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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently and strongly request that my personal information be immediately removed from your database and to express my deep concern and disappointment about the collection and distribution of my personal data without my explicit and informed consent. Despite my multiple requests for removal via the "Manage Suppression Rules" process on your website and via email, I am appalled that my personal information is still appearing on instantcheckmate.com. As a victim of theft of my personal information, I am extremely troubled by the potential risks to my privacy and security that the unauthorized collection and dissemination of my personal data poses. This information could be used maliciously, potentially leading to identity theft, stalking, or harassment.As an individual, I firmly believe in my right to control my personal information and make informed decisions about how it is used and shared. While I have reviewed your privacy policy and understand that there is an opt-out process for individuals who do not wish to have their personal information included in your database, I am demanding that all of my personal information be removed from your database immediately. As a responsible and ethical company, I implore you to take swift action and comply with my request. Not only is this the morally correct thing to do, but it is also in line with your legal obligations under data protection laws.If you fail to comply with my request, I will have no choice but to escalate this issue and file a complaint with the appropriate regulatory agency. I cannot stress enough the importance of protecting my privacy and personal information, and I expect your full cooperation in this matter.In closing, I appreciate your attention to this urgent matter and expect a prompt and satisfactory response from you.

      Business Response

      Date: 03/14/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate and validate the report based on the information provided.  We have suppressed the report pursuant to ************************* request and our Terms.  

      Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 03/15/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without my consent, all my personal and private information (including past and current: names, phone numbers, home addresses, email addresses, date of birth) are displayed on instantcheckmate.com's website. I emailed them multiple times from 3/6/2023 to 3/8/2023 to request the opt out of my profile and to remove completely all my private/personal information from their database and website. I even talked to their customer representative but nothing has been done. The supervisor on the phone claimed that this is a ****** problem and not theirs, which is hard to believe. I did request my information to be removed from some other similar businesses/websites and everything was removed instantly. Therefore, I don't understand what the supervisor was talking about. Since all my personal and private information is still displayed on their website, I am contacting BBB to report about this company's illegal practice of posting people's private/personal information without prior consents and their refusal to let people to opt out from their website as well as their refusal to remove all private/personal sensitive information as per people's requests. I sincerely hope BBB can reach out to this company again and resolve this matter on my behalf. Thank you very much.

      Business Response

      Date: 03/10/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not told up front that a charge on my **** card was continuing beyond my first inquiry.

      Business Response

      Date: 03/03/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ******************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-16-2023 I was notified my personal information from a newly authorized credit card was found on the dark web. This card was only issued in November 2022 after another card was compromised on the dark web. Passwords were changed but somehow the information made it back on the dark web. Now I have been fraudently charged for over ***** dollars in false purchases. The source of this leak is this site, I had used the site in September 2022 for a one time search.

      Business Response

      Date: 03/02/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********.

      Our response to the security incident and the most recent information regarding our security protocols can be read at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.

      Additionally, we understand that ****************** would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

      To exercise this right, ****************** can visit our ************** at *****************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. ****************** should enter the email provided to Instant Checkmate when creating his account and click Delete My ********* to begin the process.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A free one time use never to be charged and they continuously charge my bank account a monthly fee of ***** or something close to that, I don't even know how long they've been charging me, I've tried to contact them trying to cancel this thing they want a password I don't have a password they say check my emails there's nothing in my emails from them they won't stop every time I decline their charge my bank cancels my card and has to send me a new one it needs to stop they won't let me cancel whatever it is that they're charging me for. They are liars and thieves

      Business Response

      Date: 02/20/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to opt-out and be removed from the list my name and my date of birth and my address everything.. I receive a bogus email saying We were unable to change preferences for email address *************************** for the following reason:We were unable to find a record associated with this email.This, however, means that we do not have information associated with this email to share. Your request is considered complete.

      Business Response

      Date: 02/19/2023

      Dear ***********************************,,

      This response is in regards to the consumer complaint from ******************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ******************'. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Jermmie *****

       

    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You all have someone else information on my background could you please take it off I will appreciate it . I have never lived in the city thats on there before . And no you didnt pull that from anyone you made a mistake . Oh and I have a screen shot of the information for my records as well .

      Business Response

      Date: 02/19/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ** ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/20/2023

      This is not acceptable . I want this young lady information and name of my background . The sad part is our name is not the same . 

      Business Response

      Date: 02/20/2023

      This response is in regards to the consumer complaint from *************************************** ********.

      While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. As we previously explained, the report for ***************************** has been removed from the Instant Checkmate website. 

       Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)

      Sincerely,
      Instant Checkmate Support


      Customer Answer

      Date: 02/23/2023

      I have spoken to the company name that is also on my background with this young lady name. They reassured me that they didnt do the mixup and it is not their fault that I need to get back with instant checkmate . If need be I will get me an attorney . I shouldnt have to beg you to fix your mistakes . 

      1. Our name and social are nothing alike 

      2. I never lived in anywhere near this place that on my background check . 

    • Initial Complaint

      Date:02/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several attempts to remove personal information via the link on their website. I called customer service and explained their "suppress data" link does not work. I would like for this information to be removed for security reasons since it reveals personal information of me as well as my family.

      Business Response

      Date: 02/16/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested via phone to have my personal information removed from this website on 1/23/23 and was told by a representative that it would be removed in 72 hours at the latest, after attempting to use their suppression tool which does not work. Although I can see my record, the tool says there is no match. When I checked a week later my information was not removed so I called again on 2/2/23 and was told that I should email a screenshot of the record I wanted to be removed, which I did.I received a response from *********** on 2/3/23 although I emailed Instant Checkmate/People Connect saying that my information has been removed but it has not been. I replied to that email on 2/3/23 and received an email response on 2/10/23 from Intelius also saying my information has been removed and if I can still see it to email them again. I can still see my personal information on Instant Checkmates site and sending emails and calling customer service is fruitless. I am asking for the immediate removal of my personal information from Instant Checkmate and all of their aliases.

      Business Response

      Date: 02/13/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for Malvetta ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had nothing but horrible experience with this company. No only do they make incredibly difficult to opt out, which is not working, they also don't respond to emails or calls. I want my information to be removed from your site immediately.**********************************************************************************

      Business Response

      Date: 02/13/2023

      Dear ***********************************,
      This response is in regards to the consumer complaint from *****************************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *****************************, including the link that was previously provided. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

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