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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      699 Contra Costa Blvd 2nd Fl Pleasant Hill, CA 94523-1514

    • Wells Fargo

      2190 Willow Pass Rd Concord, CA 94520-2430

    • Wells Fargo

      5431 Clayton Rd Clayton, CA 94517-1039

    • Wells Fargo

      286 King St San Francisco, CA 94107-1702

    Customer Complaints Summary

    • 6,501 total complaints in the last 3 years.
    • 2,199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud protection approved a claim then reversed it 2 weeks later. I have tried calling and have been left on hold totaling over 3 hours from 4 calls.

      Customer Answer

      Date: 07/28/2025

      From: ***** B <***************************>
      Sent: Monday, July 28, 2025 10:35 AM

       

      I need to withdraw my complaint agianst wellsfargo they finnaly got back with me right after I sent the complaint.

    • Initial Complaint

      Date:07/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an email from my bank stating there were "Insufficient Funds" in my account to cover a $74.00 payment made to *********** on Saturday July 19. My direct deposit goes in early Thursday and there WAS enough to cover the charge that THEY say was posted Monday. They do this ALL THE TIME and charge me $35 overdraft fee which is NOT MY FAULT! and makes my account go into a MAJOR negative. This needs to be addressed IMMEDIATELY and funds be released QUICKLY as they are on a "Due by" basis and THIS was EXTREMELY time sensitive!

      Business Response

      Date: 07/25/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It had CLEARLY stated the action taken to resolve the "Insufficient funds" issue. And I am satisfied that the matter was cleared up. 

      Sincerely,

      ***** C *********** **

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/03 a mobile deposit was made for a $269 check. The check bounced, which was expected after being informed that the check was already being processed via another institution. The following week, Wells Fargo processed the exact same check AGAIN and removed another $269 from my account. I was assured the "error" would disappear in two business days, which it did. Then the very next week, the EXACT same check was processed AGAIN and my account was AGAIN penalized $269!!! Wells Fargo has done nothing to credit the account, rectify the issue, or assure me that this will not be a weekly occurrence. Wells Fargo has been holding nearly $300 which has caused my account to go negative multiple times and is causing VERY STRESSFUL ripple effects!!! I had to borrow money to pay my mortgage because of their error!!! No one is doing anything about this. HELP!!!!!

      Business Response

      Date: 07/24/2025

      Please see the attached bank response

    • Initial Complaint

      Date:07/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally lodge a complaint against Wells Fargo Bank for their unacceptable handling of a customer dispute during a call I placed on July 22, 2025, at approximately 8:40 PM (CST).During this call, I attempted to resolve a legitimate dispute concerning charges on my account. However, instead of assisting me professionally, the representative I spoke with displayed an appalling level of arrogance, incompetence, and condescension. Rather than addressing my concerns, they repeatedly interrupted me, talked down to me as if they were the ultimate authority, and wasted a considerable amount of my time without offering any actual ******* became increasingly clear that the representative had no intention of fairly addressing my dispute. In fact, their behavior suggested a disturbing culture of corruption, refusal to take accountability, and blatant disregard for consumer rights. Every effort I made to clarify my case was either ignored or dismissed, and my request to escalate the issue or file a formal complaint was stonewalled.This experience has led me to believe that Wells Fargo is deliberately obstructing legitimate consumer complaints and exploiting procedural ambiguity to avoid responsibility. I find this deeply troubling and unacceptable.Therefore, I am submitting this complaint to the Consumer Financial ***************** (CFPB) to request a full investigation into Wells Fargos dispute resolution practices, including their training, accountability structure, and customer service conduct.Please confirm receipt of this complaint and advise on the next steps. I am fully prepared to provide supporting documentation, call logs, and additional details upon request.Sincerely,

      Business Response

      Date: 07/24/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I open new saving account in Wells Fargo 10-30-2025 when I open the account, I asked the banker is there any fees he said no so I open it after that i discover that they charge me $12 monthly fees for 6 months when I called them to waive these charge they told me that I need to put $3500 on the account I transfer the money to stop charge me and i asked them to give me the refund for the all monthly fees they charge , they only give me two monthly fees refund I still need 4*12=$48

      Business Response

      Date: 07/25/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:07/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite having filed a complaint about this issue months ago, we have continued to receive marketing mail from Wells Fargo. I once again ask that the company permanently remove my mailing address from its marketing list. We also wish to reiterate that we currently do not have any interest in being associated with Wells Fargo. Thank you for your cooperation in respecting the privacy of my personal information.

      Business Response

      Date: 07/30/2025

      Please see the attached Bank response.

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** A ******** L

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I opened an account for my son ********* Biliebre-Merida he was 17 at Wells Fargo, I was told once he turned 18 I will be removed from his account. I am still linked to his online access. I grew concern when I saw negative come through in his checking account which he is sole responsible for now that he is 18 since January. I don't want to be tied to it or one day Wells Fargo comes and deductive the negative balance from my account. Outcome please remove both his account and have him be the primary account holder. I don't know where he is or talked to him so I can't go in person this is something that ** stated would just be done on its own once he turned 18 which you guys failed to do so. Accounts ending in: 1579 and 3707. This needs to immediately be removed. Please email me once this has been updated.

      Business Response

      Date: 07/30/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have proven my claim and Wells Fargo refuses to refund me despite me providing all evidence supporting my claim.

      Business Response

      Date: 07/22/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:07/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account went into overdraft. There is a $35 dollar fee that was added. However, I paid off my account before the overdraft fee when in. WellsFargo will not overwrite the overdraft.

      Business Response

      Date: 07/22/2025

      Please see the attached bank response

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank held my deposit for two days then charged me multiple fees saying my account was overdrawn. I explained that I put money to cover my account and they said the money was on a hold and could not tell me why. So because they decided to hold it for two days they were able to charge me fees saying that I did not have the money in the account in time to cover my charges.

      Business Response

      Date: 07/29/2025

      Please see the attached Bank response.                 

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23613708

      I am rejecting this response because:

      Sincerely,

      ******* ******

    Wells Fargo is NOT a BBB Accredited Business.

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