Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intelius.com has 8 locations, listed below.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time I've had to request the removal of my personal information from Intelius. I'm frustrated with finding my name, home address, phone numbers, and email addresses on ******. It's alarming that they have seven profile pages about me. I demand that they immediately remove all these profiles containing my personal information, as they are jeopardizing my safety. Here are the **** for which I am requesting removal:****************************************************** ****************************************************** ****************************************************** ****************************************************** ****************************************************** ****************************************************** ******************************************************

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ****** *********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Intelius, a company I recently discovered is selling my personal information on their website without my knowledge or consent. I became aware of this issue through an alert from ******, which flagged that my personal details were being publicly listed by Intelius.I take my privacy very seriously and have never authorized Intelius or any related entity to collect, use, or sell my personal information. This action is a direct violation of my rights and raises significant concerns about the misuse of personal data.I kindly request that you assist me in ensuring the following actions are taken by Intelius:1. Immediate Removal of My Personal Information: Intelius must remove all my personal details from their database and any associated platforms.2. Confirmation of Compliance: Intelius should confirm in writing that my information has been permanently deleted and is no longer accessible on their systems or third-party platforms.3. Explanation of Data Acquisition: Intelius must provide an explanation of how they obtained my information without my consent.I am confident that your intervention will help facilitate a swift resolution to this matter. I trust that Intelius will comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) or similar legislation that protects individuals' personal data.Thank you for your attention to this matter. Please let me know if any additional documentation or information is required to assist in resolving this issue.

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress your Mr. ******* background report from appearing on *************** and affiliated  people search sites, they can access the Suppression Tool located at this link: ****************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If Mr. ***** would like to exercise his CCPA or other state law privacy rights with respect to the user data ********************** collects from him, he can do so here, ***********************************************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up as they were offering a 30 day trial.I was charged right *************** is the part of that email : If you do not cancel during your 30-day trial, your full membership will begin and you will be charged $25.11. Your membership will automatically renew every 30 days

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *****, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Our records indicate that Mr. ***** enrolled in the Unlimited Person Report Membership at a promotional rate of $12.55, which reflected a 50% discount on the first month, providing access for a 30-day period.
  
  We have confirmed that Mr. ***** successfully canceled his membership online, and no additional charges will be applied unless another purchase is made through his account. Additionally, a full refund has been issued to the payment method used for enrollment. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal information on *********, sharing my sensitive private info, sharing home addresses, emails, and cell. I tried to opt out request removal, however, was unable to do so following their link.Please remove my personal info as this exposes me to identity theft, harrasment, etc ******************************************************

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report, phone number repport and email report and validate  ***** *********** request based on the information provided in their complaint. We will go ahead and suppress all reports pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/17/2025

  i reject this response, my information still shows on your site under old phone numbers. I asked to delete all information (my whole report) under my name to include family members for privacy reasons. 
  

  please delete my report with my sensitive private information that includes addresses, phone numbers, and relatives

  

  Business Response

  Date: 01/21/2025

  Dear ****** *******,

  This response addresses the consumer complaint submitted by ***** *********, ID ********.

  We have successfully located and removed the background report and both phone numbers associated with the information provided in Ms. ********** complaint. These removals have been confirmed based on the details she included in her submission.

  The requested information has been removed from the Intelius website and applied to all public data displayed across the people search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.

  Information Removed:

  Name: ***** *********
  Phone Number: ************
  Phone Number: ************

  To ensure the removed information no longer appears on her device, we recommend clearing the browser cache. This step helps remove any cached links from previous searches. If any information still appears after clearing the cache, we encourage Ms. ********* to contact our Customer Support team via email, including screenshots and URLs of the information requiring further review.

  If there are additional questions or concerns, please do not hesitate to contact our ************* team at ************. We are available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running false advertising and ripping off consumer by providing false information and continuing interrupting your log in process and kicks you out and then tried charging me twice for my 7 day trial I want tefunded

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *******, ID ********. 
  
  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies and inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Upon reviewing Ms. ********* account, it was determined that she may have inadvertently purchased duplicate subscriptions for Unlimited Person Reports.
  
  Lastly, we have cancelled and refunded ******* Nesheims account back to the payment method used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most other complaints here, I've been unable to exercise my right to privacy because Intelius has suspiciously attached 31 incorrect emails to my information while simultaneously and correctly listing every address I've lived at for the last 20 years. because of Intelius' business practices. But it starts to make sense when you realize the only way they allow you to exercise your right to privacy is by entering an email that they've attached to the record. The personal information that Intelius is displaying is being used to harass me and my safety is at risk. The fact that they've created a system that prevents people from protecting their privacy so that Intelius can turn a profit seems pretty unethical. I want my information removed from your website and I want you to stop re-publishing every few months. If you fail to do that and I end up harmed as a result then I guess this complaint will serve as a formal record of what's occurred.

  

  Business Response

  Date: 01/09/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ******* ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************************************** ******************************************** These two websites are actually operated by the same or conjoined companies. The first advertises that they offer the service for free but then when you click the link (they paid to have sponsored on ******) it redirects you to a site with the exact same design, exact same mechanics and exact same claims of authenticity as the 2nd site. After entering your email your name and answering if you live there or not, they then redirect you to the same payments service page as the other and say you can have a7 day trial for a few dollars and then it's ***** a month which is extreamly high. Unreasonably high actually considering you can get Gemini ai advanced 2tb of ****** 1 storage and tons of other perks that will equally (if not greater)provide the requested informative in addition to resources to aquire deeper and relative information. Searching the site map links provided no resource for free services or free information that couldn't be obtained from zillow or any other property/retail sites. This is just absurd that they can get away with this and the lengthy time between user input of information and returned results is suspicious. Their reviews through multiple channels have indicators of being fake and scripted as they are mixed with many 1 start detailed, customized and more genuine reviews on the horrible nature and quality of the sites and even mention of the 5 star reviews being fake and flooding the review board. Here is a link to the search query and result. *********************************************************************************************************************************************************************************************(**********)&ved=2ahUKEwj59bLFlOeKAxUJHzQIHQ-9LQYQmoICKAB6BAhiEAE&biw=412&bih=759&dpr=3.5

  

  Business Response

  Date: 01/09/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** K, ID 22786479. 
  

  To clarify we are Intelius, a different company from PublicRecordReports and PropertyFocus.
  

  Intelius is an online people search engine that compiles info from millions of public records, including information provided by state and local governments. Because each state has different policies that govern access to public records, it can be difficult to find certain public record information on your own. Intelius streamlines the process, gathering the information in one easy search. When you run a new search, public records can be pulled from multiple data sources, and when available, this information is then compiled and displayed in a single, easy-to-read report.
  

  We strive to provide our members with available public record information in our person reports following an extensive search. This information may include names, aliases, phone numbers, address histories, possible relatives, criminal or traffic records, *** offender information, and social media profiles. We do not create or add to the information we obtain. We simply display the available public record information.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/10/2025

  .My complaint is that they are advertising their product services for free. They are not, they also both asked for a lot of personal info before they make you wait an awkward amount of time right after collecting all the info from you and  just before the payment portion of th3 report. There is no resource for free services other than the "sponsored" search ad. The answer they provided you did not address the concerns I mentioned other than tune entanglement  of the two similar companies. Also, why has the other company not responded?

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *, ID 22786479.
  
  To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, ************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.
  
  Additionally, as stated previously, we are Intelius and therefore not affiliates with the websites Ms. * is referring to in her attachments.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I requested that my information be suppressed from appearing on Intelius' website. At first, they did. But now, when I search my phone number, my name and full address pop right up. I am the victim of identity fraud and these services only make it easier for the crooks to steal more from me.

  

  Business Response

  Date: 01/06/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently learned from Norton 360s privacy monitor that I need to manually delete the data collected without my consent from a data broker named Intelius. I contacted Intelius about this data, which I then learned cannot be deleted because Intelius prevented the delete of my data, which Intelius collected, through hiding it with phone numbers and emails which do not relate to **** then sent an email to Intelius support where they said they cannot find my data, although the truth is, my data is located within the organizations they said they cannot find it. In this, Intelius has a policy of collecting more data, by registering emails, street addresses, and social security numbers, without consent, in order to release the data collected. These lies made by Intelius violate the privacy of individuals, along with the notion of violating the US Constitution, by collecting data without consent and without merit. The lack of responsibility by Intelius to delete the data they collected, and claim they do not recognize the individual who requested the deletion of the data in their system violates conduct of organizations in response to the customers they are serving.I would like this to be resolved easily through the complete, and utter deletion of my data collected by the data broker, Intelius, Intelius to not collect my data, without consent, for the rest of all eternity, and to rectify the organization's irresponsibility to lying to the general public of the data and the lack of resolve and clarity to removing their data from Intelius's systems.

  

  Business Response

  Date: 01/03/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** **********, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate **** *********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **********
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have found my personal information on Intelius' websites and 37 of their affiliate businesses. When I attempt to request deletion, I am unable to, as they only have listed old phone numbers and emails to which I no longer have access. I was directed to email ***************************** I sent an email on Sept 9, 2023 and have never received a response. I sent a follow up on Jan 2, 2025 and still have not received a response.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *****, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** Browns request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****