We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      2040 Franklin St Oakland, CA 94612-2908

    • Wells Fargo

      464 California St Ste 100 San Francisco, CA 94104-1227

    • Wells Fargo

      2055 Chestnut St San Francisco, CA 94123-2701

    • Wells Fargo

      1298 E 14th St San Leandro, CA 94577-4548

    Customer Complaints Summary

    • 6,501 total complaints in the last 3 years.
    • 2,199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a custodial account for my daughter that was set up 21 years ago, called a UTMA account. We have been trying since Feb 2025 to get Wells Fargo to liquidate the account and send a check. They continuously say that we did not sign the right forms, even though we signed the same forms both on paper and digitally several times. We are told its processing. We were once told there wasnt enough money in the account, which makes no sense since its $3,100 and we are only asking to liquidate and close the account. We get a different story and response re: where the check is, and why we cant get it. They will not let us speak to a manager or a supervisor. We were told to email a manager but they dont respond. This is beyond terrible customer service- and its causing distress to my family.

      Business Response

      Date: 04/21/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that a fraudulent account has been opened in my name with ***. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: WFC Opened Date: 12/6/2023 Account Number: ************High **********************: $300.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Furthermore, I would appreciate it if you could provide confirmation of the account's closure along with any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/16/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute letter

      Business Response

      Date: 04/22/2025

      *** attached for reference 

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Norkham

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 16th 2022 I asked Wells Fargo, what the payoff was on my husband's vehicle loan bc he had passed away. They advised me it was $35283.80. I wrote them a check out of my personal account for that amount. They gave me the wrong payoff amount by $600 and will not refund me the difference. I've tried going to the bank and telling them circumstances. They will not help me.

      Business Response

      Date: 04/11/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 04/12/2025

       
      Complaint: 23172057

      I am rejecting this response because:

      Subject: Rejection of Offer - Complaint Regarding Wells Fargo Bank - Case Number 23172057
      Dear Better Business Bureau,
      This letter is to formally reject the offer made by Wells Fargo Bank regarding the overpayment of the auto loan payoff for my deceased husband.
      The state of Georgia does not offer a "small claims affidavit" as a means to resolve this issue. Therefore, this suggested resolution is not applicable in our jurisdiction.
      Furthermore, to pursue the option of ****************** Necessary" through the probate court in *******, there is a filing fee of approximately $200. This additional cost should not be the responsibility of myself, ****** ******, as the overpayment of $600 was a direct result of an error on the part of Wells Fargo Bank when they provided the payoff quote for the loan of my deceased husband.
      I believe it is the responsibility of Wells Fargo Bank to rectify their error and issue a full refund of the $600 overpayment directly to me, ****** ******, who paid this amount from her personal account.
      We look forward to your assistance in resolving this matter fairly.
      Sincerely,
      ****** ******

      ************




      Sincerely,

      ****** ******

      Business Response

      Date: 04/18/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the wells fargo *** machine located at *****************************,to make a deposit of $200. On 1/7/2025. Before I could do so,I needed to remove the $200 from my Mastercard debit card associated with my child support. No association to wells fargo. I had to pay a *** fee. Then I attempted to deposit that $200 to my wells fargo account but unfortunately the *** said deposit unavailable. I tried the other *** right next to it and receive the same messade,deposit not available. I left that location and went to another wells fargo bank located at **************************************************. The $200 deposit was successful, however I noticed my account was missing $150. Which was removed from my account at the previous location *****************************. I was shocked because I didn't make a withdrawal of $150 or any amount. I attempted to make a deposit not a withdrawal. I contacted the bank immediately and filed a claim. I was credited the $150 back to my account but one month later the money was reversed. I reached out to wells fargo claims department and was told that they have evidence of Me removing the $150 from my account so I asked them to send me the evidence,they agreed but I have never received such evidence. I reached out again to the wells fargo claim department and I was told they are not giving me my money back because they were unable to retrieve the fraudulent withdrawal. Wells fargo has a policy that my money is INSURED. so I can't imagine the issue in reimbursement. Hence the reason I am filing a complaint with the BBB

      Business Response

      Date: 04/16/2025

      Please see the attached business response. 

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification about an overdraft amount on my account on a friday so I made a mobile deposit to cover the amount. I talked to an agent from a different country and he told me that I don't to worry about the overdraft fee because he is already seeing the mobile deposit on pending status and the funds should be available the next day. But on saturday morning upon checking on my account, I saw an overdraft fee and the money I deposited is still not available. So I called the number again and was able to talked to a supervisor from *********** but was not helpful and placed me on mute for a whole 1 hour. And when I asked to be transferred to a US based agent they denied me that service and said to call back. They were rude and offerred no resolution at all.

      Business Response

      Date: 04/15/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo reversed a total of $249.75 in provisional credits (Ref #*************) related to unauthorized ****** Ads charges. The charges were made even though: My ad was initially disapproved due to malware (Nov 11, 2024). ****** later sent an email on Nov 26, 2024 saying the ads were now approved, but my dashboard still showed disapproved for malware. I was never clearly notified that the ad was live or that billing had begun. The ad was not properly configured, so I received no leads or benefit from the campaign. I spoke with a Wells Fargo claims *** by phone and read the ****** email chain to her, showing I had valid evidence. She said they would ask for it if needed, yet nothing was asked of me until the case was closed after their so-called investigation. Wells Fargo had the opportunity to consider my side and chose not to, violating Regulation Es requirement for a reasonable investigation.I formally requested documentation on March 28, 2025 and was assigned Case #*****************. Im requesting a full refund of $249.75 and that the dispute be reopened so I can submit my evidence.

      Business Response

      Date: 04/16/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23167772

      I am rejecting this response because: I do not accept Wells Fargos response.
      They have not provided the documentation I formally requested per federal law ******************* I receive and review the materials they claim justify their denial, I cannot consider this resolved.
      The charges in question were tied to an ad campaign I never authorized to run. ******* own published policy does not state that ads will automatically run after approval, yet was never notified that charges would begin. Wells Fargo failed to investigate this properly and closed the dispute without allowing me to submit my evidence.
      I am asking that the dispute be reopened and handled fairly, in accordance with federal consumer protection standards.



      ****** *******

      Business Response

      Date: 04/18/2025

      Please see the attached business response. 

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23167772

      I am rejecting this response because Wells Fargo haa not addressed my complaint. They cannot produce documents that justify reversing the chargeback, which is a violation of my rights as a consumer. 


      Sincerely,

      ****** *******

      Business Response

      Date: 04/25/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 04/28/2025

       
      Complaint: 23167772

      I am rejecting this response because:

      Wells Fargo is not an honest company. it continues to ignore my requests, in violation of my rights as  a consumer. Wells Fargo has 100% ignored me each time. This company is playing games and have zero respect for consumers.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo restricted my Zelle due to 1 dispute. I called and told them it was a misunderstanding and *** had 100s of successful Zelle transactions. They told me I had to contact the person who field the dispute. Well I did that and the released the claim. Wells Fargo then told me I had to contact zelle and the other persons bank. After doing that both ***** and *************** told me it was Wells Fargo that was restricting my Zelle and not releasing my account and email ********************* Its been months if not a year and Ive been patient. Im not able to receive money or send money which is costing me. Id like my Zelle access back.

      Business Response

      Date: 04/11/2025

      Please see the attached Bank response.

    • Initial Complaint

      Date:04/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/5/2025 I went into Wells Fargo branch and spoke with branch manager ******* *******. I advised him I wanted to open a business checking account and he informed me there was a wait time of 1 hour. I waited an hour then he said he couldnt open the account because he was not trained in accepting the documents I was providing. This was a ******************* which I had previously used the same for another business.

      Business Response

      Date: 04/11/2025

      Please see the attached Bank response.

    • Initial Complaint

      Date:04/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received zelle in the amount of $200,100&60 on 3/29/25. Showed pending & told it would be deposited by 3/30/25. On 3/30/25 Wells Fargo sent the funds back to sender. I havent been given an explanation of why these funds were sent back to sender after receiving service . ***** will not provide any info since the transactions were done through banking app. I was told by ***** employee they dont issue refunds so I would have to check with **.

      Business Response

      Date: 04/11/2025

      Please see attached business response. 

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23164250

      I am rejecting this response because: I would like to know why was payments sent back if l told once a payment is sent through zelle its irreversible. 

      Sincerely,

      ***** *****

      Business Response

      Date: 05/01/2025

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.