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Business Profile

Computer Hardware

Avanquest Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased software by accident. Would like purchase to be refunded. No one to contact at this company

      Business Response

      Date: 01/02/2023

      Hi there,

      Customer has been already in contact with the support team and we are working on the case. Correspondance attached.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using their PDFEscape software for our business for the past year and a half with no issues. As of last Wed 11/23, we lost access to published files our customers access to submit forms and reference. The loss of access coincided with an update to the software as the site now looks different. These documents were hosted on the PDFEscape site and are a vital portion of our business. I attempted to contact their support department through email and have received no response. There is no phone support offered to call and my colleague attempted to contact them through their Facebook messenger with no results (after explaining the issue, the support tech simply responded that they would have to have a manager respond). I also reached out to their sales department about compensation for the loss of business or even a refund of the pre paid package we purchased last July and have received no response.

      Business Response

      Date: 12/01/2022

      Hi *******,



      Thanks for
      reaching out to let us know about how the changes to the publishing tool
      impacted you. We should have the tool back up and running in the next couple of
      weeks. Once its back, Ill send you an email.

      If you encounter anything else, please follow up with your open support
      case with us.

    Avanquest Software is NOT a BBB Accredited Business.

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