Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a very loyal customer of REMOVEDfor years. Everything a new Hallmark Card Studio Deluxe or upgrade came out, I bought it. My problem started a while back when i saw an add online for the NEW Hallmark Card Studio Deluxe 2024, so I bought and paid for it. I did receive it in the mail along with the REMOVEDThe problem is is was the same OLD version that I already had installed on my computer. I have been trying to get them to give me the new version or refund my money, and they agreed to, but they never send it, or never send a link and Activation Number. I have email them probably a dozen times now thinking a big company like REMOVEDwould stand behind what they sell and fix this problem. They have not. So far I have not gone to Small Claims court. I thought I would try this first. I would either like my money back $32.17 or I would like the new version of Hallmark Card Studio Deluxe. I have waiting way too long for this to be taken care of.
Business Response
Date: 12/18/2025
Hello Mr. REMOVEDhappy to let you know that we will be placing a complimentary order for the new Hallmark Card Studio Deluxe v26. This order will include both a digital download and a physical disc.

Before we ship the disc, please confirm your full mailing address to ensure accurate delivery.

Thank you, and we look forward to your confirmation.
Customer Answer
Date: 12/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

They asked me to confirm my mailing address, it is:
REMOVED
REMOVED
REMOVED, MI 49343
any problems, my phone is REMOVED

Regards,

REMOVED
Initial Complaint
Date:12/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for Hallmark greeting card studio 2026 download. Wasnt able to download for two weeks because they said their servers were down. Payment of $36.39 also included Hallmark blank greeting card stock to shipped separately. Never have received anything in mail. Talked to different departments, emailed different services, to no avail. Very shady practices. I cant believe REMOVEDentrusts their name with this company. If I can get my money back would be fine, but others should be warned before they order anything from this company.
Business Response
Date: 12/16/2025

Your order request has been refunded back to Card ending with 1845.

2. Hallmark Premium Blank Greeting Cards - Single Pack------------------------
UID: P032292
OdID: U27251024215110615478
REMOVEDUSD 1 -0.10+0.10=0.00 USD REMOVED -(Type=None) Refunded
3. Ground Shipping
4.00 USD 1 0.26+-0.26=0.00 USD -(Type=None) Refunded
Customer Answer
Date: 12/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

REMOVED
Initial Complaint
Date:12/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-2-2025 I received an advertisement for an update called Hallmark Card Studio Deluxe for my Hallmark Card software which I have had 2 or 3 years. I agreed to $19.99 and they immediately charged my credit card acct for $35.90 which included a backup disk and download service. I did not agree to the last two items. I began to be suspicious so I requested (through the chat they supplied) a refund of the entire $35.90 and a cancellation of my order. I got a response via chat that my refund request would be submitted to the Support Team. The company's site is REMOVED, which is Avanquest Software. I just want this transaction cancelled and the funds refunded to my bank. The billing info I received says to send questions to Billing Support Team, but does not contain contact info.
Business Response
Date: 12/03/2025

The order has been refunded back to the bank used.

Purchase Date Name Website Publisher Status OrderID Amount View
1. 12/2/2025 7:59:30 AM REMOVEDHallmark Software REMOVEDUpclick Sale UQM959T3 0.00
Customer Answer
Date: 12/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

REMOVED
Initial Complaint
Date:09/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Webeasy 10 Professional to install on my wife's computer so she can use her websites. It won't install and keeps saying it is already installed and it isn't nothing works tried shutting computer down and reboot on Windows 10 nothing works is says it is already installed but it isn't can't remove from program and features. Tried to submit an online ticket an it rejects the phone numbers we try and provide which is a landline # because we live in a dead-zone. Tried with cellphone too and they never returned call, REMOVEDCannot return to staples because we had to open the package to try and install and it does not work. Found phone numbers but one is no longer valid which is REMOVEDanother number REMOVEDthey tell you give us your number and we will call back they never do. They have a 3rd number Paid Phone Support Hours: Monday - Friday 8AM-5PM PST (Closed on major US holidays) Phone: REMOVEDthis one they want paid for support. I paid $54.54 for this at REMOVEDthey won't refund the money and it won't install on the computer. Why should I pay them money for their product to get help to install it as well this is wrong. Made REMOVEDcomplaint they said also contact BBB I want my money back and we still need a good program to work on wife's computer to access her websites. They need investigated for Fraud and abuse I am 76 and so is my wife. This is abusive want a federal investigation done will file Attorney General consumer complaint as well. REMOVED
Business Response
Date: 10/01/2025
Good Morning AJ,

We have received your inquiry regarding the WebEasy software purchase from Staples. On behalf of Avanquest, I do apologize for the inconvenience this may have caused - we will be glad to process a refund for the program purchased.

To complete your refund,you will need to mail us back the product you are requesting a refund. The program needs to be within the money back guarantee.

Please be sure to include your Full Name, Address, Phone Number and your receipt along with your reason for a refund.

We recommend using REMOVEDMail with tracking as we are not responsible for lost or stolen mail.

Once we receive the product to our facility, we will process your refund.

Please mail to:

Avanquest Software
Attn: Returns Department
REMOVEDA
REMOVED
Initial Complaint
Date:09/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Computer had slowed considerably so I look online and found PC Cleaner (which turned out to be Avanquest Software). "REMOVED" downloaded the software and, lo and behold, there were issues with the download. "She" suggested that I pay one of their techs to walk me through the download to correct problems. Never thought I would fall for this kind of garbage -- now retired but in my working days, I warned students about this kind of takeover artists. They have already charged me $55+ for the download. I want assurances from "Avanquest" that they not try for more money. Believe me, I will not use them or their services again.
Business Response
Date: 09/12/2025
The customer has been refunded the full amount of their purchase.
Customer Answer
Date: 09/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gerlonda Battles
Initial Complaint
Date:12/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is NO way to get a hold of customer service. I needed an eta about by order and no reply, no tracking#. The customer service department is completely unreachable. They have no phone number! and they do not answer their emails. They do not follow-up in any real way with their customers. I have been a loyal customer for almost 15 years. And the customer service has progressively degraded over these years. It is very frustrating.
Business Response
Date: 12/02/2024
A replacement order was sent out today via REMOVEDwith tracking number 1Z61X7V20351464423
Initial Complaint
Date:11/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my REMOVEDaccount on 10/22/24 and did not deliver the software. REMOVEDfollowed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with REMOVEDand refused to refund me. This company pulled a bait and switch on me.
Business Response
Date: 11/26/2024
Hi REMOVED,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. After reviewing your case, we have issued a partial refund of $19.98 USD to address the overcharge and ensure fairness. You should see the refunded amount in your REMOVEDaccount shortly.
Regarding your software access, we would be happy to assist you in retrieving the download link and ensuring you have full access to the product you purchased. Please reach out to our support team athttps://REMOVED, and we will promptly guide you through the process.
Your Download link is REMOVED
Your Activation Key is X2F33-DA67Z-REMOVED-S3X4E-VWDJC
We value your feedback and are committed to improving our services. Thank you for your patience and understanding.
Best regards,
______________________________________________________________________________________
Customers Statement of the Problem:

I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my REMOVEDaccount on 10/22/24 and did not deliver the software. REMOVEDfollowed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with REMOVEDand refused to refund me. This company pulled a bait and switch on me.

Complaint Background:
Order Number: Paypal transaction I.D. Transaction ID REMOVEDdate October 22, 2024 Merchant AVANQUEST REMOVED Qty: 1 $55.98
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered PDF Suite from this company in September 2023. I could not get it to work on my computer so I contacted their Help Desk and with their help I could load it. The first time I attempted to use it, the product "blew up" my computer and I had to have it repaired. The repair included having the product removed from my computer. I have never used the product. I was billed $94.90 in September 2024 for another year. The order appears to be a subscription which I did not realize at the time that I ordered it. I want a refund for the September REMOVEDthe amount of $94.90. I did contact the company by email and was informed that the annual renewal was stopped. Note: I am not asking for a refund of the first year I ordered the product. I am willing to "eat" that charge. The product was charged to my REMOVEDaccount which the company should be able to contact because they charged me again in 2024 on REMOVED.
Business Response
Date: 11/01/2024

Order has been refunded.
Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
1. PDF Suite - Pro------------------------
UID: P031561
OdID: U27230909145803130787
Subscription Plan ID
U27230909145803130787 REMOVEDUSD 1 0.00+0.00=0.00 USD
Customer Answer
Date: 11/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

REMOVED
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite my efforts trying to contact inpixio / avanquest app to stop their $99 annual subscription withdrawal from account. I do not use this app and have tried utilizing the following venues to request a refund of the $99 that was charged to my Discover card today 10/16/2024:- Chat bot which makes- complete waste of time as it just reports error and to start over and over and over - Email them only no working link to email and no email address provided - No phone number to call for customer service.I am requesting a full refund of $99 and that my account never be charged nor renewed again, if I was able to cancel any renewals, I find this was only an option today AFTER being charged. I also believe I requested this same cancellation of this account 1 year ago. Inpixio is NOT user friendly and unreachable to request a refund of my $99.Thank you REMOVED
Business Response
Date: 10/21/2024
Dear Ms. REMOVEDyou for contacting us regarding the $99.98 charge for the InPixio subscription, which was processed on your Discover card.
I sincerely apologize for the frustration you've experienced in trying to cancel this subscription. After reviewing your message, I would like to assure you that your refund request for the $99.98 charge is being treated with priority. I will ensure that this subscription is canceled immediately to prevent any future charges. I will look into this matter and ensure that no further errors occur.
Please expect a confirmation email regarding the cancellation, and the refund will be credited back to your Discover card within REMOVEDrequire additional information, do not hesitate to reach out.
Once again, I apologize for the inconvenience and thank you for your patience.
Kind regards,
Initial Complaint
Date:09/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AVQ Aiftware will not stop charging my REMOVEDaccount each month for $16.18 after repeated emails instructing them to stop. This has been going on for over 6 months. I have tried to call them and they are always closed. Invoice #REMOVED
Business Response
Date: 09/06/2024
Dear REMOVED,

Thank you for reaching out regarding charge.

After reviewing our records, it appears we have not received any formal cancellation request regarding your invoice. Please make sure to use this form to contact the REMOVEDSuite support
REMOVED
However, as part of our commitment to customer satisfaction, we have refunded the amount of $16.18 for the subscription charge dated September 4, 2024, and have canceled all future recurring payments associated with your account.

To prevent any further inconvenience, we kindly ask that you submit a formal cancellation request through our Contact Us page to ensure your account is fully updated and compliant with our policies
REMOVED
If you have any additional questions or if theres anything else I can assist you with, please do not hesitate to reach out.

Thank you for your understanding and patience.
Customer Answer
Date: 09/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Customer Answer
Date: 09/16/2024
8/15/2024 I filed a complaint with the BBB to get this company to stop charging my REMOVEDaccount. They responded to the BBB that my account would be closed but on 8/15/2024, they once again charged my REMOVEDaccount. I want confirmation that they will cancel my account and stop charging any additional monies.
Business Response
Date: 09/18/2024
Dear REMOVED,
Thank you for bringing this to our attention. We have thoroughly reviewed your accounts for JmREMOVED@hotmail.com and ReREMOVED@yahoo.com, and we can confirm that all active subscriptions were successfully canceled on September 6, 2024.

We kindly ask that you log in to your billing account at REMOVEDto verify the changes. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly, and they will be happy to assist you
REMOVEDcontact.aspx
Thank you for your understanding.
Customer Answer
Date: 09/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

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Avanquest Software

Avanquest Software

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Avanquest Software is NOT a BBB Accredited Business.