Reviews

Review Details

• Review fromPeggy J

  Date: 07/14/2024

  1 star
  Inaccurate, doesnt work after warmup period, and falls off frequently with sweating from even exercising. Very poor customer service!!!!!!!!!

• Review fromWilliam K

  Date: 07/12/2024

  1 star
  I absolutely would not recommend Dexcom. It is unreliable. The receiver went out after 3 months. The sensors hardly ever last the full 10 days. You then have to wait at least a week for replacements. Libre Freestyle 3 now has a receiver and is covered by *********

• Review fromCARL S

  Date: 07/10/2024

  1 star
  This is perhaps the worst company I have ever encountered.. Faulty defective products and the worst customer service I have ever encountered. I can't imagine the number of people who suffer under the care of the company.

• Review fromJoe H

  Date: 07/09/2024

  1 star
  DEXCOM - installed the first sensor on July 1st - failed that night. I called support and they said because that I was a new user, they had to forward on to customer support and I should get a coupon, via email in 1-2 business days. Nothing came so a second call was made where I was told that the replacement has been approved but having technical difficulties with getting it to me (via email???) and it would be 1-2 business days. Again, no email, so I called again today - July 9th and the gentleman that I talked to gave me the exact same response (so the script they use is consistent) and told me that it was approved and there were technical difficulties - I asked him to confirm that it was with them sending an email - he said yes. I asked to talk with a Supervisor and waited for 10 minutes only to have him say that someone will call me when available.I find it hard to believe that a company who relies on technology to monitor glucose to help people manage their diabetes cannot fix an email issue in over a week. Does not give me a lot of confidence in their product. Paid for a product that does not work, and no resolution in sight.

• Review fromLiza L

  Date: 06/30/2024

  1 star
  The Dexcom G6 continues to FAIL connecting to the app and notifying the user and parents to glucose levels and dangerous LOWS!! When are they going to take this serious and FIX the issue!!! 13 people have already died because of thisIt needs to be fixed immediately or new devices should be given to patients.

• Review fromMichael H

  Date: 06/28/2024

  1 star
  My new Dexcom7 blood sugar continuous monitor has crashed on me and is costing me not only money, but I am now in a position where I won't know what my blood sugar is until I get home. This is not the first time it has crashed on me and I am guessing not the last time either. I think Dexcom needs to fix their product. Also, I tried to get on a Dexcom chat and support for assistance and they hung up on me and could/ wouldn't help.

• Review fromKevin M

  Date: 06/28/2024

  1 star
  I had purchased a Dexcom G7 monitor and 3 sensors. I installed the first sensor as per instructions supplied with the sensor. It failed within 2 days and two hours. I removed it, and replaced it with a second sensor. This sensor failed in the first 20 minutes of the required "warmup period". I contacted Dexcom to inform them of this. The technical support was evidently provided by offshore technicians. They had a very heavy Indian accent, which was very hard to understand. They informed me that they would be shipping 2 new replacement sensors via FexEx and should be receiving them within 4-5 days. I then installed the third sensor. This sensor failed just over 3 days. I contacted Dexcom again about this failure. Again, a foreign support technician with heavier accent. She then informs me that they canceled the shipment that they said was being shipped. She also told me that I would have to create an account with **********************. I told her that I don't want my information online and shared. She says Dexcom doesn't share my information. I told her that was a lie, because it clearly states in their agreement that they do. I informed her that I would ship the 3 failed sensors, and the receiver to them, and they could download the information from the receiver, to verify the failures. She told me that they would NOT accept the return. I strongly NOT recommend using this product, or deal with this company that does not support their product. The sensors were supposed to last ten days. I had three sensors fail in less than 6 days with no compensation from Dexcom. Don't waste your money on this product !!!

• Review fromSimone A

  Date: 06/19/2024

  2 stars
  Ok. So the good thing is they do have readily available customer service that will replace defective devices in an easy way. So what i would like to write about is the device failure rate and the the cost. So far in 5 devices 2 have failed. The cost is $330 but my insurance pays half but that is still a lot. My concern is that this company is testing their product while charging full price. If they are still in the testing process then please do not put us through that.

• Review fromTiffiani J

  Date: 06/17/2024

  2 stars
  Two stars as the G6 CGM is genuinely a life-changing invention. The "customer support" agents that ********************** hires are entirely hit or ************** hold times, the form online often errors out, and they have recently started hiding the technical support phone number in the yada yada yada. The new feature is the CHAT; agent ****************** was the rudest, lacking empathy. It seemed like she had a personal vendetta against me with her cold, rude answers. I couldn't WAIT to get out of that chat. She also refused to take any accountability and instead tried to blame me for the known sensor errors. The sensor was constantly showing LOW but finger sticks showed over 500. there is no need to put any information in the intake form because they don't use it or see it, and you have to do EVERYTHING again. She also lied when I asked for a survey and said it would come automatically in an email. Agents do not read nor take accountability

• Review fromParee N

  Date: 06/17/2024

  1 star
  I started using the G7 about two months ago. The third sensor I used would not adhere to my arm, and I had to secure it for ten days with Band-aids. Things happen, I was not mad- but I called Dexcom and after nearly an hour of questions, they finally said they would send a replacement sensor and overpatches. I provided all the information they asked for, including the serial number, as well as the four digit activation number on the sensor. Lo and behold I did not receive a replacement, nor did I receive any over patches. I called twice last week to inquire about them and after being left on a long hold I was disconnected both times I called back today and spoke with a gentleman. I gave him all my information and he informed me that I would need to upload all of the information from my receiver to a computer before they could help me. When I asked him why I would need to do that, he said it was the rules. Never mind the fact that no one ever said anything to me about uploading the information from my receiver when I called the last time. I am spending $121 a month for three sensors and given the fact that one of them was pretty much useless, I would hope that they would at least replace it without being so extra about it. Their customer service is horrendous and it is because of that I will probably switch the type of GCM that I am using . Because, as if being recently diagnosed with diabetes was not stressful enough, this made the situation so much worse I would rather pay to just replace any sensors that were faulty then have to go through this drama. Do better, Dexcom!