Complaints

This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextGen Leads LLC

  701 B St Ste 1255 San Diego, CA 92101-8187

  
• 

  NextGen Leads LLC

  2970 5th Ave Ste 320 San Diego, CA 92103-5995

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were on the **** website looking for health insurance when we got forwarded to **************************. After putting in zipcode and phone number this company which is the same as Nextgenleads started calling hundreds of times and sending hundreds of texts which are still coming in. I reported this to the ***, asked First Quote Health to stop on their ******** page, and am at wits end on how to stop them. I am not able to reach a person when I call. Is there anything that can be done?

  

  Business Response

  Date: 12/11/2024

  Hi Jonas, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If the calls do continue after 48 hours, please make sure to ask companies contacting you to add you to their own Do Not Call (DNC) list. 

  Best, 

  ****
  
  

  
  

  Customer Answer

  Date: 12/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to get an insurance quote from this business. The website stated putting my phone number as the last step to viewing the quotes. Instead within 30 seconds of sharing my phone number with this website, I got immediately redirected to multiple other scam websites and now my phone wont stop ringing. Be smarter than me, do not trust this scam company.

  

  Business Response

  Date: 12/04/2024

  Hi ****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it

  Again, I'm sorry for the frustration this has caused you.

  Best
  

  ****

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I simply tried to get a quote about health insurance as a newly pregnant person and they have been calling me nonstop even though I told them I dont have time to speak right now. I thought i was entering my information into a legitimate website but theyre brokers who want to sell you insurance. Not affiliated with any NJ healthcare organization at all. And theyre rude when I ask them to stop. Literally harassing me.

  

  Business Response

  Date: 12/02/2024

  Hi ****,
  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  
  Again, I'm sorry for the frustration this has caused you.
  
  Best,
  ****
  
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/2024 I was browsing looking for insurance quotes. I fell victim to looking for insurance with NextGen Leads. I immediately began receiving hundreds of spam calls all through this night and all today 11/25/2024. This is unexceptionable. My personal identity has been violated. I have had no sense of peace due to your failed system. The brokers or whoever they sent my information to are very pushy, harassing and downright rude and walk to line of criminal. They interrupted my sleep, and they are now interrupting my work day. I have attempting to contact you 4 times by phone and have left 2 voicemails regarding this and received no response. I need to be opted out and these spam calls and emails need to stop immediately. Im in fear for my safety, the distracting phone calls and emails are interfering with my manual labor job. Your website doesnt highlight how someone can prevent this from happening. And it does not give clear instructions on how to remove myself from being contacted. This is very misleading and disappointing at best. Im now fearful my information is being sold to fraudsters. I cant trust this company.I need this harassment to stop. Again, I feel in fear for my safety and wellbeing.

  

  Business Response

  Date: 11/26/2024

  Hi *****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,
  

  ****

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have spammed me with almost 50 spam calls per day even though I am on the do not call this. Their agents also refuse to put me on the internal do not call list.

  

  Business Response

  Date: 11/22/2024

  Hi Rjeid,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 11/20/2024 I input my contact information into what presented itself as a state health insurance vendor. I wanted to compare health insurance quotes, but once I realized this was a private company selling information, I left the page and did not accept the terms of contact to get the final quote. Despite this, I have received non-stop spam calls and texts from their marketing partners, with no way to remove my information. I would like all contact from NextGen Leads LLC or any of their current or future marketing partners to stop immediately, and for my personal information to be removed from their lists.

  

  Business Response

  Date: 11/22/2024

  Hi *****, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday evening I visited a website disguised as a state health insurance vendor (**************************) and provided my contact information in several different forms that all linked back to each other. Assuming this was some bug with the site, I continued to fill out the forms. One of these forms required the acceptance of a privacy policy. On the second time filling out that form I read the fine print more closely and discovered that I had agreed to allow the company to provide my information to their marketing partners. Despite immediately sending an email to ********************************** demanding my information be removed from their system and being told it had been removed, I have received over 60 spam phone calls and SMS messages today. I would like to no longer be contacted by NextGen Leads or any of their current or future marketing partners.

  

  Business Response

  Date: 11/08/2024

  Dear *****, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have revived non stop calls form this company and its subsidiaries for a few days in a row despite instructing them to stop contacting me every time they call. At least ***** calls a day.

  

  Business Response

  Date: 11/06/2024

  Hi ********,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

   

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to get a health insurance quote in my state and was directed to this website. Once I submitted a request for a quote with my phone and email, I received CONTINUOUS phone calls and text messages. My phone is unusable because of the number of phone calls and texts messages being received. This is absolutely absurd and no way to stop it. HELP!

  

  Business Response

  Date: 10/25/2024

  Hi *****,

  Im sorry to hear that this is happening. We were not able to locate a record in our system that matches your email address or phone number. Please provide us with the email address and/or phone number you used when filling out our form. We will then opt you out of receiving calls from us and remove your phone number from our database so that it will not be shared with any of our marketing partners going forward.

  If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own DNC list.

  Kindly, 

  ****

  Customer Answer

  Date: 10/25/2024

  I cannot accept the response from the business as stated because the BBB communication format does not allow me to provide my information to the business to add to their do not call list. I am rejecting the resolution provided by the business because the business did not give me instructions on how to respond directly with the information they need to put on their do not call list. In my initial complaint, BBB instructs me to not include personal information, therefore I did not. The information NextGenLeads needs to remove from their database is the following:

  ***** *********

  ************

  *************************

  ********************
  ***********, ** 43082

  In addition to this information, I tried uploading photos to share the timeline of how often messages were sent or calls were received but this form does not support the photo files. I can provide these photos separately if instructions on how to do so are provided. These calls, voicemails and text messages did not stop for 6 hours and are still continuing at the same rate. Again, the phone is basically unusable.

  I appreciate the willingness of the business to add my information to the do not call list. I need to have a response stating this was done and also provide an estimate for when the repeated calling and messaging will stop. Thank you for your help. 
  

  ***** *********

  

  Business Response

  Date: 10/28/2024

  Hi ****, 
  
  Thanks for providing your contact information. We were able to locate your information in our system and opt you out so you will no longer receive calls from FirstQuote Health. We have also removed your phone number from our database, have asked our marketing partners to stop contacting you, and will not share your information with any of our marketing partners going forward. 

  If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own DNC list.

  Kindly, 

  ****

  Customer Answer

  Date: 11/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in my information to their website ************************** and have been getting bombarded with spam calls since. These calls are beyond excessive and I would like them to stop. I've included a screenshot of my call history showing how many spam calls I've received.

  

  Business Response

  Date: 10/25/2024

  Dear ******,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****