Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last six months or more I have been bombarded with emails after one time clicking the website for instantcheckmate. I wrote a letter two weeks ago requesting that they cease sending me emails. There is nowhere on the site where I can opt out. I am still bombarded with notifications and need them to stop.

  

  Business Response

  Date: 05/03/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  

  We have unsubscribed ********************* email address from receiving emails from Instant Checkmate. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/11/2024

  Thank you for your assistance regarding a complaint I made about not being able to get Instant Checkmate to stop sending me notifications.  *********** responded that I had agreed to accept emails.  My problem is not with emails, but with notifications that pop up, usually several per day, in my Chrome browser.  I emailed the company requesting that they cease sending THESE notifications, but they have continued to plague me.
  

  
  

  

  Business Response

  Date: 07/12/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  Concerning the push notifications or pop-*** that they are receiving on their device. To manually unsubscribe or check their status regarding receiving notifications, please visit, **************************************************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use this service, which was advertised as a FREE SERVICE, this morning, spent over half-an-hour entering data into their website and waiting for responses, only to find at the end that they wanted almost $30 to deliver my so-called FREE report! They are nothing but lying scammers! They claim to have an A+ BBB rating; did you really give them one?

  

  Business Response

  Date: 04/30/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Our prices are set to reflect the value we believe we offer with our Unlimited Report memberships. However, we have a free mobile app that allows Unlimited Lite Person Report searches, five free Email Report searches, and five free Phone Report searches. To download our app, open your ****** Play Store or Apple ********* mobile application and search for 'Instant Checkmate.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 04/30/2024

   Instant Checkmate is LYING in their response.  They take publicly available information and sell it, even though they say their service is free to the end user.  They are lying scamming criminals.  You need to revoke their BBB accreditation!

  

  Business Response

  Date: 05/01/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership to instantcheckmate.com I canceled the membership on April 17, 2024. While canceling I received notice that I would continue to have access until April 21, 2024. I do not have access. I called customer support. They said I have no access. Spoke with one individual and then asked for a supervisor when I didn't get anywhere. I sent them a sceenshot of the email they sent me while still on the phone with them. She still wouldn't give me access because their records say differently. I can expect to hear back in 24 to 48 business hours. Which will likely be beyond the time frame in which I should have access. Bottom line. They sent me an email stating I would have access and I do not. If they sent me an email saying the date of cancelation is the day I get restricted, I would have been fine. They did not. So they need to follow through with their statement to me. April, 21st. Not today, April 17. My membership started in February. I paid again in March. $28.70 each time. I'm assuming I was given until April, 21st because my membership was paid until then.

  

  Business Response

  Date: 04/19/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 04/19/2024

  I was not refunded any money and my account access has not been reinstated. I understood their terms of service that electronically signed for. That was not the issue. The issue was when I canceled my subscription the company gave me notice, twice, that I would continue to have unlimited access until April 21st. I do not have access, as stated. I called the company and spoke with a representative and then a supervisor. I supplied them with a copy of the email they sent me stating as such. I sent the proof while still on the phone with the supervisor. She received what I sent and I was still told too bad and nothing was done. This is unacceptable. Nothing has been done. I haven't evven received any communication back from the company about the matter. 

  

  Business Response

  Date: 04/22/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After further investigation into the account, it was determined that due to a failed payment on April 18, 2024, ************** lost access to the account when she canceled the subscription online on April 18, 2024.
  
  We have previously cancelled all memberships and refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a record search I assumed for only that one time but Checkmate charged my *****'s card repeatedly since September 07, 2023. I read others complaints and they too got conned out of money each month. Why is this company getting away with ripping folks off?I want our refund as I consider this theft of funds.

  

  Business Response

  Date: 04/09/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID #********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded *********************** account back to the payment option used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service once in December 2023 and cancelled it after that. No charges were made by them in January 2024. Now I see that I've been charged $28.57 and $6.32 for both February and March 2024. I cancelled it after one use and want my money back and no further charges made. Cancelled means cancelled.

  

  Business Response

  Date: 04/05/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded Duncans account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 1 time only usage. As is permisable on their site when you join. However, it apparently created a monthly subscription charge. When I realized the issue, I immediately contacted them & advised them I under no circumstances did I agreed to monthly subscription. I advised BT Instate Checkmate that I did not agree to this service, only a 1x usage & wanted to canx. The agent stated that since this was put thru by Amex she was unable to canx. This seemed extremely odd since there is even an option when you call to direct you to a # to canx the service (clearly others have used the service). Now I not only want to canx, but want a full refund for EVERY MONTH I have been charged beyond the 1 & only time I used this service. It is clearly deceptive & a scam. I DO NOT understand how BBB is giving them a A+ rating??? I have contacted *********** have assured me they will not be honoring any further charges from this company. Now I would like a refund for the months that were fraudulently billed to me.

  

  Business Response

  Date: 03/19/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership.
  
  Our Billing Terms are conspicuously explained on our registration page, ***********************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ****************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first performed a simple and free ****** search. I was instantly given free and accurate information, it was the 2nd result! After paying for the membership with Instant Checkmate, they weren't even able to provide me with that simple information, and certainly were not able to provide anything further. It's a simple case of false advertising. This website should be shut down, it's a scam!

  

  Business Response

  Date: 03/04/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********. 
  
  Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  We also gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded ************************ account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:03/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 23, 2024 I requested a search from the vendor called Instant Checkmate for a charge of $29.48 which I paid. Subsequently Instant Checkmate attempted to charge another $4.00 just three days later which my credit card company reversed upon my flagging the erroneous charge as no further products or services were requested. I do not have a record on my credit card any longer of this extra $4.00 charge and refund. (Although immaterial, the information from the search I paid for was inaccurate and useless however the vendor made no claims regarding the accuracy of the information provided.) I also cancelled the subscription on Jan 31. On February 22 I received another charge on my card for $29.48 despite the cancellation. I called the vendor's customer service, followed up this time with an email PLUS the webform (see attachments).I received confirmation that the charge would be reversed. I was given a transaction number for the request. However it is now March 2 and the charge has not been reversed. I contacted my credit card company as well to assist.

  

  Business Response

  Date: 03/04/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ******************************, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Additionally, when a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can also confirm that there has been a dispute regarding the charges associated with the account in question, resulting in a chargeback. According to our records, it appears that the account is currently in dispute with their financial institution. In this case, we recommend that they reach out to their financial institution directly to address any concerns they may have regarding a refund. 
  
  We are also able to verify that the membership has been cancelled and disabled, and there will be no additional charges applied. Additionally, as a result of the dispute, this account will be inaccessible going forward.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly enduring unwanted pop *** on my computer from this despicable company. In no fewer that seven recorded calls I have demanded that this pernicious business practice cease and desist, to no avail.

  

  Business Response

  Date: 03/04/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  To turn off notifications from Instant Checkmate, please visit our website, using the following link, **************************************************. This will disable the notifications on the device used to access our website. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information from your database. Your opt out page is not working.****************************************************************************************************************************************************************

  

  Business Response

  Date: 02/27/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  After further investigation, we have confirmed that the name "***********************" is no longer accessible on the Intelius website.
  
  Please have ************** clear the cache on the device she used to conduct the search so that the link is removed from her device. If, after clearing her cache and cookies, ************** still sees the information on our website, please have her email *************************** with a screenshot and the *** of the page that displays the information.
  
  Additionally, this removal also applied to the public data displayed on all search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support