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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      699 Contra Costa Blvd 2nd Fl Pleasant Hill, CA 94523-1514

    • Wells Fargo

      2190 Willow Pass Rd Concord, CA 94520-2430

    • Wells Fargo

      5431 Clayton Rd Clayton, CA 94517-1039

    • Wells Fargo

      286 King St San Francisco, CA 94107-1702

    Customer Complaints Summary

    • 6,491 total complaints in the last 3 years.
    • 2,198 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an home equity account through Wells Fargo. I called to make my payment of ****** on June 13th and spoke with ********. She stated I had no payment due at the time, which I found odd because I have a 30 year loan. I again asked her to submit my payment. She stated that even if I wanted too she couldnt submit it due to her system. I asked her to document this and she did. I called back july 14th to make my monthly payment and the representative I spoke with at the time Informed me my account was 31 days passed due. I explained that I called and I was told I had nothing due. I am in the middle of refinancing my home and cant due to this. I requested this in writing and she wouldnt do so. I was told to fax a letter requesting a letter. I did so, contacted the board of communications and called the escalation department. The individual handling my case, *********************** informed me she got ahold of ******** and she couldnt quite recall the conversation. I asked to have the recording pulled, which can not be located. I then receive a letter that ******** stated I called for July to make my payment I was going to call back. This is false. What this company is doing is fraudulent. I said I spoke with *********************** and indeed he admitted Wells Fargo being at fault and that if the representative could not take my payment she shouldve transferred me to someone who could. I have spoke with managers and called everyday for 3 weeks and this had yet to be handled properly. I cannot Refinance my home due to this error made by Wells Fargo. Im going to lose over 100000$. This has to be rectified and the company will not help me. Please instruct me on how to resolve this. They will jot admit fault and mysteriously none of my calls have been recorded.my ex husband is on this account. I have phone records of me calling from my cell phone carrier. I attached the letter they felt was sufficient.

      Business Response

      Date: 08/18/2022

      Please see attached response.

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo started doing more shady fees, they are charging me a $25 monthly fee on August 1. I have no idea why, I have no low balance or anything. I just want my $25 refunded, and to make sure they stop charging me "monthly service fees" for something I never agreed to. Make sure I never get charged these recurring fees too for no value added! It is absurd for banks to charge you money randomly when they have never done so for the same account I have had for 8+ years.

      Business Response

      Date: 08/26/2022

      Please see attached bank response; enclosures have been forward to the customer.

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/6/2022 I contacted Wells Fargo regarding fraud charges on my credit card account. I was transferred several times. When I finally reached the fraud department I told the rep none of the charges made from Chewy.com were mine. This rep proceeded to ask me, in a very rude and condescending voice, 50 different ways the same question. Am I sure the charges aren't mine, you don't remember making the charges? did you leave your card out and someone else saw the number?did you loan your card to someone else? did you let someone else use the card? did you use the card? I felt like I was in an interrogation room and being interrogated by good cop bad cop minus the good cop. I ALREADY TOLD HER THEY WEREN'T MY CHARGES. The other part of this complaint is their Fraud Monitoring is a joke. Why wasn't I contacted questioning those charges? I haven't used that card for purchases in months, possibly even over a year except for a balance transfer I made in February. All of a sudden 4 charges to Chewy.com should have been a red flag to contact me.

      Business Response

      Date: 08/26/2022

      Please see the attached Bank response. 

      Customer Answer

      Date: 08/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 17, 2022 I did a transaction online which is $1496.99 to deposit on my cousin bank account which is Bank de l'union Hatienne (BUH) . The money never get to my bank account. The transaction reference # ********. MoneyGram said they received a charged back from the bank I have to contact the bank to receive my money . After I filed a complaint with CFPB that is the response I got. August 4, 2022 CFPB Case Number 220714-9049282 MoneyGram Number ******** Dear ***************************, MoneyGram has completed the review of your case regarding MoneyGram reference number ******** submitted to the Consumer Financial Protection Bureaus online portal on July 28, 2022. In the CFPBs Complaint Portal, you indicated that your transaction had not been deposited and requested a refund. After investigation, our records show that we received a chargeback request from your financial institution and the funds were returned to them. Therefore, you will need to contact your financial institution for assistance. If you have any questions, you may contact us directly by e-mailing us at ***************************** or calling us at **************. To assist us in addressing your inquiries efficiently and promptly, please reference case number ******** in any future correspondence. Sincerely, ******************************************************* Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have a right to request from MoneyGram the documents on which MoneyGram is relying in making the determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation. I need better business Bureau to read the response from MoneyGram to solve the case

      Business Response

      Date: 08/09/2022

      Please see attached bank response; enclosures have been forward to the customer.  

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to wellsfargo in ********* **. And try to cash a 2 checks. I was told by the teller and the branch manger that they cant cash my check with no reason on why. I felt humiliated in front of other customers. They were whispering. So I decided to try a different wellsfargo in a different area and was able to cash both checks with no problem. The teller at Jonesboro wellsfargo didnt even attempt to try and verified the check they was very nasty and had a nasty attitude. Wellsfargo in Fayetteville was able to verify the check with the manager and was able to cash it. This has caused me stress, panic attacks and nervous breakdown like I did something wrong. I have 2 witness . I received this check from a program with Jonesboro housing who banks with Wells Fargo and have tried to call them on multiple times to verify the check. The company that wrote the check have an account with them and does daily transactions with them. The director even tried to contact them no answer. I will be getting an attorney involved regarding this matter

      Business Response

      Date: 08/18/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:08/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to follow through on promises and assurances. Failure to deliver documents

      Business Response

      Date: 08/16/2022

      Please see the attached Bank response.

      Customer Answer

      Date: 08/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account.

      Business Response

      Date: 08/09/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a continuous and increasing inconsistency with the balance of my account and the time difference between my fiancs money my daughter money and my son My fianc and I work for the same company and get paid from the exact same job performance because we drive OTR team so all of the info is Processed at the exact same time Furthermore my % to my other bank is posted at or at the same time as my fiancs account so Im not getting why the account at WELLS FARGO is delinquent and tardy posting my money

      Business Response

      Date: 08/17/2022

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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