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Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avanquest Software has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 8 Customer Reviews

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    Review Details

    • Angela M

      Date: 07/31/2026

      I really dont think they even deserve one star. I recently purchased a new HP printer. I was trying to install the printer and hardware. I scanned the REMOVEDcode as directed, and it brought me up to the Avanquest website. I thought I was trying to work through a subscription for installation and monitoring of my new printer, but apparently it was an install for this Avanquest hardware. I also found it to be funny that they made me sign up for a subscription, but Im thinking who knows these days when everything seems to cost more money. I did sign up for the subscription and I was talking to someone apparently online through a chat for install. I was looking for an email for confirmation and I did not receive anything and I stated as much in my chat. I was directed to a different website where all of a sudden my computer screen blinked out and my tower just went down and I have been unable to reconnect since. if I cannot bring the tower back up, going to have to bring it in to a service center. Actually Im gonna take it into a service center regardless because this whole situation has been extremely suspicious. I believe this whole situation merits the Better Business Bureau look into this. Ive read some other similar reviews of people that have had some very similar situations and I wish I wouldve read those before I got into this mess. And I also believe REMOVEDis partially responsible for this because theyre the ones that allowed this link to be in their published material.

    • Michael P

      Date: 06/16/2026

      Subject: Deceptive Upselling and Unauthorized Subscription Charges by Avanquest (AVQsoftware)Complaint Details:On June 16, 2026, I purchased a one-year PC Help software license from REMOVEDat what was advertised as a discounted rate. The intended transaction was supposed to total a single, one-time payment for that specific item.However, during the checkout process, the company utilized highly deceptive business practices to sneak an additional product into my cart and enroll me in an ongoing subscription without my explicit awareness or authorization. The final unauthorized total charged to my REMOVEDcard was $167.19.Transaction Details:Order Number / Ticket ID: REMOVEDPayment Method: REMOVED(AMEX)Transaction Date: June 16, 2026 REMOVEDbundled and upsold an additional product fraudulently, failing to make it clear that they were doing so or that they were activating a recurring subscription. When I discovered the deception, I opened a support ticket to resolve the issue. They have refused to issue a refund for this unauthorized transaction.This is a highly disreputable business practice designed to trick consumers into hidden costs.Desired Resolution:I demand a full refund of $167.19, immediate cancellation of any and all unauthorized subscriptions attached to my name or account, and written confirmation that my payment details have been purged from their billing system.

    • Larry T

      Date: 03/08/2026

      they billed me $ REMOVEDout of the blue -- i have none of their software, to my knowledge -- have never purchased from them -- could not find a record in any credit card stmts of a purchase from them -- after 1 month of back and forth -- i just gave up -- they never refunded the $REMOVED, they never supported the charge -- they just took my money -- even if they have anything worthwhile to purchase -- i would avoid them -- they are a dishonest, despicable company

    • Ingrid P

      Date: 08/05/2024

      I have been trying to cancel my subscription for a renewal of a product I have no idea what it is. They requested payment of $45.99 through my PayPal account. In trying to reach them by phone, the number no longer exists. When trying to send an email message, it is returned undeliverable. If I want to send a message on their website, I will have to pay $9.00 or more to get through to them. I also see when researching their website that they are scammers. The REMOVEDon PayPal was unable to help. I have checked my computer for any program apps and there are none. They also do not recognize my email address when I want to log in! Hopefully, you can help me get a refund!

      Avanquest Software

      Date: 08/07/2024

      Dear REMOVED,


      We are truly sorry to hear about the difficulties you've experienced in trying to cancel your subscription and the frustration it has caused. We take these matters very seriously and are committed to resolving this issue for you promptly.
      First and foremost, please accept our sincerest apologies for the inconvenience. The situation you described does not reflect the level of service we aim to provide. We understand the importance of having reliable contact methods, and we are investigating the issues with our phone and email communication.

      Reflecting on your purchase on 8/13/2022 7:33:53 PM, where you opted into our Auto-Renewal program for uninterrupted access to Driver Updater software, we wanted to ensure clarity and convenience from the start.

      To resolve your concerns, we have taken the following steps:

      We have processed a full refund of $45.99 to your PayPal account immediately. You should see this reflected in your account within a few business days. Your subscription has been canceled, and you will not be charged any further.
      We are verifying all our contact channels to ensure this does not happen again. For any future inquiries, please use Contact Us option here REMOVEDand phone number REMOVED

      REMOVED

      If you have any further questions or concerns, please do not hesitate to contact our customer support directly. We are here to help and ensure you have a satisfactory experience with us.


      Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

    • Jonathan S

      Date: 06/07/2024

      They present their PDF maker as being connected to Adobe on first screen ad...then a little different from there forward. Charged my card and send downloads and then after you download they want to to charge and download an upgrade and they offer some bot to set a link for you to easily download. All a scam - all I got was a virus. F them. I hope when their time on this Earth comes to an end, is is protracted and unbelievably painful.

    • Joan D

      Date: 05/20/2024

      I purchased software from Staples and they do not take back opened software. I mailed it back to Avanquest USA in REMOVED, REMOVEDin March. They received it on 3/28/24. I cannot get ahold of anybody to check on my refund. REMOVEDhas no working phone number and the email address I got from technical support won't receive emails. I think that the company is a scam. One star is too good for this company since you cannot get a person to talk to you.

    • Marilyn W

      Date: 03/26/2024

      I purchased software for Hallmark Premium Blank Greeting Cards - Three Pack. I've tried to track down my order. I had ordered back in December the discs and, actually, they were shipped in a timely matter.Now I order the above product (Greeting Cards). The distributor apparently is located in England and the hours are erratic. I called one number, then when I finally got hold of a live person was told to call another number. They're closed and give hours for England. I wrote them and supposed will contact me, I'm not holding my breath.

      Avanquest Software

      Date: 03/27/2024

      I'm sorry you had problems reaching our US customer service team. With the internet sometimes it depends on the website to determine the location of the customer service contact information you will receive. I will be sending you an email in a few minutes to help you with your issue.

      Avanquest Software

      Date: 03/27/2024

      I'm sorry you had problems reaching our US customer service team. With the internet sometimes it depends on the website to determine the location of the customer service contact information you will receive. I will be sending you an email in a few minutes to help you with your issue.

    • Dave H

      Date: 03/21/2024

      Purchased Driver Genius 24 and System Speedup software items for download. My credit card has been charged but the weblink (sent via an eMail) to download the software does NOT work! Have tried eMailing customer support, the REMOVED, and called them on the Technical Support line; all without a response. Technical Support does not provide support for these products, REMOVEDhas been non-responsive, and Customer Support referred me to another weblink that also does not work. Based on my experience and viewing the comments below, this company is a total scam. They have no published address and the telephone numbers listed here on the BBB record have been disconnected. My rating of them should be a zero or less. A one (1) star rating is overrated for these scammers. If I can get my money back, maybe I would be willing to give them a one (1) star rating. But so far, I see no way to request a refund.

      Avanquest Software

      Date: 03/25/2024

      Dear REMOVEDand BBB, I am unable to locate the customer's order with the limited information available. I have searched our help desk tickets and I find no match for the customers email or name. I will be happy to refund the customer's money if I could find the order. Please provide me either the customer number or the email address used for the order.

    Avanquest Software is NOT a BBB Accredited Business.

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