Complaints

This profile includes complaints for GoShare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoShare Inc

  600 W Broadway San Diego, CA 92101-3311

  
• 

  GoShare Inc

  11440 W Bernardo Ct Ste 300 San Diego, CA 92127-1644

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund of my background check. They want to charge me an additional $100.00. I no longer want to perform on their platform. I have also seen that people have been waiting months to come on to the platform. I cannot afford to pay a company to be on their platform and I am not immediately activated.

  

  Business Response

  Date: 06/12/2024

  Unfortunately, we will not be able to refund the background check fee.  We do advise the fee is not refundable in the email sent, on the website *********************************************************************************************, and on the site when you are paying for the background.  Counties in ******** charge extra so as the website says: The background check fee is $49, or $154 if you have ever lived, worked, or received a citation in the state of ********. In 2019, New York raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of ******** requires us to charge a higher amount if you are a current or past resident of the state. The background check fee is non-refundable.

  Customer Answer

  Date: 06/12/2024

  I have lived in *** prior to 2019 and not after Your trying to charge me ****** for a state I no longer reside in.  This doesnt include me. 
  I have lived in ** since 2017. 
  I dont need to deliver upon your platform. I dont care to deliver upon your platform. I would rather part ways. However I would like to be refunded and part ways.

  i want my information out of your system as well upon the issuing of my refund. 

  Your allowing people to sign on and your not telling them that there is a 6-8 week waiting  period as well. 
  

  Ive been on plenty of delivery gig platforms you can think of and never once having to pay for checkr which majority of the delivery platforms use. 
  
  

  

  Business Response

  Date: 06/13/2024

  The ** fees are pass through fees we get charged by Checkr. As you said you lived there at one time. Since Checkr found that information, they must check and hence the charges.  Unfortunately we cannot refund those charges. You can read more here: *********************************************************************************************

• Initial Complaint

  Date:06/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26,2024 I applied online with GoShare, they required $49 for a background check. They had many warnings for no refund due to not clearing a background check and it would take 4-6 weeks to finalize. My background cleared and I uploaded all required documents on March 26. I emailed GoShare on several occasions inquiring about my documents review. They continue to say that due to high number of applicants review times have increased. I am asking for a refund of $49 due to GoShare inability to review documents in order for me to work.

  

  Business Response

  Date: 06/03/2024

  We have refunded the background check fee to this potential driver.

  Customer Answer

  Date: 06/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Passed all checks sent in photos 4/8/24 Checked back with them via chat bot No Help at all You scammed me out of background check fees Shame on you Return my fee

  

  Business Response

  Date: 05/10/2024

  Hi *****. Thanks for the email. Just a couple of things. 1. you were told in multiple emails our current backlog is 6-8 weeks. 2. You emailed Driver Support on April 10th from an email address that is not associated with your account. We replied to you requesting an email from the correct email address and never received another email. 3. You did initiate a chat but when an agent came on to chat with you, you never responded.  

  To be able to assist you, you need to email ********************************* from the email address associated with your GoShare profile. The Driver Support team will be able to tell you if you are missing anything to move forward. 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I applied to be a driver with GoShare. The description they provided approved that I meet the requirements as well as my vehicle. I passed the background check and was sent a link to watch a video and I completed it. I uploaded all my information including: ID, vehicle pictures, insurance, my selfie, vehicle registration and everything was on review for over 3 weeks. And finally I received a response that they are not going forward with my application without giving any explanation. I think this has to do with providing my personal opinion on them on bbb a week before I was declined. This is not legal and not making any sense at all. They now have all my personal information for no reason. When I checked their ratings on bbb, it shows 1.38/5 which is very suspicious of being a total scam and stealing money from candidates as background fees of $49.

  

  Business Response

  Date: 04/05/2024

  Hi ********. We did remove you as a driver on the GoShare network because of your actions going against the GoShare Community Guidelines. Also, we refunded the fee you paid for your background check. You are not out any money. We wish you the best of luck in your next endeavor. 

  Customer Answer

  Date: 04/05/2024

  so I got removed because I gave my opinion and expressed my freedom of speech which is against the law. And the guidelines you have are not legal since they are preventing people from expressing themselves and I seek further investigation into this matter. 
  also, I did not receive the $49 fees you said it was refunded. 
  I would like a proof that my sensitive information is deleted from your system because I doubt that it will be sold or used to steal my identity. I had a friend who signed up with Uber but never drove with them, and he found out that someone is using his uber account in ******** while he lives in ********. 

  

  Business Response

  Date: 04/11/2024

  Hi ********. 

  I emailed the refund receipt to you again today. You have been removed form the GoShare network. Also, we are not Uber so I cannot comment on your friend.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Image of Goshare charges to my bank account

  

  Business Response

  Date: 03/28/2024

  Thanks for the message. In multiple emails and on the website ********************************************************************************************* we state that if the background check company Checkr has to check in the ** counties, there are extra charges. These are pass through charges that GoShare gets charged for the ** search. This driver's background check shows the ** charges, so these fees are valid. 

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took $50 from my acct and never provided me with the product.

  

  Business Response

  Date: 12/18/2023

  Thank you for your review. While I cannot describe on this public forum why this driver applicant failed his background check, more information about what could fail the check can be found here: *********************************************************************************************. Unfortunately, the background check fee is valid and non-refundable. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When filling out an application I paid $50 for a background check. It has since been 2 months with no results. This company is a fraud. They take your money for a background check and do halt your application. This should be handled.

  

  Business Response

  Date: 06/06/2023

  Thank you so much for reaching out. We have communicated with **************** multiple times about the delay in his background check. Though I cannot confirm it is the case with this applicant, many times the delay is because there is a negative **** on the background and the county or state clerks office has to take extra time to verify. Unfortunately, this manual process does take extra time. As stated in our Delivery Professional Terms of Service, the background check is not refundable. 

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5,2023 I agreed to pay $75 for delivery of a $300 couch from a store that is 15 minutes to my home. I was charged $299 by this company. I reached out through the only customer service option - a chat box - and was told theyd look into this. I never heard back and was charged full amount. There was also significant damage done to my door by the delivery process. Last week I reached out to the company requesting a refund and resolution of the damages and all I received in response was an email saying they were not doing anything about this. This is fraudulent behavior and this company is cheating customers out of their hard earned money each day. They should be brought to justice and recourse to protect the customer. Appears to be deceptive business practices, no customer service, fraudulent charges, and no accountability for damages done to my property. Not even a phone call or explanation. I trust bbb will ensure this company stops its deceptive and fraudulent business practices to protect customers.

  

  Business Response

  Date: 03/08/2023

  Hi ****************, 

   

  As we discussed in the past, this project took longer than the estimated time because of the time it took for the store to release your couch, travel to destination, and the time to get the couch into the house.  We have reviewed the charges and they are valid. 

   

  -****

  Customer Answer

  Date: 03/08/2023

   This explanation reflects continuous poor judgment by the company in furthering their deceptive and fraudulent business practices as dozens of bbb reviews indicate.  I did not authorize a charge of $300 to my card for delivery of a $300 couch that is 10 minutes away.  My complaint also provides support for damages to my home by delivery; this is not even responded to.  Horrific that this company continues to do business and cheat customers without recourse.  

  

  Business Response

  Date: 03/09/2023

  Thanks again for your reply. As we informed you in previous correspondence, you must fill out a damage claim for the project from 2 months ago. You can do that at ********************************************************;

   

  Sincerely, 

   

  ****

  Customer Answer

  Date: 03/09/2023

  your responses continue to lack any substance to them and filled with lies. I submitted the form and was quickly told it would not be covered with no explanation. I even asked for the drivers statement as he had acknowledged that day the damage.  But no reply.  You clearly dont care about facts or customer satisfaction or doing honest business so its important for future customers to be made aware of this before they are treated in this manner.  
  

  

  Business Response

  Date: 03/21/2023

  You ordered a vehicle that was too small for the XL couch that you purchased so two trips were necessary to safely transport it.  The driver had to wait an extra long time at the store because of some payment issue. The manager would not release the couch. When the driver did arrive to your house, the couch had to be delivered downstairs. All of this plus the travel time was included in the amount you were charged.  

  Thanks again for your feedback.

  Customer Answer

  Date: 03/23/2023

  Thank you for responding.  
  given the numerous complaints here and otherwise on the web about the deceptive pricing and charges I suggest you take a closer look at how you conduct business. Clearly many many customers who are either overcharged, deceived, or at a minimum mislead. 
  In my situation, I followed the instruction and recommendation of the website - put in the couch, put in the location of pickup and drop off, put in this would be down steps.  I still dont have clarity why I was charged 4X the price that was advertised by what must have been an intentionally low estimate to defraud customers to use your service.   I agreed to pay $75 not $300.  I do not know why you continue to conduct business in such a manner.  Fair and transparent pricing is clearly something you dont look to achieve. Very disappointing and wrong conduct. 

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to drive for goshare, they emailed me a activation code to activate that I'm not receiving..the phone number there's no way to talk to a live person there's no email

  

  Business Response

  Date: 12/15/2022

  Thank you so much for reaching out to us. To contact our Driver Onboarding team, email ********************************** That team will review your profile and respond to help you with your issue.  

   

  Sincerely, 

   

  *****************

  Director of Operations

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with business to pick up a Queen ****** (bed frame, mattress, box spring) and matching single dresser on November 17 that was purchased from Seller on ******** for $450, and paid $303 for a mover and a helper to transport to my home. The items were all picked up at the Seller's location but were delivered without the headboard to the set, rendering it unusable, and the mattress was wet and soiled from contact with the bed of the pickup truck. I filed a Damage Claim and provided photos of the items before and after, but the claim was denied (Damage Claim for Project ******) I am a senior citizen who relied on this company's claims of professional service, but the company is not being accountable for the negligence and incompetence of the movers they provided, and is sticking me with all of the damages from this botched job.

  

  Business Response

  Date: 11/29/2022

  We have worked with **************** to come to an arrangement to help her obtain another bed headboard. While we can't verify if the seller did or didn't provide the headboard to driver, we did want to help out this customer.  With this agreement, we are closing out this case.