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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      2040 Franklin St Oakland, CA 94612-2908

    • Wells Fargo

      464 California St Ste 100 San Francisco, CA 94104-1227

    • Wells Fargo

      2055 Chestnut St San Francisco, CA 94123-2701

    • Wells Fargo

      1298 E 14th St San Leandro, CA 94577-4548

    Customer Complaints Summary

    • 6,501 total complaints in the last 3 years.
    • 2,197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is specifically for corporate and not to the ********** branch *********** husband opened a credit card in his name with nothing tied to me except we have same mailing address. His credit card now shows on my account and he is unable to create his own account. ********************** has given us the run around to correct their mistake. We have both made phone calls to online support and even met with an associate at the branch to resolve THEIR error. I have received phone calls that a case specialist has been assigned and this will be resolved by December 3 unless it needs to be extended which is not promising. Its crazy that someone (which fortunately is my husband!) credit card information can show up on my account. Additionally no one has contacted my husband about a status update. He is unable to create an account as ********************** has it in their system that its my credit card.

      Business Response

      Date: 02/11/2025

      Please see attached bank response.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the branch at ********************************************************************** on July 18th and worked with a banker to open a **************** account for the promotion of $525 account opening bonus. I ensured that all the requirements were met, but I have not yet received my bonus. And it has been over 120 calendar days.

      Business Response

      Date: 12/13/2024

      Please see the attached Bank response. 

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** **

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted wells fargo on 11/18/2024 because my wallet and all my personal information was compromised at the gym. Unfortunately there was a large transaction made when i realized i had left my wallet in the treadmill it was too late. I contacted wells fargo as soon as i realized my wallet was compromised they did put a stop to my card and was told they were going to investigate the large transaction. I did not make this charge. I contacted wells fargo multiple times and asked what to do. I never received the right information. I need to wells fargo further investigate this matter and contact me as soon as possible. They are saying im responsible for the charge that was not made by me. Hoping this matter is resolved if not i will be closing my account and letting people know there money is not safe at wells fargo. Claim# ***********

      Business Response

      Date: 12/03/2024

      Please see the attached bank response.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a business account in the name of Guiding Light 516. The account was opened on in August 2024. I also have a personal savings and checking account. On November ****************************** closed my account with $895 stating the business could not be verified. My personal accounts have my personal address.I called the bank and was told because the account had not been closed completely that a stop payment could happen and the funds issued. I never received any communication by mail or email from the bank stating I needed to change the address. I also opened the account and was never told I could not use a post office service. When asked the bank said paperwork was sent out but they could not verify who did it or where it went.Also if the bank could not verify my business address as they claim, why would they mail an $895 check. That is worse than trying to verify me as a customer. A business account *** is connected to an individual. Wells Fargo had all my identifying information to verify account. Even when using the account and going in bank I was never ************ I have to make a business payment but do not have the funds. Wells Fargo was negligent in not doing due diligence to insure my account was verified. I would like $895 by 11/30 and $300 for inconvenience.

      Business Response

      Date: 12/02/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply troubled and upset that ***** CARD has not yet responded to my request. I sent a letter asking for proof of contract, as I require these accounts to be deleted from my credit report as they are in violation of my rights.

      Business Response

      Date: 12/10/2024

      Please see attached bank response. 

    • Initial Complaint

      Date:11/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not for this debt and i do not have the contract with ***** CARD plus they do not provide me with the original application liked i asked

      Business Response

      Date: 11/29/2024

      Please see the attached Bank response.  

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-23-24 I purchased a new mattress at Ashley ********* in ********** **. They had a special financing offer through Wells Fargo 0% for 12 months so I applied for it and was approved for $2300 credit limit. My total for mattress and mattress protector was $1,627.86. Within 2 days of my purchase I called ****** ********* and spoke to **** ****** the sales consultant that sold me the mattress I told him that I was canceling the order for the mattress protector and **** informed me that $263.74 would be credited back to my Wells Fargo account. I called ********************** customer service ************** on 10-16-24 at ****** and asked her why my account wasnt showing the $263.74 and she had no idea and just gave me the run around. I had Wells Fargo file a complaint claim ID# ******** this was on 10-16-24. I didnt hear anything so I called Wells Fargo customer ********************** **************** on ******* and spoke to ******* who tried to help but was confused because she had no idea what was going on. She transferred me to ******* who was a specialist and told me that ****** ********* credited the $263.74 but that it was pending with Wells Fargo and my account. Im like this is been pending 6 weeks and asked why but once again she couldnt give me a straight answer. I called Wells Fargo customer service again on 11-18-24 and spoke to **** and again just gave me the run around and couldnt give me a straight answer. When I originally filed my dispute with Wells Fargo it was only for $263.74 My available credit on my Wells Fargo account should be $937.88 but in the photo Im sending it only shows available credit of $672 because Wells Fargo hasnt credited the $263.74 for the mattress protector back to my account and its been over 2 months. I am requesting that Wells Fargo correct this immediately and credit the $263.74 back to my Wells Fargo account. Copy of original sale. Copy of dispute with Wells Fargo. Copies of a text message with **** and a copy showing my Wells Fargo account.

      Business Response

      Date: 12/10/2024

      Please see the attached Bank response. 

      Customer Answer

      Date: 01/21/2025

      From: ******** **** <************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>

       

      Previous case# ******** against Wells Fargo.

       

      I paid my account off in full in December 2024. December ******* I permanently closed my account. ********************** has not reported my closed account to the ********************** bureau it shows on my credit  that I still owe them money and account is still closed. On 1-20-25 I called Wells Fargo and spoke to ******* in customer service. Im just getting the run around there telling me they have to open a new case file and I told them I would be contacting you filing a complaint. I want for Wells Fargo to show my account is paid in full and that I closed account and for them to inform the credit bureau of this. Im tired of there excuses and lies. Wells Fargo is one of the worst companies that *** had to deal with.

       

      ******** ****

      Business Response

      Date: 01/30/2025

      Please see the attached bank response. 

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, im creating this report today because there were 4 unauthorized transactions that were posted to my wells fargo account on October 9, 2024: 1 $44.58 transaction at *****, and 3 $500 transactions at ralphs ($1,544.58 total). Im looking to reappeal the decision that was made to deny these disputes, because I still haven't seen the credit hit back to my checking account yet even though that was what I was promised. I had informed wells fargo that I lost my wallet, with my card and PIN written down inside my wallet. I can't be taking these kind of losses right now, with christmas and everything right around the corner. I need wells fargo to reimburse my money that they told me I wouldnt have to worry about

      Business Response

      Date: 12/03/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Fraudulently Cashed Check and Lack of Resolution Dear Better Business Bureau,I am writing to file a complaint regarding an unresolved issue with Wells Fargo Bank, which has caused financial and emotional distress.On October 2, 2024, I issued a check through my Wells Fargo account to pay my landlord for rent. I mailed the check, but my landlord informed me that they never received the payment. Subsequently, I discovered that the check had been cashed.I contacted Wells Fargo to investigate the matter, as I suspect the check was intercepted and fraudulently cashed by someone other than my landlord. Unfortunately, despite my repeated attempts to resolve this issue with the bank, no meaningful action has been taken to address my concerns or refund the stolen funds.This unresolved issue has resulted in additional hardship. My landlord has charged me late fees due to the perceived nonpayment, further increasing my financial burden.I am requesting:A thorough investigation into the unauthorized cashing of my check.Immediate action to refund the amount of the check.Compensation for any fees or penalties incurred due to Wells Fargos lack of timely resolution.I trust the BBB can assist in resolving this issue promptly.Thank you for your time and attention to this matter.yasleny ****** *****************************************************************************************

      Business Response

      Date: 12/12/2024

      Please see the attached Bank response.

    • Initial Complaint

      Date:11/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Wells Fargo **** card with an advertised introductory benefit of 0% interest and no fees for one year. The card also included checks for account use. Before utilizing one of these checks, I contacted Wells Fargo to confirm that depositing a check into my account would not incur fees. I was explicitly assured that no fees would be applied, as my account benefits extend through November.Following this confirmation, I deposited one of the checks. A few days ago, I discovered a $600 fee had been charged to my account, which was unexpected and in direct conflict with the information I was provided. I immediately contacted Wells Fargo to request the fee removal, but they refused to reverse it.The money from the check remains in my Wells Fargo bank account, and only approximately $300 was used for minor purchases such as groceries. Despite my account showing a balance of $600, I returned the full amount of funds to the account after this issue arose, effectively bringing my balance to zero. However, Wells Fargo's system still reflects the $600 charge, which I strongly dispute.When I requested to escalate my issue to the executive office, the representative refused to provide contact information or an email address. I then asked to close my account but was told I must pay the disputed balance first.This situation has been highly frustrating and stems from inadequate training or systemic issues within Wells Fargo. As a long-time customer, I am deeply disappointed by the lack of clarity and the misleading information I received.I request the following:1.Escalation of this matter to Wells Fargo's executive office.2.Closure of my Wells Fargo **** account with no outstanding balance, as I do not owe the $600 fee.Wells Fargo has a history of questionable practices, and this experience reinforces the need for proper oversight to protect customers. I trust the ******************** will address this matter promptly to ensure accountability.Card # is ****************

      Business Response

      Date: 12/09/2024

      Please see attached bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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