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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Instant Checkmate has 5 locations, listed below.

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    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* ****************** ******************* **** . ****** ***** ***********************************. *************************** *************************** ***************************** ***************************** *************************. *********************** ************************* all invovled in a massive..id theft using army tactical radio satalite phone . using a phone company ************************** the new cingular wireless using whats called level 3 communications they have illegal access with the court systems major crimes invovling murder **** child moelstation kiddnapping

      Business Response

      Date: 11/09/2022

      Dear *******************************,


      This response is in regards to the consumer complaint from ***************************, ID ********.


      Instant Checkmate is an online people search engine that compiles reports from millions of public records, including information provided by state and local governments. Because each state has different policies that govern access to public records, it can be difficult to find certain public record documents on your own. Instant Checkmate streamlines the process, gathering the information in one easy search. When you run a new search, public records are pulled from multiple data sources, and when available, this information is then compiled and displayed in a single, easy-to-read report.

      We display public records, and, unfortunately, are unable to provide ********************** with assistance on his request regarding theft and fraud. We recommend **** reach out to his local law enforcement for further assistance.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.


      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:11/04/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying $59.16 every six months for this service. It is a very good service. Before a recent 50 year reunion from high school, I was able to find all but 2 classmates out of 310! I highly recommend this service.HOWEVER, I cannot find my own information on this service. I have called the company and they claim that I had opted out of the site. I did not opt out! I would not pay this money if I did not want my own information on it.

      Business Response

      Date: 11/04/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      In order to complete their request, we need additional information to verify the correct background report.

      1. First Name, Last Name
      2. Date Of Birth/Age
      3. City, State, Zip Code
      4. Possible Relatives
      5. Additional Locations

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    Instant Checkmate is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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