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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 209 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested 2 times for instant checkmate to remove my personnal data from their site and they have failed to do so. By them doing that, they have put my life at risk for fraud. I want my info deleted.

      Business Response

      Date: 02/08/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/08/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:02/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with your office against this company on or about January 24, ****. Complaint I.D. Number: ********. The company responded back to the BBB on January 29, **** agreeing to remove my information from their website (see below for more details). Instantcheckmate said it would take them ***** hours to remove my information. It is now seven days or 168 hours later and my information is still posted there. I sent them an email on February 2nd reminding them that they agreed to take my information down and I have not gotten a response back. It is obvious to me that they have reneged on our agreement to remove my information. Therefore, I have no choice but to reopen my original complaint against them. MESSAGE FROM BUSINESS:Dear ********************************,This response is in regards to the consumer complaint from *****************************, ID ********. *********************** information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support

      Business Response

      Date: 02/06/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********.

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain.

      After further investigation, we have confirmed that the name "*****************************" is no longer accessible on the Instant Checkmate website.

      Please have ********************** clear the cache on the device she used to conduct the search so that the link is removed from her device. If, after clearing her cache and cookies, **************** still sees the information on our website, please have her email ********************************** with a screenshot and the *** of the page that displays the information.

      Additionally, this removal also applied to the public data displayed on all search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I paid 4.25$ and 27.08$ and instant check mate didnt provide any info ont he person I was searching for which was different from what I first typed in Id like refund to be issued as it didnt provide any info

      Business Response

      Date: 02/06/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *************, ID ********.

      We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. 

      We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.

      Lastly, we have refunded *************** account back to the payment option used to enroll, and no further charges will be incurred. 

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 31, ****, I did a ****** search of my name and noticed that Instant Checkmate has my whole address listed for everyone to see. I never permitted this. I asked to be removed and they game me a link to suppress my data. When I clicked on that link I was asked to provide my email address and from there they would send me an email with next steps. It is Feb. 3 and I never received the email to continue with next steps. I emailed Instant Checkmate back on Feb. 3, asking to be completely removed from their site and informing them Ill be reporting them to the BBB. People should be given an easy way to opt out of these public people finder websites.

      Business Response

      Date: 02/06/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain.

      We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.

      After further investigation, we have confirmed that the name "*************************" is no longer accessible on the Instant Checkmate website.

      Additionally, this removal also applied to the public data displayed on all search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NONE OF YOUR VERIFICATION METHODS WORK. remove my information from your site. I'm not 73 yeards old. I'm 40 years old. You have wrong information that needs to be deleted. ********************************************************************************** E ******** ************************************************************ ************* year old Who is *****************************?***************************** is living in ***********, ************. ***** is 73 years old and was born in June ****. Associated Addresses *************************************************** ******************************************************************************* ********************************************************************************************

      Business Response

      Date: 02/06/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********.

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain.

      We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.

      After further investigation, we have confirmed that the name "***************************" is no longer accessible on the Instant Checkmate website.

      Additionally, this removal also applied to the public data displayed on all search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Ma'am:I have asked Instandcheckmate.com to remove my personal information (name, address, phone numbers.etc.) from their website and they refused to do it unless I provided them with even more of my personal information (verify my email address, etc.). This is not acceptable and I should not have to do it. I have been communicating via email with their customer service (******) for the past several days. See emails attached for more details.My personal information has been stolen countless times in the past year. Because of this, I have had to file credit alerts with all three of the major credit bureaus. I also had to block my debit and credit cards through my bank's app for additional protection.I understand that this information was collected through the public domain but having it all in one place has made it easier for scammers and others to obtain my personal data and attempt to cause me financial harm. I should not have to provide Instandcheckmate.com with more of my personal information to get them to remove my data from their site. My original email to them included a link to my personal information on their website. So between my emails and that link they have more than enough information to verify my identity and remove my information. I would appreciate your help in getting them to remove my personal information immediately without me providing them with more of my personal information.Thank you.*****************************

      Business Response

      Date: 01/29/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/29/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:01/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website instant checkmate displayed all my personal information online publicly, I need to them to tale it down asap!

      Business Response

      Date: 01/09/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      He should no longer have this number anymore.

      Business Response

      Date: 01/03/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from *****************, ID ********.

      We appreciate ***************** reaching out. We would like to provide them with assistance and ensure they have the best possible experience with our services, but we are unclear what the issue is based on the information they provided.

      We request that *** provide more details regarding the issue so we can ensure this is resolved to their satisfaction.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To begin with, the application does not work in stealth mode. At least not the version I downloaded and paid for. Secondly, I could not configure it on the phone and I have 20 years of IT experience. Thirdly I never used it. I requested a full refund and they did not give it to me stating that they needed to troubleshoot the issue. Not only is it time-consuming but straightforward for someone used to configurations of things that are much harder than an app on a phone. They also emailed my email at work which I never provided to them! They do respond to you but in circles instead of doing the right thing and refunding a customer who wasn't able to use the app.

      Business Response

      Date: 01/02/2024

      Dear ********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We can confirm that there has been a dispute regarding the charges associated with the account in question, resulting in a chargeback. According to our records, it appears that the account is currently in dispute with their financial institution. In this case, we recommend that they reach out to their financial institution directly to address any concerns they may have regarding a refund. 

      We are also able to verify that the membership has been cancelled and disabled, and there will be no additional charges applied. Additionally, as a result of the dispute, this account will be inaccessible going forward.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/03/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The company did the right thing and refunded my money after this report.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:12/25/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting all my personal information and everything about me to be removed from this website. Please remove all information about me. Here is the link: ***************************************************************************

      Business Response

      Date: 12/26/2023

      Dear ********************************, 

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 12/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

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