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Business Profile

Legal Document Help

The Doc Pros

Complaints

This profile includes complaints for The Doc Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Doc Pros has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Doc Pros

      501 W Broadway Ste 800 PMB 311 San Diego, CA 92101-3546

      BBB accredited business seal
    • The Doc Pros

      501 W Broadway Ste 800 San Diego, CA 92101-3546

      BBB accredited business seal
    • The Doc Pros

      4231 Balboa Ave # 1010 San Diego, CA 92117-5504

      BBB accredited business seal

    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been dealing with a debt consolidation program for a couple of months they've been taking my money and not using it at all called up to find out why my money is just stagnated for a couple of months they didn't give me no information ask them how can we resolve this and get my money to the creditors that needs to be getting it they hung up on me call back and cancel ask for a refund it's been two and a half months or no refund and no call back

      Business Response

      Date: 11/21/2024

      Hello.  The Doc Pros is not a consolidation company.  As you see in the agreement that the consumer attached to this complaint it states document preparation.  It states nothing about consolidation.  Seems the consumer is confused and misunderstood the program.  We did refund the client.  When enrolling into the program he was made fully aware on how the program works as we do a Quality Control call and he stated he understood.  This consumer has been cancelled and has been refunded.  Thank you. 
    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid them to help me pay off my debt. After 4 payments of ****** they did not do anything, so I call to cancel the service and they give me 1 payment back. I think I should have gotten more back. The last time I called the customer service operated hung up on me. She would not answer my call anymore.

      Business Response

      Date: 11/14/2024

      This consumer was engaged with the program the entire time.  She did not give the time frame a chance to complete the program before she wanted to cancel.  We did not refund 1 payment we refunded 2 payments.  One on September 9th and the other on September 24th.  This consumer has not made a payment since July 2024.  This consumer was cancelled on September 4th 2024.  We appologize there was confusion.  
    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled with The Doc Pros a couple years ago and **** told me that they would be able to assist me with my unsecured debit. I agreed to the payment plan that they offered and started paying them monthly. I was told to send them all codependence from my credit card companies that i received monthly. Approximately 8 months ago I was contacted and told that I didn't need to continue paying my monthly payment, but the program would continue according to the agreed terms. I have recently received three court summons for failure to pay my debits. **** told me that this is not suppose to happen and that she would have an attorney contact me. I was told that a portion of the monthly payment that I'm sending in was suppose to go to the credit card companies. I recently found out that this is not happening. The Doc Pros is just waiting for the Credit Card Companies to charge off the accounts and then try to repair my credit report. I was instructed to call the Doc Pros and request a full refund and then use that money to settle my enrolled accounts. I called and asked to speak with **** however I was told that she would call me back and never did. I called a second time and was told that they denied my refund request but would cancel my agreement.

      Business Response

      Date: 10/21/2024

      This consumer was enrolled into the program on October 11th 2022.  They have been fully engaged in the entire process of the program.  We have spoken to this consumer multiple times during the entire duration.  We have spoken to this consumer at least once a month with updates.  He has been sending the required documentation for the program.  This consumer was never told that the monthly payment was going towards credit card bills.  We are not a consolidation or settlement company.  This consumer has received Welcome Packages and Acceptance calls that explains in detail how the program and process works.  The Doc Pros stopped taking monthly payments from this consumer back on April 2023.  They have made 7 payments out of the 12 per their agreement.  The Doc Pros has went above and beyond for this consumer without further payments.  If this consumer wants to continue with the program we would be happy to help. 

      Customer Answer

      Date: 10/21/2024

      What has The Doc Pros done for me since I enrolled and started making payments? Yes, they call me and ask if I have any letters or anything from the credit companies. But I dont see any improvement, I just continue to receive summons from creditors. I would like to see some improvement on my credit or a refund. I cant just continue to wait until Im sued again.

      Business Response

      Date: 10/23/2024

      The Doc Pros will contact this consumer directly for resolution.  Thank you. 

      Customer Answer

      Date: 10/30/2024

      I paid a monthly fee for credit repair and l was told initially that my payment would be used to settle my accounts. I received three court summons and I had to hire an attorney to settle the cases. I would like to have the money that I paid your company refunded so that I can pay my bills and attorneys fees. I dont feel like your company did want I was told that they would do to avoid the court cases and fees.
    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business led me to believe it was a debt consolidation program to relieve debt. It was fake and thankfully I caught on before I paid a 3rd month . Horrible liars they are . Nothing but a scam I think. I haven't received any paperwork or emails or nothing . No proof probably except for my bank account that I paid them twice. They wanted me to lie in the end and say I didn't owe money to the debters..

      Business Response

      Date: 08/29/2024

      This consumer has spoken to The Doc Pros multiple times being very agressive.  Management was aware of the refund request and this consumer was told many times it is being reviewed.  He continued to contact ************* screaming and using fowl language.  This consumer has done all the Acceptance calls and received all the Welcome Packages via email as we have receipt of those.  The refund is being reviewed by management and their account is cancelled per their request. 
    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      june 14, 2024 ****** the doc pro **** relief no answer they called me

      Business Response

      Date: 07/14/2024

      This consumer has sent many threatening emails and has been very confused during the entire duration of the program.  We have tried several times to communicate with her. The refund is scheduled for this week as we have communicated this already to the consumer of the one payment made since enrollment in May. 
    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said my credit cards would be paid and nothing has been paid and my credit scores would go up and nothing done

      Business Response

      Date: 05/09/2024

      This consumer was engaged and fully aware on how the program works.  She was sending in the correct correspondence needed to process on her accounts and we would speak to her multiple times a month regarding status updates and questions she may have had.  Everything was done per her request.  Unfortunately things do need time and per our conversations she wants this process done faster then anyone can for any sort of program she would enroll into.  We have communicated this to her multiple times.  

      Customer Answer

      Date: 05/16/2024

      My name is ************************* and The reason I didn't respond is because my phone would not let me respond to the case. I I call and the receptionist said that they didn't have no case on Doc pros so I called again and I'm trying to reopen the case back on doc pros I started this in February of 2023 and finish pay December of 2023 and was told that I would see my credit go up as soon as the payments was finished they are holding $3,000 of my money and I haven't seen nothing they have done I got in touch with the creditors because doc pros wanted the collection papers I asked the collection people have they paid anything they said they never even heard of them I have not seen my credit go  up I sent them the collection papers and haven't heard anything from them I would like to reopen my case thank you ************************* ************ email ****** b e l ************ thank you

      *************************

      Business Response

      Date: 05/17/2024

      This consumer was engaged and fully aware on how the program works.  She was sending in the correct correspondence needed to process on her accounts and we would speak to her multiple times a month regarding status updates and questions she may have had.  Everything was done per her request.  Unfortunately things do need time and per our conversations she wants this process done faster then anyone can for any sort of program she would enroll into.  We have communicated this to her multiple times.  Do they want to resume the program?  We are unsure what she is requesting as we did what she wanted the service to be.  

      Customer Answer

      Date: 05/17/2024

      My name is ************************* I do not wish to do business with this company I have been with them since February of 2023 and they told me in December **************************************************************************************************************** 30 days collection when I called the  credit card collection think that they never heard of the company and no one had got in touch with them about my credit I asked the credit companies to send me the credit collection papers
    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this business in October 2022 to help me with debt after I left my marriage and was a single mom trying to make my own way. Our business was on the brink of bankruptcy, so I did not have money to pay my credit cards off. I desperately wanted a clean slate and had used a debt relief program in my early 20's, and thought this program was similar. I was told by the Doc Pros agent that they would enroll me in their debt validation program, but I would need to stop paying my credit cards. I had a really hard time with this since my credit score was over 800 and I had ALWAYS paid my bills on time. She told me it was part of their program and my score would be repaired at the end of the program. I diligently researched this company before signing up and saw their grade on BBB was A and then also saw that the law group they work with also had high ****** ratings. When I signed up, I spoke with *************** of L.A. and was confident in the program since I was speaking to lawyers who were very reassuring. I paid the Doc Pros over $5k thinking I was paying for legal assistance, but they have not helped me but made my situation worse since I now have a credit score that is barely over 600. In April 2023, the agent who signed me up contacted me and told me this company was a scam, and told me to ask for a refund. I was also contacted by a manager from The Doc Pros the next day, who assured me the program was still good and their former employee was spreading false information. I then had one of my credit card companies file a judgement against me. I went to ******** for assistance and they referred me to their legal help at ***************, and she told me I could hire her to file bankruptcy. What did I pay $5k for? Now I realize I should have just paid my credit cards instead of paying these frauds. I have reached out to their company many times with no action. I had an appt scheduled with the manager on Feb 1st but didn't hear from her. Help please!

      Business Response

      Date: 03/05/2024

      Hello!  

      This consumer enrolled into The Doc Pros on September 2022.  She was very responsive and was fully aware on how the program works and was sending The Doc Pros all the requested and required information.  She was engaged in the program. We processed on the accounts that she has enrolled into the program.  In March of 2023 the individual that enrolled her into The Doc Pros program (They were not a employee of The Doc Pros they were a marketing company) was in breach and was contacting certain client of The Doc Pros telling them to commit bank fraud.  When this first happened The Doc Pros contacted all of those individuals to releave them and make sure they did not follow this in personas directions as we had to get legal involved and send this person(s) ***** and Desist as they legally were not allowed to contact any of The Doc Pros clients.  I also communicated this to my BBB representative and she was fully aware as well what the situation was as we felt there would possibly be some complaints from consumers or this one person would put false complaints (As they did and BBB caught them). We stoped taking payment from Ms. *** in April 2023 as we felt for those handful of our clients due to that situation we felt as a business we did not want to charge them anymore payments and process on their accounts for NO additional charge.  Which we did.  Ms. *** them spoke to our legal department and advised or spoke to her about filing Bankruptcy.  We do not know what ************ decided to do as the last time she spoke to anyone was Jan 31st 2024.  We have tried to reach this client with no success.  

      Customer Answer

      Date: 03/05/2024

      I paid over $5,000 for your company to ultimately tell me to pay a lawyer to file bankruptcy. This is not what I was told when I signed up. I was told by the consulting agent that my debt would be wiped clean through debt validation. If you are hiring a marketing company to represent your company, then they should have been properly trained to let potential clients know that there is a chance that the validation will NOT work. Sounds like what they were told to tell clients wasn't completely honest. This is why ****** reached out to me April 16, 2023. She had so many of your clients coming back and telling her this program isn't working, so she started warning the people she signed up because she felt guilty! At this point, this is a joke and NOT working, so I just want my money refunded so I can pay my credit card debt. All you did was call or text me every once in a while to see if I had received anything, which I did not until after I stopped payment. I have called your customer service line and talked to ******* many times starting back in 2023, and was told someone would call me back each time, but they never did. I talked to ****** on 1/30/24 who had ******** call me on 1/31. She set up an appointment for the manager or owner, ****, to call me on 2/1/24 and I never heard from her. This is NOT how legit and honest companies operate. If I did not receive the service I was told I was getting, I need my money back. I now owe *********** six thousand dollars and would like to just pay them with the money you dishonestly took from me. The service I paid for was debt relief, I was NOT given this service, and just need a refund. 

      Business Response

      Date: 03/06/2024

      We are very clear with the program expectations during the duration of time that validation for document preparation is not a 100% guarentee.  You are stated this is the Welcome Pacakage that you receive when you first enrolled, there is a disclosure on every email that you have received stating this and in your agreement that you signed when you enrolled.  And no those individuals did not contact you because they had clients calling them, those individuals were calling clients and breaching contract and were telling consumers like yourself to go do bank fraud and charge back payments that is why they received legal documents from The Doc Pros and that is why you have not heard from them since. They were trying to scam you that is why when The Doc Pros heard about this you were contacted imediately.  The Doc Pros has contacted you via SMS to confirm your mailing address to set up a refund as we see there was much confusion when you first enrolled regarding how the program works.  Thank you.  

      Customer Answer

      Date: 03/07/2024

      Thank you for your willingness to issue a refund. I will accept a response once I receive the refund, as I responded to your text at 8:17am with my address when the text came through at 5:35am on 3/06/2024. I don't feel like the reps were trying to get me to commit bank fraud. They called me to tell me the program wasn't working and they had other companies that could help me. I told them I didn't trust any of you because this was all ridiculously unprofessional and sloppy. But I had paid the money for the program so I kept with it. But once the debt was validated, I was told by your legal associate to declare bankruptcy and pay more for her legal services. What does the $5,000 (originally supposed to be $8,000) go towards? Your assistants calling me every few months to check if I received papers? Maybe there was a point that this program worked, but I missed that boat and I am devastated by this program. This is my life and my credit. I had over an 800 credit score when I signed up. I should have just contacted my credit card companies for an arrangement. But at that point I was going through a divorce and picking up the pieces of my life, desperate and vulnerable and trusted what I was being told. Please send the refund as soon as possible so we can all just put this behind us. Thank you. 
    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 6, 2023 I started an account with ******** to help me with reducing my debt. I gave them a list of accounts that were creating a problem I was told that the debt would total $14,861 and their program would reduce the debt to $7144 and I would have a payment each month for 24 months of $297.68. I continue to get bills etc. I contacted the company on 89 and got no response back. When I did speak with someone regarding my concerns about the damage to my credit and my checking account, I was told that I should just not pay the auto payments and not cancel those because that way they would be turned into a debt collector. This ruined my checking account and my relationship with my bank. My Vinton county national bank account was closed. I still owe them a balance of $800 for overdraft related to bills I could not pay, I contacted them again September 10, 2023 with no response. I was called on October 30 23 and told that my rate would go up to $325.95 for some additional ************** charges. I do believe that these charges were included in the original amount. On on November 2 23. I contacted ******** and asked them to stop payments for them and have a supervisor call me. They assured me that this would happen within 24 hours. I was not called by a supervisor and it was more than 24 hours. I received a phone call from an attorneys office telling me they were told to call me by the Doc Pros . I told them what my problem was and my concerns which was all of the phone calls text messages letters I was receiving for debt. They told me that there was nothing that they could do that. I had to contact my creditors to get them to stop calling me. I again reached out by text to the Doc Pros and ask them to have someone call me I have not received a phone call yet as of November 15, 2023. I called again this morning and left a message.

      Business Response

      Date: 11/15/2023

      We spoke to this consumer and everything is resolved.  
    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this year I kept getting phone calls with messages saying. You have been prequalified for a hardship loan up to $31,000 to pay your debt. Please call us. After getting quite a few calls I finally called, and they told me how they could reduce my debt. After they figured out all my debt, they told me that for $253.73 for 25 months they could help me out. The way they explained it is what i would owe my creditors. In April they started taking the money out of my checking account. Now they want my debt card number.I tried calling them and asking for documentation on what I paid and my balance. and asking when my debts were going to be taken care of. ******* told me that they don't do that. My payments were for the lawyers when my creditor sent my debt to a collection agency. That is NOT the way it was explained in the first place.Now my credit cards have more debt on them, and I owe more money and spent $1268.65 on top of it. I want my money back so I can pay off my debt.***************************,

      Business Response

      Date: 10/17/2023

      Hello!

      This client has been enrolled with The Doc Pros since 3/30/2023.  She went through a quality control call and a acceptance call to explain exactally how the program works in detail.  She received a Welcome Package via email that explained how the program works.  We have communicated with her 15 times sinces enrollment.  Each time the program was explain in great detail to her.  We have not taken a payment per her signed agreement since August 3rd.  She has not responded to any of our calls, emails and text messages since August 11th.  We have attempted to contact this consumer 10 times with no response.  We are not sure why this consumer would say that she was confused as this program was explained to her in great detail.  If we could speak to this consumer we can clear up any confusion she may have.  

    • Initial Complaint

      Date:09/26/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was slammed into this as they claimed to be a debt resolution company n charged me $500 a month for 2 years and never paid any of my creditors except 1 or 2 in the Beginning .Now I have all the debt I had before I paid them . They were paid thru my bank for 2 years thats $10.000 for what???? They didnt pay anything they just stole My Money . Now I have to file for bankruptcy to get this debt removed off my record .

      Business Response

      Date: 09/27/2023

      Hello - This person is not a client of The Doc Pros. They are not a active client of The Doc Pros.  We cannot find this person with any of the contact information they have provided.  Thank you.  

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