Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has behaved in a highly unethical and unprofessional manner. 2 weeks ago, the doctor *** had prescribed me 1 month of *********** injections, told me to contact FuturHealth because I needed the oral pill form of the medication. I didn't like the injections. She told me she couldn't prescribe the pill form. So I paid $300 on FuturHealth site. I waited 3 days for their (alleged) first available appointment with one of their 'doctors'. Instead of simply providing a prescription (as noted both on their site, and by the doctor *** recommended them), they asked me to get a letter from another health care provider. And schedule another appointment. This caused more delay and stress. The care provider didn't understand what FuturHealth were asking for. Neither did I. At the 2nd appointment, I told FuturHealth I couldn't get the letter they were asking for. I asked if they could simply give me the prescription they had already charged $300 for. They decided to start telling me I had to go and get blood work done!!!! I told them that I didn't trust them and I just wanted my money back. They have just been messing me around since then. Its incredible that people like this are actually allowed to deal in human health. They're simply crooks trying to steal money from people. Please help me get my $300 back; and warn unsuspecting innocent people like me about this disgraceful company.

  Business Response

  Date: 07/07/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $307.73. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FuturHealth program marketing is deceitful. They advertised the $498 charge as the amount for a 3 month subscription. However, after ordering, I was told I needed extensive lab tests, at my expense, and there would be an additional monthly charge for medication. I contacted them by email to get a refund, with no response, and made several phone calls. Finally, I received a refund of just $186.00. I am continuing to request a full refund and want others to beware of this company.

  Business Response

  Date: 07/07/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Lab work is covered by your membership if you go to a lab that accepts our forms (Quest diagnostics in most cases). However if you choose to go to a different lab it is out of pocket. We are working on making the marketing more clear to make sure the confusion over what the first month includes does not happen again. We've processed a full refund of your subscription fee, totaling $248 (the other $249 is for the medication you did receive). You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some GLP-1 medication from FuturHealth online on 6/16/25 and it was advertised as $129/mo for 5 months, all paid at once. This was supposed to include the medication. I was trying to get specific details on exactly what my $****** debit was that came out of my account on 6/16/25, but the only thing I received was an emailed receipt that also was vague. I did an online chat with their support on 6/21/25 and told them the ****** I already paid was supposed to include the medication cost for the entire 5 months. On the chat, they said that after the first month, I would be charged $299/month additional. I told them that was not what I agreed to & I did not want to continue and wanted to cancel with a full refund. The medication had not shipped yet, and I asked them to make sure it would not ship. Then on 6/26/25 I got a partial refund of $158.40 (cleared my bank on 6/27/25). The medication delivered to me, which it was not supposed to. The medication was in a cold pack, but the cold pack was completely melted and hot around the medicine. It would not be safe to use, even if I would have been planning to use it, which I was not. I did another online chat on 6/26/25 to ask for the remaining part of the refund to be issued. The only service I received was one 15 min. video call with a lady named *******, who rushed me through health questions, and said I qualified. ******* was not even the person they said I would have the appointment with, so that also sent up red flags. So, if anything, the only thing I should owe for is the ***** of medical services, if you want to call it that. I asked for the difference of the refund of ****** on the chat on 6/26/25. They said to hold off doing anything with the medication until they got a response about refund. It is now 7 days later and I've received no refund and no updated email. I would like to get the ****** refunded. I want to make sure no future orders ship or are charged to my account. See all attachments.

  Business Response

  Date: 07/07/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $634.03. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially downloaded the FuturHealth app, it asked me a series of questions, told me I Qualified to receive a GLP-1 and then requested payment to continue with their "services". I paid based upon their considering me qualified (based on my height and weight) and got scheduled for a "consultation" with their doctor. In a matter of 1-2 minutes, the doctor asked me two questions (again, height and weight) and promptly told me I was actually not qualified to receive a GLP-1 and told me that I would be refunded.After not receiving the refund for weeks, I reached out to the customer service team in which I was told repeatedly that I actually couldn't get a refund because I had received a doctor's consultation from them. We went back and forth for a while and during that time they offered a partial refund and then finally promised to escalate the issue for a potential full refund. To date, I have not received any response from FuturHeath nor a refund.Their practices are INCREDIBLY deceptive by telling patients that they qualify for a GLP-1 just to collect money from them when they do not actually qualify. I have received nothing from FUturHealth and am out $427 Their doctor did not offer me a consultation, they only asked me two questions which I answered exactly the same for their app which told me I DID qualify prior to collecting payment from me.

  Business Response

  Date: 07/07/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $198 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 6 months worth of ********** and memberships for 623. When I believed they were a scam due to not receiving medication, I asked for a refund. They only refunded me 175 dollars. I tried to get the medication for the next 5 months and they said I could pay the 399 every month for it. They person said the 623 was for only one month of medication, however the website stated it was for 6 months of medications and never mentioned the 399 a month. They even apologized for this and said their website was confusing. I want the rest of the money I paid them back. If I ever get the medication, I will return it. I don't know what to do now.

  Business Response

  Date: 07/07/2025

  Dear ********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $623.42. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up and paying in full for a 6 month program, then finding out that the medication was not included in the entire 6 months - the advertisement stated "whats included" and it showed medication, no fine print or anything additional was mentioned to say that there was also an additional $257 a month to be billed for medication. I found out this was a lie because of other claims on the BBB, and then I called the company and they confirmed and apologized for the "misleading advertisement". Their representative said that because I have already spoken with a ** I may not be able to get a refund. I received orders to go to a lab for bloodwork and that's when I realized this may be fraudulent advertising and checked the BBB website, so I did not go for the lab work and have received no medication. I specifically asked the ** about the charges and if this was a scam or if the $597 was correct and her answer was that one of her patients told her they are the cheapest online company for the medication. She did not mention the $257 a month. They do not tell people the $597 is for the first month only and that they will be charged $257 a month thereafter.

  Business Response

  Date: 07/07/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with their website and during the entire process there is nothing that tells you that the price of $647 does not include medication. In fact it specifically says everything is included. After signing up there is still no information about additional cost for Medication. I had a call with a ** to get approved, still no conversation about additional costs. It wasn't until a few days later when looking for information about the app that I needed to download did I come across some reviews discussing how the company had ripped people off and not provided all of the information. I contacted the company and they said it was too late to cancel because a one month supply of medication had been delivered, it hasn't and the tracking information they provided shows it hasn't even shipped. I asked where on their site or app I could find information about the additional cost of $249 a month for medication and they said it isn't there but they aren't responsible for the information on their website or that it wasn't set up correctly. This company is a complete rip off that knows they are not providing all the necessary information and they won't return your money. $647 for access to an app that doesn't even work. They need to be closed down for fraudulent practices and I want my money back. I got NOTHING from you.

  Business Response

  Date: 07/07/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We do show the medication is out for delivery with *** tracking number: 1ZA892Y30291244982. We do apologize for any confusion in regards to the pricing. Your first month is included and then there is an additional charge for the medication monthly. We are working on making this more clear to avoid situations like this in the future. We have issued yoiu a refund of $398.26 which is your cost minus the $249 for the medication that will be received today. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  You issued a refund of $311. Not the amount listed in your response. I reached out to you before the medication was shipped and told you not to ship it, which you said you would do. Instead you hurried to ship a medication, that has to be refrigerated, in the summer, on a holiday weekend. The medication shippes on 7/2 and it is now 7/7, this medication will no longer be viable and has to be thrown away. I will not accept the medication and expect to receive a full refund for it. I have a screenshot of the conversation stating you would cancel the medication if needed, but you should have it on file. It really should matter anyway considering this medication can not be in transport for 5 days in the summer heat.

  Business Response

  Date: 07/10/2025

  HI ****!

  The remaining $249 for the medication has been refunded as well! We apologize for the inconvenience. Please allow 7-10 days to receive this. If you need anything else please contact us at ************** or through our support live chat on *****. 

  Thank you!

  Customer Answer

  Date: 07/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FuturHealth is unethical and deceptive. I signed up for a 6-month FuturHealth Prescribed *********** Weight Loss Program. Trusting the information provided, I thought the $630.67 that I was charged on 6/15/25 would include the medication for 6 months. I have now found out that I will be charged each month for the medication. This website lists false pricing. I have tried to chat through the app and never get a response. This company is a scam. They prey on people trying to lose weight. I want a refund

  Business Response

  Date: 07/07/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $630.67. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY FROM THIS COMPANY! Its a scam. I purchased a subscription to Future Health then cancelled it immediately (after reading their reviews). I called to find out where my refund was on 6/17/2025 and they sent me an email showing an amount refunded to me. The amount was not what I paid in the first place and I never received ANY refund of any amount. When I contacted them today, 7/2/2025, the first claim ********* from NY made was that they did refund it and my bank was withholding it from me. Right!! Then he said they would send an urgent refund request in the full correct amount. So obviously they hadnt refunded the incorrect amount either. When he said he sent the request in for the refund it would take 24 to 72 hours to get it approved then 2 weeks to process the payment. Im about 99% sure they wont me a dime.

  Business Response

  Date: 07/07/2025

  Dear Jan,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation we did find the original refund failed due to an error, but it has been fixed now. We've processed a full refund of your subscription fee, totaling $531.65. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for this service back in April 16, 2025, thinking it would help me lose weight. I was told the medication would be included in the price. After trying to charge my credit card a few times, it said my card was declined and to update my payment method. My service was pending because of this. After checking my bank account the money was taken out for a service I never received. After contacting the business to ask for a refund they said it was still processing on their end. I clearly have proof that the money was taken out of my account. I would like a refund for $534.60, as I did not receive any of the services that I originally signed up for.

  Business Response

  Date: 07/07/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $534.60. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team