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Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made 3 purchases from Avanquest and 2 are on the subscription pan. I knew about the recurring charge each year Even thought these purchases were made months apart they renewed them both on the same day. I went to their website to try and cancel any future renewals and their email does not work, comes back undeliverable. I tried to call and keep getting the same message that due to COVID there are no sales people in the office. I am not sure that they even exist anymore. I wand my account cancelled

      Business Response

      Date: 10/19/2022

      Hi there,

      Thank you for your request.

      According to our records, *********** has three active accounts with the Avanquest company:

      UQ****G3 purchased on 6/13/2020
      inPixio Photo Studio 10 Ultimate - 1 Year

      UQ****HQ on 6/13/2020
      inPixio Photo Studio 10 Mac Pro - 1 Year with 5 Licences Mac® - 1 Year

      UQ*****4 on 11/25/2021
      inPixio Photo Maximizer Professional - 1 year

      UQ*****4 on 11/28/2021 (Lifetime package)
       inPixio Photo Studio Ultimate - Lifetime license on up to 5 PCs

      Please find our contact information below

      https://support.inpixio.com/hc/en-us/requests/new

      Live chat support is also available.

      We have cancelled all active subscription for the customer.

      Regards!

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 8-2022 I spoke over the web to a person who was giving me some information on how to help me to install my Canon printer PIXM TS3420, upc 138***3661 all the time I was under the impression that the service was free., because I had asked at the beginning if it was free and they said yes. They couldn't resolve my problem and informed me that they will charge me $67.30 Ca. I refused to pay but they still charged me the amount on the same day on my credit card. I'm asking for a refund in the amount of $67.30. Thank you for your time in resolving that issue.

      Business Response

      Date: 09/30/2022

      I'm sorry but we don't sell cannon printers here at Avanquest. We sell software only, no hardware. Our software tech support would not be capable of assisting any customer on their printer setup. There must be a mistake and this complaint does not pertain to us.

      Customer Answer

      Date: 10/14/2022

      Hi, I didn't received an invoice, I was charged directly to my credit card on September 8 through PAYPAL *AVASTQUEST for $64.37. Please see attached a copy of my statement showing the charge.
      On the same day I called my bank to let them know that I,m not accepting the charge and I cancelled my card. The person at the bank told me that they cant stop the charge on the same day. They told me to wait and
      to place a claim after it has been charged.
      Best regards
      ****** *********
      ###-###-#### or cell. ###-###-####

      Business Response

      Date: 10/18/2022

      I spoke to ****** and we determined that Avastquest is a different company than us (Avanquest). They sell anti-virus software. I have no record of her purchasing anything from Avanquest. No PayPal record of a transaction. She will be dropping her complaint.

      Thanks.

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 7/18/2022. avqsoftware charged me $9.99 for something I did not order. I do not know why the charge. This charge has been on-going for some time.

      Business Response

      Date: 09/26/2022

      Hi there,

       

      Please be informed that during the initial purchase of Expert PDF Home - 1 Month software on 2/17/2022, customer agreed to the Automatic Renewal Service terms.

       

      https://store.expert-pdf.com/checkout.aspx?sku=AQ_ML_STORE_EXPDF_STEP3_HOME&ref=store.Expert-pdf.com&step=3&ujid=rqxeGz3cGO8%3D&udid=zqClGrAh5OA%3D&upid=8b1EGHKm084%3D&ucid=93W2qkDGGBM%3D&uctid=fKsoHuUTfeQ%3D&cgid=zlNtwTRV0oFpzpY7Gos3pQ8rpdn5pGklGqLxxxshmI4%3D#footer

       

      According to it, the software subscription plan has an automatic renewal service, which means that your account will automatically renew at either a monthly or yearly interval. 

       

      This service is designed to save you time, effort, and risk by extending your subscription automatically before it expires.

       

      Monthly payments are, unfortunately, not refundable on cancellation unless expressly provided by applicable law.

       

      I have canceled your monthly subscription, customer will be be able to use the paid features until the end of the billing cycle.


    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: UQK***3M
      Original Purchase Date: 2021/08/28
      Renewal Date: 2022/08/28
      Product Name: inPixio Photo Studio Pro - 1 Year
      Renewal Price: 39.99 USD
      I emailed them three times.
      I attempted to call them. A recording stated that they no longer use phone services due to COVID. A attempted to log into their page using the email address they sent the invoice. They have no record of my email address or order number. I did not order this item. I do not know what it is.

      Business Response

      Date: 09/06/2022

      Hi there,

      refund has been processed already.

      Regards!

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 17***474, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date 8/10.2022
      AVG-software charge 29.99 and 39.99 on same date for software I didnot want. and it says reoccuring charge. I would like to get my money back if possible and stop this crap from happening again. I see you have helped someone else with this same issue.

      Recurring Withdr avq-software.com 188-******** VA Date 08/10/21 080682 5817
      ACCOUNT
      CHECKING ACCT *0***-0071
      CATEGORY
      Uncategorized
      AMOUNT
      - $39.98

      Next one....
      Recurring Withdr avq-software.com 188-******** VA Date 08/10/22 034153 5817
      ACCOUNT
      CHECKING ACCT *0***-0071
      CATEGORY
      Uncategorized
      AMOUNT
      - $29.99

      Thanks for any help you can do.
      ******* ******
      *********2

      Business Response

      Date: 08/15/2022



      Hi *******,

      Thank you for your email. I would be happy to help.

      According to our records, you have purchased the software called inPixio Photo Studio Pro - 1 Year

      https://www.inpixio.com/photo-studio/


      Please be informed that during the initial purchase of trhis software on 8/10/2021 1:05:54 PM, you agreed to the Electronic Fund Transfer Authorization

      https://store.inpixio.com/Legal.aspx?p1=JLQy4aoyoVM%3D&p3=%2F0x4zndRSo0%3D&p4=DmYSD18sR28%3D

       
      According to it, your subscription plan has an automatic renewal service, which means that your account will automatically renew at  an yearly interval. 
       
      This service is designed to save you time, effort, and risk by extending your subscription automatically before it expires.
      Please note that for the subscriptions purchased through the official website, canceling a subscription does not result in a refund for any previous subscription charges. Right now, you can continue to use the features of your subscription following cancellation until the end of your billing period. You will not be charged again unless you reactivate your subscription.


      As requested by you, I have processed the refund in the amount of 29.99 USD to your Visa*** **** and it should reflect in your bank account in 5-7 business days.

      You will also get a confirmation email regarding this refund within the next 24 hours; please make sure to check your Junk, Bulk, or Spam folders if you do not see this email within this period.

      If your refund has not appeared within 7 business days, please contact us and we will do our best to provide you with additional information on the status of your refund.

      I’m sad to see you go, but I hope that we could work together in the future when our products will be useful for you or your business.

      Regards!

    Avanquest Software is NOT a BBB Accredited Business.

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