Complaints
This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 114 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a complaint stating that the company that I have selected has violated the tcpa (Telephone Consumers Protection Act). I went to the site this morning looking for insurance put info in so they could contact me initially. when I got the first call I stated I had resolved what I contacted them for and asked to be taken off the contact list. I have then received 10 more calls today from this company. each time they called I restated that my issue was taken care of and I no longer needed their service and asked to be taken off the contact and call list. they refuse to do so until I give them personal information that I am not willing to give out.
Business Response
Date: 01/06/2025
Dear *****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****
Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company uses fake websites to get your contact information so they can hound you with calls trying to scam you. for the past 2 weeks i have received ************************************************************************** the first 10 times i finally had a small attitude about them calling me and the man on the phone cussed at me. THESE PEOPLE ARE SCAMMERS. do not give them any information and dont send them money. and to the employees- get a real job losersBusiness Response
Date: 12/20/2024
Hi ********,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****
Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for leads and now cannot access my account. I have left several messages with no return call. I got an email offering to help access it. None of the options they presented helped, and they were repetitive. The email responses come with a "solution" once a day, sometimes every 2 days! Can we not fix this in one day?!!!! It's been a week and I still can't access my account. I asked for a refund 3 times!!!! And have not even had that acknowledged, just another email saying, "...have you tried this, or that...". I tried everything they asked and it didn't work. So now I simply want my money back because it does me no good in an account I can't access. These leads help me generate income! And it's during Open Enrollment when everyone is looking for health insurance, so a week is significant. How many sales (income) are sitting in my account untouched due to their incompetence?! REFUND, CLOSE MY ACCOUNT!Business Response
Date: 12/11/2024
Hi *****,
Thank you for reaching out, and I apologize for any inconvenience you've experienced. We received your complaint through the BBB and want to address it promptly.
Our support team typically responds within ***** hours due to the high volume of tickets we manage daily. As you noted, it's our busy season, and we truly appreciate your patience.
Upon reviewing your account, I see that your refund was processed 7 hours ago. Please allow 7-10 business days for the amount to be reflected in your bank or credit card account.
I'll also send you instructions shortly to help you access your account.Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were on the **** website looking for health insurance when we got forwarded to **************************. After putting in zipcode and phone number this company which is the same as Nextgenleads started calling hundreds of times and sending hundreds of texts which are still coming in. I reported this to the ***, asked First Quote Health to stop on their ******** page, and am at wits end on how to stop them. I am not able to reach a person when I call. Is there anything that can be done?Business Response
Date: 12/11/2024
Hi Jonas,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If the calls do continue after 48 hours, please make sure to ask companies contacting you to add you to their own Do Not Call (DNC) list.
Best,
****
Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to get an insurance quote from this business. The website stated putting my phone number as the last step to viewing the quotes. Instead within 30 seconds of sharing my phone number with this website, I got immediately redirected to multiple other scam websites and now my phone wont stop ringing. Be smarter than me, do not trust this scam company.Business Response
Date: 12/04/2024
Hi ****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it
Again, I'm sorry for the frustration this has caused you.
Best
****Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I simply tried to get a quote about health insurance as a newly pregnant person and they have been calling me nonstop even though I told them I dont have time to speak right now. I thought i was entering my information into a legitimate website but theyre brokers who want to sell you insurance. Not affiliated with any NJ healthcare organization at all. And theyre rude when I ask them to stop. Literally harassing me.Business Response
Date: 12/02/2024
Hi ****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/24/2024 I was browsing looking for insurance quotes. I fell victim to looking for insurance with NextGen Leads. I immediately began receiving hundreds of spam calls all through this night and all today 11/25/2024. This is unexceptionable. My personal identity has been violated. I have had no sense of peace due to your failed system. The brokers or whoever they sent my information to are very pushy, harassing and downright rude and walk to line of criminal. They interrupted my sleep, and they are now interrupting my work day. I have attempting to contact you 4 times by phone and have left 2 voicemails regarding this and received no response. I need to be opted out and these spam calls and emails need to stop immediately. Im in fear for my safety, the distracting phone calls and emails are interfering with my manual labor job. Your website doesnt highlight how someone can prevent this from happening. And it does not give clear instructions on how to remove myself from being contacted. This is very misleading and disappointing at best. Im now fearful my information is being sold to fraudsters. I cant trust this company.I need this harassment to stop. Again, I feel in fear for my safety and wellbeing.Business Response
Date: 11/26/2024
Hi *****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have spammed me with almost 50 spam calls per day even though I am on the do not call this. Their agents also refuse to put me on the internal do not call list.Business Response
Date: 11/22/2024
Hi Rjeid,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****
Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 11/20/2024 I input my contact information into what presented itself as a state health insurance vendor. I wanted to compare health insurance quotes, but once I realized this was a private company selling information, I left the page and did not accept the terms of contact to get the final quote. Despite this, I have received non-stop spam calls and texts from their marketing partners, with no way to remove my information. I would like all contact from NextGen Leads LLC or any of their current or future marketing partners to stop immediately, and for my personal information to be removed from their lists.Business Response
Date: 11/22/2024
Hi *****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****
Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday evening I visited a website disguised as a state health insurance vendor (**************************) and provided my contact information in several different forms that all linked back to each other. Assuming this was some bug with the site, I continued to fill out the forms. One of these forms required the acceptance of a privacy policy. On the second time filling out that form I read the fine print more closely and discovered that I had agreed to allow the company to provide my information to their marketing partners. Despite immediately sending an email to ********************************** demanding my information be removed from their system and being told it had been removed, I have received over 60 spam phone calls and SMS messages today. I would like to no longer be contacted by NextGen Leads or any of their current or future marketing partners.Business Response
Date: 11/08/2024
Dear *****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,
****
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