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Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is NO way to get a hold of customer service. I needed an eta about by order and no reply, no tracking#. The customer service department is completely unreachable. They have no phone number! and they do not answer their emails. They do not follow-up in any real way with their customers. I have been a loyal customer for almost 15 years. And the customer service has progressively degraded over these years. It is very frustrating.

      Business Response

      Date: 12/02/2024

      A replacement order was sent out today via *** with tracking number 1Z61X7V20351464423

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my ****** account on 10/22/24 and did not deliver the software. ****** followed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with ****** and refused to refund me. This company pulled a bait and switch on me.

      Business Response

      Date: 11/26/2024

      Hi *****,

      Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. After reviewing your case, we have issued a partial refund of $19.98 USD to address the overcharge and ensure fairness. You should see the refunded amount in your ****** account shortly.
      Regarding your software access, we would be happy to assist you in retrieving the download link and ensuring you have full access to the product you purchased. Please reach out to our support team athttps://******************************************************, and we will promptly guide you through the process.

      Your Download link is **********************************************************

      Your Activation Key is X2F33-DA67Z-*****-S3X4E-VWDJC
      We value your feedback and are committed to improving our services. Thank you for your patience and understanding.

      Best regards,

      ______________________________________________________________________________________

      Customers Statement of the Problem:

      I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my ****** account on 10/22/24 and did not deliver the software. ****** followed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with ****** and refused to refund me. This company pulled a bait and switch on me.

      Complaint Background:
      Order Number: Paypal transaction I.D. Transaction ID **************************** date October 22, 2024 Merchant AVANQUEST ************************************* Qty: 1 $55.98

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered PDF Suite from this company in September 2023. I could not get it to work on my computer so I contacted their Help Desk and with their help I could load it. The first time I attempted to use it, the product "blew up" my computer and I had to have it repaired. The repair included having the product removed from my computer. I have never used the product. I was billed $94.90 in September 2024 for another year. The order appears to be a subscription which I did not realize at the time that I ordered it. I want a refund for the September ******************************* the amount of $94.90. I did contact the company by email and was informed that the annual renewal was stopped. Note: I am not asking for a refund of the first year I ordered the product. I am willing to "eat" that charge. The product was charged to my ****** account which the company should be able to contact because they charged me again in 2024 on ******.

      Business Response

      Date: 11/01/2024

       

      Order has been refunded. 

      Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
      1. PDF Suite - Pro------------------------
      UID: P031561
      OdID: U27230909145803130787
      Subscription Plan ID
      U27230909145803130787 ***** USD 1 0.00+0.00=0.00 USD

      Customer Answer

      Date: 11/03/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** **********

       

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite my efforts trying to contact inpixio / avanquest app to stop their $99 annual subscription withdrawal from account. I do not use this app and have tried utilizing the following venues to request a refund of the $99 that was charged to my Discover card today 10/16/2024:- Chat bot which makes- complete waste of time as it just reports error and to start over and over and over - Email them only no working link to email and no email address provided - No phone number to call for customer service.I am requesting a full refund of $99 and that my account never be charged nor renewed again, if I was able to cancel any renewals, I find this was only an option today AFTER being charged. I also believe I requested this same cancellation of this account 1 year ago. Inpixio is NOT user friendly and unreachable to request a refund of my $99.Thank you ******* ****** ************

      Business Response

      Date: 10/21/2024

      Dear Ms. **************** you for contacting us regarding the $99.98 charge for the InPixio subscription, which was processed on your Discover card.
      I sincerely apologize for the frustration you've experienced in trying to cancel this subscription. After reviewing your message, I would like to assure you that your refund request for the $99.98 charge is being treated with priority. I will ensure that this subscription is canceled immediately to prevent any future charges. I will look into this matter and ensure that no further errors occur.
      Please expect a confirmation email regarding the cancellation, and the refund will be credited back to your Discover card within ********************************************** require additional information, do not hesitate to reach out.
      Once again, I apologize for the inconvenience and thank you for your patience.
      Kind regards,

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AVQ Aiftware will not stop charging my ****** account each month for $16.18 after repeated emails instructing them to stop. This has been going on for over 6 months. I have tried to call them and they are always closed. Invoice #************

      Business Response

      Date: 09/06/2024

      Dear ******,


      Thank you for reaching out regarding charge.


      After reviewing our records, it appears we have not received any formal cancellation request regarding your invoice. Please make sure to use this form to contact the *** Suite support

      **************************************

      However, as part of our commitment to customer satisfaction, we have refunded the amount of $16.18 for the subscription charge dated September 4, 2024, and have canceled all future recurring payments associated with your account.


      To prevent any further inconvenience, we kindly ask that you submit a formal cancellation request through our Contact Us page to ensure your account is fully updated and compliant with our policies

      **************************************************

      If you have any additional questions or if theres anything else I can assist you with, please do not hesitate to reach out.


      Thank you for your understanding and patience.

      Customer Answer

      Date: 09/06/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Customer Answer

      Date: 09/16/2024

       8/15/2024 I filed a complaint with the BBB to get this company to stop charging my ****** account. They responded to the BBB that my account would be closed but on 8/15/2024, they once again charged my ****** account. I want confirmation that they will cancel my account and stop charging any additional monies.

      Business Response

      Date: 09/18/2024

      Dear ******,

      Thank you for bringing this to our attention. We have thoroughly reviewed your accounts for Jm***@hotmail.com and Re***@yahoo.com, and we can confirm that all active subscriptions were successfully canceled on September 6, 2024.


      We kindly ask that you log in to your billing account at ******************* to verify the changes. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly, and they will be happy to assist you

      *******************contact.aspx

      Thank you for your understanding.

      Customer Answer

      Date: 09/18/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the software download never worked, tried for several weeks to get the issue resolved - then I realized it was a scam

      Business Response

      Date: 08/02/2024

       

       

      # Purchase Date Name Website Publisher Status OrderID Amount View
      1. 7/17/2024 8:17:03 AM ************************* Avanquest NA ******************************** Upclick Sale UQKXP458 0.00 view

    • Initial Complaint

      Date:07/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      InPixio renewed my purchase without my permission. The company, owned by Avanquest, has no method to contact them and asked for the account to be deleted and no reliable way to end the renewals. They claim that clicking on the contact us button will allow questions to be submitted, but it doesnt work. The software is of poor quality, but they wont let anyone out of the constant renewals, which are in excess of $160 per year, even though the initial purchase stated that this would be $79.99 per year.There are multiple complaints on the website and no one is doing anything. This company needs to be shutdown. I want my refund for the illegal renewal. If this doesnt work, I will be getting a lawyer.

      Business Response

      Date: 07/31/2024

      Dear *******,

      Thank you for sharing your feedback and bringing this issue to our attention. We apologize for the inconvenience you have experienced with your inPixio subscription renewal.
      Firstly, we take all customer concerns seriously and aim to resolve issues as promptly as possible. We regret any difficulty you have encountered in trying to contact us. Our support team can be reached directly at ******************************************; or by calling ************** 9:00-15:00 CET, Monday-Friday, and we are here to assist you with any concerns you may have

      ************************************

      Regarding your subscription renewal, we want to clarify that all renewals are conducted in accordance with our terms and conditions, which are provided at the time of purchase. We understand your frustration and are committed to resolving this matter. So, we have refunded the recurring payment on 07/30 and canceled your subscription. Additionally, we have sent a request to delete your customer data to our Data ************************* ensuring your information is removed from our systems as per your request.


      We are also continuously working to improve our software and customer service. Your feedback is invaluable to us in this process, and we are taking steps to ensure that similar issues do not occur in the future.


      If you have any further questions or need immediate assistance, please do not hesitate to reach out to us directly. We are committed to providing a resolution that meets your satisfaction.
      Thank you for your patience and understanding.

      Customer Answer

      Date: 08/01/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought and paid for there software program Fixit Professional on May 18th. I downloaded it online and received an activation code that didn't work. All I want it to do is work. I asked for a refund and was told they'd get back to me. Then they sent me an email saying that's a different department and to call an 800 # for that problem. When I called them I got more runaround and could not get through to anyone after trying repeatedly. They sent me to Avanquest Zendesk which is supposedly one of their customer service units but when I tried to go there it said I was not authorized to sign in there. They have many so-called customer support phone numbers and websites that do nothing. All I want is my money back which was about $55.00 I have bought several products from them before but when I log into my account the last one it shows is from 2021. I bought this product in May 2024.

      Business Response

      Date: 06/24/2024

      The order has been canceled and refunded. See below:

       

      # Purchase Date Name Website Publisher Status OrderID Amount View
      1. 5/18/2024 7:59:55 PM ************************* avanquest usa ******************************** Upclick Sale UQKTHR2K 0.00 view


      1. 5/18/2024 7:59:55 PM ************************* avanquest usa ********************************** Upclick Sale UQKTHR2K 0.00 view
      Basic Customer Information
      Order ID: ******** 
      Name: **********;*******
      Email: *************************
      Purchase Date: 5/18/2024 7:59:55 PM
      Phone: **********
      Address: N/A
      City: N/A
      ZIP/Postal Code: 94952
      Language: English
      State/Province: **********
      Country: *************
      IP Address: *************
      Billing: AvanquestSoftw.com (Global Collect US (Worldline))
      Card Info: 483316 *** 5030
      Card Name: Visa
      Tickets History Email History
      Order Details: 
      Date: May 18 2024 7:59PM  Transaction ID: *********************  Status: Active
      Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
      1. Fix-It Utilities Professional - 1 Year------------------------
      UID: P030940
      OdID: U27240518195955697164
      Subscription Plan ID
      *************************** USD 1 0.00+0.00=0.00 USD ******************************************************************************************************** *********************************************************************************** FTUN-VPNI-F2Z4-LK5H-052E(Type=List) Refunded Cancelled on '2024-06-24' Subscription: Cancelled (Refund)
      2. Clean up and optimize up to 5 PCs!------------------------
      UID: C016953
      OdID: U27240518195955913056
      Subscription Plan ID
      ************************** USD 1 0.00+0.00=0.00 USD *********************************************************************************************************** *********************************************************************************** -(Type=None) Refunded Cancelled on '2024-06-24' Subscription: Cancelled (Refund)

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product I purchased from Inpixio software did not work. I submitted a support ticket that went unanswered. I tried the live chat feature and was sent through several different tech agents, none of which were helpful or able to resolve the issue. The software crashes as soon as you load a picture. The live support agent sent the same instructions and troubleshooting page even after she herself had remotely accessed my machine and tried to install the product herself. She verified that my computer specs exceeded their recommendations for the software so she uninstalled and started over with one of their older versions less than what I had paid for. When it failed, she transferred me to another tech. Five techs later, the last guy sent me to the billing **** who informed me that I was not eligible for a refund even though their product would not work. I made it clear that I'd rather have the product fixed than refunded but she said she'd escalate it to a manager, disconnected the chat and no one responded via chat nor email. I'm just out the money. I should have read all of the other complaints before buying the software, much less allowing them to remote into my computer. Buyer beware!

      Business Response

      Date: 06/24/2024

      Hi there,

      customer was issue a pro-rated refund for the unused portion of the inPixio subscription on June 18, 2024 to his Paypal account.

      Screenhsot attached.

      Regards!

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I NEVER PURCHASED NOR USED THIS SERVICE BUT WAS CHARGED $21.58

      Business Response

      Date: 05/24/2024

      Dear BBB,

      The order has been refunded in full.

      # Purchase Date Name Website Publisher Status OrderID                                                                                                    Amount View
      1. 4/23/2024 11:40:37 PM ************************* pchelpsoft.com/ *************************** - Upclick Sale UQKT3ED4                 0.00 view

      Customer Answer

      Date: 05/24/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Avanquest Software is NOT a BBB Accredited Business.

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