Complaints

This profile includes complaints for GoShare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoShare Inc

  600 W Broadway San Diego, CA 92101-3311

  
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  GoShare Inc

  11440 W Bernardo Ct Ste 300 San Diego, CA 92127-1644

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming people. On November 7th, 2024 I scheduled a pickup of furniture to be picked up from a store at 1pm and delivered to my home within 1hr. The approximate distance in driving from the store to my home is about 9-10minutes. I was quoted a price for the delivery and paid the amount of $164. The day of the delivery I was contacted almost 1 hr after the scheduled delivery time at approximately 1:50pm by the driver saying they had gotten to the store and the item they were picking up was damaged while moving it into their truck. Once I reviewed the damaged and accepted a discount from the store because the drivers kept blaming the store the store just assumed responsibility. This in total was about 15-20minutes. From pickup to deliver to my home was no more than an hour from the moment the drivers reached the store. After the item was delivered the next day I was charged $300 on my credit that was on file because of "overtime" I contacted the company and asked to see some sort of itemized timestamp of how they are charging overtime but they refuse to send any sort of receipt. And the app that they use to schedule the delivery shows no times at all. All I have to go by is the call made to me by the driver saying they arrived at the store which was 1:50pm and the video of arrival to my home at 2:40pm. Somehow they decided to charge overtime when it was within the hour of delivery. The company will not show any kind of documentation or proof. It's insane that they can get away with this and they should be shut down as there is no regulation here. They can give the price of $164 but then claim an exorbitant amount of money saying it is $300 of overtime fees without showing proof. I'm in utter shock they can still be in business.

  

  Business Response

  Date: 11/13/2024

  Hi *******.  I apologize you didn't receive the email from ***************** Here is the information they sent over: 

  "Hi *******, Both of the delivery pros started their timers at 1:31pm. You were not billed for any time before 1:31pm. However, as you requested for your husband to come to the store in person to access the damage, the drivers' timers were running at that point, and were not paused during the time it took for your husband to travel to the store, nor during his assessment of the damages. The project was likely to exceed the estimated delivery time, and drivers explained to your husband that while they were waiting to get everything sorted out, the clock was still running. I hope that clears up any confusion. I'm sorry that the drivers arrived late, but you were not charged for any time before their arrival, only for their time after their arrival."

  When you booked the project, the app expected the project would take between ***** minutes to complete.  The total time was 101 minutes. The drivers both arrived and started their time around 1:30 and finished a little after 3:00. 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge cancellation fees without knowledge after working countless hours and putting gas in my truck. The money Ive worked. They have stole $180 and called it cancellation fees. I paid $30 for background check and I have not made the money that this app claims theyve charged me for cancellation fees and charged me amount of money that I will have to pay taxes on simply not making the money they never told me the amount of cancellation fee per time. It was taken on four accounts as they stolen the money and not told me about it. Every time I work I must put gas in my truck. I also pay insurance for my truck. I also have to get oil changes and theres tires rotation as well as maintenance. This all cost money. The wages are very low. The state of New York minimum wage is nowhere near to the hours that I put in working for ***** for the return that I have gotten. Now I owe taxes to the state for cancellation fees for simply clicking a button on application. When a robot is the one doing the job how will I charge the amount of money for a cancellation fee? This company is all around unfair. New York State should ban them immediately from allowing them to collect money off of the people. So now I am in debt for go share.

  

  Business Response

  Date: 11/04/2024

  Hi ****, 

  You were charged the cancellation fees because you canceled a project you accepted.  The fees were detailed in the information video when you signed up, in the **** and online **********************************************************************************; I hope this helps clear it up. 

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I was looking for jobs and apps if I can use my vehicle for loads and share drive apps to sign up for, I find GoShare app, and the app was straight forward to enter all personal information, I entered all my personal information and vehicle Information and plate number and my date of birth, at the end of the sign up steps after I completed entering all my personal information and clicked on submitting I received a message showing this service is not available in my area which is *********** SD, I tried to delete and deactivate my account and to unsubscribe from this app, there is no button available in their app to click to deactivate the account, I searched thoroughly and find the unsubscribe button, but the unsubscribe button is lead to broken link and page not available, I sent an email to the site and got a response they will keep my account information and will let me know when the service becomes available in my area, I am not interested in this service, and I am requesting this app to delete all my information from this app and have them to add a button for unsubscribe and delete athw account to this app, otherwise GoShare app is just scam collecting people information to sell without consent,Thanks

  

  Business Response

  Date: 11/04/2024

  Hi Nediem. You have been unsubscribed from our system and you will not be contacted when we expand to your area. 

  Customer Answer

  Date: 11/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Nediem *****
  
   
  

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying to work to drive for them. And as part of the process they did state that the background chack can cost anywhere from $49- $150 so i get to the checkout and it says $49 so im thinking ok thats it thats all im going to be charged.. was i wrong, they first charged me the $49 then in a seperate transaction they charged me $105 with no prior notice of the second transaction i only came across it when i saw a transaction for $105 that had no information about the company until i called my bank and they told me it was goshare. What they are doing is incredibly deceptive. And the fact it was an additional transaction. And not just one transaction, they didnt get authorization from me for a second transaction. I live chatted with the company and the person i spoke with all they did was send me a picture of the terms where it said it could charge from anywhere in that range. It didnt say you will be charged a seperate transaction after you made the payment it stated at checkout.

  

  Business Response

  Date: 10/22/2024

  Hi ******. I apologize it wasn't clear enough about the extra charges for ********. I see you currently live in *********  Our website has a page dedicated specifically for background checks, as well as the **** and the page where you are filling out your payment information for the background check.  Here is the main information:

  The background check fee is $49, or $154 if you have ever lived, worked, or received a citation in the state of ********. In 2019, New York raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of ******** requires us to charge a higher amount if you are a current or past resident of the state. The background check fee is non-refundable.

  *********************************************************************************************

  I hope this helps clarify the charges. 

   

  Customer Answer

  Date: 10/22/2024

   i understand the fee can be either $49 or $150 that doesnt explain why at checkout the amount would still be $49 and have people believing they are only paying $49. If this is predetermined then the checkout amount should reflect the accurate cost if its a by state thing the price should be easy to calculate at checout. Not that you still charge the $49 at checkout. And then later on, unknowing to the consumer they are then charged additionally. You see how this is misleading? You have the consumer believing they are paying the amount at checkout and then suddenly without any more notice they are charged even more.

  

  Business Response

  Date: 10/24/2024

  I apologize it was explicitly clear when you signed up. We will work with the website team to display better copy so it's clearer at signup. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a background check done by GoShare and was prompted to pay $25 at payment which they did take from my account. I even have the email they sent to tell me its $25 for payment. I saw an additional charge for $105 days after. When I reached out they told me that if I have lived, worked or got a violation in the state of ******** I was charged the extra $105. I have explained to them that I have never lived, worked or gotten a violation in the state of ******** in my entire life. Im not associated with that state in anyway but they keep telling me I have. Nothing even showed on the background check that I have any association with the state of ******** I even called Checkr and they have confirmed that nothing in my background check stated I have any records in ******** so I need my $105 refund.

  

  Business Response

  Date: 09/27/2024

  Thanks for the information *****. I apologize for this happening. I have forwarded your information to the Driver Support team to review.

  Customer Answer

  Date: 09/27/2024

  I have reached out to driver service numerous times explaining the situation and all Im getting is that its what I have reported and its not their fault which I explain do have never lived, worked or has a citation in ******** to be charged 105. I even contacted Checkr just to make sure and nothing about ******** was on my records.

  

  Business Response

  Date: 09/30/2024

  A NY state/county search was run based on the information he provided; we can confirm no hits/charges so the *** is clear, but a NY search was run. GoShare is charged for the New York search as detailed in the Driver FAQ online and therefore we charge the Driver.

  Customer Answer

  Date: 09/30/2024

  I would like to be provided with what information prompted that search because I have not entered nothing about New York cause I have nothing to enter.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26th,2024, I applied to work as a gig worker, they claimed there was work in my area. So I paid them $50 for a background check. Finally July 11th, got approved to start work. I was (and still am) logged in their system for "available to work" not one gig or "job" has been available! There's obviously ZERO work for *********, **. On July 20th contacted customer service requesting for a refund on the background check and explain to them just as I explained to you that they're apparently is no work in my area and they were not allowed to even accept my money as other companies won't accept your money if there is no work in your area. They can put you on a waiting list until they're established in your area but they do not claim that there is work when clearly there is no work. For 2 days I tried to make contact with them spoke with robot after robot via email still refusing to give my money back and not one time has there been any work in my area. I would like my $50 back that was very misleading and they made me believe that I was going to be working and making all kinds of money etc etc when clearly there is no chance to make money with them and therefore I want my $50 refunded. Thank you!

  

  Business Response

  Date: 09/06/2024

  Hi Amber, 

  Unfortunately the background check fee is not refundable. You can read more ***************************************************************************************************; Also I do see projects that didn't get accepted by drivers in the ************** area in the past 4 weeks.  If you are not getting notifications, I recommend clearing your app cache (different for every phone), logging out and back in.  

  Customer Answer

  Date: 09/06/2024

  Goshare's response is unacceptable and false. I would love to see proof that there has been 4 drivers that accepted work in "**************" area. They do NOT have work here! They shouldn't have  charged me for a background check, pretty simple. Any other gig work companies do not let that happen. I will see them in court if they can't refund $50 dollars. 

  Customer Answer

  Date: 09/06/2024

  Goshare's response is unacceptable and false. I would love to see proof that there has been 4 drivers that accepted work in "**************" area. They do NOT have work here! They shouldn't have  charged me for a background check, pretty simple. Any other gig work companies do not let that happen. I will see them in court if they can't refund $50 dollars. 

  

  Business Response

  Date: 09/19/2024

  Unfortunately, we will not be able to refund the background check. As it says **************************************************************************************************; and on the website when the potential driver is entering their credit card information to pay for the background check, the fee is non-refundable. We cannot comment on other gig companies. This is GoShare's policy which is clearly documented. 

  Customer Answer

  Date: 09/19/2024

  GoShare has mislead and scammed me. There is no work in my area therefore should NOT have charged me $50. They are a scam and should be stopped. They mislead and should just refund my money and be over this. Goes to show you how they are not human. 

• Initial Complaint

  Date:08/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to deliver for Goshare. I passed my background checks but was denied to deliver for the platform with no explanation. I feel like I was scammed. The only thing I was told was We wish you luck on your future endeavors After paying for my background check at least let me know why I cannot deliver for you all

  

  Business Response

  Date: 08/12/2024

  Good morning, 

   

  Unfortunately, you didn't qualify because your driver's license was not in the state you are working in.  You can get more information *********************************************************************************************************;

   

  Sincerely, 

  Sean 

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a DOT license holder who frequently deals with vendors, I have encountered numerous challenges, but my experience with GoShare has been the worst. The primary method of communication with GoShare is through chat, which is extremely limiting and ineffective for me. Real-time, two-way communication is essential in my line of work, and the chat-only option has proven inadequate.My frustration began when GoShare repeatedly changed delivery dates and times without consulting me or seeking my approval. This lack of consideration disrupted my schedule and created significant inconvenience. Furthermore, the level of respect in their communication was severely lacking. The tone of their messages was dismissive, and it felt as though my concerns were being brushed aside.The only time I received a prompt response was when I mentioned that I would contact corporate and follow up with a certified letter. Its disheartening to think that only the threat of escalating the issue to higher authorities prompted them to take my concerns seriously. As a professional who prides herself on timely and respectful interactions with vendors, this experience with GoShare has been extremely disappointing and frustrating.

  

  Business Response

  Date: 07/24/2024

  I apologize working with GoShare hasn't been all positive.  Unfortunately, we are set to the schedule of the customer. It sounds like that project just wasn't the best one for you. I will definitely review interactions surrounding the project. Chat or text is the instant access to customer service and the best way to contact them.  

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 26, 2024 I, ******************* is filing this complaint against GoShare Inc under the false allegations stated by GoShare in order for them to terminate my contract with them as a driver. u accepted, damaging an item, insulting/disrespecting a customer. ********************** dealbreaker #2: An average customer feedback score of less than 4.0 out of 5.0 Project ****** the client stated that *** took a trailer hitch from their lot. Client tried to contact him several times and *** was not responsive. All of these allegations from Goshare is FALSE. 1, I have never been late delivering an order and I have never canceled a delivery. 2, I have never damaged an item. I have delivered 4 items with Goshare, 3 trailer drop offs and one mirror delivery in which the client assisted me in caring it inside of their home. None of the trailers were damaged and I have photos of each and every trailer. 3, I have never insulted or disrespected a customer. ********************** claimed I have less than 4.0 star rating however as you can see with the attached evidence that I have 5 stars. Lastly, there was a hitch in front of the last trailer I picked up Project ******. I moved the hitch out of the way not knowing that I accidently placed it in the bed of the truck. I was focused on the trailer and making sure everything was ok with the trailer. I completely forgotten about it as it was just a hitch. I informed that customer that I had placed the item on the side forgetting that I accidently placed it on the bed. I informed Goshare that I realized I had the hitch yesterday when I started my work week. I swiftly brought the hitch back to the customer and apologized as I didnt realize I had the hitch. Hours after I returned the missing item Goshare falsely terminated my contract under false allegations. Under Florida law these false allegations is considered defamation. As you can see from the evidence, I had 5 stars and was ranked high on the leaderboard. Please see attached word doc.

  

  Business Response

  Date: 06/27/2024

  Hi ***. Thanks for writing. Unfortunately we will not be able to reinstate your access to the GoShare platform. This decision is final based on the reasons outlined to you. We wish you the best in your future endeavors.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I am writing to request assistance in activating my GoShare account. I have completed all the necessary steps, including paying for a background check, which came back clear. For the past two weeks, I have been in constant communication with your customer service and driver support departments.My insurance is valid, and I recently purchased it on June 7, as indicated on my insurance card. Despite this, I continue to face issues with getting my account approved. My registration and insurance have both been approved multiple times, yet my account remains inactive.I would greatly appreciate your help in resolving this matter and activating my account as soon as possible.Thank you for your attention to this issue.Best regards,*************************** It PS it is very hard to be discussing something on a email when no one is replying back to you in a timely manner either.

  

  Business Response

  Date: 06/26/2024

  *****, 2 things. 

   

  1. The BBB isn't a division of GoShare. They don't determine how many driver applicants the team has to review. And I hope you would agree that any driver who has applied and supplied all of their information before you should be activated before you. 

  2. Your profile was activated on 6/21/24. You were sent an email of the activation as well as other emails detailing how to be a great GoShare driver.  Please check your email and log into your account.

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The only problem I have is customer service not responding to my request
  
  Regards,
  
  *************************