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Business Profile

Legal Document Help

Squabble

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a Squabble package that included a Demand Letter and Court Paperwork for $68 on April 10, 2024.I have not received my order.I have emailed the company inquiring about the order 3 times and have received no response.I have tried calling representatives of the company numerous times without success, a recording say they are unavailable.I have cancelled my order and am seeking a refund of $68.There is no method of requesting a refund other than sending an email to ******************************* which yields zero resonse.

    Business Response

    Date: 05/02/2024

    Hello, 

    Squabble has provided the user with the appropriate documentation as well as the demand letter template -- the two ingredients of a Perfect Paperwork package. Of course, our goal is always to help, so we're always willing to hear what our users have to say. If you'd like to reach out to Case Review, please give us a call at ************.

    Customer Answer

    Date: 05/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested squabble serve a ***************************** with Color Changes **** Not at any time was I informed that ***************************** wasnt served. I was even told court order was served. I was never told that ***************** wasnt served. I was told in court that a *************** was served and is no longer associated with the **** Not at any time was this information relayed to me prior to court. Also was not informed that ***************************** wasnt served. I was ripped off by painter as well as squabble

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for Squabble App services on January 10, 2024. I paid them $569.00 for their full package. Their service was advertised as 100% money back guarantee. After and only after I hit the purchase button, I was informed that I would need to be able to receive mail from the *********** court. At that point I reached out to Squabble customer service via email to inform that I would not be able to proceed with a small claims filing and to request a refund. The representative with whom I communicate, *************************, told me the best their legal department could do was issue me a partial refund of $196.00. I escalate this dispute to my bank, **** of America. But I am still out $569 and waiting for a review of my claim to try to get my money back over cancelled service.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give this company zero stars I would. They charge you for a package that includes an attorney drafted letter. This letter is a generic form that you have to spend time working on to change this and that - it would probably take you a few hours. It is a form that can be found on ****** for free. When you sign up for the bottom package, you are given the option to sign up for an upgrade at a later time, but once you pay for the bottom package, the upgrade is significantly more expensive in an email. You do not have the option on their site to upgrade. I was asked for $70 more rather than $35 more. If you are to upgrade, it does not include process serving. They tried to charge me an extra $200 for that. I asked for my $60 back because the services I paid for were no longer included and I was being asked for more money. They told me no refunds. I figured this would be a way to save me some time and energy but instead it created more of a headache. I would be better off, going down and filing this myself and sending my own demand letter.

  • Initial Complaint

    Date:11/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/18/23 I hired Squabble to file small claims for me and I paid $303.00 to file and on 9/25/23 I received a email saying it was filed and accepted at the court so at the end of October I asked had they served the person they said no not until I get a court date they said court was backed up. I went to the small claims court office 11/6/23 and I asked if they had anything filed for me on 9/25/23 they checked the only thing they found was a case file back in **** so I file my case and I paid for my filing fees and I showed the ladies my phone with the emails from Squabble and they said that they never heard of them and never received any money or paperwork from them for me. I want my money refunded back to me these people are a scam and are taking people money please help me get my money back please I am retired and I need my money I was taken advantage of by a contractor and that's why I am going to small claims court.

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Squabble to *** a company in small claims court. Squabble sent me a notice stating that I must appear in ************ court. Well when I got there, the court told me the hearing was virtual instead. So when I tried to contact Squabble to get a refund with their guarantee, It turns out that Squabble doesnt have any customer service. You cant call them, you cant email them, you cant call them. It doesnt even seem like a legitimate company. I want my $250 from Squabble back! Email me to send me my refund, or Im taking this to small claims court.. *************************

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/11/2023 I contacted Squabbles online for filing on my behalf a small claim in ** Superior Court. I was charged and paid $300.Squabbles to review my case and upon completion of triple review will file the case on 9/14/2023,the date passed w/out case being filed. I was alarm of too many questions and reasons for non-filing of my case, so I consulted the records of BBB which showed negative reports but still I gave Squabbles additional one day up to 9/15/2023. I asked for refund but no response.

    Business Response

    Date: 09/18/2023

    ************** is in the middle of his Triple-Check process. Filing and serving a lawsuit takes attention to detail and we are communicating with ************** to ensure that the proper legal entity defendant is sued. This is a standard part of our process so that the filing is not rejected by the court. 

    Business Response

    Date: 05/06/2024

    This user received everything they purchased.

  • Initial Complaint

    Date:08/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for services that were not rendered. The do not respond in any way shape or form. Scam.

  • Initial Complaint

    Date:08/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used their service on June 28th **************************************************************************** ********, This is what the invoice stated:Squabble Service Fee + Court and Service Fee 1 $270.00 .It is now August 8th and there has been NO PROGRESS whatsoever in my case. They don't respond to emails and there is no customer service number to call. This company is a SCAM,, avoid at all cost.

  • Initial Complaint

    Date:08/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for services that could not be rendered and have had no follow-up from Squabble

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