Reviews

Review Details

• Review fromAndree R

  Date: 02/20/2023

  1 star
  Have read these reviews and love the response "While an inaccurate report is rare, this can occur from time to time." I did a test review on a dear friend who had passed away 2 months prior and this site still had the person alive and working. I then did a review on myself and what a joke; also missing information. I was willing to pay for 1 month, but you are immediately put on monthly auto billing and I cancelled immediately. All reviews are sent to the BBB which is also a joke as they do nothing except collect my information. That should be forbidden. WASTE OF TIME!!
  

  Truthfinder

  Date: 02/20/2023

  Dear ************,As previously mentioned, we gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.Additionally, when a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We confirmed your membership is cancelled, and we also fully refunded this account back to the payment option used to enroll. No further charges will be applied. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder Support

• Review fromJoseph C.

  Date: 02/14/2023

  1 star
  I signed up yesterday, I reviewed myself first, just to sort of calibrate the search results, they say they can locate hidden social media accounts, well that's Bulls**t, they can't even find unhidden ones, I mean most people have ******** or ******* if they any at all, yet they couldn't locate mine, after giving my bank information to get these inaccurate results I decided I should just go ahead and cancel, we'll the app all the sudden stopped working, and on the website my account settings will not open, they've managed to block me from having any access to my account details, I'm seriously passed and don't know what to do.
  

  Truthfinder

  Date: 02/15/2023

  Dear **********************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder Support

• Review fromTeresa G

  Date: 02/11/2023

  1 star
  Truthfinder says a month is $28.05 but I was charged $29.33! Then I was charged $4.17. I never agreed to either of these fees and have no idea why $4.17 was charged to my CC. Also, their ad is very misleading. The add says you get access to their social media, etc. What they don't tell you prior to joining is that they want additional money for most of the reports. Terribly misleading and not fair to the customer. Not only did they charge me (and the incorrect amount) they added on an additional fee without my consent. I didn't learn anything that I wanted to know. That info was all more money.
  

  Truthfinder

  Date: 02/13/2023

  Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder Support

• Review fromJane B.

  Date: 02/09/2023

  1 star
  It looked like scam from the start, and it is. It doesn't do anything more than look for public data, it DOES NOT have access to private documents...... when you finish entering information, and it fake-loads the "report" after like 10 minutes, you still have to pay, and they didn't tell you that from the beginning........ so it feels like you should pay now after all that work.
  

  Truthfinder

  Date: 02/10/2023

  Dear Jane,
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Review fromMatthew M

  Date: 02/08/2023

  1 star
  Waited forever to find out I had to pay for their "free service"
  

  Truthfinder

  Date: 02/08/2023

  Dear Mr. Murray,
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Review fromDiane M

  Date: 02/07/2023

  1 star
  Just what I thought. It has you spend 15 minutes filling out and waiting on records all the while saying things like "be prepared to find" "prepare to find out" blah blah blah then to finally get to the end and they want $$ So much for free site. Y'all should at least be honest from the beginning instead of lying and manipulating the public. Definitely do not use this site!!! And now I had to leave a star rating just to put in this review!! Not even worth 1 star
  

  Truthfinder

  Date: 02/08/2023

  Dear Ms. Malone,
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Review fromRobert W

  Date: 02/06/2023

  1 star
  Waste of money. Addresses are not updated (a year or more behind). Information is dated. As if that's not enough, despite paying for the service, they continually ask for more money when you try to see information (you must pay more for a dark web check, a phone report, etc.). What did I even pay for with this service!! I wish I could give them zero stars.
  

  Truthfinder

  Date: 02/07/2023

  Dear Robert,
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  While an inaccurate report is rare, this can occur from time to time. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that may show up in a final report.
  
  We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at 800-699-8081 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Review fromDouglass Ann K

  Date: 02/03/2023

  5 stars
  Truthfinder is a company that takes advantage of the elderly! They will NOT let you unsubscribe once you subscribe!
  

  Truthfinder

  Date: 02/07/2023

  Dear Douglass,
  
  Thank you for your feedback. We value your opinion. Our goal is to ensure that our customers receive excellent customer care. I’m sorry to hear that you have had a bad experience with TruthFinder. I assure you that this is not the kind of experience we want you to have.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. I can confirm that your Unlimited Person Reports Membership was cancelled on February 3, 2023.
  
  As a courtesy, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at 800-699-8081 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  

• Review fromTim A

  Date: 01/26/2023

  1 star
  They provide nothing but basic easy to find information and then try to get you to subscribe additionally to give you the rest of the information. It is a scam to milk you out of your cash.They try all kinds of tricks to get you on a monthly subscription. Honesty is not one of their virtues. Stay away from their website.
  

  Truthfinder

  Date: 01/26/2023

  Dear ***,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. We have refunded this account back to the payment option used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support

• Review fromNancy R

  Date: 01/24/2023

  1 star
  I tried to leave a 1 star rating, but was unable to do that. I am NOT interested in what this site has to offer and want to cancel it off my computer screen. I never intended to order anything, but once I accessed their website I am unable to remove it from my PC. They send me updated 'opinions' of the report almost every day and I try to delete them from the right side of my PC monitor screen, but they just pop right back. I never ordered a report from them and I sure sure will never now. I am computer literate, and am 86 years old... Please help me to rid this site from my sight and my computer.
  

  Truthfinder

  Date: 01/26/2023

  Dear *****,Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.We have unsubscribed your email address from receiving emails from TruthFinder. As a courtesy, we have reversed all pending charges to the payment method on file. I can also confirm that the trial subscription has been cancelled and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support