Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up with FuturHealth and paying nearly $400 to begin treatment, I received an oral medication in the mail. Within a couple days of receipt, the medication itself began to crumble and melt. Unable to correctly dose and concerned that something was wrong with the medication, I contacted FuturHealth. It took another week to speak with a FH physician who prescribed the injectable medication. Another week goes by and I call ** asking where my meds were. They hadnt yet been shipped and it wasnt the injectable as prescribed, it was the oral meds AGAIN. I said absolutely not- please issue a refund immediately. At that time they had already charged my **** a 2nd $400 fee. $800 charged to my **** for a few days worth of unusable medication. Ive held on to said tablets in case I can use them in court. I was successful in receiving a refund of approx $400 but only received a partial $30 refund on the remaining $400. I feel cheated by FuturHealth.

  Business Response

  Date: 07/09/2025

  Dear ********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $397 as well as the medication fee of $349. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to FuturHealth on 5/28 and immediately started having issues. They started with the incorrect medication and advised that the billing was incorrect and needed to charge more, then couldn't get my card to stay on the account to be able to charge it. On 6/2 when the issues were still not resolved I requested to cancel the service and receive a full refund, which they advised they would issue within 7-10 business days, so by 6/13/25. It is now 7/7/25 and no refund has been issued and every time I speak with someone I get the same run around about it being refunded even though I have confirmed with my bank each time I call and nothing has been refunded.

  Business Response

  Date: 07/09/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation it looks like your original refund was unsuccessful the first time in June. We have since went ahead and fixed the issue and processed it successfully. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a weight loss medication from this company and was charged $397 for the purchase. I had to do a telehealth conversation with a doctor in which I did and passed and met the requirement to get this medication. A month has gone by and I still have not received the medication. After calling the multiple times, trying to figure out when I will be receiving this medication I was passed on from agent to agent with promises to get an email or a call back to update me and never did. After a few more weeks on top of that I called and asked for a refund because at this point I no longer want to deal with this company. They refunded me $32! After calling them multiple times over and over again, wondering where the rest of my money was, again I am getting past on from agent to agent with promises to call me back and keep me updated and still no one has contacted me. I just want my full refund back for a product I paid for, and never received.

  Business Response

  Date: 07/09/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away!!!!! signed up for a 6 month plan with FuturHealth but the information provided is misleading. Nothing states on any page during sign up that you are going to be charged an extra $229 per month for the rx on top of the initial charge of $600. **************** always uses the same script when chatting with them. I was offered a partial refund but I don't have high hopes for that to come through.

  Business Response

  Date: 07/09/2025

  Dear ********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396.06. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email on July 1st requesting my subscription be canceled before my next scheduled draft. I explained I am experiencing financial difficulties because my husband has had 2 medical emergencies. I did not receive a response, so I followed up with a chat and the representative assured me my subscription had been canceled and my account would not be charged for July. Today is July 3rd and to a horrible shock ****** was drafted from my account. There was a reason I reached out for assistance with this matter, I am in a serious financial situation and this draft has put my family in a stressful situation, that was all we had! I am unable to get his medication without that money or have food during this time. I have copied the BBB on this email for support getting my funds applied back to me ASAP!! I want my card information removed for your records to insure this will never happen again as I was promised in the attached conversation with the representative!

  Business Response

  Date: 07/07/2025

  Dear *********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $235.37. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against FuturHealth due to lack of communication, unfulfilled membership services, and charges for medication that I never received.I signed up for a membership and medication subscription through FuturHealth. Since enrolling, I have been charged monthly for both the membership and the medication, yet I have not received any services, medication, or meaningful communication from the company.Despite being billed consistently:No membership benefits have been delivered No recent medication has been shipped or received Customer support has not responded to multiple attempts via email and phone This has resulted in financial loss and potential health risks, as I was consistent on the medication. I have records of the charges and attempted communications, which I am happy to provide upon request.Desired resolution:Immediate refund of all charges incurred for both the membership and undelivered medication Cancellation of any future billing I believe this situation reflects a pattern of neglect and poor service, and Im seeking the BBBs help to resolve it fairly and promptly.

  Business Response

  Date: 07/07/2025

  Dear *********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $99 and the account is cancelled. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i signed up for there weight loss program in June was charge 299$ then i had the video visit with their provider and i was told i have 3months to do the labs but they need a letter from my obgyn to start these meds . I got them letter i even went and got my labs done just in case fast forward to july they charged me again 299$ even though i received no meds the prior month that i was charged mind you after doing my labs and waiting i called them numerous times to ask when i will get the medication and i was told different thing every time or wait and someone will get in touch with u in ***** hours i waited and waited and when they charged me again it was high time for me to stop waiting for the meds and realize that i was scammed and i requested the refund and they had the audacity to only give me partial refund and when i asked why, they told me becoz i had the initial visit with their provider and i explained them that it wasnt the problem from my side if u designed this program like i have to talk to the provider and then get the meds i did it your way but what m i gonna do with the chat that i had with your provider ? How is that beneficial to me ? So now i have to loose my hard earn money becoz they failed to deliver from their end . They are literally scamming people and taking advantage of their misery, such a shame that these kind of companies exists I recently find out they have scammed so many other people this is really sad .

  Business Response

  Date: 07/07/2025

  Dear *********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your remaining subscription fee, totaling $161.02. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ****
  
   
  

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2, 2025 I had signed up and paid for 6 month subscription & attended a virtual consult. Following the consultation I was immediately asked to give a review on the provider via trust pilot. It has been 1 month and 2 days since my *************** have yet to receive any response or updated tracking. When I contact support they claim that my request is being escalated & that I will receive an email- I have yet to receive any update via email. Today July 4th I was scheduled for yet another consultation which I had not asked for. I have been waiting for 17 minutes on hold. I will be disputing the charge on my account unless given a FULL refund for services not received when I had paid for 6 months upfront. Do not use this company

  Business Response

  Date: 07/07/2025

  Dear Tessa,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $611.88 as well as the medication fees of $397 and $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***********
  
   
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving weight loss services from this company in March 2025. I was being charged $299 monthly for a medication that I did not receive until May 2025. After 2 monthly charges were taken from my bank account, I finally received the first prescription and a refund of on month minus processing charges from their mistake. On May 17th I was notified by one of their providers Dr. ******** ******* that the medication would not be offered after May 22nd due to new *** Regulations. I have contacted the company on multiple occasions for a resolution with no response. I was then charged again on June 26th for the service and prescription that is no longer offered. I did not receive any prescriptions associated with this charge. I called customer service on the same date and was advised that the issue has been escalated to the resolution team and would be contacted in ***** hours. To Date, I have still not been contacted in any way. On July 4th I called customer service again and was told they would escalate the issue, and it will be ***** hours again.

  Business Response

  Date: 07/07/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $299. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid April 12, 2025, in the amount of $1379.48,the business was committed to provide *********** every month for six months I received the first month on April 19, 2025, and was to receive the second month on May 19, 2025, and have not received the medication and I have contacted the company ten times to inform them of this and still have not received the medication as of July 4, 2025.

  Business Response

  Date: 07/07/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your remaining subscription fee, totaling $919.64. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team