Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Respond to a request for a personal loan this company use me to what I can only believe was to wash money from their thru my bank account. Telling me was a verification system. Over and over they deposit 1220 then ask to turn it into money cards for same amount. Putting a hold on a loan amount into my account. And continue putting a hold while keep asking to continue using bonus money amount to money cards. This seeme to me of some kind of money laundering. Got mad I dont answer their call and keep messing around with my bank account My bank have block them

  

  Business Response

  Date: 08/07/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information.

  If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 08/16/2024

  Initial my consent to their explanation looks real. However after my direct appointment consultation with partners federal credit union. And a phone conversation to do call lightstream. Com. I not satisfied with their attitude and not respond to protect themselves of been part of this scam neither protecting the public. Trust is a large institution with the obligation to place roadblocks to 
  
  Anyone that can impact their bussiness or the public under their name and bussiness integrity. The fact that they refuse and know of this fraud constantly happening to the public I found them guilty of my last money and negligence in conducting bussiness   We are simple community relying on bussiness to managed implement correct an
  Y action that by association does a illegal and awful act to the public. I very much will go to court to hold them responsible. Because they know and stand by seeing the damage to the public 

  

  Business Response

  Date: 08/16/2024

  At LightStream, we take preventing fraud very seriously. Were aware that scammers may pose as LightStream and make fraudulent loan offers. Were committed to keeping your information safe.

  LightStream will never use phone calls, text messages or emails asking you to provide, update, or verify personal information such as passwords, Social Security numbers, etc.
  
  LightStream
  never calls with unsolicited offers
  never charges fees for loans
  never demands gift cards or other untraceable payments and
  never makes outbound sales calls.
  
  Knowing how to recognize scams can help you avoid becoming a target. If you receive a call or message from any company presenting themselves as LightStream but you have not applied through *********************************, you are not dealing with the authentic LightStream.
  
  If you suspect a scammer,dont answer their mail, stay on the phone line, download anything nor engage with them in any way. Do not respond. Ignore and delete their communications.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 08/01/2024, I was supposed to receive my loan deposited into my account to get my goddaughters dental work done before she started college. I applied on 07/23/2024. I was approved for my $6000.00 loan request by Lightstream and 5 other sister companies i chose Lightstream because their rates were the cheapest. I answered all their security questions with no issues i received 2 more emails after i signed my loan papers that were CONFIRMATION OF LOAN FUNDS AND CONFIRMATION OF THE DEPOSIT ON 08;/01/2024 (TODAY). I also received a call from ******* at Lightstream yesterday morning asking me to provide the name of my bank the money was going into and bank info. which i provided it to him. SO THEY ARE LYING WHEN THEY SAY THEY DONT ASK THAT INFORMATION AS IVE READ IN THEIR RESPONSES ON HERE TO THE COMPLAINTS OVER AND OVER THEY ARE LYING!!!!!! HE ASKED ME ALL THAT INFO TO VERIFY IT BEFORE THEY WOULD DEPOSIT MY FUNDS! AND YES HE IS AN EMPLOYEE OF LIGHTSTREAM! And after jumping through all their hoops and doing everything on my end with 100% accuracy as of today at 533pm i still hadnt received my loan deposit. I had to call them to inquire why????? My credit score is well over 800 I have no problem paying my bills and i spoke to ***** who informed me that ALL LOANS ARE SUBJECT TO AN AUDIT thats the biggest lie yet and NOWHERE IN THEIR DISCLAIMERS ON ANY EMAIL & MOST CERTAINLY NOT IN THE LOAN DOCUMENTS I SIGNED DOES IT SAY ANYTHING ABOUT RANDOM AUDITS!!Which conveniently fell on the day i was to receive the funds in my account, and not so much as even a phone call to update me on this lie. I have attached all the email correspondences and loan documents along with their disclaimers for the BBB and anyone who needs to know and see proof this company is FRAUD!!! They wasted my time, and hands down have the worst customer service I have ever experienced in my life! I informed ***** to cancel my loan agreement IMMEDIATELY! DONT USE THESE PEOPLE!

  

  Business Response

  Date: 08/02/2024

  Per your inquiry, it is stated in the approval email you received on July 29, 2024, "All approvals are subject to an additional verification review prior to funding. We reserve the right to decline the requested loan if we suspect fraud or misrepresentation, are unable to verify funding or account details, or find that your loan request otherwise does not align with bank policy". In regards to your credit score-related inquiries, please note that LightStream is not a FICO score-driven company. When we receive a loan application, we review the entire credit profile of the applicant.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I submitted my information to get a loan to get out of some debt on ******* this company emailed me (Light Stream finance) and I got in contact with a FAKE loan advisor (******************* phone number ************) they wanted all my bank information for verification I gave it to them since I was in desperate need, he stated I needed to pay a down payment to obtain the loan I told him never mind I dont have money for a loan down payment and he stated he would give me the down payment he would just need all my bank information and so he could put into my account and so he could also submit it to the credit bureau saying that I paid them back, I would just have to return the money via Apple Cash or Venmo or Apple Card the Apple Cash wasnt working and I dont have Venmo so he told me to get the Apple Card at a ******* and send him the information (Apple Card number and receipt) so I did because at the point I wanted nothing to do with this person or their money it all felt wrong, but they already put the money into my account. I told him I wanted to cancel my loan and the process and he belittled me. Thinking it was done and over with, on 7/18/2024 I get notice from bank Im at a negative balance after working in this day at 5pm i opened my account and they returned these checks that they put into my account putting me in an over negative $400 balance. I call my bank immediately and am currently working with them with this, after I called the LightStream Finance number asking why they returned their checks when I sent them their Apple Card and the representative said enjoy it. Ive attached pictures with this situation And hope I can get help or this business gets shut down.

  

  Business Response

  Date: 07/19/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th, 2024 a man claiming to be a Lightstream employee, called me about a loan for 10k. I have been sick for a long while and could use the money. Long story short, when it came time to give me the money, he said my bank account was not with an approved company, so he would have to wire it. I had just been scammed a few weeks prior, so I was cautious. He was a good talker and got me to buy two Target gift cards to cover fees. I am quite sure he isnt with you. I have his contact info if you want it. I really hope you pursue him. Total jerk.

  

  Business Response

  Date: 07/10/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:07/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received at call from ************ stating I was approved for a loan of $6000.We went t brought several verifications and now they are asking me to add a 3rd party to my bank account.When I refused they said it will only be for 15 mins. I continued to refuse and they resisted the loan. I want this place shut down as its a scam and people are trying to get help financial and they are taking advantage of them.

  

  Business Response

  Date: 07/08/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 07/08/2024

  the business should look into their website, and communication to ensure their business is not being used fraudulently. As Ive read other complaints and they send the same scripted statement to everyone. 

  

  Business Response

  Date: 07/09/2024

  At LightStream, we take preventing fraud very seriously. Were aware that scammers may pose as LightStream and make fraudulent loan offers.
  

  Were committed to keeping your information safe.
  LightStream will never use phone calls, text messages or emails asking you to provide, update, or verify personal information such as passwords, Social Security numbers, etc.
  
  LightStream
  never calls with unsolicited offers
  never charges fees for loans
  never demands gift cards or other untraceable payments and
  never makes outbound sales calls.
  
  Knowing how to recognize scams can help you avoid becoming a target. If you receive a call or message from any company presenting themselves as LightStream but you have not applied through *********************************, you are not dealing with the authentic LightStream.
  
  If you suspect a scammer,dont answer their mail, stay on the phone line, download anything nor engage with them in any way. Do not respond. Ignore and delete their communications.

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had someone call said I was accepted for 5000 dollar loan and they would send me so much then I would send it back and it would show to the credit bureau then I would receive my loan amount I had all kinds of activity on my account which I put on homd it showed three mobile deposits that I didn't make so my bank has put a hold on my account until tomor so I can go in and redo everything all over thinks to these useless scammers the number they called me from was ************ it is sad cause I need some financial aid to get emergency bills caught up then these lowlifes wanna play with me but I have change passwords etc so hopefully with this number u can find the ******* who is doing this

  

  Business Response

  Date: 07/08/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get calls from this company about a loan that I never applied for and for someone called ******. I continue to ask them to take me off their call list. I get 5 to 10 calls per day. I try to block the number, but the number is always different, from different states and different people. When I tell them to remove my number, they simply hung up.

  

  Business Response

  Date: 07/02/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/13/24 I received a call from someone posing as LightStreaming Financial offering a loan to me for $10,000 monthly amount of $91 for 36 monthly payments for $3000. After listening to him I knew it was a scam, because he began to get upset. I hung up.

  

  Business Response

  Date: 06/17/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2024. This company called me and guaranteed me a loan of $3000. But I had to put $450 on a money *** from ******* and send them a picture of the card and receipt and not to activate the card. I did this and now they are saying I need to use a barcode sent from them to put 600 dollars on it for the **** If not I will be charged more

  

  Business Response

  Date: 06/03/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 06/04/2024

  I am still getting calls and texts from people from so called light stream.  The keep demanding 600 more money.  They say that if I pay it it will be refunded to me also.  I have phone numbers for these people.  At this point I just want my 450 back.  The money pal company has refused to refund my money

  

  Business Response

  Date: 06/04/2024

  We can confirm that this is not how LightStream operates. Unfortunately, LightStream has experienced situations where fraudsters have passed as LightStream employees and have used fake emails or phone numbers to call customers. We can assure you that we do not ask our customers to provide any type of down payment or request they purchase gift cards to be considered for a loan.

  Customer Answer

  Date: 06/05/2024

  Really just want my money back.  I have phone numbers and names that these people are using.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business asked that as a part of the application process that I provide my online banking user ID and password! My bank informed me that this is highly ill-advised and precludes the banks ability to protect accounts against fraud. It resembles internet scams.When I raised this issue with *********************(Rep).. he argued that the information was safe and this was their proceedure. After I pointed out that my bank adamantly discourages disclosing passwords and account info and that their are typically scams...he began cursing and swearing at me!

  

  Business Response

  Date: 05/30/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.