Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 176 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** *************************** is a birth child that has stolen my identity Im from ********************* and she has been doing this since 12/03/23 Ive called police every single day and filed 4 different protection orders against her and shes got family members playing in with this crime jiggling my personal information is not a game ACP FEAUD CONNECTIVITY IS HER FIRST CHOICE ************ Account holder ************ *********************** my nephew ************ they think its funny to slander my name across the internet and yes I have filed a consumer complaint against *************************** for adult abuse through the ago.mo.gov and would appreciate security on my name until she is arrested for this crime yes Im moving forward this has drained my mental and Im tired of her using my name!
Business Response
Date: 07/23/2024
Dear ********************************
This response is in regards to the consumer complaint from *************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone report for phone number **********. The removal process takes between 24 - 48 hours to be completely removed from our website.
If ************************* is possibly receiving fraudulent Intelius charges, we were unable to identify an account using the information provided. In order to meet ***************************** expectations, we request the following information:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Operating out of CA this company is subject to CCPA laws but refuses to comply.Customer service refuses to delete my data. All of my personal information is collected under a profile that has a different middle initial than my own, with my own middle initial listed as an 'alternate name'. This profile includes my email, my family members, current and old phone numbers and addresses. Their automated online system for identity verification and deletion/suppression of personal data does not work, and the ** department refuses to engage in any sort of human dialogue, simply copying and pasting identical messages.Business Response
Date: 07/21/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
If consumers elect to suppress their information, they must verify their identity to guarantee that it corresponds with the record. We were able to locate a report and validate ********************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
********************************* request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have found my information, again, all over intelius. I can see listings under *********************** ******, *********************** ******** and *******************************. I wrote intelius that I CANNOT use the address suppression tool as it is a violation of the Address Confidentiality Program for the state. My information it appears was never pulled after my last complaint. My confidential address with the WA secretary of State is listed along with all my other addresses. At least their information is accurate. Please as a victim of stalking remove this information. I will not agree to the terms of service of the suppression tool. Because I cannot divulge more information to remove obviously visible information.I have enclosed screenshots from google.Thank you so much *********************** ******Business Response
Date: 07/26/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have reviewed the screenshots and prior correspondence that **************** has provided and can confirm that the information has been removed from our database. If **************** is still seeing her information displayed, we ask that she clear her browser history and cache and cookies on her device used to ********************** her information as information can continue to appear despite being removed due to being stored within the memory of the browser. If **************** is still seeing her information after clearing her cache and cookies, we ask that she please provide us with the links and screenshots of the information found.
Furthermore, we were unable to recreate the information displayed in the web search screenshot provided. If **************** is still seeing her information when performing a ****** or Bing search, we ask that she please provide us with the link and search criteria used to generate the details displayed.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:07/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/10/2024, I emailed Inteliis.com requesting to have all profiles associated with my name removed from the companys database, as well as all of its affiliated websites. I informed Inteliius in my email that Ive been the victim of stalking, cyber harassment, and have been receiving repeated death threats for the past *************************************************** how to suppress my profiles from its website. I followed the instructions and when I got to the final stage of submitting my request. I received a message stating that no records were found matching my name in its database. I started the process over a second time clicking the link provided to me in an email from Inteliius. Both times yielded negative results. I informed Inteliius in my initial email about whats happening to me and how it is causing me distress and to have suicidal thoughts. After two unsuccessful attempts to suppress my public profiles from its database, and all its associated websites bearing my information, I sent a second email detailing the negative results and my email has been ignored. My cyber bullies are purchasing my personal information from Inteliius, and its affiliated websites to continue to keep track of me to inflict more distress upon me emotionally, physically, and mentally. I feel my emotional and mental wellbeing is at stake without Inteliius handling this issue respectfully and urgently.Business Response
Date: 07/14/2024
Dear ********************************,
This response is in regards to the consumer complaint from *********************************, ID ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ************************************* request based on the information provided in her complaint. We will go ahead and suppress her public information pursuant to her request and our Terms.
Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
************************************* request to remove her information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I clicked on to the the business is Page I did not get any services from this business I was charged a 3.99 fee and then subsequently and 95 cent fee before I blocked them and they have continually been trying to take out almost $40 back to back on my account.Business Response
Date: 07/11/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded ****************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:07/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They refuse to remove my family's information. Over the last 2 years we have been attempting to get our information permanently removed and have had zero progress. We've used their Fake 'Suppression tool" which doesn't pull the proper results to suppress. We've also been in contact with the privacy team, as well as customer support numerous times. Shall an Attorney General Correspondence be necessary, please let us know. *******************************, *******************************, ************************************************************************** suppress and delete all Info that is found here INCLUDING NAMES, PHONE NUMBERS, ADDRESSES, RELATIVES, AND EMAILS : *************************************************************, *************************************************************, *************************************************************, *************************************************************, *************************************************************, ***********************************************************************************, ***************************************************************************************, ***********************************************************************************, *******************************************************************************************, *******************************************************************************************, ***************************************************************************************, ************************************************************************************,Business Response
Date: 07/07/2024
Dear ********************************,,
This response is in regards to the consumer complaint from *******************************, ID ********.
We have removed the following phone numbers as per *********************************** request: **************, **************, **************, **************, **************.However, the last seven links included in *********************************** complaint lead to error pages. ******************************* should contact Intelius' customer support team via email at [email protected], providing the *** and screenshot of the specific result that pertains to her background report, as well as any additional email addresses, phone numbers, or physical addresses that she wishes to suppress.
Additionally, to prevent *********************************** family's publicly available information from appearing on Intelius.com and related people search sites, they must use the Suppression Tool, which can be found at *********************************************************; They will need to provide and validate some identifying information first. This is required so that we can match their information to a corresponding record and ensure that they are the subject of that record. The Suppression Tool is intended for personal use only and is made available at our discretion and in accordance with the applicable Terms of Use.
*********************************** request to remove her information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/07/2024
Hi there,
Thank you for your response, Intelius!
As stated, the suppression tool does not pull-up the correct profiles in order to properly suppress our data points.
We have added ALL phone numbers, emails, addresses, and name variations to our profiles and the tool still does not pull the correct profiles.
The remaining data points needing suppression are as follows:
****************************
*********************************************
*************************
************************
************************
************************************, MN
Thank you!
Business Response
Date: 07/07/2024
Dear ********************************
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
It's been confirmed that all the reports listed in *********************************** complaint have been successfully suppressed from the Intelius website per her request and our terms. The removal process takes between 24 - 48 hours to be completely removed.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link between the device used for conducting the searches. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
*********************************** request to remove this information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please consider this complaint resolved.Big thanks to the BBB for helping facilitate a resolution to this matter
Regards,
*******************************
Customer Answer
Date: 07/16/2024
This would be a follow up to Complaint #******** as the business has not finished the job as stated in their last message. I have also reached out to their support team as they requested almost 10 business days ago now with no response. Our email addresses are still returning results and showing our data. We've attempted their "Suppression Tool", as well as reaching out to support twice with no luck. they don't seem to respond. Emails needing removal: **************************** *******-******************** ************************ ************************* ************************Business Response
Date: 07/19/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
We have removed all email address reports listed in *********************************** complaint. The removal process takes between 24 - 48 hours to be completely removed from our website.Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at [email protected], supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Regards,
*******************************
Initial Complaint
Date:07/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This will be the third time that my personal information has appeared on Intelius. Somehow or another a new URL will pop up on ****** without explanation. Either way, I demand that they remove this URL which is doxxing my full name, phone number, email, and home address:*****************************************************/Thank you.Business Response
Date: 07/07/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
The phone numbers have been removed as per ******************************* request. In addition, it would be beneficial to clear the cache on the device *************************** utilized for the search. This will assist in removing the link from his device. If he is still able to access his information on Intelius.com even after clearing his cache, it is advised that ****************** reach out to Intelius' customer support via email at support@******************************. He should include in that email the *** and a screenshot of the specific information that relates to him.
******************************* request to remove this information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:06/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have already submitted a data suppression request using the tool. But there is one record that I cannot get removed/suppressed through the tool.record ID: ************************************ needs to be removed/suppressed because it contains largely the same information as record ID: ************************************ that I have marked as suppress.See attached images for details.I have not agreed to have this information published. Please remove those 2 records from intelius, peopleconnect, and all affiliates.Business Response
Date: 07/01/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ***************** request based on the information provided in her complaint. We will go ahead and suppress her public information pursuant to her request and our Terms.
Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
***************** request to remove her information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************
Initial Complaint
Date:06/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has very slow customer service. I paid once for their background report, after weeks of waiting- I finally received the report I paid for. Now (a month later), I was just charged again ($25.11) which would make it appear that they signed me up for a subscription, which I never signed up for. I want my $25.11 refunded and to never be charged again.Business Response
Date: 07/01/2024
Dear ********************************,
This response is in regards to the consumer complaint from ****************************** ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
To access the services and obtain a report, ***************** must first log into their account by visiting ********************/login. The user's username will be the email address they used to create their membership, and the password will be the one they entered upon creating their account. If ***************** does not remember their password, they can click on the "Forgot My Password" link on the login page or get in touch with us to have their password reset manually.
We have cancelled all memberships and refunded ************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:06/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have already submitted a data suppression request using the tool. But I have found potential data at intelius' site zabasearch.com and have no way to request removal.Please remove the following 2 records from intelius and all of it's affiliates.URL: ******************************************************************************** attached 2 images for records to remove.Business Response
Date: 06/28/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
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