Complaints

This profile includes complaints for GoShare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoShare Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoShare Inc

  600 W Broadway San Diego, CA 92101-3311

  
• 

  GoShare Inc

  11440 W Bernardo Ct Ste 300 San Diego, CA 92127-1644

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to become a GoShare driver and submitted all required documents on 07/25/2025 (ID, drivers license, registration, insurance, background check). I also paid the $50 background-check fee. Since then, *** received no substantive updateonly automated emails repeatedly asking for the same documents I already uploaded. My last communication from GoShare was on 07/30, which acknowledged high volume and advised me to ignore the automated reminders. No one has provided a status or *** since.GoShare advertised 23 weeks for document approval. It has now been 6 weeks and 4 days with no proactive outreach, no timeline, and no way to speak with a human during the application stage beyond email and chatbots. If GoShare knows the process is severely backlogged, the fair course is to pause applications and stop charging non-refundable fees until they can meet, at least, the timelines they publish initially.Notably, looking at the BBB activity, GoShares average response time to BBB complaints is about 2.3 days yet applicants like me are kept waiting weeks without updates. That discrepancy suggests the company can respond promptly when a complaint is public, but does not provide reasonable, proactive communication to paying applicants. I am concerned this effectively uses non-refundable fees to fund operations, knowing the business is not positioned to supply work for the number of drivers that are applying.I will also report this to the *** and the ************************************ for review.What I am asking for:1. Full refund of the $50 background-check fee due to unreasonable delay and lack of meaningful support.2. Subsequent account closure.3. Written confirmation that my personal data is deleted from GoShare systems.

  

  Business Response

  Date: 09/10/2025

  Hi *******. We are behind in activating new drivers because of the overwhelming number of drivers added. As you were told the emails that you were receiving were automated. I apologize that they created anxiety for you. As the website and documentation says, the membership fee is to pay for the background check which ensures we get the best drivers to assist our customers. Unfortunately, as the website says, we cannot refund the background check fee. The team is catching up as quickly as possible on the backlog. Please be patient. 

  If you do want to delete your account, you can email ********************************* and advise the team you no longer wish to complete the process. 

  Customer Answer

  Date: 09/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I only ask that the business do a better job of proactively communicating. Frustration has to be expected when there is no meaningful communication. 
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired GoShare for a delivery to my residence. The driver, operating a black Chevrolet Silverado 1500, mishandled my property and caused irreparable damage to a brand-new television valued at $1,300.I contacted GoShare to report the damage. Since then, the company has repeatedly delayed, deflected responsibility, and failed to provide a clear resolution or reimbursement. Despite my good-faith efforts to resolve this directly, GoShare has not offered compensation, has not initiated an insurance claim, and has continued to give me the runaround.I am filing this complaint because I require accountability and a fair remedy. The business promised safe delivery of my property, and that obligation was not fulfilled.

  

  Business Response

  Date: 08/26/2025

  Hi ****.  I do see that the Claims Team has responded to you multiple times. I apologize if you don't see these emails in your inbox. Please email to ******************************** if you don't see the responses. 

  Customer Answer

  Date: 08/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****** Lastra ********
  
   
  

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid GoShare $40 around for the background check and onboarding process. After waiting over six months and completing every requirement, I submitted all necessary documents including legal proof showing my full name: ******** Cortes ********.I requested that my profile name be updated to ******** ****** to match the name I use on all my U.S. documents. Instead of processing this simple correction, GoShare suddenly deleted my account and blocked me from accessing support via email.I never broke any rules and I followed the entire process correctly. This is clearly negligent and unfair. I lost time and money due to GoShares poor handling and lack of communication.They denied me any opportunity to explain or fix the situation, and even blocked me from email support. I demand a full refund or immediate reactivation of my account.I am requesting that GoShare either reactivates my account so I can begin working as originally planned, or provides a full refund of the $40 I paid for the onboarding process, which was wasted due to the companys unjust account deletion and refusal to respond.

  

  Business Response

  Date: 08/11/2025

  Hi ********, 

  Unfortunately we won't be able to refund the fee. You requested your account be deleted which we honored. 

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The helper assigned to this job took the job as his own. He showed up with my couch, unloaded it and then realized he had made a mistake because the person that was actually assigned to the job was calling to find out what was going on. He delivered my sofa to the living room, removed my other sofa but refused to take it to its third destination (all booked properly in the app) because he was not being paid as a driver and he had his own helper. He then left my old sofa in the driveway. I, the paying customer, was initiated a resolution with customer service, which was not my job to do. He then refused to take the couch to its third destination (the dump/recycling center) because he was not being paid and also mentioned it was out of his way. He argued with me, after admitting this was his mistake and that he had not read the assignment correctly, and then left me in the lurch with furniture in my driveway. I had to trouble shoot with customer service in the chat ("******") who was helpful, in a truly terrible situation, but why was this guy assigned to this job in the first place? this was his mistake, and I am paying for it. The contractors name is ****** *******, he should not be doing this job at all. He also repeatedly said, as he was leaving with my furniture in the driveway that he "does not neat this job." I sadly, needed this help and paid for it. Apparently there is someone coming to complete this job now. But as it stands, whether or not the job is completed, this was terrible service. This was my first time using this business and will be the last.

  

  Business Response

  Date: 08/02/2025

  Hi *****, 

  I'm so sorry you had a bad experience with that independent driver. He has been removed from the GoShare platform. I do see on your project that another drive did come out and move the couch inside and also take the old one to the dump as instructed. You were given a discount  and you didn't pay for 2 drivers as originally scheduled. Thanks for bringing this to my attention again and I hope you have a great weekend.

  Customer Answer

  Date: 08/02/2025

  Dear GoShare, I have attached an additional photo of the furniture that was left in my driveway as I dealt/troubleshot an issue that was entirely not of my making. It sat there for over an hour. This is time spent that is also costly for me, as it is time away from my work. The decent and gracious thing to do is not charge me anything for this, there is a $241.72 pending on my credit card which is just outrageous considering what happened. The second ****** was excellent, and I tipped him cash and I gave him a review that he deserves. He deserves his pay for doing the job and doing it well. But this initial service was frankly shameful.  ***** *******

  

  Business Response

  Date: 08/04/2025

  Hi. I completely understand. GoShare did send another driver out to make it right and get the cargo delivered correctly. Unfortunately, we will not be able to provide an additional discount.

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be a driver. The process they say takes 3-4 weeks they charge you upfront before they even check your documents so they can steal from ppl that just want to get to work. This is a scam DO NOT sign up they will give you no answers and take your money

  

  Business Response

  Date: 06/16/2025

  Hi *****, 

  I apologize you had a bad experience signing up with GoShare as a driver. We do say it takes 3-4 weeks because of the overwhelming influx of drivers we have had in the past 3 months. We do our best to communicate throughout this time so you are aware how soon you can be activated as a GoShare Driver. We do wish you the best. 

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a truck and two helpers and was charged $125.70.The helper never showed up, and the upholstery on the couch and loveseat was damaged when one person dragged them across our brick porch.The quoted price for a single worker was $69.04. I ordered a truck and two helpers and was charged $125.70. The price for a single mover and a truck was $69.04 The helper never showed up, and the upholstery on the couch and loveseat was damaged when one person dragged them across our brick porch.

  

  Business Response

  Date: 05/23/2025

  Hi ********, 

   

  I'm so sorry you had these problems with your project. Please fill out the accident form so the Claims Team can get it addressed quickly.  **************************************************

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had such high hopes for GoShare. I felt confident at the time that this company would be a great resource. After months of delays and an email advising me that my concerns with having to pay money and then be made to wait as they process "hundreds daily", I decided to come to BBB to check on GoShare. Of course, checking before investing money and time would have been helpful. It is clear to me that my, very mild cause for frustration, concern compared to other posts here, was well founded. What stands out to me most is their culture. The immediate defensivness, lack of empathy, and the lecturing of customers makes it brightly clear that those running this company are amatures trying to run a business. With responses such as those I have read here on BBB, you can tell they are less driven by a desire to succeed and driven more by machismo and a limited ability in understanding why they wrong. I see this so much these days. With so many diving into business ownership. In such, these people tend to be over confident and have intellectual ceiling -- self imposed at times by their inability to see beyond their ego and fight response. Falsley seeing themselves as big fish.

  

  Business Response

  Date: 04/23/2025

  Unfortunately, ****** email and phone number must be fake because they are not in the GoShare system. Plus based on his email I can't tell whether he is a driver or a customer. In addition with just X has his last name, I could not find an account.  Hopefully **** will find a company that he feels worthy of his business in the future.  

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I applied for becoming a driver with GoShare, following all the preliminary guidlines and needed documentations they asked for, bow they're asking for a notarized document that is not mentioned in the orientation and not mentioned on their website, i went back and forth with 2 of their onboarding team (*** ******* and then her superior ******) they failed to respond to my last email leaving me hanging for a week with no answer frlm their end knowing that they are in the wrong, and they also dont want to reimburse the background fee i had paid since it was on them to take responsibility for the missing information from their orientation, this is an apl where they have mo regards to anyone. Unprofessional and misguiding

  

  Business Response

  Date: 12/11/2024

  Hi *******. You are not the owner of the vehicle you are wanting to use for GoShare. Therefore we need the signed document we have advised you of multiple times from the vehicle owner. The cost of the background check is not refunded because it cost GoShare to run the background check. If you can get the owner to provide the required document, then we can move forward.

  Customer Answer

  Date: 12/11/2024

  It has been over a week since my last email, and I have not received a response, which I find unprofessional.

  
  To clarify, I am not the vehicle owner; my brother is. Your concern regarding permission to use the vehicle is already addressed, as the insurance policy clearly shows that I am added to the policy with my brothers approval. This should be sufficient proof of authorization.
  
  Despite this, you continue to request additional documentation that was never outlined during the orientation process. While your representative claims otherwise, these requirements were not communicated upfront, which creates unnecessary confusion and inconvenience.
  

  
  

  

  Business Response

  Date: 12/12/2024

  Thanks for your example. We will consider this for future policy changes. Right now though, the policy does stand that we will need the required document.

  Customer Answer

  Date: 12/16/2024

  Im not sure what example youre referencing, and whether you use it as a later reference isnt my concern. My main issue is that your policy does not specifically mention requiring a notarized document, with emphasis on notarization. Your stated concern is verifying authorization from the vehicles owner for its use, which is already fulfilled by the insurance documentation. Additionally, the owner himself offered to send you an emailed confirmation to satisfy this requirement.
  
  
  To be clear, I dont need to be part of your platform as much as you need drivers. Without delivery drivers, there are no deliveries, and your apps growth and net worth depend on its users. Ultimately, this is more of a loss for you than it is for me.
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app for GoShare doesnt function well and even though I entered payment and hit book delivery the company did not go forward with the delivery. I had 2 pallets of live sod to be delivered from a nursery to my home, and delays decrease the chances of a live delivery. The app doesnt help with ordering the proper truck, so, while I originally booked a truck for $90, it ended up costing $300. I was scrambling when the driver didnt show up and I was desperate. I used the chat function on the app and went forward with the service at the higher price due to time constraints. I told the customer service agent that the nursery closed at 5:00 and she said the driver would pick up and deliver to me that day. Minutes later, I got the confirmation that included the driver contact information and I called to verify that he would make it to the nursery before closing time (in 45 minutes). He told me he was 90 minutes from the pickup location and had no chance to make it on time. Why would a logistics company not verify this ahead of time? He arrived hours later than expected the next day and when it was time to unload, he found the pallet **** (that I paid extra for) would not fit under the pallets and we had to unload thousands of pounds of sod by hand. This was a long, laborious process for me and my sons. It exhausted us and put us way behind our schedule to put the live sod on the yard while the health of the grass deteriorated. I am disappointed that the original delivery wasnt confirmed, even though they took my credit card information, they failed to follow up with me. They dont give proper guidance on what would be needed for the project, adding $210 to the cost. They dont verify that the driver would be able to make the delivery as scheduled, they dont provide proper equipment for the job.

  

  Business Response

  Date: 12/09/2024

  Hi ****. I apologize you had issues with your delivery but glad your sod was finally delivered.  Definitely scheduling 45 minutes before the store closes will be an issue. Hopefully we can assist you in the future.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally dispute the recent charge for the moving service provided on 11/18/2024, under project number [608640]. While I appreciate the efforts of your team, I believe the charge is not justified due to significant issues related to the level of professional assistance provided during the job.
  
  As per your values, I was expecting a full professional service with adequate help throughout the entire process. However, the helper assigned to job was severely exhausted after the initial load-up, which had a direct impact on the quality and efficiency of the service. The load-up process took approximately 40 minutes, but the unloading, which included stairs, took over 3 hours due to the lack of adequate support and assistance. No travel included! The driver informed me that his helper was having a difficult time due to the stairs, we both agreed for him to end his assignment. I contacted support immediately! At no point was there an offer of additional help. I was told to email support.
  
  As a result, I have been getting demands from this company for a payment for the additional time of the move.
  
  Given the circumstances and the discrepancy in service time, I feel the charges applied do not reflect the level of service I received. I am requesting a reduction or adjustment to the final charge to account for the significant underperformance of the service.
  
  Additionally, and most importantly, I must express that I have attempted to call multiple times, but it appears I have been blocked from contacting this company after speaking with ******. I am receiving the message "you are not allowed to call this number!"
  
  I would appreciate your prompt attention to this matter and would be happy to provide any additional details or discuss this further if necessary. You can reach me at [email protected] for any clarification.
  
  Thank you for your understanding, and I look forward to a fair resolution.
  
  Sincerely,
  ******* ******

  

  Business Response

  Date: 12/02/2024

  HI *******. I'm sure the drivers were exhausted since there were 4 flights of stairs and no elevator. The extra time happened because of the flights of stairs. I see a note about a family member arriving and wanting to load a couch into his pickup. When you booked the project the estimated time it would take was 89 minutes. Because of the amount of cargo and the flights of stairs, it took much longer.  You could have requested an additional helper (at an additional cost). In this case though, the main driver did stay almost 3 hours causing the valid overtime. You were given a discount, however we cannot clear all the overtime because the driver does need to be paid for the work he did. 

  Customer Answer

  Date: 12/03/2024

  Thank you for your response. In correction to your point, there were 3 flights of stairs and the building does have an elevator. Extended breaks during a job is not professional. Your company has failed to provide adequate help for the job. The driver went up and down those stairs without a break or a problem. Your company policy states that you all provide professional moving help which is not true at all. Your movers asked me to change my requested arrival time then arrived 30 minutes late. 
  

  Your lack of value caused an extended time period for my project and after reaching out you all still failed to provide the proper professional help. 
  

  Can you also address the fact that you all have blocked me from calling customer service to speak to someone in regards to this issue? 
  

  My experience with your company is unprofessional and represents false advertisement. 

   

  

  Business Response

  Date: 12/03/2024

  Good morning. Per the GoShare driver, you said the elevator was not working. As far as breaks, Customer Service has provided a discount on the order. And as I said you could have paid for additional help based on the amount cargo you were wanting to move if you didn't have help from family or friends.

  Customer Answer

  Date: 12/18/2024

  As I stated, I am an experienced mover. It never has or will take more than 2 people for a light load as this. As I said, I am still blocked from taking care of the balance on my account. From beginning til now you offer poor customer service. Should I take a legal route?