Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment using StylesSeat platform for Thursday Jan 19 at 3:30. I arrived at the Professional place of business to get my hair done and waited for 30 mins. Professional never arrived. I was informed that the Professional hasnt been at work in a few weeks. Now Style Seat is attempting to charge my CC for service that is not rendered. I attempted to cancel online but kept saying to contact the Professional by her phone number. I did and Professional never responded until the following day stating she was locked up and just got out of jail. She also attempted to cancel the appointment on her end but it would not allow her and she informed me to contact Style Seat which I already did on Thursday by submitting a ticket for issues with appointment and payment. I have not heard from Style Seat.

  Business Response

  Date: 02/01/2023

  Hey There, thanks so much for reaching out. 

   

  It looks like you reached out to our team and the Pro and you were issued a refund by the professional. We've attached a screenshot below for your reference. You're all good to go. Thanks so much!

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using the app StyleSeat as a professional now for almost a month. And within this timeframe StyleSeat has taken well over $200 from either my account directly or from the payments from Clients that book with me and they call it a new client fee. on top of paying the transaction fees for every time I want an instant, payout or fees for promotions, that I did not ask for.On top of this, I already pay the $35 a month subscription to be able to maneuver the payments the way I need to with StyleSeat. I had a client new to the app book with me and even though I correctly entered the last four digits of her phone number to prove that I did know her, Styleseat would not except it and only excepted the approval to charge my card anyway! I have multiple screenshots about this and Im extremely fed up now to the point where I feel like if Im making good business, Im being penalized by getting all of my hard earned money taken. *** reached out countless times to the StyleSeat support system for answers and have received absolutely no acknowledgement. I feel with me spending this much money there should be adequate room for support for professional that need to either speak to somebody or need some sort of resolution. At this point Im extremely fed up, Im ready to cancel my subscription and Im on the verge of filing a lawsuit if I dont hear some reconciliation VERY soon. I ABSOLUTELY HATE STYLESEAT AND WOULD NEVER RECOMMEND THIS SERVICE!!!!

  Business Response

  Date: 01/26/2023

  Hey Tori! 

   

  We're so sorry for the confusion surrounding this. We took a look into this and it looks like we reached back out to you for more information so that we could investigate and address this issue but did not receive a response from you. We've attached a screenshot for your reference. Thanks so much! 

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an appointment with stylist *********************************** on 1/5/22. Stylist was late for my appointment, had me wait over an hour on purpose, and I never received my service. To make matters worst, she fraudulently charged ME a LATE FEE. Styleseat was no help and I had to go through my own bank for the refund, which has been handled. What I dont agree with, is Styleseat has yet to give me - a LOYAL customer - the opportunity to leave a review on my experience with this stylist. She called me racial slurs, demeaned me, AND attempted to steal money. The least Styleseat should do is give me the opportunity to share my experience!!!! Other customers should be aware who they are booking with prior to dealing with this stylist.

  Business Response

  Date: 01/26/2023

  Hey *****, 

   

  First, we'd like to apologize for the experience that you had with that Pro. We'd love for you to have the opportunity to book with a much better Pro. Also, we have the ability to open a dispute on your behalf with the Pro and issue a refund. If you file a dispute with your bank, we lose the ability to issue a refund on our end. We took a deeper look into this and we weren't able to locate any correspondence from your name of email address. Please provide us with your email address that you reached out to us from and we'd love to issue you a credit to book with another Pro in your area. 

   

  Thanks!

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 9th of January which was a Sunday StyleSeat sent me a client so the client was 20 min late an I explained to him how long the process would be so he left an was very rude at that so I have a strict policy so I get the service fees but StyleSeat done went into my bank account an took the money back out an when I tried to contact them they blocked me off StyleSeat mind you this is not the first time they played with my money I don't want to do business with them anymore I'm just wanting people to know how they are an the fees now are rediculous make you feel like your working for a few little dollars an they have no phone number all emeails an it's very unprofessional

  Business Response

  Date: 01/25/2023

  Hey There, 

   

  Looks like we were able to fix this for you and you were able to check this client out. We've included proof here for your reference. Thanks so much!

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan. 2023 I attempted to schedule an appointment with my stylist. I was charged a fee for doing so. I was aware of that fee. I decided to change the services so I cancelled and rebooked for the same day and time. I was charged another fee. That makes two fees. I changed the services again so I cancelled and rebooked for the same day and time. I was charged a third fee. I am aware of the fee for booking appointments. What I was not expecting was for there to be a fee charged for each time I changed the services, even though I kept the same day and time. I contacted the company twice to request refunds for the second and third fees. They declined. I will be canceling this app after I enter this complaint, and I will be looking for alternative ways of scheduling appointments with the stylist I've been seeing for decades. Please warn others of this company's unscrupulous practices.

  Business Response

  Date: 01/25/2023

  Hey There, 

   

  We're so sorry for the confusion surrounding the booking fee. When appointments are canceled, the booking fee rolls over to the next appointment and whatever the difference is, is paid by you. We've sent you an email about this 20 days ago and also provided a screenshot for your reference. 

   

  Thanks so much!

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18711947
  
  I am rejecting this response because: I was charged multiple fees for the same appointment. That is unethical, and  I would like a refund.
  , 
  Sincerely,
  
  *************************** *****

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2023, I booked an appointment with a stylist by the name of *************************** for the 6th of January. The Stylist requested that i sent her a $80 deposit to secure my appointment and I have done so. After Ive done that, the communication between us have been halted,however I continued texting her that our appointment is coming up. The day of the appointment, I have went to the location she has provided through the website and it turns out to be a hair salon that shes never even been employed at. *** called the stylist numerous times just to be sent to voicemail. After 20 minutes of waiting, *** realized that this was a scam and Ive reported this to my bank. Later in the evening,the website StyleSeat have charged my card for $160 for my appointment even though there was NO business transaction has taken place,not to mention that Ive deleted my account with this website 30 minutes prior. This website is polluted with con artists and they dont even help you in any way to get your money back nor can you publically call out the ones who have scammed you. Never will I use this site again for any reason. This girl needs to be found and her business needs to be shut down

  Business Response

  Date: 01/17/2023

  Hey ******! 

   

  We're so sorry that you had this experience. To clarify, it looks like you booked an auto-checkout appointment. We also send a note at the time of booking to warn clients against paying offline as we are unable to refund for those charges. We'd love for you to give us another try within our guidelines. We'd love to help facilitate the appointment at a discount. We've also issued you a full refund. Thanks so much for letting us know about this. 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the stylist for the exact address of the salon since it was not provided on her website. The stylist indicated that she was only doing travel appointments and was charging a travel fee of $50 -$100. None of this information was provided at booking. I am requesting the cancellation fee to be waived. I am very disappointed.

  Business Response

  Date: 01/17/2023

  Hey ******, 

  We're so sorry that you weren't able to receive service. We encourage clients to ask questions and read all of the information on a Professional's profile before booking the appointment to avoid having to cancel and pay a cancelation fee. Unfortunately, we aren't able to wave the fee as this doesn't fall under a circumstance where we would do so. If you feel that this was a mistake. Please reach out to our team here: **************************************************************** - Thanks so much!

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked appt on 12/23 for medium knotless braids for 12/27, sent text on 12/26 to confirm location with stylist. Was informed stylist was a mobile stylist. This was not listed anywhere on her page. Stylist texted me and told me she would cancel w/o charging me. I told her to go ahead and cancel my appt. She canceled my appt. I continued to try and text her because I paid her $75 through Venmo as a deposit which she claims is nonrefundable which is not listed anywhere. Stylist never replied. 2hr later she made 2 new appt (one for knotless braids small and another for large feed in) I did not approve of and canceled one and charged me $155 for the other. My bank texted me and informed me she was trying to charge $574 to my card. Tried to text stylist about this but she blocked me. ******* then lies and tells me that I booked an appt for me and my daughter. This is not true I do not have a daughter and have proof that I only booked an appt for myself. I dont see how any of this is legal. Stylist charged my debit card on file for an appt that I did not make or approve of. Then tries to charge my card $574 luckily my bank stopped it and marked it as fraud. My bank states that a total of 10 charges were attempted on my debit card. She then proceeded to charge $300 x2, $155 x3, and $38 x2. Only one payment went through of $155. I believe this stylist is scamming her clients or she is confusing me with another client because she keeps saying I booked 2 services one for me and my daughter which is not the case. Im looking to get refunded $155. Please help. Stylist did not properly make it known that she was a mobile stylist. Her profile mentions nothing about being mobile and says she is located in **********, **. Even when texting stylist she never mentioned being mobile. I was not properly informed of her services if I was told she was mobile I wouldnt have made this appt because I was visiting family and knew this would not be possible. Please help.

  Business Response

  Date: 01/10/2023

  Hey There, We took a look into this and it looks like you filed a dispute with your bank. We reached out to let you know that we accepted it. We provided a screenshot for your reference. You're all good to go. Thanks!

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a professional that uses StyleSeat but wont be any longer! I had a haircut on the 12/22 and it is now 12/26 & still havent received the money I earned from the haircut. Everyday the payout date goes up. I was suppose to be paid the next day 12/23 then it switched to 12/26 now its saying 12/27. This app is a scam and I need my money!!

  Business Response

  Date: 01/10/2023

  Hey Nae! 

   

  Thanks so much for reaching out. We're happy to help. It looks like you received payment shortly after you created this review. We've attached a screenshot below for your reference. Thanks!

• Initial Complaint

  Date:12/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, 12/22/22 I booked an appointment on StyleSeat with a provider for a service I wanted performed on Friday 12/23/22. My card was placed on file and I successfully booked the appointment. What I didn't realize at the time of booking, was that this provider did not provide an an address to the location of where they would be performing the service. I texted, called, and directly messaged the provider a few hours before my appointment was scheduled to start on 12/23/22 to try and obtain their address since I hadn't heard from them or received any address info in my confirmation emails; no response from the provider and the number was disconnected. I really needed the service performed, so while I was waiting to hear back from the provider, I quickly tried to find a new appointment with a different provider. I was able to locate one and quickly booked the appointment via StyleSeat. Again, I saw that this provider didn't have an address present so I texted them asking them to provide this for me since my appointment would be later that day and I was driving from afar and needed to know where I was going. The provider texts me back saying that they aren't even located in my city currently. I was SHOCKED. I asked them if they could cancel the appointment for me since I wasn't able to via StyleSeat given the appointment was scheduled in less than 24 hours. They said they would look into it, and sent me a link to do so. When I clicked on the link to cancel, StyleSeat informed me I would be charged a 25% late cancellation fee of the total service for doing this ($22.50). When I informed the provider of this and told her it wasn't fair I had to pay the fee when I had planned on coming to the appointment, she blocked me. I also had to cancel the previous appointment I made on 12/22/22 and too, had to pay a ($30.00) late fee because the provider literally ghosted me.HOW IS THIS FAIR?

  Business Response

  Date: 01/10/2023

  Hey *****, We're so sorry that this was your experience. We've assisted with this issue and issued you a full refund. We also reached out to you about this and let you know. We've attached a screenshot for your reference. You're all good to go! Thanks!

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18639037
  
  I am rejecting this response because StyleSeat failed to penalize the two providers that scammed me / took money from me and never provided a service to me that I fully intended on attending. Yes, StyleSeat eventually refunded me after a very lengthy and unnecessary process, but it is NOT fair that I as a provider cannot leave a review for these providers given the way the StyleSeat appointment/booking system is set up. There is NO evidence by the StyleSeat Team that these providers were penalized for their actions in any way.

  
  

  
  Sincerely,
  
  *****************************