Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lightstream accepted a fraudulent account application from someone impersonating me, and submitted hard credit inquiries to the multiple credit agencies. I have twice informed Lightstream that this was submitted fraudulently and demanded that they withdraw the credit inquiry from the credit agencies. They refuse to proceed in a timely manner.

  

  Business Response

  Date: 02/14/2025

  Thank you for reaching out to us and expressing your concerns. We can confirm your first communication with us on February 13, 2025, did initiate an investigation. Please allow up to 30 calendar days for this investigation to occur. Any information found will be forwarded to the credit bureaus for further review. If there are any changes to be made to your credit report, please allow the credit bureaus ***** days to update their records. Once the investigation is complete, you will receive communication regarding any updates. 

  Customer Answer

  Date: 02/14/2025

  My first contact with LightStream was Monday 10 February. They promised to respond within 48 hours. They did not do so. I contacted them again on ******************************************************************************************* any case, they still refuse to resolve this matter in a timely manner. There should be no further delays before they inform the three credit bureaus that I was a victim of a fraudulent application and a victim of their own shoddy business practices (initiating a hard credit inquiry BEFORE verifying the identity of the applicant). Wating up to 30 days for them to correct their fradulent transation is totally unacceptable.

  

  Business Response

  Date: 02/14/2025

  We apologize for the miscommunication. We have thoroughly reviewed our records, and we can confirm your initial communication with LightStream was on February 10, 2025. While we understand the urgency of your request and predicament regarding your credit, we do require more than 48 hours to review the inquiry and report any changes or updates to the credit bureaus. We will continue to work towards investigating the matter and providing a response to you as soon as possible. We have also informed our management team of your concerns and feedback. If you have any additional questions, please contact us at **************. We also accept calls made through the relay service (dial 711).

  Customer Answer

  Date: 03/07/2025

  The business continues to offer excuses rather than action. They are unable (or unwilling) to confirm whether they have withdrawn their erroneous hard credit check from the credit agencies. From all appearances (my declining credit scores) they have still failed to do so in a timely manner, and they offer no timeline to do so. 

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud in providing an approved loan in amount of $3000

  

  Business Response

  Date: 02/12/2025

  We are truely sorry to hear about the situation you encountered. Unfortunately, LightStream has experienced situations where people have passed as LightStream employees and have used fake emails/phone numbers to reach out to individuals. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information. In addition, we recommend reaching out to your bank to protect your banking information. If you have additional questions or concerns, please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).
  
  

  Customer Answer

  Date: 02/12/2025

  The names of the 2 individuals are **** ***** and *** ******. If they are employees with ******************** they need to be both fired and charged with fraud and theft.

  

  Business Response

  Date: 02/18/2025

  We are able to confirm that none of the employees at LightStream have those names.

   

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 05, 2025 I received a call at 10:36am from LightStream lending. They said that I have been approved for $5,000 loan. They told me a loan ID ******. After listening to the details about the agreement until 11:15 about 15 min later I received another call from a different number with same area code stating they were part of the LightStream lending company and this was supposedly the account manager **** *********. He told me they were depositing $550 into my account and needed me to purchase a ******* money card, put $500 on it and call him back to relay the info on the card. The 2 checks they deposited into the account are fraud and got rejected each for $275, totalling $550 taken from the account. I am 63 years old, have diabetes and only make a little over 900 a month which is only enough for my bills. ******* ******************************************* is accusing me of depositing those checks and told me there was nothing they can do to help me.

  

  Business Response

  Date: 02/10/2025

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody inquired for a loan or funding using my information and it put a hard credit inquiry on my credit and i notified both light stream and ********** . I want the hard inquiry removed from my credit that was place on 1/10/2025. Please and Thank you.

  

  Business Response

  Date: 02/06/2025

  Thank you for reaching out to us with your concern and request. We received your initial request on 01/10/2025 and our investigation has concluded. A letter with the outcome and changes you can expect has been mailed to your home address. Please allow ***** days for any credit changes and removals to go into effect and be visible in your credit report. 

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Light stream to acquire a loan mid January 2025. I completed this loan online and right after I completed the application within 30 minutes the application was denied. The reason was because sure they couldnt get a credit report transunion. I thought that this was weird because I have only ever freeze my Experian credit report. I created an account on Transunion snd my report wasnt frozen. I called Lightstream and I was advised they had the wrong birthday. I applied again and once again I was denied again. I applied again and I received a email which stated that my application was withdrawn. I sent a email and questioned this denial. I received a email which states that this was a duplicate application and our application was pending for pay check stub. I submitted this check stub morning of January 22nd and was denied again because of my credit m. Thats weird because my credit rating across all 3 credit bureaus is 766 to 780. No collections less 1% credit card usage. Credit history 30 years plus. I have over 500k in liquid assets and own a home worth 1M. Annual income of 120k bring home over 7k monthly. I believe this company is either a scam or doesnt know what they are doing and I want a full investigation of their practices and I will be notifying the media about this company.

  

  Business Response

  Date: 01/23/2025

  Thank you for providing feedback on your loan experience. We will forward your concerns to upper management.

  In regards to your decline, please note that LightStream is not a FICO score-driven company and our decision is not solely based on your credit score. When an application is received, we review several different items, including the credit profile, financials,debt-to-income ratio, payment history, remaining loan balances, income compared to the loan amount requested, and any documents submitted. We regret to inform you, based on our credit guidelines, we are unable to extend credit at this time.

  Customer Answer

  Date: 01/23/2025

  I like to know what your guidelines are and the exact reason for the decision.  This is what Im looking for.  

  

  Business Response

  Date: 02/10/2025

  Unfortunately, we are unable to move forward with your loan application at this time. Please refer to the decline notice in your LightStream account for the specific reasons we are unable to extend credit. Our lending guidelines are proprietary, and while we carefully evaluate each application based on multiple factors, we are unable to provide additional details beyond what is outlined in your decline notice.

  
  

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against LightStream due to their refusal to refinance or lower the interest rate in my current loan and the poor customer service I received during my attempt to resolve this issue.I have been a reliable customer with a flawless payment history, consistently making all payments on time. Despite this, the company declined to discuss or offer any options to lower extremely high interest rates of *****%. Given the current economic conditions and inflation, I can no longer afford this rate long term. I approached the company seeking a fair adjustment to ensure I could continue making payments for the next three years withiut adding additional time or interest to the loan.When I attempted to call LightStream customer service, I wa rudely met with a dismissive response: "We don't change interest rates; you can only add additional interest to your loan and extend the loan." This lack of empathy and unwillingness to even discuss alternatives was not only unprofessional but left me feeling unsupported as a loyal customer who has already paid a significant amount of interest to date.I believe it is reasonable to request a conversation about lowering the interest rate to prevent defaulting on the loan. I am seeking the Better Business Bureau's assistance in facilities a resolution that allows for a fair adjustment while ensuring the loan terms remain manageable.

  

  Business Response

  Date: 02/03/2025

  We thank you for sharing the details of your recent experience and we apologize that the communication and response was unfavorable and unsympathetic. Your concern has been escalated to our management team. Once a LightStream loan has been established the interest rate is no longer flexible as it is a fixed rate, and our company does not offer the option to refinance or reevaluate the original agreed terms. LightStream does, however, offer financial hardship assistance. If you are interested in learning more about these possible options and how they may assist with managing your loan, please reach out to us via email at **************************************** or by phone at **************. We also accept calls made through the relay service (dial 711).

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello I'm emailing because I had filed for a loan and I think someone in your company or someone is calling people and saying there approved for the loan asking for the bank info and then calling back asking what they have in the accounts as well if you don't have any money they are saying they can put ****** but that would have to be sent back so I'm saying this that it is scam and I'm reporting this company to the better business Bereau and to *** cause I am in law enforcement and they try to scam me here are the numbers they are calling from ********** **********

  

  Business Response

  Date: 12/19/2024

  We appreciate you reaching out to us. LightStream will never send unsolicited emails,text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs,credit or check card numbers, or other confidential information. This includes requesting money or banking information. 
  
  If you continue to receive suspicious emails, communications or believe you may be the victim of a possible scam, please ignore all calls and delete unexpected messages asking for passwords, PINs, or other confidential information. If you have additional questions or concerns, please contact us at **************************************** for further assistance. You may also foward any information related to the unsolicated calls or communications to ***************************************************************. 

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LightStream has conducted a hard credit pull when I have not applied for a loan or any services with this company. In doing so, it has caused significant damage to my credit report. This happened on 10/31/2024. I did not give permission for anyone at this business to do this. I believe they got my information unlawfully when I was searching the web. I have just recovered from previous fraud on my credit report, and I must have this inquiry cleared immediately. I have called all the phone numbersd provided for LightStream and I cannot conenct to a person. The email online is not correct. This information is listed on my credit report: LightStream ******************************************************************************************************************************. I am requesting that this issue is resolved right away with the assistance of the corporate office to eliminate extra time and effort via mail. I need to speak with a live agent and I hope the BBB can help me,

  

  Business Response

  Date: 12/16/2024

  To research and review the inquiry you located on your credit report, please contact us directly at **************. We also accept calls made through the relay service (dial 711).
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today December 3rd I received a call claiming to be from lightstream saying I was approved for 2500 and they needed my password and username to my account to deposit the money they stated they would deposit a first amount first then I had to send it back for the next deposit I have since changed all my information since it did seem like a scam to me

  

  Business Response

  Date: 12/04/2024

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information.

  If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the insurance fees then had to pay tax fees then they said they cant and the loan to bank card cause there is a flag on my ss number but the can ************* the money I they can't put money on bank card cause there is a flag on ss number then how can they ************* me theoney and I obviously approved the loan cause the can send it ************* y can't they put it on bank card and if there was a flag on my ss number then how did I get the loan

  

  Business Response

  Date: 11/12/2024

  We can confirm that this is not a valid LightStream offer or practice. Unfortunately, others will attempt to impersonate Lightstream in an effort to gain monies from the public. We can assure you that Lightstream does not ask customers to provide any type of down payments,request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.