Complaints
This profile includes complaints for The Doc Pros's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up under the assumption that I was getting a bailout check they got my checking in routing numbers and then I was told I would be paying them and then I was notified that my brother was hit by a car on his bicycle and me and my family would need to pay his hospital bills while he was in a coma and ICU so that he could receive the best care I've called the company multiple times to cancel services and they will not return my phone calls or cancel my services they are trying to wait to the day they can withdraw money out of my account and not return my phone calls to cancel my services which I have called multiple times in the past month with no one returning my phone calls I have been told it has been expedited multiple times and someone would call me within the hour with no one calling me to the point that I'm having to cancel banking accounts just to keep them from still in my money so that way I can help pay my brother's expenses in the hospital I think this company is a criminal intentions with a pyramid scheme scam they seem like they are legit only to the eye but behind closed door they're just as big as scammers as the rest
Business Response
Date: 02/28/2023
Helo
The Doc Pros does not have "criminal intentions" as The Doc Pros is a legitamite business. This consumer signed up with The Doc Pros on 2/10/23 and engaged with the process. Then all the sudden he contacted The Doc Pros on 2/20 stating that he needed to cancel . On 2/21/23 he was cancelled and received a SMS stating this. He continued to call and send aggresive emails regarding cancellation as we told him he was cancelled. He then spoke to one of our **************** staff very aggressively then at the end of the call he stated to her that he might wast to re enroll when his brother gets out of the ICU. Very odd. The Doc Pros never attempted or took any funds from this consumer.
BBB please do not post as this consumer is not a active client.
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My elderly mother was signed up with The Doc Pros with the help of Fresh Start Legal. My mother was set up for automatic withdrawals and her first payment was withdrawn in July of 2020. As of December 2021 she paid $3,429.17. At some point in 2021 my mother was told that the Doc Pros was merging with *************************. Shortly after the payments were automatically withdrawn by the *************************. It has just come to our attention that the amounts previously paid to the Doc Pros was not transferred to the ************************* after the merge. This information was given to me by the *************************. None of this makes sense to me and my mother is out thousands of dollars with the same debt she started with. Is this legal? Was she taken advantage of? Are we being lied to? What happens to the money she paid? If not transferred after the merge, does my mother receive a refund? I have bank statements to show all the payments withdrawn. Please help.Business Response
Date: 12/19/2022
Hello - This consumer is not a active client with The Doc Pros. She is a active client with *************************. In order to receive any refunds requested they need to contact *************************. This consumer signed a agreemenrt with *************************. They can be reached with the information below. Thank you.
Phone number ************
Email ****************************Customer Answer
Date: 12/19/2022
I did contact ************************* the same day I filed this complaint. The ************************* informed me that any payments that I made to the Doc Pros were not transferred to the *************************. I'd like to know where is the money I paid to the Doc Pros? What happened to all the payments I made to the Doc Pros at the time the Doc Pros merged with the ****************. The **************** do not have any record of payments I made to the Doc Pros. I need to know where that money went?Business Response
Date: 12/19/2022
Hello -
Any payments made to The Doc Pros back in 2021 (When your mother was sent to LPG to continue servicing her accounts per her request) was for the services that The Doc Pros provided. Those payments were made as a program cost. There was multiple services provided to your mother. She signed a service agreement.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.