Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 6 month subscription with the (wrongful) understanding that it included 6 months of medication. During the ordering process, the website declared (falsely) that the 6 month subscription included everything needed for that time frame. This was on July 8. That receipt (attached) shows membership fees were billed at $440.35 for the 6 months. On July 9, I had my virtual doctors appointment and was prescribed a weight loss medication. I was given an order for bloodwork through labcorp. I did that on July 11.After I received my prescription in the mail, it was for only one month and said zero refills. I contacted customer support via the chat option to verify if the previously paid fee included additional refills and I was told no. Refills are $399 a month. That was not mentioned anywhere in the ordering process a few days prior. I tired to cancel my membership at that time and was told I couldn't. On July 15, I contacted support again via chat to again cancel. I was told I would get a partial refund which is fine because I did get the *** visit, bloodwork, and one month of medication. Only July 16, I received a refund email (also attached) saying the refund was $176.56. I contacted support again and to see why it wasn't closer to the $440.35 for the membership fee since I did receive the other services. I was told because the medication was $399 but the original receipt states Prescriptions $93.19. I asked to escalate the inquiry and I was told I'd get a response in ***** hours. As of July 29, I have had no follow up from FuturHealth.I'm requesting the remaining refund of $263.79 for the difference in billed membership fees of $440.35 and the partial refund I did receive. This is due to false advertising on their behalf.

  Business Response

  Date: 07/30/2025

  Dear Susi,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined FuturHealth in April and paid $299 for weight loss medication. I was charged again on 05/30 and 06/30 but never received the medication.Ive been contacting your team since June 4. Ive spoken to at least 10 different agentseach time I was told someone would follow up, but no one ever did.Recently, I was told I am no longer a customer and only received a $299 refund. I am still owed another $299.Your service has been unacceptable, and I expect the remaining $299 to be refunded immediately.

  Business Response

  Date: 07/30/2025

  Dear Pia,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $299. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you I am canceling my subscription with FuturHealth ($414.88) effective immediately and before the next billing cycle. You no longer have authorization or my permission to bill my ******** Diamond Preferred ******* decision is based on poor customer service, Labs that are over 50 miles from my residence in addition to the gas money that would be incurred. Extra and hidden fees that were not made clear or highlighted and terrible customer service with the last operator I talked to being confused herself in the information she gave me, (accept ******* she has been good) that prevent me from fully utilizing or trusting the services I paid for. Additionally, I would like a refund back to my Citi Diamond Preferred Card, for the services and medication that have not yet occurred, within or up to 30 business days which I find to be more than a fair request. Currently I have used 2-12.5 ml injection of one vile of the Trizepatide 2 out of 4 needles One initial consultation with **** *****-********, clinician for approval of medication on 07/13/2025 for 8 min Less than one month of my 3-month subscription I am happy to return the unused portion to you of these supplies. I kindly ask that you process this cancellation (before the next billing cycle) and confirm via e-mail once it has been completed. I have included my Citi Credit Card companys investigation team in this notification, and I am placing a STOP on unauthorized fees effective today by 11:30 AM. By the receipt of this e-mail.Thank you for your assistance

  Business Response

  Date: 07/29/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $414.88. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Additionally, I do not expect any other bills past, present or future for these services.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Please do not show my name in complaint)I had signed up for a $597 dollar membership and had my initial consultation. Now, the clinician tells me I paid for injections and I should ask for my money difference back since the injections cost more than pill form and I wanted the pills. I said fine. As told progresses, the app shows the meds are shown to be shipped but no one in the chat app can tell me a tracking number. I keep asking for progress or eta but they cannot provide that for me either. I'm getting rather wary. No one can help me and they can't give me info nor can they refund me. I just want my money back since I cannot get my product. It is very apparent this is a scam as shown by everyone else who says so online as well. The chat team never escalated my issues nor did they ever email me back like they said they would. I just want me money back and be done with this business for good and never hear from them

  Business Response

  Date: 07/29/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am rather disappointed I had to try numerous tries to reach out to them and received the same response and no actions and has to come to you for assistance.  I certainly hope the company learns to become more professional, transparent and honest when working with customers
  
  Regards,
  
  Anonymous please
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered GLP-1 medications last night and should have realized the price was too good to be true. I have told the company via their text to me this morning, an hour before my appt, to cancel appt and refund the total of $597 that I paid them last night. They are not responding. I would like a full refund.

  Business Response

  Date: 07/29/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If I don't get the refund then I will reach back out to you again. 
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on all of the other recent complaints, Futur Health is clearly using deceptive advertising. I signed up for 3 months of medication and was charged $397, I was told I would need to do check ins before each refill but was never told each refill would cost an additional $229. You can see from the attached receipt for $397 that prescriptions were only listed as costing $46 so at the most if charged additional months you would expect it to be that price. It is clear that this advertising is meant to be deceptive based on the volume of complaints and this is not just a careless mistake on the behalf of the customer. I would like to request a refund of the $397 or atleast two thirds of that to cover the two months that have not started and and cancellation of the 2nd month medication and refund of $229 that I was charged today.

  Business Response

  Date: 07/28/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $397 as well as the second medication charge of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company on July 3, 2025 under a special promotion for a 6 month bundle of tirzepatide along with telehealth support, labs, etc. I received my first month of medication, but when I needed my 2nd month, I was charged an additional $397. I had even verified with one of their own customer service agents via chat that the $597 included the medication and he told me, in writing, that it did. Then, they tried to tell me I was misinformed. It is a classic bait and switch scam. They then told me it wasnt time for my 2nd refill and cancelled the order, but they didnt refund the second charge to my card of $397. All in, they have taken me for $994! All I want is what I paid for - 6 mos of tirzepatide at the price I paid with no surprises. Otherwise, I want a full refund of all my money because I did not get at all what I was told

  Business Response

  Date: 07/28/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597 as well as the second medication charge of $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2025, I enrolled in a promotional weight loss program with Futur Health. The promotion clearly stated that for a one-time upfront payment of $597, I would receive a five-month plan including:Monthly Tirzepatide doses (increasing each month)Doctor visits Lab work Dietitian support Meal planning Free shipping I received my first medication dose (2.5mg Tirzepatide) shortly after enrollment. During my visit, the doctor confirmed that all five months of medication were included and that refills would be sent automatically once I completed a brief questionnaire and submitted my lab work within 90 ********, instead of receiving my next dose as promised, Futur Health has charged me an additional $399 without my consent. I did not authorize this charge and have made multiple attempts to contact the company through their chatbot, which only gives automated responses. No live agent has followed up, and I have received no replies to any of my support requests.Upon further investigation, I discovered dozens of similar complaints from other customers who enrolled in the same JuneJuly **************************************************** denied service they paid for. This suggests a clear and ongoing pattern of deceptive advertising and unauthorized billing.Resolution Requested:Immediate refund of the unauthorized $399 charge,Continued fulfillment of the original 5-month program as promised,OR, if Futur Health refuses to honor the agreement,Full refund of all amounts paid: $597 + $39 tax/fees + $399 unauthorized charge = $1,035

  Business Response

  Date: 07/28/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $636.08 as well as the second medication charge of $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July I signed up for their six-month subscription and medication package for $597, which I understood to include both the service and the medication. After reading comments, concerning issues with this company I contacted them and was told I must pay an additional $399 per month for medication this contradicts the terms I agreed to.I feel this is a case of false advertising and misleading business practices. I have documentation showing that the package I paid for was supposed to include medication. I respectfully request a full refund or immediate fulfillment of the original agreement without additional charges.I have called and did a chat and informed them to cancel my subscription plus return my money This has been totally a scam I was told they would send an email re: my cancellation and refund This still hasnt occurred There are numerous complaints like mine regarding false advertisement plus no response from this company I called my charge company to stop any payments to them of $399 Hopefully, I wont have to deal with them if they attempt to take money from my account this month I would also like to see who these doctors are that work for this company as a nurse I think they need to be investigated also

  Business Response

  Date: 07/28/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $623.15. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FuturHealth advertised 6 months of Tirzepatide for $99/month (subscription of $632.76). This fee included a membership fee, prescriptions, pharmacy handling fees, medical services and some processing fees. They charged my CC and after the first month, they charged my CC an additional $397. After investigating the charge, I was informed that this charge is for the medication and that I would be charged this amount every month. I feel that FuturHealth's advertisement is very misleading with poor business practices, and I will be canceling my subscription immediately. I am a senior on a fixed income and cannot afford this cost. I am asking for a full refund from this company which includes the subscription fee and prescription cost.

  Business Response

  Date: 07/28/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $632.67 as well as the second medication charge of $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or via our live chat on ***** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********