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Giraffe Tools Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought model wga10012us, retractable hose reel, on May 15, 2025. I have attempted to contact the company due to the hose reel not working properly. I have left several messages with no return call or email. I am unable to get a person or even an automated answer from the phone number provided.I have tried to find other phone numbers without success. I have now reviewed several complaints on line regarding the lack of customer service and frustration of other buyers

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items totaling over $800. I will send an email offer for a free gift with a nominal value of $40. I attempted totake them up on the offer and the transaction would not accept the offer code. I had other questions for the retailer regarding parts replacement if ever needed and to discuss the free gift that I was not able to redeem, they do not appear willing to call me and only wish to work through email that does not work for me. *** requested a call with no success. This is unacceptable behavior and I wish to be contacted by the retailer. Please help if you can.

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on July 17, 2024 I purchased a Grandfalls Pressure Washer PRO for ******. With a one year warranty On May 23rd, 2024 the unit stopped working. I contacted support and they asked for the ** and a video to show it was defective. Both were submitted. I got no response and reached out again on May 28 May 29 Jun 8 Jun 10 Jun 13 Jun 21 Jun 23 They will not respond to any of my calls / emails and have not replaced the product.tracking to show delivery: ****************************************************************

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #GTUS48247 Feb 7th, 2024.Grandfalls Pressure Washer Plus+ $326.02 (2 year warranty)The guide for the hose reel stopped working on May 8th 2025. Reached out to Giraffe Tools customer service and had a single email asking for additional information about the machine. After it was provided I have not heard from them since. Claim filled May 8th, first contact was on May 22nd. Nothing since.

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a hose and reel on 6/5/25 its the incorrect size and noone will respons to my emails or chats. When I call it just disconnects I want to just return this item and get a refuns and they only allow 30 days and now that time is running up as I try almost every day to get a hold of them.

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I researched and purchased the Grandfalls G30 after specifically looking to make sure the hose was replaceable. After owning it for 2.5 years I need to replace the hose and learn it can not be replaced. I contacted customer support with no help. Their website still clearly says that the hose is replaceable. I have a screenshot to prove it. This pressure washer is literally worthless without a hose.

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nostril of my hose is broken. I ve emailed customer service on multiple occasions about it so that they can send me a replacement. My email have been ignored.

  • Initial Complaint

    Date:06/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a Giraffe Tool Retractable hose through ****** on April 1, 2025 (Order#***-356***5-6924247). Installed it and used it for a couple of times and then it broke. It stopped retracting. Contacted their customer service, provided a video of the issue. I was told they will replace it since its still under warranty. We still havent received the replacement. This company doesnt honor their warranty and poor customer service. Do not buy from this company.

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their wall mount pressure washer the end of last summer and have not been able to use it since February. Ive made numerous attempts to contact them to get this resolved with no success. Theres no person to talk to when I call their number. It goes directly to no person is available. My plumber has made several attempts to contact them also. Id like for someone from their company to contact me to resolve my issue..

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order for retractable hose reel on April 18th. Once product received I mounted and hooked it up per instructions. I turned it on to test and it immediately started leaking around a defective fitting which cannot be replaced or repaired. I tried calling their customer support line during their posted hours but no one ever answers and when voicemail is left it is not returned. I have then sent multiple emails to their support email. I did receive one response back requesting video of leak for proof and serial number with date of purchase all of which I provided and I have heard nothing back for weeks. I have sent follow up emails asking for updates but nobody will respond. I just want my money back or new replacement sent to me. I cannot even use this because of the leak.

Giraffe Tools Corp. is NOT a BBB Accredited Business.

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