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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,505 total complaints in the last 3 years.
    • 2,206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to follow up on a complaint I filed with the BBB on May 20, 2025, regarding an issue with Wells Fargo. I received a response from Wells Fargo (attached), in which I was instructed to fax over documentation from the originator. I completed that request and sent the paperwork on June 12, ******* of today, I have not received any response or update. I have called the phone number provided in the letter, but it goes directly to voicemail. I also sent a follow-up email with no ******** this point, I would simply like confirmation that the documents I sent were received and to understand what the next steps are in resolving this matter.Thank you for your attention, and I look forward to your response.

      Business Response

      Date: 07/01/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:06/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Mom ******** ****** passed back in January 2025. Inhave tried several times to see what happen to her bank account with **********************. They claim that she never had an account and after 7 years they lose all information. I know for sure that her account has not been closed or unused. My dad died in 2019 and she used the account back then for her retirement check. The problem is I only have her check book. The odd thing is she was recieving a bill from a third party Wellsfargo Health account in which I believe has been taking her money from her bank account until it was gone. Wellsfargo said they had no idea about the health insurance account. She was on ******** and TRS insurance and she would pay in with cash her bill at the doctors office. She told us before she died that she had money in her wellsfargo bank, in 2019 it was around $35,000.

      Business Response

      Date: 07/02/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my checking account was wrongfully closed, an account i strictly used zelle for family and customers. my account was closed in March, i want my phone number removed from the built in zelle application. i cannot enroll in my current bank accounts zelke application due to my number being held.

      Business Response

      Date: 07/01/2025

      Please see the attached business response. 

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 11, 2025, I received a phone call from someone claiming to be a deputy sheriff. They told me I had missed jury duty and that a warrant had been issued for my arrest. I was told that to avoid being taken into custody, I needed to pay a $1,500 fine immediately using Apple Cash. I was terrified, caught completely off guard, and followed their instructions, believing this was a real legal situation. The money was transferred through ***** Cash and withdrawn directly from my Wells Fargo ********** soon as I realized I had been scammed, I filed a police report and reported the fraud to the *** and the Consumer Financial ****************** I also contacted Wells Fargo and ***** to request support and reimbursement. Both companies denied my request, saying the transaction was "authorized." However, this ignores the fact that I was manipulated under duress and acting under threat this was not a willing, informed transaction.This incident has caused me severe emotional distress. I experienced panic attacks, sleepless nights, and ongoing anxiety. I felt completely unprotected by institutions I trusted with my financial security. All I am asking is for Wells Fargo to recognize that this was fraud carried out through coercion, and to issue a full reimbursement of the $1,500 I lost.I am also asking that Wells Fargo review and strengthen their fraud procedures for cases involving law enforcement impersonation, threats, or emotionally coercive tactics. Ive done everything right, I reported the crime, followed up, and sought help and Im simply asking for a fair resolution.

      Business Response

      Date: 06/30/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/02/2025

       
      Complaint: 23510943

      I am rejecting Wells Fargos response because their findings are not consistent with the facts of my case or the consumer protections outlined under federal law.


      Wells Fargo acknowledges in writing that I was an unknowing victim of a fraud scheme yet continues to deny reimbursement. Under the Electronic Funds Transfer Act (EFTA) and Regulation E, consumers are protected from unauthorized electronic fund transfers, even in cases where fraudsters trick the victim into initiating the transaction under false pretenses (social engineering fraud).


      Wells Fargo has not provided any documentation explaining how they determined the transaction was "authorized" as defined under ***************** have they shared details of what investigative steps were taken to review the context of the transaction and the circumstances of the fraud.


      I am formally requesting:
      A re-review of my claim with full consideration of Regulation E protections.
      A copy of all internal investigation records and documentation used to make this decision.
      Clear guidance on how I can escalate this matter to the Office of the Comptroller of the Currency (OCC) or other applicable regulatory body.


      Until I receive a thorough and regulation-based review, I cannot accept this response.

      Sincerely,

      *** ********

      Business Response

      Date: 07/07/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/08/2025

       
      Complaint: 23510943

      I am rejecting Wells Fargos response because it fails to address the core issue and continues to ignore the protections I am entitled to under the Electronic Funds Transfer Act (EFTA) and Regulation E.

      Wells Fargo acknowledges I was a victim of a fraud scheme but still denies reimbursement without providing any legal justification or evidence that the transaction was authorized under Regulation E standards. Their July 2, 2025 response simply repeats their June 30 response and does not represent a genuine review of my concerns.

      Additionally, I submitted a request for documentation on July 7, 2025, which Wells Fargo has acknowledged but not yet fulfilled. Until I receive the full investigation records and a fair, regulation-based review of my claim, I will continue to dispute this matter

      As a result, I am now escalating this case to the Office of the Comptroller of the Currency (OCC) for further investigation and formal complaint.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/3/2025, a $400 payment was made to Wells Fargo auto loan from my ***** checking account through e-bill pay system. On 6/5/2025, when the payment was not received by Wells Fargo, I checked e-bill pay system and realized that I inputted a Wells Fargo auto loan account that was off by one digit (********* was incorrectly listed, instead of correct **********). Proof of this payment being received by Wells Fargo is attached as well. I have now talked to Wells Fargo auto loan representatives 4x times since 6/5/2025, yet this payment has not been found and properly credited to the proper account. The funds have not been rejected and returned back to my ***** account either.

      Business Response

      Date: 06/30/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegal operation asset's being stolen account being Open fraudulent without permission agreement operation bankruptcy 7 audit failure to release due fake power of attorney identity password claim ownership tax fraud

      Business Response

      Date: 06/30/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft, and this account does not belong to me. I request that this fraudulent item be investigated and removed from my credit report under the protections of the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA).the account was removed and reinstated twice

      Business Response

      Date: 06/24/2025

      SAGE closing case, uploaded the response to the BBB.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May, I discovered that my Amazon Prime subscription fee of $16.19 had been doubled billed to my Wells Fargo account. One debit was from ***** and the other was from Amazon Prime. I contacted Wells Fargo to address the double billing. Instead of addressing the double billing, the representative filed a fraud claim without my knowledge. When I attempted to pay ***** by telephone from my Wells Fargo account, the ********************** informed me that Wells Fargo had instituted a block against them. As a result, I was unable to pay the bill over the telephone. I had to locate and travel to a ***** branch across town to pay the bill in person. See the attached document. This was a big inconvenience. I have contacted Wells Fargo numerous times in May and June trying to get the matter resolved. My many attempts have been unsuccessful. I have filed a couple of complaints with Wells Fargo. I have received little to no communication from Wells Fargo concerning the matter. In closing, I am requesting that Wells Fargo address the fraud claim that was filed by its employee without my knowledge. Also, I am requesting that Wells Fargo remove the block that was instituted against ***** so I can pay my bill over the telephone.

      Business Response

      Date: 06/26/2025

      Please
      see the attached Bank response. 

      Customer Answer

      Date: 07/01/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23494364, and find that this resolution is satisfactory to me.



      Sincerely,



      Michelle Jones

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom may concern An account was opened on January 11, 2023 for an Bobs Wells Fargo Store Credit Card, I never had knowledge of this alleged card opened in my name, at the timing of this card I was in college 7 hours away from my residence I have no knowledge of this alleged debt. As of march 2025 I started taking credit serious and came across this account on my report & was reporting negatively. This account was opened fraudulently. Please have this account removed immediately from my report asap. ACCOUNTS NEED TO BE REMOVED BELOW WFBNA CARD- JANUARY 11, 2023 $4,277 ***** ****** **************************************** DOB- ********** Email- ********************** Phone- ************ SSN- ***********

      Business Response

      Date: 06/27/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm submitting this formal complaint regarding two duplicate charge-off accounts being reported by Wells Fargo Bank, N.A. on both my ********** and Experian credit reports. The first account (ending in 7633****) was opened on 06/26/2018 with a reported balance of $121.00, and the second (ending in 644****) shows an open date of 06/01/2018, also with a balance of $121.00. These entries appear to represent the same obligation but are being reported as separate derogatory accounts, which is misleading, harmful, and likely in violation of the Fair Credit Reporting Act (FCRA).The presence of what appears to be duplicated derogatory reporting unfairly compounds the negative impact on my credit score and overall creditworthiness. I have attempted to dispute this matter through the credit bureaus, yet no clarification or validation has been provided to justify why the same debt is being reported twice. Under 15 U.S.C. 1681i(a)(1)(A) of the ***** credit reporting agencies are required to conduct a reasonable reinvestigation of any disputed item, and 15 U.S.C. 1681i(a)(5)(A) mandates the deletion of any information found to be inaccurate, incomplete, or *************** date, I have not received any original documentation from Wells Fargo or the credit bureaus substantiating the legitimacy of these entries or explaining why this single account is duplicated. I have not been provided with any signed contracts, billing records, or anything that legally confirms I am responsible for these debts.This situation has caused me repeated frustration, emotional stress, and financial consequences, including credit denials. Failure to take action will result in escalation to the Consumer Financial ***************** (****), the ************************ (***), and further exploration of legal remedies under 15 U.S.C. 1681n for willful noncompliance.

      Business Response

      Date: 06/30/2025

      Please see the attached business response. 

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