Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TruthFinder due to their failure to honor a suppression request regarding my personal information.I submitted a request through the appropriate channels to have my personal information suppressed from their website. I also followed up with emails to their support team to ensure the request was being processed. Despite my efforts, and despite their acknowledgment of the request, my information has not been removed or suppressed from public view.This lack of follow-through is not only frustrating but also concerning from a privacy standpoint. I believe I have taken all reasonable steps to address the issue directly with TruthFinder, but to date, there has been no meaningful resolution.I am requesting that TruthFinder fully remove or suppress my personal information from their website and confirm in writing that this has been done.

  

  Business Response

  Date: 04/28/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ********* *******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate an additional background report and validate ********* ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 
  
  

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  Thank you for your assistance! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue start April 3rd. It involves other businesses that work together in order to steal money and does bait and switch. I went to Radaris to get a person's information. When I was sent to Truthfinder and paid there feet and was unable to get the report as they claimed they didn't have it. Then I told them about radaris sending me I was then told they no longer associated with them. I've tried to cancel and told them they was a scammer. 4 OTHER PEOPLE DID THE EXACT SAMETHING I DID AND WAS DONE THE EXACT SAME WAY ON MULTIPLE DIFFERENT PROFILES. TRUTHFINDER IS STILL trying to collect *****april 9th,April *****th & the 18th. After I canceled. THEN to be told they don't guarantee there service that they can't control what is seen and unseen. I paid for a service they showed me they had then it doesn't show unless you pay more to try another part of the service that's to be included already. You can pay even more for them to investigate what they showed you and disabled the report.

  

  Business Response

  Date: 04/22/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from Coral *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Coral Reeces expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CANCELED MY SUBSCRIPTION BECAUSE I WAS CHARGED FOR A MEMBERSHIP THAT I COULDN'T EVEN USE, AND I WAS DENIED A REFUND. I WANT MY FULL REFUND BECAUSE I REFUSE TO PAY FOR SOMETHING I CANNOT USE

  

  Business Response

  Date: 04/21/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** *****, ID ********* 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We were unable to locate any prior refund requests from Ms. ****** After reviewing the details of her account, it is unclear why she was unable to use the services.
  
  The subscription was canceled on our website on April 19, 2025. We have refunded ******** Currys account back to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 04/21/2025

  MY BANK STATES NO REFUND WAS ISSUED

  

  Business Response

  Date: 04/22/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** *****, ID ********. 
  
  We've confirmed that Ms. ******* TruthFinder account was fully refunded via ****** yesterday, April 21, 2025. Please allow 3-5 business days for ****** to process the funds.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  
  

  Customer Answer

  Date: 04/24/2025

  I RECIEVED IT THANK YOU
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defamation/Extortion based on innocent until proven guilty.

  

  Business Response

  Date: 04/21/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from 23224253. 
  
  Thank you for forwarding this concern to us.
  
  At TruthFinder, we take all customer feedback seriously and strive to provide accurate, publicly available information in a responsible and transparent manner. Based on the information provided in this complaint, it is unclear what specific action or resolution the complainant is requesting. We want to assist, but we would need more detail in order to fully understand and address the concern.
  
  We encourage the complainant to reach out to our Customer Support team directly so we can better understand the issue and offer appropriate assistance. Our team can be reached by phone at ************ or by email at ******************************** Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website refuses to comply with opt-out rules and saying I need to get a court order to remove sensitive information about my children under 18 years old. My youngest is under 13 and COPPA gives me rights to protect his information. Im afraid for my childrens safety as they do not have social media but these websites are putting them out there.

  

  Business Response

  Date: 04/16/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from Aonuu ***, ID ********.  
  
  Weve reviewed the complaint and can confirm that the website shown in the provided screenshot is not affiliated with TruthFinder. It appears to be a third-party site that we do not operate or control.
  
  Based on the information included in the complaint, we can also confirm that Aonuu *** has not yet accessed TruthFinders ****************** to begin the suppression process. We care about consumer privacy and are committed to helping individuals control the visibility of their public data. The ****************** allows users to limit access to their report while also preventing misuse of this functionality.
  
  To exercise this right, Aonuu *** may visit *************************************************, click ************************** and then select Manage My Suppression Rules to complete the request.
  
  TruthFinder does not knowingly collect or display information about minors. If the consumer believes any content on our site pertains to her child, we encourage her to contact us at ******************************* with both a screenshot and the relevant URL so we can promptly investigate and take appropriate action..
  
  Aonuu Lius request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  
  
  
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this website to take down my information off their website numerous times. Somehow they keep putting it back up. My record was expunged through the court system meaning its not there but somehow they keep putting it back up even after Ive emailed them. I want my info taken down from their website or Ill have to get in touch with my lawyers concerning this matter

  

  Business Response

  Date: 04/16/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ***** *****, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to complete their request, we need them to submit a copy of the expunction records to our email, ******************************** Please keep in mind that we do not remove *** offender location data and that their name could still appear as a possible relative or associate in another individuals background report. Please provide the requested documents to the email, ******************************* in order to complete this request.  
  

  ***** ***** request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/17/2025

  I have sent in the necessary paperwork of expungement yesterday around 9am & there is no response from them so as of now I dont accept their response. Hopefully theyll fix their illegal use of my information as the next step is a lawyer for slander

  

  Business Response

  Date: 04/18/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** ***** #: 23211408. 
  
  We confirm that we have received Mr. ****** request to have certain records suppressed from the TruthFinder website. We gather data for our reports from various public channels, such as local county courthouses, census bureaus, and other public information sources. We do not supplement or add to the public information we compile into our detailed reports.
  
  The following reports have been suppressed from the TruthFinder website:
  
  ***** *****
  *******, *******;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Mr. ****** request to remove this information from the TruthFinder website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, ************, ********************, and ************.
  
  Additionally, the expunction information Mr. ***** submitted has been escalated for removal.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website asks for tons of personal information and takes half an hour to show a simulation of checks that actually occur much faster and does not tell the user the results will cost them until a bulk of personal information and time have been spent on the app. This is intentionally poor communication, trapping a user in negative UX and making them believe they will receive an answer without registering for a paid service.

  

  Business Response

  Date: 04/16/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** *********, ID ********. 
  
  While we could not locate an account associated with the complainant, we take their concerns seriously and appreciate the feedback. TruthFinder aims to provide access to public records in a user-friendly and secure way while maintaining transparency and user trust.
  
  We understand the frustration with the time spent during the report-building process. This preview sequence is designed to help users understand the types of information that may appear in a full reportnot to delay or mislead. That said, we recognize it may feel lengthy to some visitors, and were actively reviewing ways to improve the experience.
  
  To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my deceased parents' and my husband's personal information removed from truthfinder. I am the executor of my parents' estate and I'm following through with handling their personal matters. As per my husband's request, I am also assisting him with removing his info from online. The removal of such info from all other companies, similar to truthfinder, is not this difficult. I am having to jump through hoops to remove this info, which ultimately also links my name as well, exploiting my own personal info, which I try very hard to keep off the web. I should not have to submit more personal info, like my driver's license, to have this info removed. I should be able to speak with someone on the phone about personal info, but this is not an option. They did not have to jump through this many hoops to obtain and post my personal info, why am I having to jump through hoops to have it removed. This is unacceptable to me. I would like my information removed, firstly, and I would like to proceed with a complaint about truthfinder making it impossible to remove such personal information.

  

  Business Response

  Date: 04/15/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ****** *******, ID: ********.
  

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate ****** Capassos request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support 

  Customer Answer

  Date: 04/19/2025

  I was able to finally speak with a *** that did help me remove info from their database...at least this was my understanding.  I'm not sure if the info is just suppressed or removed.  Suppression is not what I requested nor am I okay with.  These companies that take people's information and put them publically online for anyone to see is unethical IMO.  There is not only info that is incorrect, so it can be misleading, and I/We did not give them my/our permission to have our info.  This kind of activity should be stopped all together.  They had info on my deceased parents out there.  This is dangerous firstly because they are no longer living to protect and monitor their public info.  They also had false income info on my husband out there.  This is also dangerous and fraud since it is false info.  With so many breaches occurring in this day and so many ways for people to obtain personal info online causing harm to others, this activity, once again should be halted.  It puts many people at risk in this day and age.  It is unacceptable.  Therefore, I am not accepting their response, and if they did not completely remove this personal, incorrect info, I would like them to do so.  I, once again, am not okay with it being only suppressed.  I work hard and pay money to have my personal info off the web and they counter it and for what good reason?  I have not checked the records as of yet, but I will to determine removal.

   

  How do we stop this activity??

  

  Business Response

  Date: 04/21/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ****** *******, ID: ********.
  

  At this time, we allow all consumers to easily set suppression rules for TruthFinder and other sites operated by its sibling entities. This service is free, and provides the easiest, most thorough mechanism available to prevent your information from being shown to others using our site. Note, however, that suppressing their information on our site does not affect whether the information will be available from other sources, including the third-party sources of the information. Our suppression tool can be accessed at *****************************************************. If theyre looking to exercise their right to delete user information, please visit our privacy center at *************************************************. Those rights apply to information that we collect and maintain about our users, such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types, and the pages users visit while using our sites. A ****** description of user information and how it is collected, stored, and used can be found in our Privacy Policy at **************************************************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025 DBA "PEOPLECONNECT' ********* miner and reseller of people's private lives and details of property and personal identifying information should at least get it right instead of publishing misleading and false information. It provides stalkers with all the information they need to invade lives with destruction and is why I PAY a hefty annual subscription to a privacy company to keep my information out of the hands of people who don't respect TRUTH or Privacy. I was forced to give ************* all my identifying current information to opt out of their theft of my personal information. This company is responsible for *************************** and many other data miners who will not honor removal request from the company I pay to protect my privacy. So they have me listed under all their sites, littered with incorrect information, associate names I've never known or heard of and could be very shady people for all I know and lists all my other personal information. They forced me to give them all my current information under their OPT OUT requirements only to see it reappear strewn about the internet on all their other shady sites. There are absolutely no public records connecting me to anyone living yet they have no problem fabricating fictitious names with links to individuals never heard of with generic profiles all linked to my name. I have made all the proper requests to my Privacy Manager only to be denied and forced to deal with TruthFinders and their equally shady co-conspiritors. Again, providing all information to complete opt out only for them to relist it. It's all a game to gather your information and profit off of your privacy violations. It's extortion only you never get what the extortioner promises after meeting demands. How these companies exist in a decent society is beyond me.

  

  Business Response

  Date: 04/15/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******** *****, ID ********.  
  

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were unable to identify a report or validate their identity based on the information provided.  
  

  If they are able to locate the result corresponding to them on one of the sites, please take a screenshot of that result and email it to us. Also, please provide other email addresses, physical addresses, or phone numbers that they may have used to help validate their identity. That information will only be used to process their request. 
  

  Bradford Poseys request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise concerns regarding the deceptive and unethical business practices of TruthFinder.com. I recently visited their website to access publicly available information and was led through a lengthy, multi-step process that took approximately 15 to 25 minutes of my time.Throughout the process, the website collected personally identifiable information (PII) about both the individual I was searching for and myselfwithout clearly disclosing that a fee would ultimately be required to access the results. Only after the extensive process was completed did the site reveal that payment was necessary, despite implying that access to public records was free or at least viewable after providing the requested information.This kind of bait-and-switch tactic is not only misleading but also highly unethical, particularly given the sensitive nature of the information collected. As a ***************************** Security Professional (CISSP), I find TruthFinders conduct especially concerning. It violates foundational principles of information security such as transparency, informed consent, and data minimization. The collection of personal data under misleading pretenses raises serious privacy and ethical red ******** is troubling that such a business currently holds an A rating from the Better Business Bureau. Awarding high ratings to companies using manipulative marketing and non-transparent data collection practices erodes public confidence in the BBB as a trusted consumer protection resource.I respectfully urge the BBB to:1.Investigate the business and consent practices,2.Reevaluate their rating in light of these practices, and 3.Require prominent disclosure of fees and data use before any information is collected or a consumer is led through a time-consuming process.I am submitting this complaint not only on my own behalf but also in support of consumer protection and data ethics.

  

  Business Response

  Date: 04/15/2025

  Dear **** *****,
  
  This response is in regards to the consumer complaint from *** *****, ID NUMBER. 
  
  While we could not locate an account associated with the complainant, we take their concerns seriously and appreciate the feedback. TruthFinder aims to provide access to public records in a user-friendly and secure way while maintaining transparency and user trust.
  
  We understand the frustration with the time spent during the report-building process. This preview sequence is designed to help users understand the types of information that may appear in a full reportnot to delay or mislead. That said, we recognize it may feel lengthy to some visitors, and were actively reviewing ways to improve the experience.
  
  Searches on TruthFinder can be initiated at no cost, but access to full report details does require a paid membership. All material terms are presented in accordance with applicable laws, including clear disclosures at the conclusion of the search process.
  
  Regarding the mention of personally identifiable information, TruthFinder does not require users to create an account or submit payment to explore the platform. Limited search inputs, such as names or locations, are used only to generate temporary on-site results and are not retained for future use. All activity is governed by our posted Privacy Policy, **************************************************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 04/15/2025

  While I appreciate the companys acknowledgment, their response fails to address the core concerns I raised and instead deflects with generalized assurances.
  
  1. Deceptive User Flow
  ********************** claims their preview sequence shows what may appear in the report. In practice, users are led through a prolonged, gamified process implying free accessrequiring repeated confirmationswithout disclosing upfront that a fee is mandatory. Calling this user-friendly ignores that its a textbook bait-and-switch. A transparent service would clearly state, before collecting data or time: You will need to pay to see any results.
  
  2. PII Collection Without Informed Consent
  TruthFinder says they dont retain user inputs. That sidesteps the real issue: they collect and process personal data (e.g., name, location, browser/device info, email) without clear upfront consent. Referencing a privacy policy is not a substitute for transparency or affirmative user agreement.
  
  3. Ethical Concerns and Misleading UX
  The complaint is not about durationits about misleading prompts, anxiety cues, and a false sense of discovery that ends with a paywall. Time is extracted under false pretenses. Ethical data practicesespecially in industries using APIsdemand faster, more transparent delivery. Their approach violates ethical UX standards and betrays user trust.
  
  As a ***************************** Security Professional (CISSP), I find TruthFinders model incompatible with best practices for informed interaction and data ethics.
  
  I do not consider this resolved.
  I request that:
  - BBB reevaluate their rating based on these practices;
  - TruthFinder add clear, early-stage fee disclosures;
  - The company respond to the ethicalnot just legalissues involved.
  

  

  Business Response

  Date: 04/16/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from *** *****, ID ********. 
  

  *** Ketchs right to delete request is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types, and the pages users visit while using our site. 

  If *** ***** is registered as a customer with that email address, they will receive an email instructing them to log in to complete their request. The action is taken to protect the account, as deleting ********* will result in account deletion and the cancellation of all associated subscriptions. If ********* exists for the provided email address and it is not linked to a customer account, an email will be sent containing a link for identity authentication. Upon authentication, an email will be sent to confirm the completion once processed. If ********* for the provided email address is unavailable, an email confirmation will be sent to them. We will still retain member information as required to fight fraud, enforce our billing agreements, use as evidence in legal matters, in system backups, or otherwise where necessary and legally permitted.
  

  Please note that this right to delete ********* does not extend to the publicly available information that ******** gathers for producing reports available on the website. To exercise those rights concerning the public data, kindly utilize this link: ************************************************* in the section labeled *********** Tools.

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/21/2025

  Thank you for the update. TruthFinders latest response once again fails to address my original complaint and instead misrepresents it as a request for account deletion or data removal, which it was not.
  
  To clarify:
  My complaint is about deceptive and unethical user experience practices, not a request under data privacy law. At no point did I request account deletion. Their reply is not only off-topic, but also further evidence of the companys inability or unwillingness to acknowledge consumer concerns.
  
  They continue to ignore the core issues, including:
  - Lack of early-stage fee disclosure, despite leading users through a lengthy process that strongly implies a free service.
  - Collection of personally identifiable information (PII) under misleading pretenses, without informed consent, and hidden behind legal fine print.
  - A manipulative, emotionally-charged user flow designed to extract time and data before suddenly introducing a paywall.
  
  This response from TruthFinder is not only evasiveit is completely unresponsive to the original concerns regarding transparency, ethics, and misleading business practices. As a CISSP, I stand by my assessment that their conduct is inconsistent with standards of ethical design and data privacy best practices.
  
  I do not consider this complaint resolved, and I again request that the BBB reevaluate their rating of this company accordingly.
  
  Sincerely,
  *** **** *****
  ***** ***************************** Security Professional