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Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is NO way to get a hold of customer service. I needed an eta about by order and no reply, no tracking#. The customer service department is completely unreachable. They have no phone number! and they do not answer their emails. They do not follow-up in any real way with their customers. I have been a loyal customer for almost 15 years. And the customer service has progressively degraded over these years. It is very frustrating.

      Business Response

      Date: 12/02/2024

      A replacement order was sent out today via *** with tracking number 1Z61X7V20351464423

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my ****** account on 10/22/24 and did not deliver the software. ****** followed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with ****** and refused to refund me. This company pulled a bait and switch on me.

      Business Response

      Date: 11/26/2024

      Hi *****,

      Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. After reviewing your case, we have issued a partial refund of $19.98 USD to address the overcharge and ensure fairness. You should see the refunded amount in your ****** account shortly.
      Regarding your software access, we would be happy to assist you in retrieving the download link and ensuring you have full access to the product you purchased. Please reach out to our support team athttps://******************************************************, and we will promptly guide you through the process.

      Your Download link is **********************************************************

      Your Activation Key is X2F33-DA67Z-*****-S3X4E-VWDJC
      We value your feedback and are committed to improving our services. Thank you for your patience and understanding.

      Best regards,

      ______________________________________________________________________________________

      Customers Statement of the Problem:

      I had a virus on my computer and clicked on an ad for AVANQUEST software to scan my computer for viruses. The ad stated $3.00 per month, which is $36 total. There was also an upgrade for additional devices which would cost $55.98. I only wanted it for one computer and selected the $36 option. Avanquest charged my $55.98 via my ****** account on 10/22/24 and did not deliver the software. ****** followed up with them and said they did deliver it, but I cannot find a link in my email for the software. Aside from that., I was OVERCHARGED and would like a refund. Avanquest has spoken with ****** and refused to refund me. This company pulled a bait and switch on me.

      Complaint Background:
      Order Number: Paypal transaction I.D. Transaction ID **************************** date October 22, 2024 Merchant AVANQUEST ************************************* Qty: 1 $55.98

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** **********

       

      Business Response

      Date: 11/01/2024

       

      Order has been refunded. 

      Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
      1. PDF Suite - Pro------------------------
      UID: P031561
      OdID: U27230909145803130787
      Subscription Plan ID
      U27230909145803130787 ***** USD 1 0.00+0.00=0.00 USD

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite my efforts trying to contact inpixio / avanquest app to stop their $99 annual subscription withdrawal from account. I do not use this app and have tried utilizing the following venues to request a refund of the $99 that was charged to my Discover card today 10/16/2024:- Chat bot which makes- complete waste of time as it just reports error and to start over and over and over - Email them only no working link to email and no email address provided - No phone number to call for customer service.I am requesting a full refund of $99 and that my account never be charged nor renewed again, if I was able to cancel any renewals, I find this was only an option today AFTER being charged. I also believe I requested this same cancellation of this account 1 year ago. Inpixio is NOT user friendly and unreachable to request a refund of my $99.Thank you ******* ****** ************

      Business Response

      Date: 10/21/2024

      Dear Ms. **************** you for contacting us regarding the $99.98 charge for the InPixio subscription, which was processed on your Discover card.
      I sincerely apologize for the frustration you've experienced in trying to cancel this subscription. After reviewing your message, I would like to assure you that your refund request for the $99.98 charge is being treated with priority. I will ensure that this subscription is canceled immediately to prevent any future charges. I will look into this matter and ensure that no further errors occur.
      Please expect a confirmation email regarding the cancellation, and the refund will be credited back to your Discover card within ********************************************** require additional information, do not hesitate to reach out.
      Once again, I apologize for the inconvenience and thank you for your patience.
      Kind regards,

    Avanquest Software is NOT a BBB Accredited Business.

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