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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,104 total complaints in the last 3 years.
  • 923 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just a scam!!!! Do not waste your time or money. Nothing but frustration. I was promised that my medication was coming for weeks. Long story short its been a month and dont have anything to show for it! They promise to email you, escalate the issue, blah,blah,blah and nothing. I never got medication and at this point I just want my $299.00 back!

    Business Response

    Date: 07/07/2025

    Dear *******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $309.67. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3 month subscription and a supply of pills from FuturHealth on May 21, 2025. I met with the clinician, *******************, on 5/22/25. We talked for awhile and she said they would mail my medicine out and I would receive it within 7 - 10 days or so. A little bit later that day, I received an email stating I had completed my appt with my clinician and they were processing my prescription. I thought everything was good to go. On May 27, 2025, I received an email saying your doctor needs your lab work ASAP. They were now requiring me to have blood work done and the only lab that I could go to was an hour from my house so round trip would be 2 hours. I was not willing to do this because it also stated that I may have to have lab work done again at some point. If the clinician had mentioned this in our meeting, I would never have continued with the pills or the subscription with FuturHealth. I called to cancel the entire thing, including the medicine that they had not shipped yet on 5/30/25. They gave me a case # and said they were working on it and someone would contact me within 48 hours. I called again on 6/5/25 because I had not gotten an email or phone call about a refund. Same thing, someone will contact you within 48 hours. They did not. I got on chat on their website and they said it was being moved up to a manager. In the mean time, they shipped the medicine out on 6/6/25...without my blood work being done! I was getting an email every day about my blood work needing to be done ASAP and then they magically go ahead and send the medicine the day after I called again about my refund. I refused the medicine when it arrived at my door so they have it back. I received no services besides the clinician visit and am very unhappy with the entire process. They refunded $32 on 6/21...I paid $397 initially so I am requesting a refund of the rest of my money. $365. Thank you.

    Business Response

    Date: 07/07/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We attempted to refund the remaining about of $365 however you opened a dispute with your bank and so they do not allow refunds at this time. We do show the dispute was ruled in your favor on 6/27/25 so you would want to contact your bank to see when you would receive the funds. I apologize for the frustration this has caused. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against FuturHealth for their deceptive and unethical business practices. I was explicitly told that the cost of my subscription was $634.98 that I paid upfront on June 4, 2025 would include everything: my medication, lab work, consultations, and access to their app. Their website states "What's included? Weight loss medication is included in your plan + free shipping to your door." This led me to believe that the cost of the medication was included but it is not. However, a few weeks after receiving my first months medication barely 30 days into the service FuturHealth charged my card an additional $299 on June 25, 2025 for another months prescription. This charge was never disclosed to me, and it directly contradicts what I was promised: that the medication was included in the original price. This led me to ****** this company and to my surprise found out that the medication Compounded *********** is not *** approved, and the *** has issued strong warnings regarding this medication. So, I called customer service only for them not to be able to answer any of my concerns regarding the medication or the additional charges. I was told I needed to schedule an appointment to speak to a provider which I did. 2days later speaking with the provider she confirmed that my concerns regarding the medication were valid and asked me if I wanted a refund, I advised her yes, I wanted a full refund of $933.98 she said she would submit information to the refund department.On July 2, 2025, I called customer service to inquire about the status of my refund, only to be advised that a $249.00 refund request for the medication had been sent to the refund department which is $50 less than what I was charged for the medication not to mention there was no mention of the $634.98 refund of the initial fee. When I inquired about it, I was told oh youll have to keep checking your email. Better Business Bureau please investigate hold them accountable.

    Business Response

    Date: 07/07/2025

    Dear *********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $628.65 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 07/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* ******* *******

     

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rx# ******** *********** arrived warm so I have been trying to reach customer service but not getting any response. I havent taken any because not sure if its safe.I got this bottle like 6/23/25 so why are you trying to take out another month of medication already?Why isnt your/ future health on line chat doesnt work?You sent me into do a blood work that you dont cover? I have to pay $239.15 which you said its covered and issue have been settled but got a bill again last week!I would like my money back for last months med $229 which have arrived warm and the blood work cost which I had to pay it out of pocket $239.15

    Business Response

    Date: 07/07/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a refund of your subscription fee of  $239.15 as well as the medication fee of $229 for a total of $468.15. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $636.00 to start and when I had my appointment with the clinician 4 days later she gave me a prescription for the injection type and that's what I wanted, so the next i called futurhealth so I can get started and I was told that they had only had the oral (pills). So he agreed to give me a refund. They emailed today and they would refund me $236.00 . So they were selling me something they couldn't get me..

    Business Response

    Date: 07/07/2025

    Dear ****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $617.59. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2025 I signed up in for the Futur Health weight loss program as advertised for $99.00 per month. I prepaid up front for 6 months ($597.00) and was told that covered everything for 6 months (medication, blood work, access to a virtual doctor, monthly counseling, dietician support and meal plan options). On June 6th, I received my first month supply (4 shots) as well as numerous ************* messages that i must complete a survey after my third injection in order to get my next shipment on time. In addition to the daily reminders to complete the blood work within the first 90 days. On June 18th, i received an email that they attempted to charge my credit card another $220.00 for another four week supply of medication and the blood work. I immediately contacted Futur Health and was told they would have a representative get on the line to explain. After a long very wait the same person stated that this was not an error and i owed the additional money. I told them that they were misleading, deceptive and this was unacceptable and stated I wanted my money back. I was then told I would be contacted by customer service within ******** to arrange for a refund. I have called back several times to be left on hold or hung up on. I have not received any return calls or emails. I have since seen all the customer complaints online. It appears that most complaints are for this exact reason. I have provided copies of the initial receipt, the email stating that the blood work is part of the program as well as the copy of the additional payment request. Please note that the same misleading adds still run daily on the local radio station. Thank you for your help. ****

    Business Response

    Date: 07/07/2025

    Dear ****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $495. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 07/08/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

     

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Future Health accepted my $597 payment on 6/8/3025 Virtual doctors appt on 6/14 To date (7/1/2025) medication has still not arrived I cancelled and even though they say medication has NOT been sent, they refuse a refund

    Business Response

    Date: 07/07/2025

    Dear ***,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597 as well as the medication cost of $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid ****** to get medication for weight loose. Never received the item. After calling several times. I gnarly get a parcial refund. They say because of a month of membership. When never was sent . I want all my money I only got ******. This is a scam .

    Business Response

    Date: 07/06/2025

    Dear Francisco,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $401.26 as well as the medication fee of $397. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to the service on 28 May 2025 and was charged $600+ for the subscription. Information provided stated that it included provide consults, lab work and medication. 1st month was fine, i was contacted by a provider, did lab work and received my medication. On 17 Jun 2025, i was contacted stating i needed to reschedule with a provider, did so for the 22nd. On the 22d, I called in to my appointment but it was later cancelled after being on hold with the provider and calling customer service after the fact. I was told my refill was being processed and there was no need for another appointment after all. I was told my medication would arrive by 1 Jul 2025. On 29 Jun, I called requesting a status on delivery and was told it was awaiting the courier but again told would arrive by 1 Jul. On 1 Jul, I called again and was told there was no status on delivery so I called the provider. The provider informed me that my refill was cancelled on 26 Jun due to an error and had not been resubmitted. I called the company again to request cancellation and a refund for the medication as well as for services undelivered from the subscription. I was told 3 times it was escalated but could not be put in communication with a supervisor and each time I called back there was no escalation on record. I still don't know if it's been cancelled because they can't confirm anything and their call records are incomplete.

    Business Response

    Date: 07/06/2025

    Dear ****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $630.12 ($229 was kept for the medication you did receive). You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 07/06/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ********

     

  • Initial Complaint

    Date:06/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My claim is very similar to many other claims. I signed up for $597 promotion after viewing Future Health's misleading advertisement.1. They use the language "prescription" for their membership fee. This prescription is NOT the actual medication prescription. If you are looking for medications, it will be a additional charge.2. Their advertising includes "Order Tirzepatide Online" which they don't offer to new customers anymore.3. **************** **** are not able to process everything. They answer calls, no actions are done by the management nor other representatives.Once you sign up, they encourage you to set up an appt with the prescription doctor. Once you use any of their services, you are not able to get refund. In my case, I met with a doctor, and was informed that Tirzepatide is not available, and the package included blood test and 6 months of app memberships which I didn't need.Overall, how they handle the escalation was very poor and it's very clear that this business needs to modify how they describe about their business, services, and what they offer to avoid hundreds of cases reported through BBB.

    Business Response

    Date: 07/01/2025

    Dear Emi,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597 as well as the medication fee of $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

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