Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Input: I am not liable for this debt with the original creditor, I don't have a contact with the ****************** They did not provide me with the original contract as I requested

  

  Business Response

  Date: 10/25/2024

  Per our records, we do not have an active loan on file.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They asked for login and password to checking account, several amounts of 490 and 970 and 980 we're deposited into my account. I was instructed to send to my cash app and purchase Bitcoin. Transfer Bitcoin to some address. I followed their instructions they were saying they were building up my credit. I am going to contact my credit union in the morning and tell them I think I've been a victim of fraud. This was for a 10K loan.

  

  Business Response

  Date: 10/24/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i was looking for a loan to pay bills and car repair. I got a message from Light Stream out of **********. So on Monday Oct 21st I started process. ***** the owner of company contacted me. Now I researched this company thru BBB and Nerd Wallet. And it had huge ratings. Been in business 27 years. So he deposited 991. Into my back account. I should of seen red flags due to him needing credentials on bank. So then he asked me to send back to verify my account. So I downloaded cash app then sent it back. So they sent me another check to be deposited for 1597. But my bank caught it because it was over 1500. So I had to close my bank account and debit card. Plus I have to pay back ****** cause check came back fraud. He called me today about 1p and I told him what happened and still continued to say we still good. I would really want the money back cause I was trying to help my family. I have to make a payment plan to pay back the ****** that this corrupt man and company did to me. I live paycheck to paycheck every week. This hurts real bad.

  

  Business Response

  Date: 10/24/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 10/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 1st I was contacted by a man named ****** *****, ************ who claimed to work for LightStream Financial saying I was approved for a $5000.00 loan. He gave me **** Maxwells number, ************* and said he would call me. I knew it was too good to be true. I am very upset with myself for falling for this scam and am very upset with this conman. I know I won't ever see my money again.

  

  Business Response

  Date: 10/04/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted through email by ******************************* stating I was approved for a loan from 2000 up to 5000. They then pretended to conduct a interview about my employment statuse. Afterwards they asked for my routing and account number . Right after that they said my account was negative dont more how they new this. And told me I have to bring it positive at least ***************************************************************** for my loan payments . As soon as I have them that I was billed my a company called dial pad for $38. They told me it would take 1 hour to get my loan . Then told me the next buisness day. I called them and it seemed the number is not disconnected. They also had me sign loan documents.

  

  Business Response

  Date: 10/03/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for a loan got a email with ***** and got a call from lady named ****. Ask me for my info. Had put a temp credit to the account then had me cashapp it. To anther person now waiting for the 5g loan to enter my account.

  

  Business Response

  Date: 09/27/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of September ********th . Tried repeatedly to extort money through fraudulent loan promises .Asked for ss# ,dl#, account passwords, user name.

  

  Business Response

  Date: 09/25/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible service & had a significant impact on my credit score 17 points lower

  

  Business Response

  Date: 09/19/2024

  Thank you for your feedback. It will be reviewed and shared with our Leadership team. When submitting an application with LightStream, there is a disclosure at the end of the application that each applicant is required to acknowledge. By selecting the "Accept and Submit" button, the individual applying authorizes LightStream to obtain a consumer report to be used in the evaluation of their application. This disclosure confirms that the individual applying authorizes LightStream to pull the credit history in order to make a credit decision. Therefore, we are unable to have the hard inquiry removed from your credit report.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Light Stream Finance approved a loan of. $10,000 and sent $3,500 to my bank and asked me to buy gift cards to return the $3,500 to the lender for the cost of life insurance on the loan. I did as asked and returned the $3,500. To the lender in gift cards Then my bank sent back the $3,500 that the lender sent to me So the lender sent me $3,500 and got that money back. Then ******** returned their $3,500 and caused my bank account to be overdrawn The lender called me and said he was sending me the $3,500 back and then he would send the $10,000 loan. Fifteen minutes later, the lender manager would not answer my phone calls My $3,500 was stolen. I never got the loan after having been approved and had executed the loan agreement. Light Stream finance does not legally own the $3,500 and I want my money back I am 77 years old and have no money to live on because my account at ******** is overdrawn.

  

  Business Response

  Date: 09/18/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 09/18/2024

  light stream is misleading the BBB intentionally 

  I shall send you the Light Stream executed agreement confirmation page.  

  

  Business Response

  Date: 09/18/2024

  At LightStream, we take preventing fraud very seriously. Were aware that scammers may pose as LightStream and make fraudulent loan offers.
  
  LightStream will never use phone calls, text messages or emails asking you to provide, update, or verify personal information such as passwords, Social Security numbers, etc.
  

  LightStream
  never calls with unsolicited offers
  never charges fees for loans
  never demands gift cards or other untraceable payments and
  never makes outbound sales calls.
  
  Knowing how to recognize scams can help you avoid becoming a target. If you receive a call or message from any company presenting themselves as LightStream but you have not applied through *********************************, you are not dealing with the authentic LightStream.
  
  If you suspect a scammer,dont answer their mail, stay on the phone line, download anything nor engage with them in any way. Do not respond. Ignore and delete their communications.

  Customer Answer

  Date: 09/24/2024

  Light Stream does have a website. Anyone can apply for a loan.  I applied for the loan and was notified that my application was approved.  Because the application was approved, a loan officer from Light Stream called to discuss the loan and come to an agreement on monthly payment. Light Stream is being difficult because they know how they work within their website and how they respond to customers.  ******************** can say whatever they want because they believe that customers are of no value if they file a complaint.  I appreciate the BBB efforts completely. 

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This loan inquiry company does not state anywhere that to see if you qualify for a loan or any possible terms, APRs etc., create a HARD inquiry. All other companies utilized a soft inquiry. The hard inquiry took an immediate 5 point drop to my credit score. There were no places in the application to add additional jobs (my husband is basically "freelance" in ********* and therefore has had 4 jobs this year, in addition to recent major surgery for myself that creates a discrepancy in my current YTD vs pay I received from benefited SDI for surgery). No one called us to review our information it was all automated resulting in inaccurate/ incomplete information. The decision to deny us a loan despite having had over an 800 credit score, an income of $140,000 a year, plus my husband's excellent credit score with a yearly income of almost ******* a year. Jointly, we only have one student loan, and one car debt is insane. Credit card "debt" is paid in full each month to gain CC points. The denial also did NOT come with any additional options for loans at lower amounts or what they COULD finance us for a loan. Just a flat no, no investigation or possible WAY to place additional job income and absolutely ZERO way to call the "company" or contact customer service. I want this false credit inquiry removed from my credit report.

  

  Business Response

  Date: 09/13/2024

  When you submitted the application
  with LightStream, there was a disclosure at the end of the application that the
  applicant was required to acknowledge. This disclosure confirms the applicant
  authorizes Truist to pull the credit history in order to make a credit
  decision. In
  regards to your credit score-related inquiries, please note that LightStream is
  not a FICO score-driven company. When
  an application is received, we review several different items, including the
  credit profile, financials, debt-to-income ratio, payment history, remaining
  loan balances, and income compared to the loan amount requested. We are unable to advice as to
  whether or not you would be approved for a lower amount; however, you are
  welcome to apply for a new loan for the lower amount. As long as you apply
  within 30 days of the original loan, we will not pull your credit again. The application's "Do you have Other Annual Income?" portion is where you can include any additional income you may have. 

  Customer Answer

  Date: 09/13/2024

  As we stated in our application, the loan money was needed immediately to continue funding our surrogate journey. Since you were unable to provide us with any sort of loan and any sort of information on how to get our loan approved. We have secured Monday through someone else and I want that Removed. it does not stay clearly that it’s a hard inquiry. Unprofessional and predatory business that is unclear in its process as well as not through 

  

  Business Response

  Date: 09/13/2024

  We
  apologize but we are unable to provide credit counseling or advice. When submitting an application with LightStream, there is a disclosure at the end of the application that each applicant is required to acknowledge. By selecting the "Accept and Submit" button, the individual applying authorizes LightStream to obtain a consumer report to be used in the evaluation of their application. This disclosure confirms that the individual applying authorizes LightStream to pull the credit history in order to make a credit decision. Therefore, we are unable to have the hard inquiry removed from your credit report.

  Customer Answer

  Date: 09/16/2024

  The business "claims" they have information during the application process stating it is a hard inquiry. This is false. My husband and I went through the online system next button, through next button and no where was it clearly stated that a hard inquiry would be performed. 

  On their DIRECT PAGE prior to filling out what appears as the preliminary application also does not state anything about a hard inquiry.  In fact, you cannot get any information for their fertility loans WITHOUT filling out the application. In keeping with the businesses that operate in the same capacity, for the same reason- NONE of them take a hard inquiry until AFTER the offer has been extended and accepted. Which we did many prior to and after this application.

  Their practice is NOT industry standard, and is not CLEAR, before, during or upon submitting the information.