025
Please see the attached bank response;enclosures have been forwarded to the customer.Initial Complaint
Date:02/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hey there, I am in the midst of homelessness brought on by legal troubles I have encountered in the past several months, I first lost my immediate ID, but then also the whole of it, which I neglected to keep in the Safe Deposit Box I rent with Wells Fargo, there is a ****** there, but what I am really interested in of course is getting control of my account and returning to the same mutually beneficial relationship I had with this company, that I enjoyed previously, note that I lost my phone, in act due to Q-Link being fined for bad behavior I would have lost it if I did not shift providers but even if I had made that deadline, I still would not have been able to keep it up due to the 30 days requirement of use they have on Lifeline program phones, now I intend to get that number back, but first I will be getting a different phone, which is more modern and can do important things that the ones I buy cannot, with apps especially, so this phone which I will buy will be what I list for Wells Fargo and several other important sites/services, eventually I will get the old phone back over there in some capacity, it may or may not have that verification role as before, in the meantime, I cannot access my bank account due to the phone being required, I have uploaded Photo ID and food Stamp program and Renters Insurance and other proofs to establish that this is me making the request, to do this with my longstanding protonmail account address, thanks much, once I have access again, I will be able to send via card services a replacement to the ******************** here in ************* area, which will resolve acute problems, thanks much.Business Response
Date: 02/05/2025
Please see the attached bank response.Customer Answer
Date: 02/07/2025
Complaint: 22893959
I am rejecting this response because: The shift to phone tethered secure messaging has left support too narrow to best address the needs of consumers, in my own case, an online BBB based email and text option should have been facilitated via this complaint.
Sincerely,
****** BanBusiness Response
Date: 02/12/2025
Please see the attached Bank response.Customer Answer
Date: 02/12/2025
Complaint: 22893959
I am rejecting this response because: The content of the *** posted describes email as if it were an option which I could select during account recovery feature on the website, which it is not, those are Call Me or SMS, email is not available, and some of the content of the response indicates otherwise, if that were so, I could reset my password via email, but this selection is not an available option and can only be done with call in support assistance it appears, if I am supposed to have that option, then the website might be a website error, so please clarify, thank you.
Sincerely,
****** BanBusiness Response
Date: 02/14/2025
Please see attached bank response; enclosures have been forwarded to the customer.Customer Answer
Date: 02/14/2025
Complaint: 22893959
I am rejecting this response because: If the response which contained errors, then they remain there, I had hoped Wells Fargo would have taken allowed me to answer a delayed email verification for recovery but that is not the case, the customer service is not very servicing since I never supported mandatory 2FA, that belongs in third world countries, frankly, I am inclined to look for a bank which is a better fit for me, over the next year or so I will have done as much.
Sincerely,
****** BanInitial Complaint
Date:02/03/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally address an issue regarding a withdrawal I made at the Plymouth branch located at *****************************************************************************. I made a withdrawal through the drive-thru teller, approximately 20 minutes before the bank closed. After returning home, I had my daughter count the money, and she informed me that it was short by $1,000.00. Initially, I thought my daughter had made a mistake, but upon counting the money myself, I confirmed that the total was indeed short by this *********** are the details of the transaction:- Account Name: ***** ******** (********)- Account Number: ***********]- Branch Location: ************************************************************************* ] - Amount Requested:$5,000 - Amount Received: $4,000 - Discrepancy: $1,000.00 - Case Number with Wells Fargo: ******** At the time of the withdrawal, my daughter, who was 10 years old, was with me and was the first to notice the discrepancy. After confirming the shortfall, I reported the issue to Wells Fargo under case number ********.I kindly request that Wells Fargo investigate this matter thoroughly and return the missing $1,000 to my account. I trust that your team will take the necessary steps to resolve this issue quickly, and I would appreciate an update regarding the investigation's progress and the resolution.Please do not hesitate to contact me should you need further information to assist in this matter. I look forward to a prompt resolution and to being credited the missing amount as soon as possible.Thank you for your attention to this issue.Sincerely, [Your Name] [Your Contact Information] [Your Account Number] ---This letter is direct, professional, and provides all the necessary details for Wells Fargo to investigate the situation. Let me know if you'd like to make any adjustments!Business Response
Date: 02/11/2025
Please see the attached Bank response.Initial Complaint
Date:02/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a claim because my cell phone company charged my credit card for an amount I did not authorize and on a day I did not authorize. I was told to call my bank to dispute the charges. Wells Fargo provided a credit but then they took the $234.15 back and said I was missing documentation. Once I sent the documentation it took them another 3 months and they advised by mail they were going to take back $234.15 again. I told them I have already taken care of the issue with the merchant and they insist that the credit they provided back in September was not authorized and I needed to pay the bank back. I sent more documentation 3 months of merchant statements. I have already resolved this with the merchant and they are still attempting to take $234.15 out of my account that does not belong to them because they keep denying my claim even though I have sent more proof to show I have resolved this with the merchant.Business Response
Date: 02/11/2025
Please see the attached Bank response.
Wells Fargo is NOT a BBB Accredited Business.
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