Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company intentionally obfuscates the opt-out process for removing personal data, which dangerously includes current address, full name, age, former addresses, and current family and house mates. When company is asked to remove personal data, they encourage you to pay for the service so you can opt out; you cant opt out without showing them the results, and you cant see the results without paying. When asked to verify personal info to remove my personal data from their public website using their automated opt-out process, they wanted to send verifications to phone numbers and emails that have never once been associated with me. They claim that they cannot verify my identity, although they have EVERYTHING about me on their website. Every other website with my personal info was easily able to verify my identity and delete my data within the same day. Truth finder is deceitful, greedy, and engaged in coercive fear tactics that encourage users to pay to see the salacious results they promised.

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ****** *******, ID: ********.

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  We were able to locate a background report and validate ****** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support 
  

  
  

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******, 

  This response is in regards to the consumer complaint from ***** ********, ID ********.  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  In order to suppress Ms. ********* background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  Ms. ********* request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support
  

  
  

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said I would have unlimited access to all information available to even the darkest deepest governmental agencies. That was a lie from the start. I was falsely led to believe I could see my own criminal record which was another **** lie. I just want my money back because their false advertising led me to believe they were telling the truth. But they actually were not. They led me to believe a lie.

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******* *******, ID ********.
  

  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  

  Lastly, we have cancelled and refunded ******* Godfreys account back to the payment method used to enroll, and no further charges will be incurred. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal information aggregated all together on this website. They off an "Opt-Out" option, wherein you must provide the link to your record. However, you must search for yourself, sit through a lengthy "loading" process, and then when you finally get to the end, the only way you can get to the direct link is to PAY for the record.I just want my information OFF of this site. It places in direct danger due to my previous job. Please REMOVE my information and stop trying to scam people by making them sit through false loading pages, just to try and essentially make them PAY to be removed from your site.

  

  Business Response

  Date: 02/27/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. TruthFinder does not charge for the removal of individual reports from our site. Our support team is available to help with report removal requests. 
  
  Ms. ********* background report has been previously removed. We have also removed her email address and phone number from our website. 
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I last used Truthfinder's website in July of 2024. I canceled my account that same month, and have only just notice that I have been charged $28.33 each month since July 2024 despite cancelling the account. I reached out to them to request a refund, because I believe I have been charged erroneously. I received two responses informing me that they would not receive a refund and that they have not charged me at all since April of 2024. I would like a refund of $198.31, which reflects each erroneous charge after July of 2024, which they claim to not even have a record of.I am currently attempting to request a list of transactions from ****** because ****** does not allow screenshots.

  

  Business Response

  Date: 02/27/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We were able to locate multiple accounts under ******** ***** information. The first account was created using the email address ******************** and has been canceled as of April 8, 2024.
  

  The second account was created under the email address *************************** We have now cancelled this accounts memberships and refunded ******** ***** account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well my mom ******* Ann ******** has been dead since Sept 24 1990 her. Parents my grandparents are as well. Then I see that about the *** watch list. I find all to be very disrespectful to the dead. My mom is not in her 80s and my grandparents are not over 100 yrs old I can write you a letter and go into great detail. People search had no problem in removing anything

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ********, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data.
  
  During report searches, customers might encounter a graphic indicating an individual, such as yourself, is on a 'Government Watchlist'. The 'Did you know?' section explains that if a searched individual's name appears on a government watchlist, derived from federal or other government sources, the report will include those details.
  
  We have located background reports for ******* *** ********, ****** ******, and ****** ******. Based on the information provided in Ms. ****************** complaint, we have validated her request. We will proceed with suppressing these reports in accordance with her request and our Terms.
  
  This request to remove the background reports from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  
  
  
  

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** Lynne **************************

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested for Fast People Search site and Truth Finder to delete my personal information! This is against my constitutional rights of privacy!

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ********, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ********* background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Ms. ********* request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** your business, I just explained my problem for 15 minutes and you cant afford a website that works properly because you are a want to be low rent union. But youre a joke. You make it difficult to actually report bad business and you take money to prop up bad business. And one day, Karma with a capitol K, will knock on your door. Might bang your wife too. Depends on how much of an a****** you actually are. And how bangable your wife is.

  

  Business Response

  Date: 02/25/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** ***, ID ********. 
  
  Wed like to provide Mr. *** with assistance and ensure he has the best possible experience with our service, but were unclear what the issue is based on the information provided.
  
  We're committed to ensuring Mr. ***** satisfaction and providing excellent service. To do so, we need more information about the issue he's encountered. Please provide further details so we can work towards a resolution.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification that TruthFinder, an online data aggregator, was disseminating my private information. I have followed their prescribed procedures to suppress this data. As a retired law enforcement officer with 28 years of service, the dissemination of my personal information, including my phone number and address, by TruthFinder presents a significant risk of retaliation from individuals I previously apprehended. This constitutes a serious breach of my privacy. Truthfinder needs to be held accountable for putting a dollar amount on my life.Sincerely, ******* ****

  

  Business Response

  Date: 02/20/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ***** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms. We also removed his address, phone number, and email address that he provided to the BBB.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

  Customer Answer

  Date: 02/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just remove my information. No questions. No shenanigans. When a consumer sends an opt out request, you must comply. But you didn't do it. I will ask one more time.

  

  Business Response

  Date: 02/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ***** *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support