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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 1668 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      2040 Franklin St Oakland, CA 94612-2908

    • Wells Fargo

      1 Yorkshire Dr Decatur, IN 46733-1039

    • Wells Fargo

      464 California St Ste 100 San Francisco, CA 94104-1227

    • Wells Fargo

      2055 Chestnut St San Francisco, CA 94123-2701

    Customer Complaints Summary

    • 6,501 total complaints in the last 3 years.
    • 2,199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells fargo bank always deny your claim and give you provisional credit i didnt ask for now they wantnt9 take it back wells fargo is not for there customers I paid for car warranty that does not cover you 100 percent this is 3rd party I canceled them I want my money back I have not used any services from these scum bags

      Business Response

      Date: 07/02/2025

      Please see the attached Bank response.   

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10th 2025, I received an email from Wells Fargo informing me that my delivery preferences had been changed. I have not had an open account with ********************** for years. When I called to figure out what was going on I was informed that the account that was opened by someone else in MY name would be closed and no mail would be sent out regarding the new account.Then on June ********* I received a card to the account that I was told would be closed and the pin associated. I called ********************** immediately upon receipt of the email to figure out why it happened. The person that I talked to told me that what I was experiencing was unacceptable and it would be sent to corporate. I was also told to expect a call within 2 business days to discuss what went wrong and explain to me how they as a business allowed it to ********* is now the 26th of June and I have not received a call to discuss this issue.

      Business Response

      Date: 07/11/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: WFBNA CARD Account #: **************** Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 07/03/2025

      Please see attached bank response; enclosures have been forwarded to the customer.  

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote three different checks totaling $9895.00 back in December 2024. They were deposited to ********, but ******** thinks this is fraud checks. Therefore they closed the account and do not want to return mymoney back. I have filled out several forms with Wells Fargo to get my money back, but Wells Fargo has failed to do their job correctly.I filled out forms back in February 2025 and submitted through the branch to Wells Fargo. They told me to wait 90 days and I should have an answer by then.After 90 days passed, I called to get a status. Wells Fargo informed me that my paperwork is incomplete. They never reached out to let me knowthat I am waiting for no reason they made me resubmit paperwork and now they are telling me to wait 120 days. At this point, Wells Fargo is asking me to wait until end of October 2025. I feel like this is unprofessional and investigators at Wells Fargo should do their job correctly not make customers wait 10 months for a large amount of money to be returned back.Again, this is not fraud. I dont know why I am in a fraud claims department

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment was sent in on 4/4/25 for the April statement. Wells Fargo applied this to March instead. March was already paid on 3/6/25. Since they applied my payment wrong, they are now telling me I am in arrears and my account is passed due. They are charging me every month pass due dollars and are refusing to make my account current. This is a no interest account as long as the payments are made every month on time. If I were to miss 5 payments they can then charge interest. The next payment for July will automatically be applied to June since they say I am in arrears. I have talked to 3 different people at Wells and all they say is they have to research it. They are the ones who told me my payment was applied incorrectly, so not sure what kind of research they need to do. They are telling me it will take 2 billing cycles to fix the problem. In the meantime, they are marking my account late, ruining my credit and charging me late fees. No one at Wells will take accountability for what happened, they just keep passing the ***** And no one seems to want to make it right. I have not missed one payment since this account was opened in October 2024. I have all my bank statements showing my payments.

      Business Response

      Date: 07/21/2025

      Please see attached bank response; enclosures have been forward to the customer. 

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently filed a complaint about Wells Fargo using my address to send mail addressed to the individual who purchased my house.I received a response from Wells Fargo and it stated the error was taken care of. I have received three mailings for the same issue and it needs to be addressed.

      Business Response

      Date: 07/08/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to follow up on a complaint I filed with the BBB on May 20, 2025, regarding an issue with Wells Fargo. I received a response from Wells Fargo (attached), in which I was instructed to fax over documentation from the originator. I completed that request and sent the paperwork on June 12, ******* of today, I have not received any response or update. I have called the phone number provided in the letter, but it goes directly to voicemail. I also sent a follow-up email with no ******** this point, I would simply like confirmation that the documents I sent were received and to understand what the next steps are in resolving this matter.Thank you for your attention, and I look forward to your response.

      Business Response

      Date: 07/01/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/29/25 I complained to Wells Fargo that I had fraud on my account and why. I was sitting at lunch on 5/29/25 and someone called from a Wells Fargo number and said they were calling from the fraud department. They proceeded to go through all of the things that Wells Fargo would go through in verifying that it is me. They said someone was using my debit card in *******, *******. They had used it at Best Buy for ****** and some other places. They had access to my account because they were asking me had I been to some places that were on my account along with the amount for me to verify and I did. They said that ******* was trying to take $2,690 from my account and that they would close the card issue me another one and I should get it within two to three days. They had closed my Cash App account so that I could not stop the transaction. When I went into Cash App, I had to create a new account. My Cashtag was changed for them to use it. Also, I could see that the amount was pending on my account and ********************** said they couldn't stop it. I DON:T BELIEVE THAT. I know they could have done something so that money could not go out. They said the money will be reversed. Also, they asked me to go to my CashApp account and send the money back to Wells Fargo by sending it to *************. When I got back to work, I called Wells Fargo because I wanted to see when they were putting the money back and that is when I found out it was fraud. They closed the accounts and cancelled the cards and create new ones. I put in a fraud complaint and they said that because I gave them codes that it was legit and I am telling them that it isn't. The people were in my account. They declined to go after them because they said it looked legit. This is not acceptable. Wells Fargo reversed the money just to let CashApp take it out overnight. That is a lot of money to just let go.

      Business Response

      Date: 07/14/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Mom ******** ****** passed back in January 2025. Inhave tried several times to see what happen to her bank account with **********************. They claim that she never had an account and after 7 years they lose all information. I know for sure that her account has not been closed or unused. My dad died in 2019 and she used the account back then for her retirement check. The problem is I only have her check book. The odd thing is she was recieving a bill from a third party Wellsfargo Health account in which I believe has been taking her money from her bank account until it was gone. Wellsfargo said they had no idea about the health insurance account. She was on ******** and TRS insurance and she would pay in with cash her bill at the doctors office. She told us before she died that she had money in her wellsfargo bank, in 2019 it was around $35,000.

      Business Response

      Date: 07/02/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bogus charges on account from: ****** PLAY BOOKS MERCHANT ID: *********** CA. I continue to receive unauthorized charges to my debit card, **** cards for the amount of $2.68- $4 every so often. (approx. 3-6 months) This has been going on for YEARS! I have not authorized any charges, nor gave anyone permission, nor does anyone have access to my cards. I have contacted Wells Fargo many times and all they do is refund my money and issue me a new card. I contacted ****** numerous times and they do not have any cards on file from me nor have they ever had any charges for services...for I have not utilized any ****** charged services. They do not know what to do for there is no record. My thoughts is this scammer is utilizing ****** as a cover however the Merchant ID #: ***********, via ********** should be able to link back to the person or company that keeps charging my account. I need help please. I have to dispute charges each time and then wait for another card to be issued to me and cancel all upcoming automatic bills to accounts. Surely ********************** should be able to pinpoint where these charges are coming from and stop them but they have not hence I am reporting fraud to see if the government can please look into this before further charges are made to my accounts. Thank you, ****** ******

      Business Response

      Date: 07/30/2025

      Please see the attached Bank response.

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ************* 

      I appreciate what Wells Fargo has done however I would prefer them to BLOCK all charges from ****** PLAY BOOKS if they cannot do this the bogus charges will keep coming and I will have to continue to file more claims in the future. Surely they can block automatically a vendor coming from a specific location with the same title each time. 

      Sincerely,

      ****** ******

    Wells Fargo is NOT a BBB Accredited Business.

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