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Business Profile

Computer Hardware

Nova Development

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Review: ****************************************** 12 - POOR SERVICE, NOT RECOMMENDED!I had high hopes when I upgraded to ****************************************** 12, especially after dealing with frustrating issues in the previous version. Unfortunately, my experience has been far from satisfactory.Customer Support:The primary issue lies in the customer support, which appears to be just as lacking as mentioned in previous reviews. I experienced a persistent cursor insertion point offset problem while using Virtual Architect Professional 11, which I managed to fix temporarily by reinstalling the software. However, this problem returned after a short period, leading me to upgrade to version 12 in hopes of a more permanent resolution. Ongoing Issues:While the software started out okay, within a month, I found myself facing the same cursor issue once again. This consistency is extremely frustrating and undermines the software's usability. The added stress of paying for support on top of an already hefty purchase is unacceptableI feel that having paid for the software should include comprehensive customer support.Overall Impression:I cannot recommend ****************************************** 12 due to the ongoing technical issues and inadequate support. It's disheartening to see that the problems have not been resolved from version 11 to 12, and I urge potential users to consider these factors before investing in this software.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Virtual Architect Professional Home Design Ver 11 on 03/29/23 and tried the product. Although my laptop exceeds the required system processor and ram the product is slow and locks up often. I attempted to get a refund using the companies refund form but the email address on their form is no good and another email address they provide says the mailbox is full so they cant except any emails, the phone number they give says due to covid they are still closed. the company is Nova Development and my order number is 1087297329.

    Business Response

    Date: 03/31/2023

    I'm sorry for the inconvenience. I have issued a refund to the below order back to the charge card. See below
     
    		 
       
      
       
       
       

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,

    I purchased Virtual Architect V11 directly from Nova Developments website on Friday January 27 2023, with the company providing a "Full Money Back Guarantee" if not satisfied.

    I cannot even open the software. I have a Mac. Apparently the download requires a PC. I need a refund. I cannot use it.

    I followed the refund process outlined on the Nova Developments website, and emailed the attached form to the email address provided: ********@novadevelopment.com

    The email bounces back. The email address is not valid.

    I emailed Customer Service: ***************@novadevelopment.com
    This email also bounces back, not a valid email address.

    I need a refund.

    *****

    Business Response

    Date: 01/30/2023

    Customer's order has been refunded back to the purchasing credit card as seen below. We show no attempt to communicate with us requesting a refund. 



    **********


    		  
       
       
       
     
           
           
           
           
       
       

    		  
      
      
      

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, please note that I attempted to email you 6 times regarding this matter. I can forward the emails to you if you provide an email address that works. The email addresses I used were obtained from your website.

    ***** 

Nova Development is NOT a BBB Accredited Business.

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