Complaints

This profile includes complaints for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

• 

  Oricle Hearing Aids

  Tampa, FL 33610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered hearing aids from Oricle on 4-07-2025.When they arrived on 4-17-2025 I charged them as instructed.When I put them in my ear the right one work ok, but the left one did not.I reached out to the company and was sent back instructions to clean them!I did try everything to get them to work no help. I again told them not working, after waiting a day for a response they again sent me instructions on cleaning. At that point I realized they were going to be difficult and ask for my money back.I then canceled payment through ****** now they have reached out to inform me I have to pay a restocking fee for defective hearing aids!They also have not provided a RETURN AUTHORIZATION NUMBER which they require.

  Business Response

  Date: 04/25/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order. We completely understand how important it is to feel supported and confident in your purchases, and we deeply regret that your experience with Oricle Hearing Aids did not meet your expectations.
  
  Upon reviewing our records, we found that we did respond to your initial return inquiry. On 04/17/2025, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We also want to address your concerns regarding the return. To resolve this issue, and as a gesture of goodwill, we have processed a full refund for your order, which includes the cost of the hearing aids, any warranties, and associated charges. Please expect the refund to appear in your ****** account within 1530 business days, depending on ******* processing times. Additionally, you are welcome to keep the product as a courtesy for any inconvenience.

  We genuinely value your feedback and apologize for any negative experience youve had with our customer service. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  

  
  

  Customer Answer

  Date: 04/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of hearing aids from Oricle hearing. I dont like them and have been trying to return them unsuccessfully. I looked them up on fb and I see Im not the only one having this problem. Ive emailed them quite a few times for a rma number and have yet to be given one. I was backing out of my order from the beginning and they somehow charged me anyway and I never verified my email like they asked. They also enter you in a monthly charge for replacing the ear covers without permission. There is something wrong with this company.

  Business Response

  Date: 04/25/2025

  
  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We completely understand your frustration, and we're here to help.
  
  Upon reviewing your order, we found that the extra charge was for the Oricle Hearing Aid - Hearing Aid Tips, which was initially added to your order at checkout. Also, we want to assure you that there is no subscription or automatic payment associated with your order. Rest assured that your order was a one-time payment. 
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.
  
  Upon reviewing our records, we found that we did respond to your return inquiry. On 04/10/2025, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We also want to address your concerns regarding the return. To resolve this issue and as a gesture of goodwill, we have processed a full refund for your order. Please expect the refund to appear in your account within 7-10 business days, depending on your card issuer's processing times.
  
  We genuinely value your feedback and apologize for any negative experience youve had with our customer service. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  

  Customer Answer

  Date: 04/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Oricle Hearing aides 2.0. Received in a time manor. Opened Pkg ear fobs are huge and will not fit in my ear. I have emailed them several times and they dont reply. It is impossible to contact them by phone. I have been trying for 5 days to contact them. They ignore me.

  Business Response

  Date: 04/25/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. 
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hearing Aids , i just want to return them due to they are not what they advertise and do not work like they say they do. I have emailed them many times and never get an answer on how i can get my refund.

  Business Response

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced. We completely understand your frustration, and we're here to help.
  
  Upon reviewing our records, we found that we did respond to your initial return inquiry. On 04/18/2025 and 04/21/2025, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We also want to address your concerns regarding the return. To resolve the issue and as a gesture of goodwill, weve gone ahead and processed a full refund for your order. Please allow 710 business days for the refund to appear in your account, depending on your card issuers processing times. Theres no need to return the item, feel free to keep it.
  
  We genuinely value your feedback and apologize for any negative experience youve had with our customer service. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/21/25 Ordered hearing aids well I thought 2 hearings for $99 but it must be 1 hearing aide; it added things on o the order I did not sign up for; when you go online after your order it starts to add after you have given your credit card information; you are unable to back out or cancel; they have already charged your card with additional items you did not ask for a (1) Hearing Aid Tips package $9.99 Expedite Processing $9.99 was supposed to be $4.95; Fed tariff import in which I was not told would be billed $9.99 Buy 1 Oricle Hearing Aide not two $149.98 was told $49.99. Total bill surprised me $195.39. Want a refund

  Business Response

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns. Were very sorry for any confusion or frustration caused during your experience with the Oricle Hearing Aid, and we appreciate the chance to clarify and make things right.
  

  Our Oricle Hearing Aids are available in two versions:
  Standard Version (1 pair): Starts at $99.99
  PRO Version (1 pair): $149.98, which includes upgraded features
  

  Our records show that the PRO version was selected at checkout for $149.98, which contributed to your final total.
  In addition, the following optional items were added during checkout:
  Hearing Aid Tips Package: $9.99
  Expedited Processing: $9.99 (standard is $4.95)
  Fed Tariff/Import Fee: $9.99
  

  Including these add-ons, taxes, and shipping, your total came to $195.39.
  

  We want to assure you that our checkout process is designed to be transparent. Each upsell offer includes a clear No, Thank You button, giving customers the option to decline. However, we understand this may not have been clear at the time, and we sincerely apologize for any misunderstanding. Your feedback is important and will help us improve communication going forward.
  

  Were pleased to inform you that your order was canceled and fully refunded on April 21, 2025. Please allow ********************************************** your account, depending on your card issuer.
  

  We truly regret any inconvenience this caused and thank you again for bringing it to our attention. Please feel free to reach out if you have further questions or need assistance.
  

  
  

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of hearing aids from Oricle and within 60 minutes of the order I emailed them asking to cancel it as my wife was upset I didnt get a hearing test first. I then sent another email again today requesting cancellation. Now I get an email its been shipped. Theres NO WAY the very first email I sent to cancel wouldnt have been read and the order stopped before they shipped. Ive read about other complaints on this firm and I am very upset they are trying to end around me. Thank you for your assistance. ***** ********

  Business Response

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenienced. We completely understand your frustration, and we're here to help.
  
  We want to reassure you that our return policy is fully transparent. We accept returns for unused products, and we aim to make the process as simple as possible for our customers. Upon reviewing our records, we found that we haven't received any email inquiry under scflare@ yahoo. com. We sincerely apologize for any confusion or inconvenience this may have caused.
  
  We also want to address your concerns regarding the return. To resolve this issue and as a gesture of goodwill, we have processed a full refund for your order. Please expect the refund to appear in your account within 7-10 business days, depending on your card issuer's processing times.
  
  As a courtesy, there is no need to return the item, you may keep it at no additional cost.
  
  Thank you again for your patience and understanding. Please feel free to reach out at ******************************************************** if you have any further questions or concerns.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased hearing aids, and from the day we received them, they did not work. We made several attempts to get a hold of the company, and they would not return our phone calls or emails. We purchased the hearing aids in February 2025, and they finally responded to our email in April and then after explaining the situation about their product not working, they claimed it was past their return policy of 30 days and refused to help me further. I am very upset about this as I received a product from the beginning that did not work. Order # OE ****** Order date: 2/16/25 Oricle Hearing aid - hearing aid tips - 6 packs (OH-OHT-6pack)1 Oricle Hearing Aid - Pro Version (OH-OHA-PV)I ordered the hearing aid tips and the $50 upgrade for the hearing aids. We would've taken an exchange for the hearing aids, but at this point we just want our money back.

  Business Response

  Date: 04/21/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how important it is to feel supported and confident in your purchases, and we deeply regret that your experience did not meet your expectations.
  
  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  We also want to address your concerns regarding the return. To resolve this issue and as a gesture of goodwill, we have processed a full refund for your order #OE195850 which is amounting to $195.01. Please allow 710 business days for the refund to appear in your account, depending on your card issuers processing time. Additionally, there is no need to return the product, please feel free to keep it.
  
  We genuinely value your feedback and apologize for any negative experience youve had. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Oricle Hearing Aids for $136.85 total on March 29, 2005 at 3:45PM Order arrived April 5, 2005. Immediately charged them, then tried them. I have high-frequency hearing loss, which these hearing aids didn't correct at all.April 8, 2005 I requested a refund and instructions for the return, and probable a dozen times or more since ******* NO time did I receive any instructions. for a refund.4/17/25, about 20 emails later, I received a bogus 5-star form asking me to "rate my conversation." 4/18/25 at 5:53PM, I got another 5-star, asking me to "rate the help of our support team to you"--within the context of deliberately not helping me at all, it's an insider's joke to laugh at me trying to collect a refund. All I want is my $136.85, not their stupid jokes at my expense.

  Business Response

  Date: 04/21/2025

  Tell us why here...Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand how important it is to feel supported and confident in your purchases, and we deeply regret that your experience did not meet your expectations.
  
  We would also like to address the concern about the hearing aids themselves. Oricle Hearing Aid come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level. Sometimes, small adjustments can make a significant difference in the hearing experience.
  
  Upon reviewing our records, we found that we did respond to your return inquiry. On 04/16/2025, we sent an email asking for your confirmation to proceed with the return process, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We also want to address your concerns regarding the return. To resolve this issue and as a gesture of goodwill, we have processed a full refund for your order. Please allow 710 business days for the refund to appear in your account, depending on your card issuers processing time. Additionally, there is no need to return the product, please feel free to keep it.
  
  We genuinely value your feedback and apologize for any negative experience youve had. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  

  Customer Answer

  Date: 04/21/2025

  As noted in the email, I only agreed to accept the refund on their say-so, but they still never came through on any return information. IF they return my money in 7-10 days, as they have promised, THEN I will consider the matter resolved. Until I verify my full refund, I must reject the offer. If they actually do what they say, only then will I accept. If they had not lied so much already I would accept the offer, but I can't trust them to do what the offer binds them to do.

  Business Response

  Date: 04/22/2025

  Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for any confusion or frustration caused during your recent experience with our return process. We understand how important it is to feel confident in a companys communication and follow-through.

  We want to reassure you that your full refund has already been processed. Below are the details for your reference:
  Refund Date: April 21, 2025
  Status: Refunded
  Amount: $136.85
  Transaction ID: ********
  Payment Method: Visa

  Please allow ******************************************************************* your account, depending on your card issuers processing time. We assure you that the refund has been completed on our end.

  As a courtesy, there is no need to return the item, you may keep it at no additional cost.

  In reviewing our records, we found that we responded to your return inquiry on April 16, 2025, via email. In that message, we requested confirmation from you to proceed with the return process, but unfortunately, we did not receive a reply. We truly regret any confusion or miscommunication that may have resulted from this.

  We deeply value your trust and are committed to resolving this matter to your satisfaction. Should you have any additional questions or need further clarification, please dont hesitate to contact us directly at ********************************************************* Your experience matters to us, and were here to help.

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb, 24, 2025 I ordered online 1 set of ORICLE HEARING AIDS {PRO MODEL) for which I was charged $178.53 on my **************** credit card ending in # *****. The order arrived at our home at ********************************************* on Feb.27, 2025 @ 3.35 p.m. from ORICLE HEARING AID ************************************************ ***** TRACKING # **** 2903 6777 4301 4338 03) at which time I immediately tried them on but they didn't fit well, felt very uncomfortable and fell out of my ears. Over the subsequent weeks my wife and I spent many, many hours calling all of the various numbers you list on your site for customer support, none of which resulted in any help whatsoever AS NO ONE EVER ANSWERED THE PHONE. What shockingly unconscionable treatment of your clients consisting most likely of seniors who probably constitute a majority of your customers! We are in our 80's and have to spend a great deal of time going to doctors' appointments, so we don't appreciate wasting time on the inconsiderate runaround to which you subject Oricle's customers in order for them to return an item. We emailed Oricle on March 17, ******************************************************************************************************* returning this order but never even received a reply. Please email us the *** # which will be assigned to this order as well as all information necessary to return it. Thank you. ****** & ***** *******

  Business Response

  Date: 04/21/2025

  Thank you for taking the time to share your experience with Oricle Hearing Aid. We would like to begin by offering our sincerest apologies for the frustration and inconvenience you encountered. Your feedback is taken very seriously, and we are especially disheartened to hear that our service did not meet your expectations, particularly for valued customers such as yourselves.

  We are genuinely sorry to hear that the Oricle Hearing Aids did not fit comfortably, and that your attempts to reach our customer service team by phone were unsuccessful. We understand how important accessible support is, especially for senior customers, and we regret that you felt neglected during this process.

  After reviewing your case, wed like to clarify the actions we have taken on our end:

  We did respond to your email inquiry on April 20, 2025, confirming that you do not need to return the product. As a gesture of goodwill, we informed you that you are welcome to keep the hearing aids, and we attempted to issue a refund.
  However, it appears that a chargeback or claim was filed through your bank or credit card provider. Once a chargeback is opened, our system is unable to process a refund or issue any financial resolution directly.

  As such, to proceed with your refund, we kindly recommend that you contact your bank or credit card institution directly to follow up on your claim. They will be the party handling the final resolution since the dispute is now in their hands.

  We deeply regret the inconvenience this experience has caused you and your wife. Please know that we are committed to improving our processes and communication moving forward. Your feedback helps us do better.
  

  If the chargeback is canceled or resolved, and you require any further assistance, we would be happy to help.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/25 I was browsing on Oricles website, trying to find out the total cost of the product.Without ever agreeing to purchase their product, I was sent an email telling me that an order had been entered. They billed my credit card $140.04. They tried to submit another charge, which my bank blocked.I sent an email telling them to cancel the order and immediately phoned my bank to report a fraudulent charge. I have since tried to call Oricle's customer service number at least 10 times, getting only a busy signal. I have emailed 3 times trying to get a mailing label or at least return instructions. No replies.This company is a fraud. They scam old people shopping for hearing aids. The product, when I received it, was a beautifully packaged joke. ****** has better hearing aids for less money (in fact I bought a set).Oricle's "customer service" whether by phone or email, doesn't exist. Why are they allowed to stay in business when they obviously are running a scam?I'm just glad my bank protected me and cancelled the charge to my card.

  Business Response

  Date: 04/21/2025

  Thank you for sharing your experience with Oricle Hearing Aid. We are very sorry to hear about the frustration and confusion you encountered, and we sincerely apologize for any distress this situation has causedespecially given the sensitive nature of shopping for a hearing aid.
  
  We understand your concern regarding the charge that was placed on your credit card and your difficulty reaching our customer service team. This is certainly not the experience we want any customer to have, and we deeply regret the inconvenience you've described.
  
  After thoroughly reviewing your account, we would like to clarify a few details:
  
  An order was indeed placed through our website on March 21, 2025, and a confirmation email was automatically sent to the email address provided during checkout.
  
  Upon learning that you did not intend to place the order, we attempted to issue a full refund as a gesture of goodwill, regardless of the reason for cancellation.
  
  Unfortunately, our system shows that a chargeback was filed with your credit card provider. When a chargeback is opened, we are no longer able to process any refunds or transactions on our end, as the payment is now under the control of your bank or card issuer.
  
  We kindly ask that you contact your bank directly to continue with the dispute or to cancel the chargeback if you prefer to resolve the matter with us. Once the chargeback is resolved or closed, we are happy to assist further if needed.
  
  We are also truly sorry to hear that the product did not meet your expectations. We take your feedback very seriously and are actively working to improve the responsiveness and availability of our customer support channels.
  
  Please dont hesitate to reach out to us again. We genuinely value your feedback and appreciate the opportunity to address your concerns.